Emails

• contact [at] arohan [dot] in (For General Query)
• customercare [at] arohan [dot] in (For Complaint/Query)

Important Link

• Contact/Query Form

Grievance Redressal Procedure

Level 1

• If you have any query/complaint, then you can contact to the Branch Head by walking into a Branch Office.

Level 2

• If you are not satisfied with the response received at the branch level or if you did not receive a response in 3 working days, then you can contact at customer care help desk by calling at 18001032375 (Toll-free No., Mon-Fri, 10am-6pm), 7605027711 (WhatsApp No.) and you can also email at customercare [at] arohan [dot] in.

Level 3

• If you are not satisfied with the response received from customer care help desk or if you do not receive any response within 7 working days, then you can contact to the Grievance Redressal Officer.
  Name: Indira Ghosh
  Contact No.: 033-40427726, 9903019085
  Email: indira [dot] ghosh [at] arohan [dot] in
  Address: Arohan Financial Services Limited,
  PTI Building, 4th Floor, DP block, DP-9,
  Salt Lake City, Kolkata - 700091

Level 4

• If you are not satisfied with the response received by Grievance Redressal Officer or if you do not receive any response within 15 days, then you can contact at MFIN Toll-free No.: 18001021080

Level 5

• If you are not satisfied by the response provided in the above levels or if you do not receive any response within 15 days, then you can contact to the RBI Helpline No.: 14448
  Address: Reserve Bank of India 4th Floor,
  Sector 17, Chandigarh -160017
• You can also lodge your complaint through CMS Portal.

Corporate Office

Arohan Financial Services Limited,
PTI Building, 4th Floor, DP-9,
Sector V, Salt Lake, Kolkata 700 091
Contact No.: 033-40156000

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