Airtel broad band service is worst. Our WIFI next work id off from last 5 days. We have logged complained, but no one is attending it

I have taken Airtel broadband connection for my office work. Internet is not working for last 16 days and all my work is pending. Billing and order executives are all closed but airtel doesn't care about this and the local person in charge mr vikas doesn't receive my calls. I have suffered a lot of financial loss in these 16 days and till now there is no response from Airtel.
I have never seen such a shameless and poor service, that's why I am switching to Jio.

AIRTEL IS VERY WORST CUSTOMER SERVICE , POOR REPONSE.

I HAVE FRISTRATED WITH THIS INTERNET, NO WI-FI AT HOME,HAVING LOTS OF ISSUES FROM 2ND JUNE 2024. STILL NO ONE HAS RESPONSED ON THIS ISSUE.

I AM GOING TO DISCONNECT THIS SERVICE AND WILL SWITCH ON OTHER SERVICE PROVIDER

NEVER USE AIRTEL

REGARDS
DINESH RHAMAN

Wifi speed is very slow

Airtel wifi and land line not working properly since Aug month, we have raised complaint on 07.09.23, still now no action daily telling reason, we will be solving issue by tomorrow, but still now not cleared issue, completed 35 days, VERY WORST CUSTOMER SERVICE

THU, NEVER GO FOR AIRTEL, ITS A CHEATING COMPANY.

Airtel xstream service was not given to me after multiple requests, sales person after making payment never responded, company has no responsibiilty, they are neither providing the service nor giving back my amount. I have paid 1500 Rs. but they never come back after payment is done. Neither service nor refund, i have complained several times but no use. they never respond. I am going to take judicial action on the company shortly with all the proofs of follow up and sales person irresponsible behaviour, companies irresponsible behaviour etc.

I have submitted the requests for shifting for my existing xtream wifi connection on dtd 01.07.2023 req. No. and my connection No. Xxx ( account No. ) but no is going to answers on it even the site engineer Mr. Rajput is not going to ans my call.
We don't expect this kind of service from airtel

I have opted for the Airtel Fibernet Connection on 14th May 2023. The DTH connection was done on the same day but the Fibernet connection has not been done till now and no proper response from the Service engineer and not picking up the call. When will I get my connection and give a proper response and it is important for work purposes. Very worst service.

Hello,

I, Sangita Manchekar had purchased your airtel fiber subscription on 26th Jan XXXX for 1 year basis (XXXmbps plan) in Borivali East Mumbai. (Mrs. Sangita Ashok Manchekar, C XXX1, Siddhivinayak CHSL, Triumph Ventures, Rajendra Nagar Road, Jai Jawan Nagar, Near F C I, Borivali East, Mumbai XXXXXXXX)

I am facing multiple problems in connectivity and speed issue, I cant even connext the wifi on my phone, and if I am able to then I am getting very poor speed of just 20-30mbps.

I have complained atleast 20 times, the technician has visited 7-8 times but he is not able to provide any resolution or response on the given problem. I just got silly reasons and excuses from him and no resolution.

I have paid about Rs. 1XXXXXXX for no reason, please escalate and resolve this issue on priority.

Cust ID: 02213650681_dsl
Contact: XXXXXX7178

Thanks,
Sangita Ashok Manchekar

I have an Airtel Xtreme fible plan of 1year 100mbps plan in Varanasi. Internet is not working since 29th of January 2023. AFter several reminders regarding my complain no one arrived to resolve the complaint till now. It's not a first time I am facing this issue. In one year plan I have faced this issue multiple times. I was not accepting this kin of service from such a reputated brand like Airtel. I have worst experience while using your services and never want to use it furthermore or I will never recommend your service to anyone. Your team member from Varanasi (Mr. Pramod) who not down the complaint is not picking my call since tomorrow as he is always busy in meating or somewhere in his own stuff. No one is available in my area to resolve issues of a customer within a day. I haven't seen such a worst service by any other vendors. And some of your team members also suggested me to change my network (not to use Airtel). With such things u will not be able to do business in Varanasi.
Please look in it and try to resolve this problem in Varanasi as soon as possible
Regards
Sankalp Srivastava
Advocate (Supreme Court of India)
Register Mob No. 967044XXXX
Contact No. 870705XXXX

Despite, resetting the connection, ample attempts to reach customer service and registering complaints, no response on behalf of the airtel team. The speed of broadband is so slow and a single bandwidth is seen. Its been 3 days, and the situation continues.

A callous attitude, from a reputed company. The customer service always gets disconnected after a "thank you". It really puts the customer into a situation were they are totally helpless.

I would like the issue to be resolved by today itself. It has already been 3 days and no sight of response on your behalf.Absolutely irresponsible.

Please, get it resolved by today.

Registered Id- davpps [dot] pkl [at] gmail [dot] com
Registered contact no. ***9014136

Internet service are down since last 1 day in Indore , Laabham residency
Area detail
Society - Laabham residency
Location - Indore, [M.P.]
pincode - 452016

I was advised by airtel reprensative (Prathap) that installation of DTH+Fiber is not possible on my site (Prince Courtyard Flat No.D802 EVR Road, Egmore, Chennai - 600084), and only broadband connection is possible..I made one more new transaction following his advice for 6 months BB plan for Rs.3532.92 on the very same day and was promised tat payment for cancellation of DTH+Fiber of Rs.2001.17 will be credited in 4-5 days to credit card..Its been more than 12 days and yet nothing is credited..

Airtel representative phone is also switched off / forwarded to new number after the payment process was completed..

Never experienced such bad service from Airtel before..They call thousand times for payment and new connection but no response after its completed..

Sripal Bhandari

121 what is this number... what for it is..?? no one in this organization is taking responsible to resolve the customer's issue, how you people are going to run with your competitors.

Too Embarrising being a customer of Airtel Xstream.

A person namly Subhajit from Airtel Black Team assured to installed broad band connection within one or two days. Accordingly, I had paid charges online. But he have not done saying that no port is available and asked me if i m interested to cancel as money be refunded. I affirmed. But even after lapse of one month, i have neither get connection nor refund.
Online , only IVR is available no response.

Disappointing

Today is a 3rd day that I have to take another leave from my work because of airtel new broadband connection..

We had deactivated our NETPLUS broadband account because Airtel team promised us for the first day installation

NO DIFFERENCE BETWEEN AIRTEL AND NETPLUS SERVICE

Regretting for the trust I had on airtel team .. please refund our advance payment .. I will go for another network now ..

BECAUSE YOU PEOPLE HAVE NO SENSE REGARDING CUSTOMERS OFFICIAL TIMINGS

& please help me I want to raise this Complaint on higher level

Team

I don't know how long does it take someone to attend the problem. Since yesterday Airtel fiber is not working and till now nobody have attended the problem.

This is too bad for an organisation when their employees take such a long time to address a complain.

Regards

Samim Tanwir Hussain

I have talked to one of the men of the airtel wifi connection in my city for the new wifi connection. He said payment should be made before the installation and the pay was made then He said that in another 2 days we will give you the connection. We Waited for the 15 days and till date mean time i an in followup calls and he is not picking up our calls. We are calling him for the last 2 months and still he is not picking up our phone calls. Also the issue is highlighted with your customer service dept. and requested to cancel the booking and refund the same but still the amt. is refunded nor the connection is given I feel Worst Service of Airtel Connection. Very Bad Services.

Any body response.

The issue pertains to excessive and unfair billing by Airtel Broadband. I have subscribed to 40MBPS plan of Airtel which was priced at Rs.699. Recently there has been a price cut for 40mbps plan and the price got reduced to Rs.499/month. Thus monthly Rs.499 plan has replaced the monthly Rs.699 Plan on the Airtel Website. But when it comes to Billing (for Sept2020) they are still charging the higher price of Rs.699+Taxes, which in my view is unfair. Airtel executives argue that they are not going to give the benefit of pricecut unless a customer finds it himself on the website and asks for this benefit!. In my view since plan price has been reduced and older higher price plan being replaced with new plan (without reducing the Connection Speed), existing customers under this plan should automatically be provided this benefit. Instead Airtel is cheating the customer by
1. Not informing the customers price cut (atleast by group Email/SMS)
2. Continuing to charge older, higher price
3. Refusing to charge pro-rata after taking price cut into account.

I have talked to one of the men of the airtel wifi connection in my city for the new wifi connection. He said that after 15 days we will give you the connection. We Waited for the 15 days. and after then we called them and he is not picking up our calls. We are calling him for the last 2 months and still he is not picking up our phone calls. Worst Service of Airtel Connection. Very Bad Services.

I have applied for a new connection and the area manager of delhi name anil has told us, the installation will be done in 2 working days. I have made the payment on monday and after 2 Days nobody from the Airtel, even the delhi manager is not picking the phone. The CC said they will definitely come today and the story will be continue from today onwards to till now. I think the Airtel has made a huge amount of money due to which they are doing this kind of activity.

Sır mera Internet kafi slow chal raha hai ye karib 4 months se slow chal raha kya karo

I have raised for a new airtel broadband connection on Saturday 21st March 2020

The person told an engineer will reach out to me and do the connection
Neither did the engineer reached out to me
Neither the airtel broadband people are receiving the call neither the person who came for connection checking is receiving the call
The payment is done and this is the attitude showed by you people
Airtel has made money by taking money in such fraud ways

I understand this is difficult situation of corona virus impact
But if in case the amount is not refunded
I will make sure that person is sued

Please start internet 24 hrs only I will pay my bill next 2 hrs so pls give me one chance mobile

thanks for this info
helful article
www.mycustomercare.online/2019/11/airtel-broadband-customer-care-Bangalore.html

thanks u very much to give us right information its very helpful for me Airtel Customer Care Number From Other Network,Email Address & Complaint No. [Updated in 2019] www.mycustomercare.online

Sir

Broad Band problem in Bidar Bank Colony opp Gescom office
Dis is from tv9 Karnataka office bidar in Bank Colony hear lot of Airtel network issue, very bad and slow network in dis ayera

Sir hum ray yaha pe internet bahut slow hai ager is tera hi raha ho to airtel kyu use karuga yaha pe vodafone ka service accha hai but yaha pe airtel users jada hai humlog ka liya kuch kigaya sir ji please

I have cotacted your customer care , and selected brodband for plan change, then they asked "SR Number",what is this SR Number ,is it referance no, whom I have to contact for this numbaer

Hello,

I am connecting Sonicwall Global VPN which is not going through. I recently bought Airtel connection with Hotspot. Can you please help to fix this ASAP?

I have applied for a new connection and the area manager of munnekolal name Bhasker has told us, the installation will be done in 2 working days. I have made the payment on Thursday and after 5 Days nobody from the Airtel, even the Munnekolal manager is not picking the phone. The CC said they will definitely come today and the story will be continue from 1 March to till now. I think the Airtel has made a huge amount of money due to which they are doing this kind of activity.

i am not happy with airtel internet connection network. when airtel agent take the call they only say that "we will solve your problem soon ” but they nothing do. they only gives stupid solution like they said to switch off and switch on the mobile.

I have given my documents 3 days back for a new broadband connection and even paid Rs. 500 on the airtel new connection gateway. I was promised that the technician will contact me for an appointment to install the router and start the internet connection. But after this, I am again only receiving calls for collecting the documents and no call from the technician to book a time. I think your CRM system sucks and there is no tracking on a customer and that is the reason that different people are calling again and again and you have to explain to them the situation again from scratch. I had many options to choose from for getting a new broadband connection but I decided to go for Airtel thinking I would have a seamless professional experience. I am beginning to doubt my decision. I have the txn id. Please get in touch with me over mail and I can share the id with hopes for a quick start of my new connection.

I've 4 CUG connections since last more than 4 years. Since first week of Nov.2012, I'm requesting to provide outgoing details of my 9898367174 & 9898290108 from 01-04-2010 to 31-12-2012, no response received. After 38 E-Mails (evidence can be produced on requirement), I got answer from noddle officer "Our person will contact on one working day" (When?). Though I have launched the same in No. of Customer Forums and on other sites and a scanned copy of the same is sent to Airtel Officials also. Airtel neither refuse to provide the service nor responding properly. Now, I'm fed up, and want to take legal action. Also, I would like to share my bad experience with public and media and whenever I get scope I will publish my experience. I documented all my E-Mails and their subsequent replies. Every time a standard computerised E-mail comes to me stating "We shall come back with 4 working hours", I doubt whether they are working or not. Request all readers, if anybody knows other Customer Sites pl. SMS me on above Nos. or Mail me on ppp [dot] sidhpur [at] gmail [dot] com or panditpp [at] gmail [dot] com to expose Airtel Services.

Imei 358508046807632 pz. Help me

sir,

my air tel no :044-45104175.
complaint no: 21988478
place : Chennai :119
location : sholinganellure.

i used your services at past of 2 years but past 1 month i give complaint no one respond how should i solve my problem
my broad band service is not working pls do a good services otherwise i will with draw your service. i hope you peoples understand my problem . but why you people are cant understand customers problems help us solve these problems.pls send some service people
thanks
clasicsuper [at] yahoo [dot] com

This is with the reference to my several followups & mails regarding the confusions & goof ups AIRTEL is doing with me.

I really feel sorry t see this devastating state of such a popular brand where quality of response system is really into ruins.

I would like to highlight the issues & experiences as follows:-

1. I Applied the Broadband connection Online on 01/08/2012

2. 5th Day I recieved the call from somebody mentioning that the Online application is invalid and I need to pay the amount to the person visiting me fro collecting my documents.

3. I was alarmed and as I inquired more and showed my reluctance to pay money, some person again called the next day mentioning that he was calling from Okhla office and I was not supposed to pay any amount, rather handover just the documents.

4. 2 days before I again received a call around 8.45 in morning from a female mentioning that she was calling from Okhla Head Office and again raising the issue that my Online transaction is not possible as AIRTEL donot have such schemes of Online booking & Discount.

(Please note that I have the relevant snapshots of the screens mentioning the scheme of Online Bookings)

5. When I was more strict in inquiring with her, she passed on the call to a somebody who claimed to be his senior and he assured that my booking was valid and he has the Online booking form & I need to submit my documents only. He assured me that my issue will be solved soon and somebody will contact me soon.

6. To my surprise, till date nobody has even called, visited or even showed a courtesy of calling me and explaining me the confusions.

7. I had made my booking on 1st August 2012, and if the customer is taken so much for granted in AIRTEL, then I am sorry to say that I would never be interested in keeping any relationships with this organisation who seems to be criminally involved in such fraudulent activities and no control system over their dealers / distributors or employees, who are just interested in their personal benefits as they might be interested in their incentives & commission by making bookings through them..

Therefore I submit that this is my final reminder for clarifying my issues, else I would be forced to take a legal route approaching the relevant consumer forums and claiming my amount back with all relevant charges.

Dear Sir/Madam,
This mail is refer to our thankfulness to Airtel Broadband regarding our broadband connection (Landline no 03340606050). Our broadband connection was not working properly. Most of the time in a day we are out of connection. Regarding that
(1) I have lodged a complaint (no 10492730) on 18/1/12. Your technician have attend the call and had changed some settings. After that broadband was worked for the remaining of that day.
(2) But the same problem persists on the next day (19/01/12). Again I have lodged a complain (No. 10538148) on 19/01/12 at 12.30 pm. After that, your engineer had attend at 5.30 pm and he also done some setting changes. I also asked him if there is any problem with our MODEM but he disagree with me.
(3) After the engineer left our premises the problem started again. Again I had called the customer care at 6.40pm.
(4) I had repeatedly called your customer care, twice on 20/01/12(at 2.15 pm & 5.00pm), on 21/01/12 (at 1.00 pm), on 24/01/12 (at 2.45 pm). But no one even bother to visit our place after 19/01/12.
(5) Moreover the customer care and technical department has suggest various tips like…….
(a) “There is a problem with our internal network”( though our LAN is working properly and it is not understandable how could he know that from his desktop)
(b) some of your technical expert (…??),named Prabin advised me on 24/01/12 that modem is getting hang because as we switched it off from the power plug instead of MODEM on/off switch
(c) Some also instructed me over phone to change the settings of network , but never bother to send any Engineer.
(6) I had called customer care on 25/01/12 at 4.45 pm and was informed by them that previous service request had been successfully closed (don’t know how it can be closed without customer‘s approval). I was allotted a new service no 10821442.
(7) No one also attend the call as usual and on asking customer care( on 30/01/2012) informed that the call had been attended and successfully solved and closed on 25/01/2012 at 5.30 pm.
(8) As there is no pending call on our account, I had to request for a new service call on 30/01/2012….service call no 10983272.
(9) The most amazing thing happens after that……….An Engineer attend our call, my router which was faulty ( I’m shouting from the very first day to change the router as it seems to be not working properly but the EXPERTS of AIRTEL BROADBAND never agree on that) have been changed and the broadband is working in its way till date & time.
(10) I’m so much thankful to Airtel to solve our problem, may be it is after 9 days and after 11 calls. They have finally comeout of the problem. Hats off to Airtel’s such a responsive customer care team and such a team full with expertise. May our all the business had to stuck for 9 days and may I had to hear such bluffs from the customer care and the technical departments. But finally Airtel have done it. Again a lot of thank s to the India’s most renowned internet service provider.

Thanks & Regards,

Anjan Dutta
Mob:- 09831558805

i was an airtel subscriber, i had by mistake made an excess payment of Rs.3000. when i ask airtel to refund the money, they initially said that they would be sending a cheque, then i asked them to transfer it to my account(the same one from which i made the online paymnet) and gave them the account details.

now they say the money has been refunded. but they never say to which account. this is despite me asking them repeatedly.
i sent them my bank account statement which clearly shows that the amount was not refunded.
they keep saying that the money credited to my other account. i feel somebody in airtel has swindled the money.
i am shocked at the kind of responses i received from airtel when i asked for my refund. the people sitting in customer care are all babies who don't understand a thing.
now i have disconnected airtel.
my case ref. no: is
ticket no : 5065342 dated 03-10-2011
5683952

telephone no: 08042151017

i have been trying to get the refund since early October.
i mailed the nodal officer and the appeleate officer. they are both equally useless. somebody plz giv them a kick in the ass.

i just want to know to which account you have a refunded the money !