Hi Team,

I have purchased shirts for my father. He doesn't like the fabric as it was not comfortable wearing, We went to SEC 17 Store to get exchange the shirts we talked with the staff and there was girl named Amisha I asked her please ask your store manager to talk she said I am the store manager talk to me where store manager was not present and she faked her designation and talked very rudely and literally she said "AB TO NI HOGI CHANGE KARLO JO KARNA HAI"
Is this the way to handle your customers?

Pathetic experience in visiting your store at SEC 17 Chandigarh
I AM PRIME CUSTOMER WITH ARROW
BUT TRUST ME THIS WOULD BE MY LAST SHOPPING WITH U PEOPLE.

Hey, 

This is mayank from kota rajasthan.

I bought an arrow usa winter jacket for my dad on "4th december 2022" from arrow k s fashion kota showroom.

We were convinced by the salesperson for the winter jacket for it's warm capacity. 

But later we got to know it's just a wind cheater and does not insulate the body heat. My dad ride to office on bike daily wearing it, and we're very disappointed by the product as we accepted a lot as we paid a huge amount of 7000 rupees by pushing our pocket limit for a quality warm jacket.

I expect you to look into this matter and take product disciplinary and complaint action.

I ll be thankful to you.

Product description-

                           Cost- ₹ 7198

Dear Arrow Team, I am Jayesh Rathi and had visited Arrow at VR Mall, Nagpur. I had purchased Shirts from Arrow and they had taken Rs. 350 fitting charges for 4 shirts. They told us that company policy has been changed and company asked us to collect fitting charges from the customers. So, I request to look after this situation as fitting should be done by Arrow only.

Dear Arrow,
I had purchased a shirt from your store 2 years ago but due to the pandemic I was not able to use it. This year when I used it I saw that on the first wash the shirt started to bleed its colour. When I tried to complaint about this they said that it has been two years and nothing can be done about it. I do agree that two years have passed but another fact is that I was sold a defective product as a shirt does not start bleeding suddenly after two years. I request you to please look into the matter and help me to stay your customer.

Thank You,

Regards,
Shivang Agarwal

Greetings!!

Dear sir
I’m the regular customer of arrow brand & Kambal ghar and it is also good for me ,all products of this brand are reasonable and good quality but this time I bought a arrow jacket around 10-15 days ago from your distributor- Kambal Ghar, Kachahari,Varanasi and the jacket is defective. Pocket of jacket stitching issues and other stitching also found. I have visited the Kambal ghar and explained all things with the sales person but all are denied to rectify my problem. Being a customer i want replacement of the jacket.
So please look into it and do the needful.

So please find the picture and invoice.
Note: Jacket kept@Kambhal ghar, Kachahari branch,Varanasi

Regards:
K K CHOUBEY

I bought blazer from arrow for approx 10000 INR now i have size issue as i havent use much can any alterations will be done so that i can use more . This is my favourite blazer . Please reply as soon as

I bought Arrow leather jacket last year around 9-10 months back and hardly used 5-6 times but now its started scrapping off from most of the part..

After paying huge amount if one can't use for 2 yrs also then we loose our trust on your brand.its really disgusting that such a good brand has made really pathetic product.

Dear sir I’m the regular customer of arrow brand and it is also good for me ,all products of this brand are reasonable and good quality but this time I bought a arrow jacket around 10 month ago,and the jacket is defeated from both side pocket and the style number of the products is ASWJK4717 (101218)
Kindly advice can i exchange in any of your showroom in Gurgaon Haryana

The contact no your web site to approach you are invalid. Plz correct them immediately.
I have purchased one jacket of worth Rs 4000/- @ 50% discount last year. Just after usage of 10 to 15 times it looks very poor in quality viz its fine leather started worn out and cotrise clothe also having stains. Usually i am fan of Arrow brand but this time very disappointed and don't expect such quality from well known branded company. Though i approached to nearby Arrow Center ( Mahgun Mall Vaishali Ghaziabad) and found no satisfactory response.
I need replacement of it.

I have purchased the ARROW SPORT SLIM FIT WHITE SHIRT on 19 april 2019 from a multi brand outlet of top brands from Aakash Tower (Bahadurgarh). Just after 4 to 5 times usage the coller is showing wowellings. Doesn't expect such quality from a well known branded company.

Dear Sir,

I extensively use Arrow Brand and I had applied for a gift card with my Bank.

The same I had misplaced during travel ( 1 card of Rs.2500) and just could trace it back. The expiry as mentioned in the gift voucher is 19th July’19.

Can I seek your help to extend the validity to enable me to use the card

Thanks in Advance
~ Manohar

On march one of my friend gifted me a white shirt of Arrow and that shirt is having quality problem , as treads of the shirt are coming out from every where . So its useless for me. Kind help on exhanging of it.

Dear sir
I extensively use Arrow Brand and I am a fan for the
Brand. I had applied for a gift card with my Bank.
The same I had misplaced during travel ( 2 cards of each Rs.500) and just could trace it back. The expiry as mentioned in the gift voucher is 20th April’19.

Can I seek your help to extend the validity till
24th April’19 to enable me to use the card

Thanks in Advance

Regards

Madhesh V

Dear Sir
i am sorry to inform you i have purchase half Sleeve Sawetr Very poor quality i have need to replace my half Sleeve Sawetr due to poor quality .

i have purchased coat on november month in 50 percent offer time..they said one year validity....in the month of june the point i received is just 30...i have complaint to the shop where i bought the coat...they said many members are there in same issue...they said that they complaint to their officials and your problem is solved soon..but till now there is no solution for these issue..i have travelled so many times to arrow shop near to my locality...they said the same reason the point is not added what can i do sir.In future how can i trust arrow products sir.they will give trust and break.

I purchased two formal pents from arrow showroom located in mittal mega mall panipat. On the very first day holes become in both sides in the back. second day when i wear another pent same problem happen.

What is the solution
Sandeep Kumar
740xx00031

Dear sir,

Formal paint has been purchased by me on 01/07/2018 from your gandhidham, kutchh , gujrat show room. Sir some defective found in my paint and i arrived at your show rooms again. Here show rooms are denying to accept my paint and misbehaving too.

Regards
Ravi Prakash
Mob 89804****5

Dear Arrow
when I purchased Arrow cloths, around 11100... I got 100% redeemable points value at GAYA Arrow showroom they told me whenever you redeem value limit rs. 3000 at any time..i visited 6-7 time at GAYA showroom. They always told me came at afternoon..then came at evening.. But they don't want to redeem the point value. it is a very bad experience. No doubt the quality of other products are good but the quality of Arrow services at GAYA showroom is not upto level of price.
Please do needful.
Try to improve the level of service at Gaya showroom
Ravi Kumar Gupta
Thank you

Hi,

I purchased a black color trouser of 2300 . After first wash, I am getting so many lints on cloths.

Thanks.
Adarsh

Hi
I bought Arrow shoes from expres Avenue shopping mall in Chennai 6 month ago but just only in 6 months sole of left leg shoe loosed grip. I bought it paying by handsome amount but quality of shoe is very poor.
Let me know if any exchange or repairis possible.

Pathetic experience in visiting your store at CP EBLOCK RAJIV CHOWK OUTER CIRCLE
I AM PRIME CUSTOMER WITH ARROW
BUT TRUST ME THIS WOULD BE MY LAST SHOPPING WITH U PEOPLE

Hi my name is Gourav Gupta
I purchased your article from arrow v3s mall laxmi nagar East Delhi on 11th February 2018 at 8 pm a black chinos trouser worth 2500 rupees. I asked them to get it fit from length and they cut it above my ankle length and now it's of no use for I have told them if the article won't get fit properly then I'd return them the same. I have to wear it in a formal meeting with my client and it's very disappointing that I have purchased it from arrow and you have spoiled it like anything. Please let me know if I should go to consumer court or you'll give me a favourable response.
You can check my purchase with my phone number ******8905. Your earliest response is awaiting.