IVRS Options

Firstly, Select language

• Press 1- If money left your account and did not reach the receive account
• Press 2- for issue for bill payment
• Press 3- If you unable to transact
• Press 4- If unable to add bank account
• Press 5- For any other queries

Level 1

• For complaint registration, firstly contact customer care number at 18004190157
• You can complaint through Google Pay App by follow these steps:
  • Open google pay app, go to your profile
  • Click on setting, select Help & Feedback option
    • There are 3 options available for support
      • Get help
      • Send Feedback
      • Raise Billdesk Complain
• You can also complaint to visit Help Center through Website
  • Open the Google Pay Help Center.
  • At the top-right, click Get help. See your options to connect with a support specialist.
  • Select your issue.
  • Choose the help topic that's relevant to your issue.

Level 2

• If your issue is unresolved, then please contact Google Pay India Grievance Support by signing into your account.
• To report your issue to your payment service provider (PSP), contact them through their grievance redressal team.

Level 3

• If your query is unresolved, report your issue to, National Payments Corporation of India NPCI or Submit a Form for UPI Dispute Redressal