Query Resolution

Incase you have any queries related to your Application / Policy, write to support [at] ageasfederal [dot] com ( will respond to you in 24 to 48 hours.) Or write to:

• Ageas Federal Life Insurance Co Ltd
  22nd Floor, A Wing, Marathon Futurex,
  N. M. Joshi Marg, Lower Parel (East),
  Mumbai 400013, India

Grievance / Complaint

In case you have a complaint, the company shall send a written acknowledgement to you within 3 working days of the receipt of the grievance .The company shall resolve the grievance within 2 weeks of its receipt and send a final letter of resolution.

Level 1

If you are not getting response or response doesn't meet your expectations you can write to:

• Ms Reema Bhasker (Chief Manager - Customer and Sales Support)
  Ms Elizabeth Taylor (Chief Manager – IGMS & Complaints)
  Email : Reema [dot] Bhasker [at] ageasfederal [dot] com & Elizabeth [dot] Taylor [at] ageasfederal [dot] com
  

Level 2

If you are still not satisfied with the response from Chief Manager – Customer and Sales Support or Chief Manager – IGMS and Complaints you may write to :

• Mr Rajesh Ajgaonkar
  Grievance Redressal Officer*
  (* Also designated as Nodal Officer as per the Consumer Protection (Direct Selling) Rules, 2021)
  Email : grievance [at] ageasfederal [dot] com
  Head Office Number : 022-23029200
  Helpline Number : 18002090502 (Toll Free)

Level 3

If you are still not satisfied with the response, you can write to the Grievance Redressal Officer who will assist you to redress your grievance and lodge a complaint. Contact the given below email ids for your nearest branch: