Home › Airlines › China Eastern Airlines Customer Care No.

China Eastern Airlines Customer Care No.

Updated on Tuesday, 30 January 2024 - 2:47pm
Organization: 
All India Number(s): 
  • 011-4351 3166 (Reception Office Delhi)
  • 033-4044 8887 (Reception Office Kolkata)
  • 033-4044 8888 (Kolkata Office Another No.)
International Numbers: 
95530 (Customer Service Hotline)
400-60-95530 (Baggage service hotline)
Website: 
Official Website

Email

  • customercare [at] ceair [dot] com (For Queries)

Important Links

India Representative Offices

Sr No. Location Contact No. Address
1 New Delhi 0091-12-44823633 Block 3B,2Nd Floor,Dlf Corporate Park,
Dlf City Phase-Iii,Gurugram-122002.Haryana, India
2 Kolkata 0091-33-40448887, 0091-33-40448888 228A,Ground Floor, Landmark Buliding,
Ajcbose Road,Kolkata-700020, West Bengal, India.
3 New Delh (Airpot) 0091-11-61238351, 0091-11-61238352 Indira Gandhi International Airport Terminal II
New Delhi110001,India
4 New Delh (Sales Department) 0091-11-43513166 Ground Floorï,Œthapar Houseï,Œjanpath Lane 124 Janpathï,Œ
New Delhi110001, India

Regional Ticket Office

Sr No. City Contact No. Address
1 Dalian 0411-82828266 2Nd Floor, Changjiang Tower, No. 136 Huanghe Road,
Xigang District, Dalian City, Liaoning Province
2 Harbin 0451-88892666 Room 702, Building B, Shanghai Ginza, No. 7 Shanghai Street,
Daoli District, Harbin City, Heilongjiang Province
3 Changchun 0431-81132500 China Eastern Airlines Changchun Sales Department, Room 806,
Honghui International Plaza, No. 3299 Renmin Street, Changchun City,
Jilin Province
4 Shenyang 024-22815320 Room 902, 9Th Floor, Shenyang Ruiding Huahang Building,
No. 77 Wenhua Road, Heping District, Shenyang City,
Liaoning Province
5 Jinan 0531-87964445 Ticket Office On The First Floor Of Ward Hotel (Formerly China Eastern Hotel),
No. 23806, Jingshi Road, Huaiyin District, Jinan City, Shandong Province
6 Yantai 0535-6628777
0535-6628330		 China Eastern Airlines Ticket Office, Room 801, First International,
No. 96 Huanshan Road, Zhifu District, Yantai City, Shandong Province
7 Tianjin 022-58666066 No. 17, No. 1 Road, West District, Binhai International Airport,
Dongli District, Tianjin
8 Shijiazhuang 0311-88640951 China Eastern Airlines Shijiazhuang Ticket Office,
No. 369 Youyi North Street, Shijiazhuang City,
Hebei Province
9 Beijing 010-81670990 1St Floor, Building A6, Core Area (Phase 2),
China Eastern Airlines Base, Lixian Town,
Daxing District, Beijing
10 Hohhot 0471-8936888 No. 0820, Building C, Taiwei Fangheng Plaza,
Xinhua Street, Xincheng District, Hohhot City,
Inner Mongolia Autonomous Region
11 Ordos 0477-8960328,
0477-8960348		 Room 308, Comprehensive Office Building,
Yijinhuoluo International Airport, Ordos City,
Inner Mongolia Autonomous Region
12 Taiyuan 0351-4855408 No. 199, Taiyu Road, Taiyuan City, Shanxi Province
13 Hefei 0551-63776666 Customer Service Center, First Floor, China Eastern Building,
No. 2788, Chuangxin Avenue, High-Tech Zone, Hefei City,
Anhui Province
14 Wenzhou 0577-88669550,
0577-88667550		 Room 504, Tongren Hengjiu Building, No. 525 Shifu Road,
Lucheng District, Wenzhou City, Zhejiang Province
15 Ningbo 0574-27660000 Customer Service Center, 24Th Floor, China Eastern Building,
No. 796 Zhongshan East Road, Ningbo City,
Zhejiang Province
16 Nanjing 025-84567110 No. 334, Hongwu Road, Nanjing City, Jiangsu Province
17 Shantou 0754-87225535,
0754-87225532		 First Floor, Shantou City Terminal, No. 57 Taishan Road,
Longhu District, Shantou City, Guangdong Province
18 Haikou   8Th Floor, Fortune Plaza, No. 103 Binhai Avenue,
Longhua District, Haikou City, Hainan Province
(Temporarily Closed To The Public)
19 Guangzhou   China Eastern Airlines Ticket Office, 1St Floor,
International Bank Center, No. 191 Dongfeng West Road,
Yuexiu District, Guangzhou City, Guangdong Province
(Temporarily Closed To The Public)
20 Zhuhai   Room 1603, Kaisa Center, No. 5019 Nanwan South Road,
Xiangzhou District, Zhuhai City, Guangdong Province
(Temporarily Closed To The Public)
21 Guilin 0773-2827046 Room 16-1, 4Th Floor, Vienna Hotel, No. 3 Zhongshan Middle Road,
Xiangshan District, Guilin City, Guangxi Zhuang Autonomous Region
22 Urumqi 0991-5567801,
0991-5858990		 Tower A, 19Th Floor, China Merchants Bank Building,
No. 2 Huanghe Road, Urumqi City,
Xinjiang Uygur Autonomous Region
23 Xining 0971-6100888 3Rd Floor, Civil Aviation Building, No. 32, Bayi West Road,
Chengdong District, Xining City, Qinghai Province
24 Yinchuan 0951-5050505 5Th Floor, Ningxia Civil Aviation Administration Of China, No. 167,
Zhenshui Lane, Jinfeng District, Yinchuan City,
Ningxia Hui Autonomous Region
25 Xi'an 029-89676376 1St Floor, Tower B, China Eastern Building, No. 1 Jinye 1St Road,
Xi'an City, Shaanxi Province
26 Yulin 0912-3457679 Room 107, The Former Administrative Office Building Of Yuyang Airport,
Xiaojihan Township, Yuyang District, Yulin City, Shaanxi Province
27 Xishuangbanna 0691-2126999
0691-2127775		 8Th Floor, Building A, Xinsheng Times, No. 8 Mengyang Road,
Jinghong City, Xishuangbanna Dai Autonomous Prefecture,
Yunnan Province
28 Lijiang 0888-5199999 China Eastern Airlines Office Building, Sanyi International Airport,
Qihe Town, Gucheng District, Lijiang City, Yunnan Province
29 Nanning 0771-2823857 27Th Floor, Bank Of China Building, No. 39-1 Gucheng Road,
Qingxiu District, Nanning City, Guangxi Zhuang Autonomous Region
30 Zhangjiajie 0744-8250732 Room 208, Donghang Tourist Hotel, Nanzhuangping,
Yongding District, Zhangjiajie City, Hunan Province
31 Zhengzhou 0371-63943373 F, 22Nd Floor, West Tower, Century City Building,
No. 21 Fenchan Road, Zhengzhou City, Henan Province
32 Fuzhou 0591-87543997 D2, 28Th Floor, East Building, Huafu Building,
No. 121 Gutian Road, Gulou District, Fuzhou City,
Fujian Province
33 Lhasa 0891-6611919 4Th Floor, China Gold Lhasa Complex Building,
Chagu Avenue, Liuwu New District, Lhasa City,
Tibet Autonomous Region
34 Guiyang 0851-86822288
0851-86822565		 Room 5, 13Th Floor, China Construction Building,
No. 1 Luchongguan Road, Yunyan District, Guiyang City,
Guizhou Province
35 Changsha 0731-84463638 Room 1506, Hunan Investment Building, No. 447 Wuyi Avenue,
Furong District, Changsha City, Hunan Province
36 Hongkong 0852-36658388 D, 19Th Floor, Unity Centre, Admiralty, Hong Kong
37 Taipei China Eastern Airlines
Taiwan Call Center Customer
Service Hotline 412-8118,
Add 03 To Your Mobile Phone		 Room A, 6Th Floor, No. 2, Section 3,
Minsheng East Road, Zhongshan District,
Taipei City

Overseas Sales Offices

Sr No. Country(Country)
City(City)		 Contact No. Address
1 France
Paris		 0033-1-44860300 20 Avenue De L'opera 75001, Paris
2
London,United Kingdom		 0044-0-333-9000-777 37-39 George Street,London,W1U 3Qd
3
Rome, Italy		 0039-06-420470888 Via Barberini, 86 00187 Roma, Italy
4
Madrid, Spain		 0034-91-5599889 C/Gran VA­A,57. 11-H. 28013,Madrid,Espana.
5
Frankfurt, Germany		 0049-69-1338930 Rossmarkt 5, 60311 Frankfurt
6
Moscow, Russia		 007-499-678-6789 16Bolshoy Tolmachevskiy Pereulok,119017
7 Netherlands(Netherland)
Amsterdam(Amsterdam)		 0031-20-3164888 7Th Floor Tower C, World Trade Centre,
Schiphol Boulevard 343 1118Bj Schiphol,
The Netherlands
8
Sydney, Australia		 0061-2-93738600 Level 29, Suite 2, 201 Elizabeth Street, Sydney Nsw 2000
9
Melbourne, Australia		 0061-3-86351000 Level 8, 303 Collins Street, Melbourne, Vic 3000, Australia
10
Auckland, New Zealand		 0064-9-303-1066 Level12, Aig Building, 41 Shorthand Street, Auckland,
New Zealand
11 Korea(Korea)
Seoul(Seoul)		 0082-1661-2600 B-8Th Floor,Pine Avenue,100 Eulji-Ro, Jung-Gu, Seoul, Korea
12
Bangkok, Thailand		 0066-0-22357288 439/6 Narathiwatrach Anakharin Road, Silom, Bangrak,
Bangkok 10500, Thailand
13 Singapore 0065-6222-3456 6 Shenton Way, #20-10, Oue Downtown2,
Singapore 068809
14
Colombo, Sri Lanka		 0094-11-4218888 Block B, 20Th Floor, Parkland Bldg. No. 33, Park Street,
Colombo 02, Sri Lanka
15
Dhaka, Bangladesh		 0088-02-58817277-81 Bilquis Tower, 7Th Floor, Plot-6(New) 2Th Circle, Gulshan-2,
Dhaka-1212, Bangladesh.
16 United Arab Emirate
Dubai		 Ticket Office Phone Number
00971-42686869
00971-42545448
Emergency Contact Number
00971-43217890
00971-502078572		 4Ea-632,Dafza,Dubai,Uae
17
Kathmandu, Nepal		 00977-1-4511666
00977-1-4533500		 Ground Floor Metro Park,Lazimpat(Uttardhoka),
Kathmandu,Nepal
18
Kuala Lumpur, Malaysia		 00603-21611666 8Th Floor,Plaza Osk,Jalan Ampang,Kuala Lumpur
19 Manila (Philippines
)		 0063-2-8-551-5212 Level 22, Tower 1, The Enterprise Center,
Ayala Avenue Corner Paseo De Roxas, Makati City
20
New Delhi,India		 0091-12-44823633 China Eastern Airlines Co.Ltd,Block 3B,2Nd Floor,
Dlf Corporate Park, Dlf City Phase-Iii,Gurugram-122002.
Haryana, India
21
Kolkata,India		 0091-33-40448887
0091-33-40448888		 China Eastern Airlines Co., Ltd, 228A,Ground Floor,
Landmark Buliding, Ajcbose Road,
Kolkata-700020,
West Bengal, India.
22
Phnom Penh,Cambodia		 855-23963086 Vattanac Capital,Level 6, Monivong Blvd (93),
Sangkat Wat Phnom, Khan Daun Penh, Phnom Penh City
23
Vientiane,Laos		 85621-212300 Room 9001, Floor 9, Vientiane Center Office Building,
Khuvieng Road, North Nongchan Village, Sisattanak District,
Vientiane Capital, Lao Pdr.
24 Myanmar (Myanmar)
Yangon (Rangoon)		 0976-1797784
0969-7295094		 Unit 15, 12Th Floor, Office Tower 2, Myanmar Center,
192 Kabar Aye Pagoda Road, Bahan Township, Yangon,
Myanmar.(Temporarily Closed)
25 Vietnam (Vietnam)
Ho Chi Minh (Ho Chi Minh)		 0084-02862820666
0084-02862820777		 Room 12A03, 12A Floor, Opal Office,
92 Nguyen Huu Canh Street,
Ward 22, Binh Thanh District, Ho Chi Minh City.
26
Los Angeles,Usa		 001-626-5831500 55 South Lake Ave, Suite 120, Pasadena, Ca 91101
27
New York (Usa )		 001-212-685-8685 1270 Avenue Of Americas, Suite 418 New York, Ny10020
28
San Francisco,Usa		 001-650-918-3068 111 Anza Blvd, Suite 408, Burlingame, Ca94010
29
Chicago,Usa		 001-312-796-0707 400 N Michigan Ave. Ste. 500
30
Vancouver,Canada		 001-604-689-8777 1307-1030 West Georgia Street, Vancouver,
Bc V6E 2Y3 Bc V6E2Y3 Canada
31
Toronto,Canada		 416-926-8998 420-121 Bloor St E, Toronto, On M4W 3M5,
Toronto, Canada
32 Japan
Tokyo		 0081-3-35061166 Sanno Park Tower 6F, 2-11-1 Nagata-Cho,
Chiyoda-Ku
33
Fukuoka,Japan		 0081-92-2622000 Ocean Hakata Bldg. 1F, 5-32 Reisen-Machi, Hakata-Ku,
Fukuoka-City, Fukuoka, Japan
34
Hiroshima,Japan		 0081-82-2456623 Ig Ishidagakuen Bldg.8F, 2-25, Tatemachi, Naka-Ku,
Hiroshima-Shi, Hiroshima, Japan 730-0032
35
Niigata,Japan		 0081-25-2485701 2F Cozmix Bldg., 2-1-1, Bandai, Chuo-Ku, Niigata Pref,
950-0088 Japan
36
Okayama,Japan		 0081-86-2335288 Okayama Momotaro Odori Bldg. 2F, 1-1-15, Nodaya-Cho,
Kita-Ku, Okayama, Japan 700-0815
37
Osaka,Japan		 0081-6-64485161 Higobashi Lucent Bldg. 1F, 1-6-2, Kyomachibori, Nishi-Ku,
Osaka-Shi, Osaka, Japan 550-0003
38
Naha,Japan		 0081-98-8606881 1Fdaidoseimei Bldg,3-1-15 Maejima,
Naha Okinawa 900-0016Japan
39
Nagasaki,Japan		 0081-95-828-1510 Tbm Nagasaki Bldg. 4F, 7-1 Manzai-Machi, Nagasaki City,
Nagasaki 850-0033, Japan
40
Nagoya,Japan		 0081-52-2016668 1Fnagoya Fushimi Square Bldg,
1-13-26 Nishiki Naka-Ku Nagoya,
Japan 460-0003
41
Sapporo, Japan		 0081-11-2421258 Kitaichijo Ekimae Bldg 6F,Kita 1 Jo Nishi 3-3-27,
Sapporo-Shi,Hokkaido,Japan 060-0001
42
Shizuoka,Japan		 0081-54-652-1212 Excel Ward Shizuoka Bldg. 11F, 11-30, Miyukicho,
Aoi-Ku,Shizuoka-Shi,Shizuoka,Japan 420-0857
43
Kagoshima,Japan		 0081-99-2198888 3F Daiichiseimei-Buld,1-1 Nishisengoku-Cho,Kagoshima-City,
Kagoshima,Japan
44
Kanazawa,Japan		 0081-76-2326888 2F, Rifare 1-5-2 Honmachi Kanazawa-Shi Ishikawa
Japan 920-0853
45
Toyama,Japan		 0081-76-2326888
(Ticketing Kanazawa)
0081-76-4285060
(Airport)		 30 Akigashima Toyama-Shi Toyama Japan 939-8252
46
Matsuyama,Japan		 0081-89-9157555 1Ffujikasai Matsuyama Bldg., 4-8-11, Sanban-Cho,
Matsuyama-City Ehime, Japan

Branch Offices In China

Sr No. Service Location Contact No. Address
1 Shanghai Hongqiao International Airport T1 021-95530 International 255 Counter
2 Shanghai Hongqiao International Airport T2 021-95530 321 Counter
3 Shanghai Pudong International Airport 021-95530 Gate 2 And B Island Intermediate Counter
4 Shanghai Weihai Road Sales Department 021-95530 1St Floor, China Merchants Plaza, 258 Weihai Road
5 Shanghai Jiangning Road Sales Department 021-95530 1St Floor, Cadillac, 212 Jiangning Road
6 Shanghai Pudong Sales Department 021-95530 Room 201, Citigroup Building, 33 Shiqiao Road, Lujiazui
7 Hefei Xinqiao International Airport 0551-63776578 Waiting Counter
8 Hefei Sales Department 0551-63776999 No. 246 Jinzhai Road, Hefei City
9 Hangzhou Sales Department 0571-87016688 No. 16, Huancheng West Road, Xiacheng District, Hangzhou
10 Hangzhou Xiaoshan Airport 0571-86660291 Xiaoshan Airport East Air Ticketing Station
11 Nanjing Lukou Airport 025-52481038 Nanjing Lukou International Airport T2 Terminal Building
12 Nanjing Sales Department 4001968968 1St Floor, No. 334, Hongwu Road, Nanjing
13 Ningbo Lishe Airport 0574-89006053 A Island East Air Ticketing Station
14 Ningbo Sales Department 0574-27660000 24St Floor, Eastern Airlines Building, 796 Zhongshan East Road,
Ningbo, Zhejiang, China
15 Wenzhou Sales Department 0577-88669550 Case 101, Building B1, Tangjiaqiao Nature Phase, Lucheng District,
Wenzhou City, Zhejiang Province
16 Zhangjiajie Sales Department 0744-8250732 Room 208, Donghangping Tourist Hotel, Nanzhuangping,
Zhangjiajie City
17 Xuzhou Sales Department 0516-85806501 The First Floor, Block B, Land And Resources Building,
No. 80 Jianguo West Road, Xuzhou City
18 Beijing Capital International Airport 021-95530 The Second Floor Of The Second Floor Of The Second
Floor Of The H Island, The Head Of The Wanlihang
Member Center
19 Beijing Guomen Sales Department 021-95530 1St Floor, Block B, Guomen Building, No. 12 Jing'an East Street,
Chaoyang District, Beijing
20 Beijing Xidan Sales Department 021-95530 1St Floor, Civil Aviation Building, 15 West Chang An Street,
Beijing
21 Qingdao Liuting Airport 0532-83789210 Airport Exit 2 Gate
22 Qingdao Sales Department 0532-83789203 Room 801, Oriental Air Tower, 16 Yan'er Island Road,
Shinan District, Qingdao
23 Jinan Yaoqiang Airport 0531-82082222 No.16 Ticket Counter On The Second Floor Of Jinan
Yaoqiang Airport Terminal
24 Jinan Sales Department 0531-87964445 No. 23806, Jingshi Road, Jinan City
25 Yantai Laishan Airport 0535-6299195 European Departure Hall East Flight Counter
26 Yantai Sales Department 0535-6628777 Room 801, 8Th Floor, First International, 96 Huanshan Road,
Zhifu District, Yantai City, Shandong Province
27 Shijiazhuang Zhengding Airport 0311-68137800 China Eastern Filling Counter
28 Shijiazhuang Sales Department 0311-88640951 369 Friendship North Street, Shijiazhuang City
29 Taiyuan Wusu Airport 0351-7012363 China Eastern Filling Counter
30 Taiyuan Sales Department 0351-4042903 No.158 Yingze Street, Taiyuan City, Shanxi Province
31 Lanzhou Zhongchuan Airport 0931-8169349 China Eastern Filling Counter
32 Lanzhou Sales Department 0931-8853336 No.586, Donggang West Road, Chengguan District, Lanzhou City
33 Xi'an Xianyang Airport   T3A Terminal East Airline Waiting Counter
34 Xi'an Sales Department   East Air Ticketing Center, 207 South Labor Road, West Siumen
35 Wuhan Tianhe Airport 027-65687333 Taihe Airport Domestic Container No. 17-19
36 Wuhan Sales Department 027-68857295/97 1St Floor, Platinum Field, 183 Development Avenue,
Jianghan District, Wuhan
37 Wuhan Jinjiang Ticket Office 027-85806812 1St Floor, Jin Jiang International Hotel,
No. 707 Jianshe Avenue, Wuhan
38 Tianjin Sales Department 022-27823909 Room 1005, 10Th Floor, Longtong Building,
No. 4 Guizhou Road, Heping District, Tianjin
39 Hohhot Sales Department 0471-8936888, 0471-8937888 0820, Block C, Taiwei Fangheng Plaza,
85 Xinhua East Street, Xincheng District
40 Shenyang Sales Department 024-22815320 1St Floor, Tower A, Presidential Building,
69 Heping North Street, Heping District, Shenyang
41 Changchun Sales Department 0431-88400808 Room 1803, Guangda Building, 2677 Jiefang Road,
Chaoyang District, Changchun City
42 Dalian Sales Department 0411-82828266 Room 2109, Hongyuan Building, No. 23 Renmin Road,
Zhongshan District, Dalian City
43 Harbin Sales Department 0451-88892666 Room 702, 7Th Floor, Building B, Sea Ginza,
7 Shanghai Street, Daoli District, Harbin
44 Urumqi Airport 0991-3807399 The Second Floor Opposite The Security Checkpoint
45 Urumqi Sales Department 0991-5567801 A, 19Th Floor, China Merchants Bank,
2 Huanghe Road, Urumqi
46 Yinchuan Sales Department 0951-5050505 5Th Floor, Hexin Business Center, No.
158 Xinchang East Road, Jinfeng District
47 Xining Sales Department 0971-8816954 32 Bayi West Road, Chengdong District, Xining City
48 Chengdu Sales Department 028-86155133, 028-86155233 5-12, Xiyu Street, Qingyang District, Chengdu,
Sichuan Province (Next To Xiyu Hotel)
49 Chengdu Shuangliu Airport 028-85205825, 028-85205826 T2 Terminal 72-75
50 Chongqing Sales Department 023-63734780 27-1, Meiyuan Building, No. 555, Hongjin Avenue,
Yubei District, Chongqing, China
51 Haikou Sales Department 0898-66714467 22 Xisha Road, Haikou City
52 Guangzhou New Baiyun International Airport 020-86123880 M15 Of The Departure Hall Of Baiyun Airport, M15
53 Guangzhou Sales Department 020-81350075 The First Floor Of The International Banking Center,
191 Dongfeng West Road
54 Shenzhen Baoan International Airport 0755-23459341 T3 Terminal F Island
55 Shenzhen Sales Department 0755-88376376, 0755-88376377 The First Floor Of Building B, Union Building,
1011 Shangbu Middle Road, Futian District, Shenzhen,
Guangdong, China
56 Xiamen Sales Department 0592-5206777 The 103 Storefront Of No.14 Xidi Nanli, Siming District,
Xiamen City (The Intersection Of Lujiang Road And Hubin
West Road And Hubin South Road)
57 Fuzhou Sales Department 0591-87544108 253 North Road,
58 Zhengzhou Sales Department 0371-63943373 F, 22Nd Floor, West Tower, Century City Tower,
21 Fengchan Road, Zhengzhou City
59 Guiyang Sales Department 0851-6822288 Building A, 6Th Floor, Minmetals Building, No. 208,
Zhonghua North Road, Yunyan District, Guiyang, Guizhou, China
60 Guilin Sales Department 0773-2899086 16-1, 4Th Floor, Vienna Hotel, No. 3 Zhongshan Middle Road,
Guilin City
61 Changsha Sales Department 0731-84463638 Room 1506, Hunan Investment Mansion, No.447,
Wuyi Avenue, Furong District, Changsha City,
Hunan Province, P.R.C.
62 Nanning Sales Department 0771-2823857 27Th Floor, Zhonghang Building, 39 Gucheng Road,
Qingxiu District, Nanning, Guangxi, China
63 Nanchang Sales Department 0791-88510824 208 West Beijing Road
64 Nanchang Changbei Airport Counter Ticket Office 0791-87653509 Nanchang Changbei Airport Eastern Airlines
Ticketing Counter/T2 Lounge 2Nd Floor,
Counter 8
65 Kunming Changshui International Airport 0871-63405110 E-F Island Head, 3Rd Floor, Departure Hall,
Changshui International Airport
66 Kunming Sales Department 0871-95530 Chongren, Wuhua District, Kunming,
Yunnan Province 21St Floor, East Building, No. 1
Oriental Baifeng Business Center (Caiyin Building)
67 Xishuangbanna Sales Department 0691-2126999 6Th Floor, Bank Of China, 23 Civil Aviation Road,
Jinghong City, Yunnan Province
68 Lijiang Sales Department 0888-5199999, 0888-5155967 No. 908, Xianggeli Avenue, Gucheng District,
Lijiang City
69 Sanya Sales Department 0898-88211522 No.703, Building B, Huayuyuan Community,
No. 66, Dayahai Road, Sanya City, Hainan Province
70 Nantong Sales Department 0513-85502880 168 East Road, Chongchuan District,
Nantong City
71 Huzhou Sales Department 0572-2186501 45 Taihu Road, Wuxing District, Huzhou City
72 Changzhou Sales Department 0519-89662869 No. 258 And No. 260, Tongjiang South Road,
Changzhou
73 Suzhou Sales Department 0512-69339331 No. 727, Nanmen Road, Canglang District, Suzhou
74 Jiangyin Sales Department 0510-86803207 286 Riverside Middle Road, Jiangyin City
75 Kunshan Sales Department 0512-36839407 Room 112, 1111 East Road, Development Zone,
Kunshan City
76 Wuxi Sales Department 0510-82302810 First Floor, China Travel Hotel, No. 88,
Station Square, Wuxi City
77 Hong Kong International Airport   J Area, Terminal 1, Chek Lap Kok International Airport,
Hong Kong
78 Hong Kong Sales Department 852-36658388 Rate D, 19Th Floor, Unity Centre, 95 Queensway,
Hong Kong
79 London Heathrow Airport 0044-20-87597603 Room 2108, T2, Heathrow Airport, Middlesex,
Tw6 1Hn, Uk
80 London Sales Office 0044-33-39000778 37-39 Geroge Street, London, W1U 3Qd, Uk
81 Paris Roissy Charles De Gaulle Airport 0033-1-48161296 Aeroport Pairs - Chales De Gaules 2E
82 Paris Sales Office 0033-1-44860300 20 Avenue De L'opera, 75001, Paris, France
83 Los Angeles International Airport 1(310)646-1849 380 World Wayï,Œbox S-28Ï,Œlos Angelesï,Œca 90045
84 Los Angeles Sales Department 001-626-5831500 55 South Lake Avenue, Suite 120, Pasadena, Ca 91101 U.S.A
85 Vancouver International Airport 001-604 2070478 Vancouver International Airport Lounge International
Departure D Area Eastern Airlines Counter
86 Vancouver Sales Department 001-604 6898998 1307-1030 West Georgia St. Vancouver /Bc,V6E
2Y3 Canada
87 Sydney Sales Department 00612-92901148 Level 41, Suite 1, One International Towers, 100 Barangaroo Ave,
Barangaroo Nsw 2000
88 Melbourne Airport, Tullamarine 0061-3-93388418 Level 2, International Terminel, Melbourne Airport,
Tullamarine, Vic3045
89 Melbourne Sales Department 0061-3-86351000 Level 8,303 Collins Street, Melbourne Vic 3000
90 Changi Airport Singapore 65-65430345 65 Airport Boulevard #B01-21 T3 Changi Airport
Singapore 819664
91 Singapore Sales Department 65-62223456 6 Shenton Way #20-10, Oue Downtown 2,
Singapore 068809/Phone 0065-6222 3456
92 (Indira Gandhi International Airport)Indira Gandhi International Airport 0091-11-61238351, 0091-11-61238352 Indira Gandhi International Airport Terminal II
New Delhi110001,India
93 New Delhi Sales Department 0091-11-43513166 Ground Floorï,Œthapar Houseï,Œjanpath Lane 124 Janpathï,Œ
New Delhi110001, India
94 (Tokyo Narita Airport) Narita Airport 0081-476-34-3945 M5009 Room, Terminal 2, Narita International Airport
95 Tokyo Sales Department 0081-335061166 Sanno Park Tower 6Fï,Œ2-11-1 Nagata-Cho,
Chiyoda-Ku
96 Tokyo Haneda Airport 0081-3-6428-0330 2-6-5, Haneda Airport, Ota City, Tokyo
97 Nagasaki Sales Department 0081-95-8281510 4/F,Sumitomo Seimei Bldg,7-1 Manzaimachi,
Nagasaki 850-0033 Japan
98 Nagasaki Airport 0081-957525875 593/593 Mishima, Omura, Nagasaki Prefecture - Machi,
Omuracity, Nagasaki, Japan
99 Okayama Airport 0081-86-294-1838 1277 Nichioji,Kitaku,Okayama-City.701-1131
100 Okayama Sales Department 0081-86-2335288 2/F Okyama Momotaro-Odori Bldg.1-1-15,Nodaya-Cho,
Okayama-Shi Okayama 700-0815,Japan
101 (Nago Central International Airport) Central Japan International Airport 0081-569388588 Mn01-3324 3F Passneger Terminal Bldg. 1-1Centrair,Tokoname,Aichi,Japan
102 Nagoya Sales Department 0081-522016668 1/F,Nagoya Fushimi Square Bldg.1-13-26
Nishiki Naka-Ku Nagoya ,Japan
103 Osaka Kansai International Airport 0081-724565001 4F, South Building, 1 Air Club, Quanzhou Airport, Tenjin-Gun,
Tenjin-Gun, Osaka Prefecture
104 Osaka Sales Department 0081-6-64485161 1/F,Higobashi Lucent Bldg,1-6-2 Kyomachibori, Nishi-Ku,
Osaka 550-0003, Japan
105 Kl International Airport 00603-87766265 Lot C13, Mezzanine Level, Main Terminal Building
Kuala Lumpur International Airport, Sepang 64000
Selangor Darul Ehsan,Malaysia
106 Jilon Glass Sales Department 00603-21611666 8Th Floor Plaza Osk, Jalan Ampang, 50450 Kuala Lumpur,
Malaysia
107 Bangkok Airport 00662-1342101 "Room 091, 2Nd Floor, G Building,
Suvarnabhumi International Airport, Bangkok,
Thailand Add Suvarnabhumi Airport Passenger
Terminal Concourse G,2Nd Floor ,Room 91,
Bangkok Thailand"
108 Bangkok Sales Department 00662-6366980 439/6 Narathiwatrachanakharin Road Silom,Bangrak
Bangkok 10500 Thailand
109 Korea Marketing Center 0082-1661-2600 China Eastern Airlinesï,Œ 8F , Pine Avenue B, 100,
Eulji-Ro,Jung- Gu, Seoul
110 Frankfurt Sales Department 0049-69-1338930 Rossmarkt 5,60311Frankfurt, Germany
111 Moscow Sales Department 007-495-935-8828 1Bld,7Korovy Val,Moscow ,119049,Russia
112 Songshan Sales Department 0081-89-915-7555 1F,Fujckasai Matsuyama Blqg ,4-8-11 Sam Ban-Chd
Matsuyama Ehimepref
113 Songshan Airport 0081-899653822 2731.Minam1 Yoshida-Machi,Matsuyama,
Ehimf Pref
114 Hiroshima Airport 0081-848-86-8273 64-31-2F、Hiraiwa,Zennyuji,Hongo-Cho,Mihara-City,
Hiroshima-Pref, Zip7290416
115 Hiroshima Sales Department 0081-82-245-6623 8F Ig Ishidagakuen 2-25Tate Machi Nakaku Hiroshima
(Zid 730-0032)
116 New York Jfk Airport 001-718-751-2323 John.F Kennedy Internation Airport,Ternimal 1,Jamaica Ny,
11430
117 New York Sales Department 001-212-685-8685 1270 Avenue Of The Americas, Suit 418 New York,
Ny10020
118 Kolkata Ticket Office 0091-33-4044888 1St Floor,Landmark Building,228A,A.J.C Bose Road,
Kolkata-70020
119 Taipei Sales Department 886-2-4055-6868 5Th Floor, No. 134, Section 3, Minsheng East Road,
Songshan District, Taipei City
120 Sapporo Airport 0081-123-45-7050 New Chitose Airport International Passenger Terminal 3F,
Bibi ,Chitose-Shi,Hokkaido
121 Sapporo Sales Department 0081-11-242-1258 Sappro Kitaijo Ekimae Dori Bldg,3-27,Nishi3Chome,
Kita1Jo,Chuo-Ku,Sapporo-Shi
122 Niigata Airport 0081-252728810 Hamamatsutyo3710 Hicashi-Ku Niigata 950-0001
123 Niigata Sales Department 0081-252485701 2F Cozmix Bldg,2-1-1 Bandai Chuo -Ku Niigata
950-0088 Japan
124 Okinawa Airport 0081-98-891-9055 Nippon Okinawa Naha City Mirror Water 280
Naha International Airport 2F
125 Okinawa Sales Department 0081-98-860-6681 1F Daidoseimei -Bldg 3-1-15 Maejima Naha -City Okinawa
126 Shizuoka Airport 0081-548-29-2688 1/4, Mt. Fujioka Airport Station, Mt. Sakaguchi,
Makinohara, Shizuoka Prefecture
127 Shizuoka Sales Department 0081-54-652-1212 11-30 Excel.Ward, Shizuoka-Ku, Shizuoka-Shi,
Shizuoka Prefecture, Shizuoka Bldg 11F
128 Kanazawa Airport 0081-761-21-6668 Yo50, The Location Of Fuyu-Cho, Komatsu,
Ishikawa Prefecture, Japan Komatsu Airport
129 Komatsu, Kanazawa Sales Department (Including Toyama) 0081-76-232-6888 920-0853/ Ishikawa / Kanazawa / Honmachi
1-Chome 5-2 Rifare2F
130 Fukuoka Airport 0081-92-447-7818 Fukuoka City Hakata Aokan Aoki 739 Fandi
International Line Passenger Terminal 2024
131 Fukuoka Sales Department 0081-92-262-2000 5-32 Ocean Hakata 1F,Reisen-Machi Hakata-Ku
Fukuoka-City Fukuoka Japan
132 Kagoshima Sales Department 0081-99-219-8888 '892-0847 3agoshimaa Nishisengoku
Daiichiseimei Bldg,1-1 Nishisengoku-Cho,
Kagoshima-City,Kagoshima
133 Kagoshima Airport 0081-995-64-1678 1F International Terminal,822 Humoto
Mizobecho Kirishima-City,Kagoshima
134 Fukushima Airport 0081-247-37-3088 2F Fukushima Airport Terminal Bldg.21
Habakita Kitasugm,Tamakawa-Mura,Ishikawa-Gun,
Fukushima 963-6304,Japan
135 Fukushima Sales Department 0081-24-927-6688 1F Sunrise Bldg.1-9-13 Ohmachi ,Koriyama-City,
Fukushima 963-8001,Japan
136 Dhaka Airport 0088-01730450044 Hazrat Shahjalal International Airport Passenger
Terminal Building-1 ,Room No.32 (3Rd Floor),
Kurmitola,Dhaka,Bangladesh
137 Dhaka Sales Department 88-02-8819481-85 Bilquls Tower,7Th Floor ,Plot-6(New)2Nd Cirele,Culshan,Dhaka-1212,Bangladdesh
138 San Francisco Sales Department 001-650-9183068 111 Anza Blvd, Suite 408, Burlingame, Ca 94010, Us
139 San Francisco Airport 001-650-8218820 San Francisco International Airport
140 Phnom Penh Sales Department 00855-23-963086 Unit 5 Level 6 No.66,Preah Monivong Blvd,
Sangkat Wat Phnom,Khan Daun Penh Phnom Penh,
Cambodia

International Call Center Numbers

Sr No. Location Contact No. Fax
1 Amsterdam 0031-20 3164888 0031-20 3164880
2 Auckland 0064-9-303-1066  
3 Bangkok 0066 2 6366980 0066 2 6366982
4   0066 2 1342101  
5 Brisbane 0061-07-3114-1211 0061-07-3220-3286
6   +61 (07) 3114 1210 +61 (07) 3114 1211
7 Colombo 0094-11-4218888 0094-11-4609616
8 Dhaka 0880-2-8819481 00880-2-8819486
9 Dubai 971-4321-7890 971-4321-9472
10 Frankfurt 0049-69-133-8930 0049-69-133-89333
11   49-69-6953787-0 49-69-695378716
12 Fukuoka 0081-92-2622000 0081-92-2828622
13   092-477-7818 092-477-0322
14 Hiroshima 0081-82-2456623 0081-82-2456625
15   0848-86-8273 0848-86-8275
16 Ho Chi Minh C 0084-862820666 0084-862918790
17 Kagoshima 0081-99-2198888 0081-99-2198887
18 Kanazawa 0081-76-2326888 0081-76-2326808
19 Kathmandu 00977-1-4411666 00977-1-4411111
20 Kolkata 0091-33-40448887/88 0091-33-22875173
21 Kuala Lumpur 0060-3-21611666 0060-3-21612666
22   0060-3-87766265 0060-3-87871658
23 Los Angeles 001-626-5831500 001-626-5831515
24   310-646-1849 310-645-1758, 310-410-0353
25 London 0044(0)2079352676 0044(0)2079352967
26   0044(0)2087597597 0044(0)2087597584
27 Matsuyama 0081-89-9157555 0081-89-9157566
28   089-965-3822 089-965-3821
29 Mandalay 0095-933427777 00951-1201172
30 Madrid 0034-91-5599889 0034-91-5410411
31 Melbourne 0061-3-8635-1000 0061-3-9614-8882
32   0061-3-9338-8418 0061-3-9338-4808
33 Moscow 007-495-9358828 007-495-9358829
34 Nagasaki 0081-95-828-1510 0081-95-828-2539
35   0957-52-5875  
36 Nagoya 0081-52-2016668 0081-52-2018686
37   0081-569-38-8588 0081-569-38-8589
38 New Delhi 0091-11-43513166 0091-11-43513155
39 New York (001) 212-685-8685 (001) 212-685-8870
40   718-751-2323 718-751-2325
41 Niigata 0081-25-2485701 0081-25-2485661
42   025-272-8810 025-272-8813
43 Okayama 0081-86-2335288 0081-86-2334655
44 Okinawa 0081-98-8606881 0081-98-8606886
45 Osaka 0081-6-64485161 0081-6-64485160
46   0724-56-5001 0724-56-5003
47 Paris 0033-(0)144860300 0033-(0)144860868
48   0033-(0)148161296 0033-(0)148161298
49 Phnom Penh 00855-023963086  
50 Philippines 006325515212 006328238892
51 Prague +420222 588 800 420 222 541 945
52 Rangoon 00951-657698  
53 Rome 0039-06-420470888 0039-06-420470818
54   650-821-8819 650-821-8821
55 Sapporo 0081-11-2421258 0081-11-2421339
56   0123-45-7050 0123-45-7040
57 Seoul 0082-1661-2600 0082-2-5188871
58   82-32-744-3780 82-32-744-3792
59 Singapore 0065- 6222 3456 0065-6323 2932
60 Shizuoka 0081-54-652-1212 0081-54-652-1213
61 Siem Reap 00855-63-966246  
62 Sydney +61 (02) 9373 8600 +61 (02) 9290 1153
63   0061-2-9313-5795 +61 (02) 9313 5630
64 Tokyo 0081-3-35061166 0081-3-35061117
65   0476-34-3945 0476-34-8404
66 Toronto 416-926-8998 416-926-1667
67   905-6760606 905-6760636
68 Toyama 0081-76-4285060 0081-76-4285061
69   604-2070478 604-2070482
70 Vientiane 0085621-212300 0085621-212300
71 Vancouver 001-604-6898998 001-604-6898119

Other Call Center Numbers

Comments

Tue, 17/03/2020 - 7:30am — Manoj kumar (not verified)

Flight cancelation

Hi
I have booked two tickets to Vancouver via shanghai on 04 apr 20 but due crona virus I am not willing to travel can I cancel my tickets and refund my hole money without deduction any charges. Guide me

With regards

Fri, 28/02/2020 - 10:54pm — Alpana Agarwala (not verified)

Change ticket

Hello,
I need to cancel the ticket for my return flight because of Corona virus. I am returning back to Los Angeles on April 15th. Please provide me the refund amount so I can purchase another flight ticket. I would really like this matter. Thanks a lot.

Thu, 30/01/2020 - 10:13pm — Kaushik Ranjan Sarma (not verified)

Flight Cancellation

Hi
I already submitted an application online to cancel my return tickets from Kolkata Airport to Wuhan Airport via Kunming on 4th February 2020. The reason for cancellation is because my connecting flight from Kunming to Wuhan(MU2481) has been cancelled from your side.
Flight details
MU556 Kolkata to Kunming (00:35 2020/02/04)
MU2481 Kunming to Wuhan (11:30 2020/02/04)

So I didn’t get any confirmation or any update about it and the date is arriving soon. Please help me out. Thanks.
Kaushik Sarma

Tue, 06/08/2019 - 10:04am — Puja (not verified)

Cargo booking

Dear China Eastern team,
I am going back to US, SFO from New Delhi in 2 days. I wanted to check the cargo booking process and charges. Any help regarding this will be appreciated.
Thanks
Puja

Tue, 28/05/2019 - 11:49pm — Rajesh (not verified)

Requires transit visa

Hi
I have flight from lax (usa)to delhi via pvg
My details r below
Lax to pvg by delta air
Layover 3.10 hours
Pvg to del by china eastern
Both pnr different
Pls advise me about check in baggage and transit visa
Shall I require both or my check in baggage till delhi
Thanks
Rajesh

Wed, 01/05/2019 - 3:09pm — TALSIBHAI patel (not verified)

Food voucher

We are traveling delhi to Hawaii via Shanghai ,ther will be layover time is more than 5 hs.so please send me the food voucher(free of cost)as early as possible.my traveling date is 12 may 2019. Flight no is MU 564
Thanks
T D patel

Sat, 16/03/2019 - 5:38pm — STATE BANK OF INDIA (not verified)

request for invoice of tickets

Please provide us the official mail id for your airlines for official communication by customers and corporates regarding invoice of tickets and official confirmation of itinerary details. Kindly send any other process of obtaining the same if available

Fri, 01/03/2019 - 8:16am — Bidisha Bhattacharya (not verified)

Modify the flying date

Hi China Eastern Airline,
I have a ticket from Kolkata to Vancouver, on the 22nd of March.
For some urgency, I need to change it to anytime before the 17th of March.
I am ready to pay the modify charges. Please help.
Your kind consideration will help me in a long run.

Tue, 19/02/2019 - 8:05am — Amandeep DHALIWAL (not verified)

To extend return date

Hi dear my name is Amandeep I trevaled on your airline on December 07 2018 and my return date is February 28 2019 and for medical reason I have to extend my stay... plz kindly requesting you if someone can help me out in this matter plz contact me as soon as possible ... when I bought ticket they were told me that I can extend once free of charge ... coz I bought it on full fare thx a lot am trevalling from Delhi to Vancouver on 28 February 2019 and like to extend any day of March 6 ,7,8,9 thx a lot if I have to pay how do need to pay ???

Tue, 12/02/2019 - 10:09am — B Rajendra (not verified)

additional travel documents

Dear Sir/Madam,
I have been booked a ticket from MAA (Chennai, India) to CGQ (Changchun, China). It is a combination of Srilankan air lines and China Eastern Airlines.
In this, from SIN (Changi airport) to CGQ (Changchun), it shows "This Flight has 1 additional stop in Pudong International either for refueling or aircraft change, where you might need additional travel documents."
Please let me know the meaning of this additional travel documents.
Thanks and looking forward to hearing from you.
With Best Regards,
Rajendra

Tue, 15/01/2019 - 8:56am — Rajbir Singh (not verified)

Extend the flight or ticket date

Hi,

Dear China eastern airline,

It’s Rajbir Singh here my booking reference numbers is Q24f2O actually, I am traveling through of your airline(MU564) on 19th January 2019 from Delhi international airport via Shanghai( airline MU779) to New Zealand Auckland international airport. Due to some issues I want change my flight date from 19th January 2019 to around ( 2,3,4,5) February 2019. I am agree to pay penalty fees for extend or change flight date. Please respond me as soon as possible

Sun, 16/12/2018 - 11:15pm — Anonymous (not verified)

baggage allowance

Dear china eastern team,
I've booked my ticket from New Delhi to toronto via Shanghai.Departure is on 22 dec flight MU564china eastern.
I am pretty much confused about the luggage allowance as I am traveling for study purpose to Toronto can you please clarify the luggage policy.Hoping for quick reply.

Regards
...

Sun, 16/12/2018 - 11:15pm — Anonymous (not verified)

baggage allowance

Dear china eastern team,
I've booked my ticket from New Delhi to toronto via Shanghai.Departure is on 22 dec flight MU564china eastern.
I am pretty much confused about the luggage allowance as I am traveling for study purpose to Toronto can you please clarify the luggage policy.Hoping for quick reply.

Regards
...

Sat, 25/08/2018 - 8:04pm — Ajeesh Chandrasekharan (not verified)

Ticket cancellation

Hi,

On 25th August, I booked a ticket from Bangalore (India) to Busan (South Korea). I used BudgetAir.com website to book the ticket. The booking number is BIN-1435975. Airline reference number is K3OY7A. Passengers name is Suresh Kumar, Kumar. The passport number is M3365478.

I made a mistake by typing in wrong first name. So, I decided to cancel the ticket and rebook another one. However, I am not sure whether the website (BudgetAir.com) has really booked the ticket as I haven't got an e-ticket. So, can you please help me to cancel the ticket or please do the needful.

Warm regards
Ajeesh Chandrasekharan

Thu, 26/07/2018 - 3:08pm — KARAN JAIN (not verified)

missed connecting flight

i was travelling by china easter from shanghai to delhi on 23rd july-18
flight got 5 hours delayed and i missed muy connecting fligjht from delhi to ahmedabad
and non of the ground staff helped me and they wer not even rteady to talk very rude .
i have to buy spot new ticket for my journey . i want full refund.
can you help me

Tue, 15/05/2018 - 2:50pm — Francois (not verified)

Lost luggage

Bernadine Steyn was on Flight MU714, 10 May from Male to Sri Lanka Colombo.
From Sri Lanka to Singapore on Fligt UL306
From Singapore to Bali on flight 3K241

Her destination was Bali Denpasar.
On her arrival at Bali, her luggage was not on the flight.

She is currently stranded in Bali with none of her luggage and personal items, only the clothes she has on. There is medication in her bag that she needs and contact lenses.

Her luggage has been traced to Kunming Changshui International Airport in China, assisted by Bali airport

There is a case nr which I will supply, if ever contacted by CEA

We are having problems communicating with China Eastern Airline to arrange for the luggage to be returned to Bali.

We have had no response nor any feedback from CEA after 5 days, which is very frustrating and bad customer service.

Could you please assist with this in any way and return her luggage to her ASAP

Mon, 23/04/2018 - 6:42am — Anonymous (not verified)

Two hours Stopover at shanghai

Hi team,

I am traveling to Vancouver from New Delhi via Shanghai by MU-564 and MU-581. Having a stopover of 130 minutes. Please suggest on below pointers:
1. Since it's eastern China flights only do I need to take care of my check in luggage is like a standard process airlines will do on my behalf in between flights.

2. Is 130 minutes sufficient time for the above mentioned transit details.

3. Do I need to take some precautions while transiting.

Regards
VC

Mon, 19/03/2018 - 7:44pm — Gurseawk singh (not verified)

Regarding meal

Hello sir,
I will trvaling on 21 april 2018 from India to Toronto . Firstly i will trevling by china estren airline mu564 please provide to me detail about the meal if it is paid then send me menu of foods available in your flight
Thanks
Please reply

Thu, 15/02/2018 - 12:52pm — HAKIMUDDIN (not verified)

very rude and cheating behaviour in kunming airport by ce staff

i was frequent traveller of china eastern airlines in china,but this time when i was in kunming airport waiting for flight mu555 to kolkata,i was asked to pay extra 220rmb per kg for your hand luggage-my tickets issued for 7kg hand luggage but china eastern staff were saying anything more than 5kg -you have to pay 220rmb per kg-we have throw very much gifts in dustbin.
this is rediculuos please do something.
i was talking about 30th january in kunming airport for flight mu555.

Tue, 13/02/2018 - 5:58am — Anonymous (not verified)

Golf set allowance

Dear China eastern team,

Could you kindly clarify the golf set carriage requirement from what I understand I can carry 2pcs of 23kgs luggage plus golf set of 15kg ? I’m scheduled to fly out from New Delhi to busan Korean,and then from busan to New York and New York to Delhi.

Kindly confirm
Thanks
Grewal G