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• customercare [at] ajio [dot] com (For Customer Support)

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Return/Refund Procedure

• For any query/complaint regarding the product you can call at our customer care no. or mail at our customer mail.
• The conditions and cases under which returns will be accepted and check the Products
  display page for Product specific return information.

Sr No.	Product Category		Return Period
1	Fashion And Lifestyle Products	Apparel, accessories, footwear, etc.	10 days from the date of delivery as long as the product is unused and the price tags are intact
		Innerwear	This Product is Non-Returnable/Non-Exchangeable due to hygiene/personal care/wellness.
		Sunglasses	7 days from the date of delivery as long as the product is unused and the price tags are intact.
2	Accessories	Watches (analog and digital)	7 days Returnable Smart watches are non-returnable.
		Hair Care Accessories, Oils and Spa, Hair Accessories, Creative and Educational etc.	This Product is Non-Returnable/Non-Exchangeable due to hygiene/personal care/wellness.
		Bags and Backpacks, Luggage and Trolley, Handbags, Wallets, Belts, Travel Accessories	10 days Returnable; Exchange not available Laptop bags are non-returnable.
3	Home And Kitchen	Rugs, Carpets and Dhurries, Curtains and Accessories, Cushions and Pillows, Covers and Protectors, Blankets, Dohars and Quilts, Furnishing Fabrics, Bedsheets, Kitchen Linen, Towels and Bath Robes, Bath Mats	7 days from the date of delivery as long as the product is unused and the price tags are intact.
		Table Covers, Runners and Slipcovers, Home Fragrances, Table Napkins, Coasters, Cutlery, Serveware and Drinkware, Cookware, Bakeware, Kitchen Tools, Kitchen Organisers, Wall and Table Décor, Showpieces and Figurines, Stationery and Organisers, Festive Gifts, Gardening and Planters, Bath Curtains, Bathroom Accessories, House Keeping.	This Product is Non-Returnable/Non-Exchangeable due to hygiene/personal care/wellness.
		Home Essentials	This Product is Non-Returnable/Non-Exchangeable due to hygiene/personal care/wellness.
4	Electronic Products	Smartphones, Jio MyFi devices, accessories, smart watches, pen drives, hard disks, speakers, power banks, etc.	You can return a product within 7 days of delivery only if it has visible damage. After this period: For Jio MyFi devices and LYF F1 smartphones, visit a Jio Service Centre for assistance. For other products, contact the manufacturer directly under their warranty terms.
5	Silver Jewellery	Bracelets and Kadas, Chains, Cufflinks and Tiepins, Earrings, Rings, Pendants, Rakhis, Silver Articles, Traditional Jewellery, Bracelets and Bangles, Hair Accessories, Jewellery Sets, Necklaces and Pendants, Anklets, Nose Pins	You can return this product in 7 days from the date of delivery as long as the product is unused .
6	Gold And Silver Coins And Bar And Idols	Idols and Coins	This Product is Non-Returnable/Non-Exchangeable due to hygiene/personal care/wellness.
7	Precious and Fashion Jewellery	Bracelets, Kadas, Chains, Earrings, Rings, Bangles, Necklaces, Traditional Jewellery, Pendants	You can return this product in 7 days from the date of delivery as long as the product is unused .
8	Winterwear	Jackets and Blazers, Jackets and Coats, Shrugs, Jackets, Mufflers, Shawls and Wraps, Shrugs and Boleros, Sweaters and Cardigans, Sweatshirt and Hoodies, Sweatshirts and Jackets	You can return this product in 10 days from the date of delivery as long as the product is unused .
9	Sarees	Sarees, Dress material,	You can return this product in 7 days from the date of delivery as long as the product is unused.
10	Shawls And Wraps	Shawls and Wraps	You can return the product in 10 days from the date of delivery as long as the product is unused .
11	Toys And Baby Care	Toys and Baby Care	This Product is Non-Returnable/Non-Exchangeable due to hygiene/personal care/wellness.

• For More Information Please Read.

Complaint Procedure

• For any query/Complaint regarding to the services you can call at 18008899991 and mail at customercare [at] ajio [dot] com
• If you're not satisfied with the resolution provided, you can contact us on the details given below:

Sr No.	Designation	Email
1	Grievance Officer	grievance [dot] officer [at] ajio [dot] com
2	Nodal Officer	nodal [dot] officer [at] ajio [dot] com

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