Follow us on: 
Aeroflot Russian Airlines Contact No. 000 8000 404 640
Updated on Thursday, 8 February 2024 - 5:09pm
Organization:
Aeroflot Russian Airlines Toll free Number(s):
- 000 8000 404 640 (For Contact Support)
International Numbers:
8 (800) 444-55-55 (Toll-free from Russia)
+7 (495) 223-55-55 (Toll-free for Moscow)
Website:
Official Website Important Links
Other Country Contact Numbers
| Sr.No. | Country | Telephone No. | Language |
|---|---|---|---|
| 1 | India | 0008000404640 | English |
| 2 | Belarus | 882000733340 | Russian |
| 3 | China | 108003200205 | Chinese |
| 4 | Turkey | 08006215858 | English |
For Complaints Contacts
| Sr.No. | Subject Of The Appeal | Contact Details | Opening Hours | Address |
|---|---|---|---|---|
| 1 | Booking And Issuing Tickets, Ordering Services, Flight Information, Background Information On The Rules For Transporting Passengers And Baggage |
+7 (495) 223-5555, 8-800-444-5555 (Calls Within Russia Are Free) 555 Russia Mts, Beeline, Megafon Tele2 (Free Call) Call From Abroad |
24 Hours A Day | |
| 2 | Questions About Issuing Electronic Tickets On The Website | 24 Hours A Day | ||
| 3 | Aeroflot Bonus Program | +7 (495) 223-5555, 8-800-444-5555 (Calls Within Russia Are Free) Russia *555 Mts, Beeline, Megafon Tele2 (Free Call) |
24 Hours A Day | 119019 Moscow, St. Arbat, Building 1 Aeroflot Bonus |
| 4 | Baggage Search | +7 (495) 544-3325, +7 (495) 664-1499 | Mon-Thu: 9:00 - 18:00 (Moscow Time) Fri: 9:00 - 15:30 (Moscow Time) |
|
| 5 | Ordering Special Services And Servicing Persons With Disabilities At Sheremetyevo Airport |
+7 (499) 270-34-70 In Moscow 8-800-444-5555 (Calls Within Russia Are Free) Russia 555 Mts, Beeline, Megafon Tele2 (Free Call) Call From Abroad |
Mon-Sat: 9:00 - 20:30 (Moscow Time) Sun: 9:00 - 16:30 (Moscow Time) |
|
| 6 | Conclusion Of A Corporate Agreement | Corporate [dot] Sales [at] Aeroflot [dot] Ru | Mon-Thu: 9:00 - 18:00 (Moscow Time) Fri: 9:00 - 15:30 (Moscow Time) |
119019 Moscow, St. Arbat, Building 1 Department For Work With Corporate Clients |
| 7 | Group Transportation (For Groups Registered And Paid For In Moscow) | Group [at] Aeroflot [dot] Ru | Mon-Sat: 9:00 - 20:30 (Moscow Time) Sun: 9:00 - 16:30 (Moscow Time) |
|
| 8 | Charter Or Block Transportation (Organization Of Charter Flights Or Tourist Block Programs) |
Charter [at] Aeroflot [dot] Ru | Mon-Thu: 9:00 - 18:00 (Moscow Time) Fri: 9:00 - 15:30 (Moscow Time) |
119019 Moscow, St. Arbat, Building 1 Charter And Block Transportation Sales Department |
| 9 | Confirmation Of Completed Flight | Aeroflot Sales Offices And Representative Offices | ||
| 10 | Gratitude, Suggestions, Complaints | |||
| 11 | Claims Containing Material Requirements In Connection With Flight Delay, Late Delivery, Damage, Loss Of All Or Part Of The Contents Of Baggage, Transportation Of Cargo Or Excess Baggage |
+7 (499) 500-6964 | Mon-Thu: 9:00 - 18:00 (Moscow Time) Fri: 9:00 - 15:30 (Moscow Time) |
141425 Moscow Region Khimki District, Mezhdunarodnoe Shosse, No. 31 Ground Transportation Department |
| 12 | Claims Containing Material Requirements In Connection With Flight Cancellation, Service At The Airport Of Departure (Arrival), On Board The Aircraft, At The Own Sales Office, Including Branches And Representative Offices Of Aeroflot Pjsc |
+7 (499) 500-6964 | Mon-Thu: 9:00 - 18:00 (Moscow Time) Fri: 9:00 - 15:30 (Moscow Time) |
119019 Moscow, St. Arbat, Building 1 Product Quality Management Department |
| 13 | Background Information On Written Correspondence Received By Aeroflot Pjsc |
+7 (495) 664-1282 ,+7 (499) 500-6464 +7 (495) 752-9028, +7 (499) 500 63 21 |
Mon-Thu: 9:00 - 18:00 (Moscow Time) Fri: 9:00 - 15:30 (Moscow Time) |
119019 Moscow, St. Arbat, Building 1 |
Head Office
1 Arbat St., Moscow, 119019.
Tollfree No.: 555
Comments
Will the flight from Amsterdam to Delhi resume
My tickets are booked for 25 July from Amsterdam to Delhi. I am worried whether the flights will resume by then or not. When will we get to know about the status. Pls update on plans
My flight is missing my
My flight is missing my flight number ypgpdb
Doubt regarding Toy gun take at plane
Can we carry toy gun in bag for gift purpose at the time of traveling in plane?
Lost Baggage while departing from Delhi to Madrid
Dear All,
This is pertaining to my lost luggage while travelling with Aeroflot Airline.
I had a flight form New Delhi to Moscow to Madrid on 20th Dec. 2019 at 01:00 AM. I came at the airport at around 9:15-9:30 and i gave my luggage to the baggage drop counter the lady gave me my boarding passes for Delhi to Moscow and Moscow to Madrid. and she also gave a me ONE tag for my luggage. As i was travelling for the 1st time i was not aware that for two check-in bags i am supposed to get 2 separate tags.
When i reached Madrid i got only 1 bag out of two which i submitted at the baggage drop counter in Delhi and when i went to Lost and Found counter in Madrid they told me that i have only one tag for luggage and that is for the bag which i already received. They told me if i had given 2 check in bags i should have 2 separate tags. They thought i am lying as i had only one tag and i am claiming for 2 bags. that was so embarrassing and that is because of the lady who was sitting at the baggage counter, because of her i am suffering without any belongings in Europe.
I called on the landline no.and spoke to a lady about the same and gave her my PNR no. and my other details and detail about the bag that how it looked so that they can check.
as i don't have any tag no. with me only people at the Delhi airport i can contact as i handed over my bag to them and i cannot check this anywhere else as i don't have any tag.
Request your assistance in this as it had multiple important things and few perishable items. i need that bag for my trip as i don't have enough money to buy all the stuff again.
My BAG IS OF SEA GREEN / SKY BLUE COLOR, WRAPPED IN POLYTHENE FROM AIRPORT WRAPPING COUNTER. ON MY BAG BUTTERFLIES WERE PRINTED ALL OVER. This is a very unique bag can be easily traceable even if they didn't put any sticker or bar code on it by mistake.
Request you to please check this as soon as possible so that i can get my bag as soon as possible in Madrid.
Passenger Name : Bharat Rohilla
PNR No. (Reference No.) : QMACIL
Tag No. for bag which i received : 6555 SU 887552
Email Id : bharat [dot] rohilla [at] gmail [dot] com
Request you to please inform me as soon as possible. I tried calling on no on which i gave details in morning no one is picking my calls on that no.
Regards
Bharat Rohilla
Group fare
We have group of 13 people going to new delhi to copenhagen from 1 july to 07/08 july so kindly provide us best group fare .
Baggage
Your indian staff is very third class they did not reply anf not pic my call plz tell me where is mt bag su 445232
Sy 445233