IVRS Menu No. 1800 572 2061

Select the Preferred Language (English/Hindi)

• Press 1: For Application Status
• Press 2: To Knowing Tag Benefits
• Press 3: For Tag Replacement Process
• Press 4: Tag Cancellation Process
• Press 5: To Speak To Service Representative

• In case of any complaint or query pertaining to any Transaction/s, the tag member may contact either by calling on customer care at 18005722061. In case the Tag member has any dispute in respect of any transaction.
• If your FASTag lost/Stolen Or complaint is regarding of any incorrect amount debit, call at Karnataka Bank FASTag Call Centre number to register your complaint and also can register your complaint at Karnataka Bank.

NHAI/IHMCL/MORTH has launched 1033 helpline number for addressing NETC FASTag complaints related to Toll Plaza. You can simply dial 1033 from Mobile/Landline for the following issues:

• Stopped at the plaza for Tag blacklist reason even through Tag is not blacklisted.
• Plaza not accepting FASTag
• Plaza is not able to read the Tag
• Plaza is not supporting for monthly pass issuance.
• Any other applicable issue for FASTag.

In case of harassment/misconduct/discourteous/rude behavior of toll collection staff :

• Your complaint is to be lodged with respective project directors at the Toll Plaza. Email at etc [dot] nodal [at] ihmcl [dot] com or call on toll free number 1033.