IVRS Menu:

• Press 1- If you are card holder or need assistance
• Press 2- If you need help with your application or want to know its status
• Press 3- To report card loss or theft

For SBM Bank Card

Level 1

• If Your have any query /complaint related to SBM Card then you can call at 18001033817 or email at customercare [at] sbmbank [dot] co [dot] in
• You can also contact via mail at
  SBM Bank (India) Ltd. 101,
  Raheja Centre First Floor,
  Free Press Journal Marg,
  Nariman Point,
  Mumbai - 400021, Maharashtra
  
• You can also contact to Uni Care by call at 8068216821 or email at care [at] uni [dot] club.
• It will take 10 working days to resolve your Query.

Level 2

• If your query is not resolved by the solution given by Level 1, then you can contact to the nodal Officer by call at 022-43028888 or email at nodal [dot] officer [at] sbmbank [dot] co [dot] in.
• It will take 7 working days to resolve your query.

Level 3

• If your query is still not resolved, then you contact directly to the SBM Bank.

Level 4

•  If your query is still not resolved, then you can lodge your complaint online through Banking Ombudsman

For Yes Bank Card

Level 1

• If you have any query/complaint related to Yes Bank Card, then you can call to the customer care at 18001200 or email at yestouch [at] yesbank [dot] in or you can contact via mail at
  Yes Bank House,
  Off. Western Express Highway,
  Vakola, Santacruz East,
  Mumbai - 400055

Level 2

• If your query is not resolved in Level 1, then you can Contact to the Head-Grievance Redressal by calling at 022-50795173 or email at head [dot] grievanceredressal [at] yesbank [dot] in.

Level 3

• If your query is not resolved in Level 2, then you can Contact to the Principal Nodal Officer by calling at 022-50795174 or email at principal [dot] nodalofficer [at] yesbank [dot] in

Level 4

• If you query is still not resolved, then you can contact to the details given below:
  

  Sr No.	Designation	Contact	Email	Address
  1	Head - Grievance Redressal	022-39489373	head [dot] grievanceredressal [at] yesbank [dot] in	Head - Grievance Redressal, Yesbank Limited Yes Bank House, Off. Western Express Highway , Vakola Santacruz East, Mumbai - 400055.
  2	Chief Compliance Officer	022-65077128	rajat [dot] chhalani [at] yesbank [dot] in	Yes Bank House, Off. Western Express Highway, Vakola, Santacruz East, Mumbai - 400055.
  3	MD And CEO	022-650719001	Md&ceo [at] yesbank [dot] in	Yes Bank House, Off. Western Express Highway, Vakola, Santacruz East, Mumbai - 400055.