Grievance Redressal

You can register complaint with any of the following methods:

• You can register the complaint via the Complaints Form.
• You can write to customer [dot] care [at] aegonlife [dot] com from your registered e-mail id.
• Contact Customer Care on 1800 209 9090 from 9.00 am to 7.00 pm, Monday to Saturday excluding public holidays.
• You can write via letter at the nearest CAMS Office or the Head Office (Aegon Life Insurance Company
  A-201, 2nd floor, Leela Business Park, Andheri-Kurla Road, Andheri-East Mumbai-400059).

They will accept the complaint in 3 days. The complaint will be resolved within 2 weeks from the date of receipt.

• All the complaint is responded from the Grievance Manager email address. In case you does not get any response within 14 days you can write to grievance [dot] manager [at] aegonlife [dot] com.
• If you fails to get response within 2 weeks or is not satisfied with response provided with regards to the complaint, you can escalate the matter to escalation [dot] desk [at] aegonlife [dot] com and the response will be sent within 3 working days.

If you are still not satisfied with the resolution you may to GRO (Grievance Redressal Officer) at gro [at] aegonlife [dot] com, it shall be responded with the final resolution within 7 working days.

At last if you still unhappy or not satisfied contact Insurance Ombudsman