IVRS Menu: 1800 1200 1200 / 1800 266 6677

• Press 0: To block your debit card account and UPI Id, report any unauthorized or suspecious transaction or to unblock your debit card
  • Press 1: To block UPI Id
  • Press 2: To block your debit card or account
  • Press 3: To complaint about unauthorized or suspecious transaction or to block mobile banking or internet banking
  • Press 4: To unblock your debit card or to request a new debit card
  • Press 8: To go back to main menu
• Press 1: For banking services
  • Press 1: For pin generation
  • Press 2: To know your account balance
  • Press 3: To know about your last 5 transaction
  • Press 4: For cheque book related services
  • Press 5: For debit card pin and debit card PCI
  • Press 6: To request for account statement
  • Press 7: For reward points
  • Press 8: To go back to main menu
  • Press 9: To speak to our customer care representative
• Press 2: For loan services
  • Press 1: To know your active loan account
  • Press 2: To know next EMI date
  • Press 3: To know the EMI amount
  • Press 8: To go back to main menu
  • Press 9: To speak to our customer care representative
• Press 3: For credit card related services
  • Press 1: If you have credit card
  • Press 2: To know your application status
• Press 4: For Insurance and Mutual Fund
  • Press 1: For Insurance related
  • Press 2: For Mutual Fund
  • Press 8: To go back to main menu
• Press 6: For new product and services
  • Press 1: For credit card
  • Press 2: For current, saving account, fixed deposit
  • Press 3: For loan
  • Press 4: For business banking
  • Press 5: For NRI product
  • Press 6: For Insurance and Insurance product
  • Press 8: To go back to main menu

Level 1:

• If you have any query/complaint, then firstly contact at this Tollfree No.: 180012001200, 18002666677 or Email at customercare [at] aubank [dot] in .
• You can also visit the Registered Office
  Address: AU Small Finance Bank Limited,
  19A Dhuleshwar Garden, Ajmer Road,
  Jaipur -302001, Rajasthan, India
• Your query will be resolved within 30 working days.

Level 2:

• If your query is still not resolved, then you can contact to the Head Branch Banking
  

  Sr. No.	Departments	Emails
  1	Head of Urban And Swadesh Banking, Govt Business And Wholesale Deposit	chief [dot] branchbanking [at] aubank [dot] in
  2	National Business Head Wheels	chief [dot] wheels [at] aubank [dot] in
  3	Head of Retail Assets	chief [dot] sbl [at] aubank [dot] in
  4	Head of Commercial Banking (Business Banking, REG And NBFC Funding)	chief [dot] smallmidcorporates [at] aubank [dot] in
  5	Head of Digital Bank AU0101	head [dot] creditcard [at] aubank [dot] in
  6	National Business Manager Home Loan	head [dot] homeloan [at] aubank [dot] in
  7	Managing Director And CEO	md [at] aubank [dot] in

• You can also contact to Law Enforcement And Intelligence Agencies
• Your query will be resolved within 3 working days.

Level 3:

• If your query is not resolved then you can contact to Regional Nodal Officer, Principal Nodal Officer:
  

  Sr No.	Region	Contact No.	Emails	Address AU Small Finance Bank Limited
  Regional Nodal Officer
  1	Rajasthan	9773338508	rno [dot] jaipur [at] aubank [dot] in	Plot No. C-6, Harikishan Somani Marg, Ajmer Road, Jaipur, Rajasthan, PIN - 302001
  2	Madhya Pradesh	8108119708	rno [dot] bhopal [at] aubank [dot] in	6th Floor, Dhan Trident Block No. B-3, PU-4, Building, Near Vijay Nagar, AB Road, Indore - 452010
  3	Chhattisgarh	8108119708	rno [dot] raipur [at] aubank [dot] in	Plot No. 22, Sheet No. 9, Near Daga Petrol Pump, Fafadik Chowk, Raipur, Chattisgarh, PIN - 492001
  4	Maharashtra and Goa	8422879342	rno [dot] mumbai [at] aubank [dot] in	Corporate House, G Block, 2nd Floor, Kanakia Zillion, Junction of LBS And CST Marg, BKC Annex, Kurla (West), Mumbai, PIN - 400070
  5	Delhi, Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh	8130096629	rno [dot] delhi [at] aubank [dot] in	F-4, Ground Floor, East of Kailash, New Delhi, PIN - 110024
  6	Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana.	9773380617	rno [dot] chandigarh [at] aubank [dot] in	SCO 45 - 46, Sector 8 C, Chandigarh, PIN - 160018
  7	Gujarat	8980027630	rno [dot] ahmedabad [at] aubank [dot] in	Ground floor, Sheetal Varsha Complex, Shivranjani, Cross Road, Satellite, Ahmedabad, PIN - 380015
  8	Karnataka	8306994023	rno [dot] bangalore [at] aubank [dot] in	AU Small Finance Bank Ltd Ground And First Floor, Smart Avenue No. 28 Residency Road, Bangalaore-560025
  9	Union Territories of Jammu And Kashmir and Ladakh	9773380617	rno [dot] jammu [at] aubank [dot] in	Sh. Hardev Singh, Khasra No. 8, Shivaji Chowk, Sector 14, Ground Floor, Near Zorawar Singh Chowk, Nanak Nagar, Bahu Plaza, Jammu - 180004
  10	Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli, Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha) and Dehradun	8130222154	rno [dot] kanpur [at] aubank [dot] in	SCO No. 240, Sector 12, Part 1, Urban Estate, Karnal, Haryana 132001
  11	West Bengal	8905111320	rno [dot] Kolkata [at] aubank [dot] in	56A, Hemanta Basu Sarani, Stephen House, BBD Bag, KOLKATA-700001
  12	Telangana And Andhra Pradesh	9257021014	rno [dot] hyderabad [at] aubank [dot] in	3-5-908/1,2,3, Ground Floor, Himayat Nager, Hyderabad - 500029
  13	Odisha	8905111320	rno [dot] bhubaneshwar [at] aubank [dot] in	Plot No - 123, 124, Cuttack Puri Road, Laxmisagar - 1, Unit No-30, Khurda, Bhubaneswar - 751006
  14	Tamil Nadu And Kerala	9773351909	rno [dot] chennai [at] aubank [dot] in	NO. 137, Anna Salai, Mount Road, Chennai - 600002
  15	Bihar	8905111320	rno [dot] patna [at] aubank [dot] in	Ground Floor, Chandi House, Exhibition Road, Patna- 800001, Bihar, India
  16	Jharkhand	8905111320	rno [dot] ranchi [at] aubank [dot] in	101-102 Ist floor H-Square, opp. Westside, Lalpur, Ranchi-834001,Jharkhand, India
  17	Haryana	8130222154	rno [dot] haryana [at] aubank [dot] in	SCO No. 240, Sector 12, Part 1, Urban Estate, Karnal, Haryana 132001
  18	Assam	8905111320	rno [dot] guwahati [at] aubank [dot] in	Ground Floor, NBS Tower, G S RD, Near Datamation, Bora Service, Guwahati, Assam 781007, India

• You can also contact to the Principal Nodal Officer:
  Designation: Principal Nodal Officer
  Contact No.: 0141-6660645
  Email: pno [at] aubank [dot] in
  Address: AU Small Finance Bank Limited,
  Bank House, 6th Floor, Mile 0, Ajmer Road,
  Jaipur, Rajasthan, PIN - 302001

Level 4:

• If you are not satisfied by the above levels, then you contact to the Banking Ombudsman
  Toll Free: 14448
  Addres: Centralised Receipt and Processing Centre,
  Reserve Bank of India, 4th Floor, Sector 17,
  Chandigarh -160017
• You can also lodge your complaint online through Complaint Management System (CMS)