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Cholamandalam MS General Insurance Contact No. 1800 208 9100
Updated on Tuesday, 2 May 2023 - 11:11am
Email
Organization:
Cholamandalam MS General Insurance Company Ltd. Toll free Number(s):
- 1800 208 5544 (Customer Support 24hr, For Motor Products)
- 1800 208 9100 (Customer Support 24hr, For Health and other product)
All India Number(s):
- 044-4044 5400 (Contact Support)
- 73052 34433 (WhatsApp Support)
International Numbers:
+91 44 6166 3400 (Contact No.)
Website:
Official Website IVRS Menu For 1800 208 9100
Please Select Your Preferred Language Press(1.English, 2.Hindi, 3.Tamil, 4.Telugu, 5.Malayalam, 6.Kannada )
- Press 1: For Help
- Press 1: For Senior Citizen
- Press 2: For Other
- Press 2: For Other
- Press 1: For Renewable
- Press 2: For Policy
- Press 3: For Claim
- Press 4: For Other Queries
- customercare [at] cholams [dot] murugappa [dot] com (Customer Support)
Important Links
Maximum Time for Various Services
| S. No |
Service | Maximum Turn Around Time |
|---|---|---|
| General | ||
| 1 | Processing of Proposal and Communication of decisions including requirements/issue of policy/Cancellations |
15 Days |
| 2 | Obtaining Copy of the Proposal | 30 Days |
| 3 | Post policy issue service requests concerning mistakes/Refund of proposal deposit and also Non-Claim Related service request |
10 Days |
| General Insurance | ||
| 1 | Survey report submission | 30 Days |
| 2 | Insurer seeking addendum report | 15 Days |
| 3 | Officer of settlement/Rejection of Claim after receiving first/addendum survey report |
30 Days |
| Grievances | ||
| 1 | Acknowledging a Grievance | 3 Days |
| 2 | Resolving a Grievance | 15 Days |
Grievance Redressal
Level 1
- In case you have any grievance or complaint you can contact the following contacts:
- To Register your complaint Email to customercare [at] cholams [dot] murugappa [dot] com
- In Case of Senior Citizen email at seniorcitizensupport [at] cholams [dot] murugappa [dot] com or call
Toll free 1800 208 9100 (for Health products) - For Motor Products Call at 1800-208-5544
- For Health and Other Products Call at 1800-208-9100
- Addresst: Write to Manager, Grievance Cell,
Hari Nivas Towers First Floor, #163, Thambu Chetty Street,
Parry's Corner, Chennai - 600 001. - Customers from abroad can call at +91 44 6166 3400
Level 2
- In case you are not happy/dissatisfied with the resolution provided, have not received a response or delay of greater
than 7 working days you may Contact the Nodal Officer Nodalescalation [at] cholams [dot] murugappa [dot] com
Level 3
- In case you are still unhappy with the response or have not received a response within 7 working days, you may Contact the
Chief Grievance Officer GRO [at] cholams [dot] murugappa [dot] com
Level 4
- If after having followed the above steps and your issue still remain unresolved, you may approach the Insurance Ombudsman for Redressal.
Branch GRO Contact Details
| Location | Operating Location |
Name | Landline no | SCSM-Operation Office Address |
|---|---|---|---|---|
| Rest Of Tamilnadu |
Coimbatore | Ramanathan S | 0422-224011072 | 443, 3rd Floor, Magnum Towers, Dr. Nanjappa Road, Gandhipuram Coimbatore - 641 018 |
| Rest Of Maharashtra |
Pune | Sushil Pratap Singh Chauhan |
7305509992 | 3rd Floor, Wellesly Court, Opp' National Inst. Of Virology Dr.Ambedkar Road, Pune 411001 |
| West Bengal | Kolkata | Indrani Sarkar. | 033-40848600 | 6A, Middleton street
Chaabildaas towers 3rd Floor Kolkata :700071 Above ICICI bank |
| Odisha | Bhubaneshwar | Amaresh Panda | 0744-9271461 | PLOT NO- A/167,Sahid Nagar Near Sparsh Hospital Bhubaneswar- 751007 |
| Mumbai &Goa | Andheri Leelabuspark |
Deepak Kumar Srivastava |
022-40302800 | 102 A,Ground Floor, Leela Business
Park, Andheri Kurla road, Opp. Airport Road metro station, Marol Pipeline, Andheri (East), Mumbai 400 059 |
| North East | Guwahati | Rupam Dutta | 9150079581 | 4th Floor,Aastha Plaza, Opp S.B. Deorah College Near HP PETROL Pump Bora Service,Guwahati Assam-781007 |
| Tamil Nadu - I | Chennai - |
Prakash K | 044-42985875 | Rain tree place, New No: 7 old No 9, 4th floor Mc Nichols road, chetpet, chennai 600 031. |
| Karnataka | Bangalore | Aresh A | 080-46113418 | Unit No 04, Ninth Floor(Level - 06), Golden Heights Complex, 59th 'C', Industrial Suburb, Rajajinagar 4th M Block, Bangalore - 560010. |
| Kerala | Cochin | Surendran V | 0484-4616549 | Office No L-5A, Municipal Door No- 46/3583/D4- D7, Level 5, (Fourth Floor) Nippion Q1, NH 66, Bypass, Vennala PO, Cochin, Kerala 682028. |
| Telangana | Hyderabad | Rajesh Puppala | 040-73255555 | #1-2-73/2 & 1-2-63 to 84, No:302 3rd Floor, S.R. Arcade, Parklane Secunderabad-500003 |
| Chhattisgarh & Madhya Pradesh |
Raipur | Gurnam Singh Kalkat |
0744-8895701 | Simran Tower, 2nd Floor, In Front of LIC Building, Pandri, Raipur(C.G) -492001 |
| Gujarat | Ahmedabad | Nambiar Yatin | 079-49002800 | Optionz, 2nd Floor, Opp Hotel Nest, 18, S. P. Colony, Off C G Road C G Road, Ahmedabad, Gujarat - 380009 |
| Jharkhand | Ranchi | Vivek Ranjan Sinha |
7448893445 | 303, Tiwary Enclave. 3rd floor Circular Road, Lalpur Chowk Ranchi - 834001 |
| Andhra Pradesh | Vijayawada | Rajkumar Gudiwada D N |
9384003078 | 40-1-48/1, Second Floor, Labbipet, M.G. Road, Vijayawada-520010 |
| Delhi, Rajasthan Punjab |
Pusa Road | Anil Kumar | 011-40232970 | Polt No:-39, 2nd Floor, Samyak Tower, Pusa Road Near to Metro Pillar Number 120, Karol Bagh, New Delhi- 110005 |
| Uttar Pradesh | Lucknow | Shahabuddin | 0522-4260950 | Add : Cyber Heights
Office Space No. 313, 314 & 315, Third Floor, Vibhuti Khand , Gomti Nagar Lucknow - 226010 |
| Bihar | Patna | Rajnish Bharti | 7092001530 | 3rd Floor, I. G. Complex
West Boring Canal Road, Plot# - 166 Patna, Bihar - 800 013 |
Branches Contact Details
| Location | Contact No. | Address |
|---|---|---|
| Chennai-HO | 044-40445400 | New No. 2, Old No. 234, Dare House, II Floor, N. S. C. Bose Road, Parrys,Chennai - 600 001. |
| Chennai - Thumbuchetty | 044-46652100 | Harinivas Towers, No.163, 1st and 2nd floor, Thambu Chetty Street, George Town, Chennai - 600 001 |
| Chennai- Thambuchetty | 044 -40787000 | New No.319, Old No.154, 2nd Floor, Shaw Wallace Building, Thambu Chetty Street, Parrys, Chennai-600 001 |
| Chennai-Rajaji Salai | 7305996924 | 4th Floor, P.T.Lee Chengalvaraya Naicker Trust Building, No. 23, Rajaji Salai, Chennai-600001 |
Download Forms
Registered Office
Cholamandalam MS
General
Insurance
Company Ltd,
2nd Floor, "Dare House",
No.2, NSC Bose Road,
Chennai - 600001, India
Fax: 044-40445400
Comments
Settlement of claim
Dear Sir/Madam,
I had applied my car insurance claim (on accident) amount before 2.5 months, but till date company or local representative is not taking any action/steps, here no one is the responsible person in (Balangir) odisha branch. All are giving hopeless statements like I'm not eligible for claim. every one from cholamandalam ms general insurance showing indifferent attitude and remained salience.
There fore i would like to request the competent authority to look in to the matter and settled my claim as soon as possible.
Amount paid but car insurance renewal copy not sent
I have done payment with your executive on 28-sep-2022 for car insurance renewal, but almost 12 days gone , insurance copy not mailed or sent, i sent number of mails but no response. Please look into this case immediately.
Amount paid but insurance card not send
I Paid my Bike insurance amount but Insurance card not send and I continuously called to customer care but phone not received.
I think this company cheated all customers.
Payment done and no issues policy
Sir my policy copy is not issue solved my problem and issued my policy and alorad payment done so policy copy sand me mail
Calem
Call mi
Mediclaim
Hospital imerjency a admit in Mumbai Thane 401105 sai baba hospital please contact
payment delaye
Helloo team,
I had applied my total lost payment before 4 month, but till date company not taking any action , pune unit totally unresponsive, no one is there responsible,
All are hopeless and pathetic service by cholamamdlam ms general insurance , everyone is showing attitude on front of me - mr rohan deshmukh (cercil head of pune unit) he is not like for this post,