Amazon Toll Free Number 1800 1200 9009

Organization: 
Toll free Number(s): 
  • 1800 1200 9009 (New No. For Customer Support)
  • 1800 3000 9009 (For Customer Support)
  • 1800 419 7355 (For Seller Helpline No.)

IVRS Menu : 1800 1200 9009

Select First Preffered Language - English, Hindi, or other languages

  • Press 1- For order enquiry
    • Press 1-For order status/ return or refund
    • Press 2-For order cancellation
    • Press 3-For other questions
    • Press 9-For other language
  • Press 2- For travel or movie ticket booking or vehicle insurance
    • Press 1-For flight booking
    • Press 2-For bus booking
    • Press 3-For train booking or movie booking
    • Press 4-For helping in your vehicle insurance
  • Press 3- For issues related to your account or your prime membership

Email

  • cis [at] amazon [dot] com (Customer Support)

Install App

Important Link

Track by SMS

  • For any query/complaint and feedback, firstly you have to Login or Sign in amazon account.
  • Text HELP to 262966 for Help. Text STOP to 262966 to cancel.
  • Amazon.com uses the short code 262966 to share shipment tracking updates.
  • For any assistance, contact the help center given above.

Amazon Offices Contact Details

Sr No. Location Phone Number and
Fax Number
Address
1 Bangalore 080-41970000 Amazon Development Center India Pvt Ltd.,
2nd Floor, Safina Towers, Opposite to J.P.
Techno Park, No.3, Ali Asker Road,
Bangalore – 560052
2 Bangalore WTC 080-33273000 Amazon Development Center India Pvt Ltd., ?
Brigade Gateway,8th, 9th & 10th Floor, 26/1,
Dr. Rajkumar Road,
Malleshwaram(W), Bangalore-560055
3 Hyderabad Amazon Development Center India Pvt. Ltd.,
2nd Floor-Block A ans Block B, Survey Number-
109,110,111/2, Nanakramguda Village,
Serlingamplayy Mandal,
Hyderabad
4 Hyderabad 040-40005111 Amazon Development Center India Pvt Ltd.,
9th & 10th Floor, Bulding#9-, Raheja
Mindspace, Madhapur, Hyderabad
5 Chennai 044-30883088
044-30883005(Fax)
#40,3rd Floor, SP Infocity
M G R Salai, Perungudi
Kandanchavady, Chennai-600096

Registered Office

Brigade Gateway, 8th floor, 26/1,
Dr. Rajkumar Road, Malleshwaram(W),
Bangalore-560055, Karnataka, India

Social Sites

Comments

The return policy isn't

The return policy isn't giving any help to the customers.

Product not delivered

I ordered dermaco niacinamide serum on 29.08.2024.delivery boy called me. Unfortunately I was out of station. So I asked the delivery boy to deliver my product on Monday. I will be available on Monday. He said ok. After that I called him in Monday morning but he didn't picked up my call. Still evening I called him he didn't picked up my call. Finally he called me. He said I am in leave tomorrow I will deliver your product. I said ok. The very next day I called him. He didn't picked up my call. In the evening he picked up my call he said, today 5 pm i will deliver your product. Moreover 2 days left I didn't get my product. After 3 days I called him. He behaved very rudely. Very very worst experience with amazon.help me to get product. I am from Pudukkottai district.

Damaged oven, packaged open, no thermocol to protect , no invoic

Has ordered an OTG oven, the package was not sealed properly, open, no thermocol to protect only one side and due to which the side without thermocol has damage to the body, leg and clamps, no invoice available in the envelop sticked to it, the Damaged OTG oven looks like an used OTG. If the consignment dispatched in such manner, there is delay in the service and hence why should the payment be initiated considering that the purpose was washed away by the unnecessary delay.

Amazon should check and assure original brand new product without any damage and with proper packaging should be delivered. If such issues persists, there will be a rethinking whether to purchase from Amazon or not. If a customer receives a damaged product, he should have the right to reject without making any payment. The adamant attitude of Amazon not allowing to book again in this case is unexpected and show the arrogance as if they have monopoly in the open market... Sorry, accept your mistake gracefully.....

damage, ot sealed and open with broken

YONEX Graphite Duora Z Strike Professional Badminton Racquet but my order was delivered with open and damaged and racquet was also fake. I try to returned it but the person who is going to pick up is not yet come

Over and over again Amazon

Over and over again Amazon delivery agents do not attempt delivery but update that the customer was not available. Multiple orders have been delayed on account of this unprofessional attitude of Amazon.
I am a prime member and have been suing Amazon for years now. But sorry to say. Professionalism does not exist anymore in their services.
They have sent me paints instead of dumbbells
Have had delivery agents talk disrespectfully on the phone. I am fed up of their service.

Delivery

The delivery person is not behaving properly ,when he visited my home we are having lunch and I requested him to wait for one minute wash hands.when I came out he left my house.then I called him he said I canceled the order he says.it is not good

Did not recieve the order

Did not recieve the Iron Man watch. The app shows that the order has been received by the resident. However we have not recieved it

My order not deliver

Hello amazon

I ordered smart phone but still not deliver
Order mubmer 404-26775xx-1123xxx

Please deliver asap

not getting refund

hello. Actually in month of july i got damage product and it back still from 8 of july i was trying to get refund but still not received

my order #403-xx

my order #403-xx xxxxx-xxx5932 of 2 items of which only one is delivered and Bosch xxxxx90090 Masonry Drill Bit Set is not delivered but your app shows item. delivered. Delivery agent didn't exchanged PIN OTP and show it delivered. Do the needful

weight of the krishna radha idol

I am trying to communicate with amazon india but no intiation .

Weight of the Krishna radha idol brass idol - 64 com priced rs 49000 but have requested weight of the idol and dress separately .

Nether the seller nor amazon is keen .I have tried 2 times written question but failed .

Hope you reas these msgs

Not delivered by agent.

Amazon agent not delivered my order.or hi himself rejected my order without any call and message,

Dron

Mene dron odar kiya tha par muje abhi tak nahi mila he parsal batne vala aj ki bol raha tha par sube se call nahi udhha raha he

Order

Maine ek combo t shirt order Kiya tha . But I got only one t shirt so I put it on exchanged but when a delivery boy camed he asked me for t shirt . So he suggest me to again return the order what should I do ...

Not delivered by agent

Amazon agent not delivered my order.or hi himself rejected my order without any call and message

Return

My return was not collected till today. Unable to contact anybody

Fraud seller

seller has not inserted bill in the package delivered and delivery boy refused to pick.
Product claimed my Amazon seller is 100% cotton but is 100% polyster, extremely uncomfortable fabric and transparent too. Not at all value for money. Its a fraud

orders not delivered at doorstep

Delivery guy calls us and denies delivery at doorstep, multiple times. On complaining, our order was returned to seller,without even trying for delivery.

Order not delivered

I ordered a belt from Amazon...it showed delivered yesterday but I havent recieved....Please help me track my order at the earliest convenience.
My Order # 405-6651411-8576307

Services have detoriated tremendously

There is no way to connect with care, I had rdered for a tt bat and a grip. Now the bat got delivered but the grip was missing. However there is simply no way to connect with them. Similarly I ordered for some grocery for my mother who lives in Delhi. Now it shows order not accepted, now no one came for delivery so how could anyone refuse.
The issues are not huge, but what scares me is if I where to place a largish order and something went wrong how are we to connect.
Mr Bezcos are you listening

Shantanu

Hindi language

Amazon refund money

V380 wifi camera is not

V380 wifi camera is not refunded

Regarding change name in bill

Sir/Madom
I purchased Redmi prime 10 against order no.404xxxxxxxxxx1161 dated 25.05.22 vide invoice no. RJJPXxxxxxxxxc2223 dated 25.05.22 issued by Darshita Aashiyana Pvt. Ltd in the name of Pranav kumar Soni.

Now I requesting to change name by Gajanand Soni in place of Pranav kumar soni.

Order was not delivered

I ordered for guitar

In the first attempt I couldn't pick the call and later when I called back I was informed that the order will be received at 5pm. I tried calling them till 9pm. He confirmed that I'll get the package soon which never happened. When I tracked the order, it said that the order is returning back n will be refunded.

Later I ordered another one. Today morning executive called, I picked the call n informed him that I'll come down to collect from him. By then he felt and spoke very harsh saying he will send another one to deliver. Also he mentions if you can call customer care and complain.

Very unhealthy behavior of the driver. I'm upset and unable to track when I'll receive my package.

U want to recieve a call back regarding this.

Delivery boy not comming

Delivery boy said I can't give u order his today Delivery date but his said after 2 days his give u order said

Charge raise

I ordered a book of rupees 1089 on 12/2/2022 on another app using Amazon pay UPI my money got deducted and order did not take place . payment deducted from my account
When will my money back .there is already 5 days are gone .
I want response.

Defective material sell by you.

Hi,

I am purchase boat airdopes 121v2 TWS Earbuds order on dtd. 02.10.2021 and delivered on 04.10.2021.

That time no issue for charging but now today not getting charging of charging case and return date expired on dtd. 11.10.2021

1 year manufacturing warranty.

This issue told your customer care executive but he dose not response.

there is no type of way handle of customer by your side.

Please do the needful.

Regards,
Yogesh Raut

Regarding boat

Share your invoice at vikashchand500 [at] gmail [dot] com

Refund

Sir maine 17/7/2021 ko amazon mei universal 4g, 180 tenda 180 3g/4g LTE Advanced 150 mbps pocket mobile device order kia tha. Par jab maine buy now ka button dabaya to maine net banking ke dwara pay kiya tha rs 3,599 mere bank se Amazon ke account me challe gaya uske baad massage aaya kii aapka product cancelled ho gaya retry kijiye. Kya mere paise mujhe refund karoge please

Refund

Good morning sir,
Mane kuch din phle ek order place Kiya tha jo ki kuch khrabi hone ke kaarn Mane use wapas bej Diya tha ....to uske paise wapas nhi aaye h jabki vo refund dikha rha h pasie mere pass nhi aaye h to kaminee pasie waps kar

Refund rupees

Sir mene 16/12/2021 ko boat roker330 Bluetooth megaya tha uski quality acchi nhi thi to mene return kr diya usko aur abhi tak mere rupees nhi aaye uski kl delivery ho gai bapas plz rupees refund kro

Not receiving OTP to login

I am not receing OTP to login Amazon app through my mobile.

Please solve this problem

Please solve this problem

Login issue

Sir my mob no missing I couldn't login with my email address & password bcz mobile otp verification not possible due to my mobile number was missing.

not able to login

i don't have a smart phone does that mean i should not login to amazon??? instead of sending an otp you guys send
some arbitrary link on my old nokia phone to which the account is linked... please see to this issue... you are loosing a customer due to this stupidity.

I can't login my account

Plz help I can't login my account

Non Purchase Amount deducted from my credit card rough ICL*AM

The INR 999.00 at ICL*AMAZON STANDING IN using my RBLBank SuperCard(0244)credit card without using OTP/PIN, but it's not done by me On13/2/2021 , please find the amount and refund the same to My Bank credit card account, Thank-you Kvvsnmurty KLUniversity AO Vijayawada Andhra Pradesh India

Call me

Order related

Products

Please refund my product 8KLWT contact me

Payment Refunds nahi mila

Maine Samsung M31 mobilie bulaya tha.lekin vah mobile parallel mere ghartak nahi aaya.our delivery boy ne koi phone kiya.nahi isiliye phone returned huva lekin payments nahi tak mila nahi

No products No refund

Soler purfume products Nhi mila muje uska refund bi nhi mila

Airtel payment not done but amount debited.

Good morning
This is rajasekhar,
I done Airtel mobile recharge through Amazon UPI, money debited from SBI Bank but not transferred to Airtel app.
I assume the money transfer within 5-6 working days.
This transaction done at 01/08/2020 in early morning.
So kindly find the issue and rectify it.
I am waiting for your response.

atongm Power Bank

My order is not delivered automatically cancelled dis delivery I need refund I purchase another device please ....

How the order was cancelled

I ordered a condenser microphone whose model number is AT2035 Suddenly that order was canceled and I could not understand why so please call

Refund not received

I ordered royal Enfield scale model and cancelled it due to lockdown but I did not received refund amount ...

Refund not received

Amazon pay balance 899 then gas book 614 I received but remaining balance 285 not received
Amazon see balance 00

Not refund money

Delivery boy return my order because he ask me any damage order collect his return on our way so I don't collect my refund money

I already pay online transaction.

12 day above for return order but not collect my refund still

Refund

I hv not got my refund yet..it s been a 1 month
When will I get my refund
Ur service is really help

Ramroop mai kothi usman pur

Ramroop mai kothi usman pur ka rahene wala hu mai printer mangwaya tha aur aur printer aur gya wo printer mere kaam ka nhi hai maine usko usi din refund kar diya tha magar ek mahine ho gye hai koi message nhi aaya kya mera printer refund nhi hoga please btaye bhai mai barabanki se hu kyo aap log garahko ke saath dokha dete ho unka visvaas todte ho fefund karne ki kirya kre

Login Issue

Hello Team,

This is with the the reference of login issue. I am trying to login to Amazon and I am facing issue.

When I created the account I created by my phone number. Now I am not using that any more and now if I try to login it is asking for OTP which I do not have that number. Pleas help me to login and I have balance in that account now I cannot create new one. And I am trying to call for customer care and its of no use I am not able to contact any agents. Please try to contact me back.

Thank you
Sneha.R

Refund amount related

I ordered one bluetooth headphone but i received different item so i return this item at previous sunday 07/06/2020 g i got confirmation msg to refund within 3-5days but until today i did not received my amount. So i sent mail with attachment on amazon care email but i did not received any reply & also i tried to call on customer care toll free number but its tired to connect but not connecting so i'm asking to amazon & related all service members- where is my amount? Its my amount, i paid from my pocket not from yours so don't play with our emotion! Respectively i requested you, kindly send my money means I want my amount as soon as possible...

Refund issue

Kindly urgent resolve this issue and kindly refund in my payment

My order

I need Amazon member in delever order my area so please my order delever in my area , and your delevery boy is very bad language use for a customer , delever boy name nilesh uikey

Delivery nhi hui he

Na hi refund hua he

Bluetooth

Hamare paas parsal nhi aaya h

Refund

Sir mana recharge keya pasa kat gya pr recharge hua ni or na he mara pasa AVE vapis aaya

Kalpeshkumar

मुझे मेरा पैसा वापस कब मिलेगाKherwara kanpur Patiya police chauki Patiya rajasthan

Payment issue

My transaction is pending and pending my money so I request you you can call me immediate

Return my product

Mene amazone se amazone brand ka solimo air freshener mangawaya tha lekin usme refill hi nahi thi muje mera order return krna pr ho ni rha h mera order 28/05/2020 aaj hi aaya hai I want refund my payment....aaj ke badme Amazon se kuch mangwana hi ni h

Too Delay service and no responce

HI Team,

I have Order the Ac in amazon on May 14th and they dispatched on 15Th May and they shipped in Gati courier .

After on words No update from Amazon in product Tracking Details and checked with Same Tracking Number In Gati web site as well and it's showing Wrong Tracking Number, So i have informed to Amazon customer care , they said you will get the courier .. Till now i have not revived any courier.

Expected Delivery Date is 17th MAy......... Till now product not reached to home. We booked Ac to use in Summer not for Winter session.
Registered emaild Id : prasad [dot] kondeti1 [at] gmail [dot] com
Product name : LG Ac 1.5 ton

Thanks & Regards,
Rajesh.K

parent Your comment is awaiting mod

Ye ek faraad company hai

Ye ek faraad company hai maine l1epsion printer mangwaya tha wo sala galat cheej de gaye jo mangwaye wo nhi dete aur aur refend bhi kiya koi sunwai nhi hui ye gadaar company hai chor hai sab saale

Delivery is too late and no proper response from Amazon

HI Team,

I have Order the Ac in amazon on May 14th and they dispatched on 15Th May and they shipped in Gati courier .

After on words No update from Amazon in product Tracking Details and checked with Same Tracking Number In Gati web site as well and it's showing Wrong Tracking Number, So i have informed to Amazon customer care , they said you will get the courier .. Till now i have not revived any courier.

Expected Delivery Date is 17th MAy......... Till now product not reached to home. We booked Ac to use in Summer not for Winter session.
Registered emaild Id : praasad [dot] kondeti1 [at] gmail [dot] com
Product name : LG Ac 1.5 ton

Thanks & Regards,
Rajesh.K

Refund

M ek mobile phone order kiya date 16.05.20 ko jis ki kimat thi 15699 RS fir Amazon ne us ko cancel kr diya 18.05.20 ko or us ki payments m kr Chuka tha or Mera refund abhi Tak nhi aaya h ye aaj date ho gyi 27.05.20 ye chor company h plz is m koi order mt kro bhut bada farod krte h ye log

Payment issues

Sir yesterday I placed an order of Sony wireless earphones ,and the amount got deducted from my account and I didn't get any confirmation message and then it showed that order not placed
Sir pls help I need my refund back

Sar main 25 tarikh ko bonnet

Sar main 25 tarikh ko bonnet account main 500 rupaye Add kijiye. Hay vah paise Mere Add money. Main Nahin Aaye aur aur mere account se cut Gaye so, please Mere paise a Mujhe a return chahie dhanyvad

Complaint

Amazon team

Yesterday I saw amazon account I lost 5000 in my account I try call Coustomer Care they said download one app its our another app and tell that card then I ll refund the amount to that new app. I inform that to that guy but he take my money in my bank account RS 35,000...so please kindly help for me to return my money back Pls...

Refund

exchange offer me order completed.amount also deducted but order cancelled.amount didn't refund in my account.

Return/Refund Damaged Product

Order date
07-Mar-2020

Return Details
Return request approved
The seller has approved your return request.

Crazy Sutra Matte Coated Dye Sublimation Sipper Printing A4 Paper... 515.00
Qty: 1
Sold By: Crazy Sutra
View return label and instructions
Payment information
Payment Method
Pay On Delivery (POD)

Shipping Address
NOOR JAHAN
House Number - 183/BA, Purana Kasba Baghpat Ward No - 18
Mohalla Mirdhanpura
BAGHPAT

Refund not Issued till now

Where is my refund

Pickup Address
NOOR JAHAN
House Number - 183/BA, Purana Kasba Baghpat Ward No - 18
Mohalla Mirdhanpura
BAGHPAT

Refund Available: Rs.515.00 for Crazy Sutra Matte Coated Dye Sublimation Sipper Printi... will be available by Mar-17.

Refunds problem

Sir mna phone book kiya tha 30 may ko mera account sa 16999 rs cut gya but ibe tak refunds nhai hua mera order cancelled ho chuka ha

Samsung Mobil is not received now

Please give me mobil number aor phone number for contuuct.

Kyc

Sir
Kyc nhi ho pa rhai h

instant discount

Sir please datil.instant discount ,my product is ad to cart,how many purchas the rupese and me instant discount,use the icic credit cards

Saman Nahi Mila khali roll Diya

Maine 2 laptop cover mangaya tha delevery me khali roll Diya Ander laptop paper Nahi tha delivery man ko phone Kiya to Bola Kal ayega 20/12/19 SE abhi tak Nahi Aya
Aap bhejo hamara laptop Ka 2 paper cover

Order apane aap cancil ho Gaya

Dear
Mai ek order Kiya tha jo auto cancil kar diya Gaya hai aur na koi call aur na koi massage diya Gaya please Mera request hai kripaya use delivery kare aur koi dikkat ho to sampark kare

SHOOJ

सर मैंने जूता 12 NO. का आर्डर दिया था आपने 11 NO. का शूज भेज दिया ऐसा क्यों ?5

Replesment or refund

Hello sir
Mene 3 July ko Kevin TV 32 inch ka order kiya jo muje 8 July ko delevard hua . Lekin installation krne ke bad se hi you tube or hot star dono hi nhi chal rhe he.mene kai baar shikayat bhi darj krwai but koi response nhi mila..plz solved my problem

GIVE ME REFUND

Amazon is very careless shopping portal specially for refund process.....

हराम का माल खाने की लत लग गयी है जानवरो को एक दम गंदे लोग गन्दा पोर्टल इसकी तो जितनी भी बुराई करो वो भी कम है इनको तो पकड़ो और मारो जानवरो को जितना हो सके

ये लोगो को नेट बैंकिंग and caredit/Debit card से payment करने पर मजबूर करते है और कभी अगर ऑडर कैंसिल करना पड़ जाये तो ये उस कस्टमर का रिफंड आसानी से नहीं देते है उसको अपने नीचे दबा देते है ये मेरा 5 साल से तजुर्बा हो गया अब में कभी भी अमेज़न ना ही इस्तेमाल करूँगा और ना ही किसी को सलाह दूंगा

मैंने एक मशीन ली थी online payment कर दी Rs. 14999/- रूपये मे मैंने देखा की ऑडर गलत कंपनी का हो गया है meine वो तभी कैंसिल कर दिया सोचा दूसरी कंपनी की वापस सेलेक्ट करके बुक कर दूंगा पहली कमी सालो के पोर्टल मे की कोई ऑडर कैंसिल ना करके उसको किसी दूसरी कंपनी पर सेलेक्ट नहीं कर सकते पैसा किसी और सामान मे एडजस्ट नहीं कर सकते
अब मुझे मशीन लेनी ही थी जो सही वाली थी उसका भी amount Rs.14999/- ही था लेकिन आज 5 दिन हो गए है पैसा नहीं आया और आज मैंने देखा की उस मशीन का price Rs. 15999/- हो गया कियोकि वो चाइना का माल था और चाइना अभी क्लोज है
अब बताओ वो एक हजार रूपये का जो मुझ पर दंड हुआ उसको कौन देगा बैठे है हराम का माल लिए सूअर दूसरा मरता है तो मरता रहे
और अभी भी रिफंड की बात पता करी तो बताया की अभी 28 feb तक आएगा अगर 28 तक उस मशीन पर और पैसे बढ़ गए तो इसका कौन जिम्मेदार है
मुझे इसमें काम करने वाले और ये saler सब के सब बत्त्तमीज लगते है में अकेला नहीं और भी लोगो के साथ इनका यही रवैया है इनकी शिकायत हम कोर्ट मे करेंगे और इन पर केस भी करेंगे पैसे काटने की जितनी ये जल्दी करते है उतनी जल्दी वापस देने मे कियों नहीं करते
क्या वो पैसा इनके बाप है या हमारा चोरी का है साला सब सूअर बैठे है हराम का माल समंझ कर खाके बैठ जाते है जिसको परेशानी होती है होती रहे ये तो हराम का पचा कर बैठ गए sale

Reverse payments

My order is cancelled by me... Because i m order a phone with exchange offer... And your delivery boy refuse to my phone get...he cancelled my order... But today 4 days after... My reverse payment not in my credit card and any account.... Pls reverse my payment as soon as possible.... Then i order new phone early.. Pls

Account login issue

My account was not accept to purchase any item please rectify the problem as early as possible

OTP received nhi ho rha

Very bad surver

Account open ni ho rha h mera

Plz hlp m right now plz call m right now

Request to help with the account log in

Hi Team
I am not able to log in my account so I can,t place any order please help me with that So I'll be very glad to you

Thanks

I need Amazon member in

I need Amazon member in delever order my area

सामान उपलब्ध न कराने के संबंध में

Amazon2 द्वारा सामान नहीं भेजा गया डिलीवरी का मैसेज भेज दिया, पैसा वापस किया जाए

Dilevri ke prpas me

Aapka dilevri karne wala boy lokeshan pe nhi aakar o hme hi apne pas bula raha tha or hum nhi gye to dhamki diya ki aapka saman my kensel kar dunga ye keya sarvis aap log ka chalega hum jyad kuch nhi likhenge aap logdilevri sudhar kate

Rong shoes delivery

सर मैंने DAV स्कूलका liberty UK43 साइज 999 का शूज मगाया था लेकिन जो 20/07/19 को डिलिवरी हुआ वो ब्लैक कलर का लोकल शूज है कृपया इसे वापस लेकर जाए मेने return के लिए भी कंप्लेंट डाला है लेकिन अभी तक नही हुआ

Online shopping

My account was not accept to purchase any item please rectify the problem as early as possible

order note please

mera M3 Band Anti Gravity Bluetooth Health Wrist Smart Band Watch kharab hua hai warranty me hai to b muje replacement nahi mil rahi hai kitne baar treders ko call kiya sab uallu bana hai rahe h bilkul satisfied nhi hu me ye product se paise mere waste ja rahe h

Book was not delivered

20 days would have been 20 days ago I had ordered a book, it was not even till date 2 July date was last.....si said