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Citibank Contact No. 1860 210 2484

Updated on Tuesday, 10 December 2024 - 12:30pm
Organization: 
Toll free Number(s): 
  • 1800 267 2425 (For Contact Support)
  • 1800 266 2400 (For Support)
All India Number(s): 
  • 1860 210 2484 (For Customer Support)
  • 0124-615 9000 (For Contact Support, 8:30am- 5:30pm, Mon-Fri, 8.30am-2.00pm, Saturday)
  • 0124-615 2900 (For Query)
  • 022-4955 2484 (For NRI)
Website: 
Official Website

For Banking Support

Note: Citi India has officially transferred its consumer banking business to Axis Bank. This transition means that all Citi India consumer banking customers will now be served by Axis Bank, which will temporarily provide Citi-branded products and services.

Email

  • ifscbranch [at] citi [dot] com (For Complaint)

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Commercial Banks Details

Sr No. Location Address
West
1 Mumbai First International Financial Centre, Plot Nos C-54 and C-55, G-Block, Bandra Kurla Complex, Bandra East, Mumbai - 400 051.
2 Ahmedabad 1st Floor, Kalapuranam, Near Municipal Market, C.G. Road, Ahmedabad - 380 009.
3 Pune 1st Floor, Onyx Tower, North Main Road, Koregaon Park, Pune - 411 001.
4 Vadodara Pelican, Opposite to Race Course Towers, Gotri Road, Vadodara - 390 007.
East
5 Kolkata Kanak Building, No. 41, Chowringhee Road, Kolkata - 700 071.
South
6 Bengaluru Canberra Block, 3rd Floor, UB City, No. 24, Vittal Mallya Road, Bengaluru - 560 001.
7 Chennai Ground Floor, No. 163, Anna Salai, Chennai - 600 002.
8 Cochin Fotofast House, Door No. 38/1581, M.G. Road, Padma Junction, Cochin - 682 035.
9 Coimbatore Tristar Towers, Plot No. 657, Avanashi Road, Coimbatore - 641 037.
10 Hyderabad 1st Floor, Queens Plaza, S.P. Road, Begumpet, Hyderabad - 500 003.
North
11 Delhi DLF Square Building, 9th Floor, Jacaranda Marg, M-Block, NH-8, DLF City Phase - II, Gurgaon, Delhi - 122 002.
12 Jaipur Bhagwati Bhawan, Government Hostel Building, M.I. Road, Jaipur - 302 001.
13 Ludhiana Ground Floor, Feroze Gandhi Market, Ludhiana - 141 001.
14 Chandigarh SCO 132 - 134, Madhya Marg, Sector - 9C, Chandigarh - 160 017.

Grievance Redressal Procedure

Level 1:

  • If you have Query/Complaint, then you can contact at 18001023626 or email at corporatecustomercare [at] citi [dot] com or serviceindia [at] citi [dot] com .

Level 2:

  • If the resolution provided by Level 1 does not meet your expectation within 2 working days, then you can contact to Head Customer Care at head [dot] corporatecustomercare [at] citi [dot] com.
  • You can also Contact to Pricipal Nodal Officer (PNO) via email at citibankpno [at] citi [dot] com, you will recieve a response within 2 working days.

Level 3:

  • If you are not satisfied with the resolution provided, then you may escalate your grievance to Nodal Officers/Principal Nodal Officer at the details given below:
    Sr No. Branch Nodal Officer Contact No. Address
    Principal Nodal Officer
    1 Chennai Pramodh Antony P 044-42274462 Citibank N.A. Anna Salai Branch Mount Road Chennai 600002
    Nodal Officers
    Email: citibankrno [at] citi [dot] com (Same For All)
    2 Chennai Ruth Juliet Antonio 04-42274493 Door No.163, Anna Salai, Chennai, Tamil Nadu 600001
    3 Coimbatore Ashwin O 0422-4237320 Tristar Towers, 1st Floor, 657 Avinashi Road, Coimbatore 641037
    4 Bangalore Jithesh P 8067739488 No. 5, Ranga Complex, 2nd Floor, M.G. Road, Bengaluru 560001
    5 Hyderabad Naga Santosh 040-40005718 1st Floor, Queens Plaza, Sardar Patel Road, Begumpet, Secunderabad 500003
    6 Kochi Sober Johny Ukken 0484-4196518 1st Floor, Ravi’s Arcade, Door No.38/1581, M.G. Road, Padma Junction, Kochi 682035
    7 Kolkata Ranojoy Ghosh 033-44003576 41 Chowringhee Road, Kanak Building, Gate no.1, 1st Floor, Kolkata 700071
    8 Chandigarh Ayushi Agarwal 0172-6650946 1st Floor SCO No.4-5, Sector 8-C, Madhya Marg, Chandigarh 160009
    9 Gurgaon Vineet Beniwal 0124-4186503 DLF Square, 5th Floor Jacaranda Marg, M Block, DLF City Phase II, Gurgaon Haryana 122002
    10 Delhi Sandeep Kulshrestha 011-66125586 DLF Capitol Point, 1st Floor Baba Kharak Singh Marg, New Delhi - Delhi 110001
    11 Noida Ramneek Bajaj 0120-6656525 K-2, 1st Floor Somdatt Tower Sector 18 Noida Uttar Pradesh 201301
    12 Mumbai Shweta Tawde 022-42343902 Nirmal Building Ground Floor Barrister Rajni Patel Marg Next to Express Tower and CR2 Mall Nariman Point Mumbai -400021
    13 Pune Prathamesh Tople 020-66064400 Onyx Tower North Main Road Koregaon Park Pune Maharashtra -411001
    14 Baroda Hardik Shah 0265-6639252 Pelican Opp Vadodara Gujarat -390007
    15 Ahmedabad Priyank Patel 079-40015812 Navrangpura Ahmedabad Gujarat -380009

Level 4:

  • If your query is still not solved or if your are not satisfied by the resolution provided by above levels, then you can lodge your complaint online through RBI Complaint Management System (CMS) .

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Comments

Mon, 10/08/2020 - 9:13pm — Dinesh yadav (not verified)

Personal loan

Ok

Tue, 18/10/2011 - 5:40pm — anilkumar (not verified)

home loan

i want a home loan can u explain me . im doing job in private sector , i want to purchase home in Khammam so can send me details .

Wed, 10/08/2011 - 4:15pm — Amit Rajpal (not verified)

Pathetic service of citi bank customer care

Hi,
My name is Amit Rajpal and i have a home Loan with Citibank. I wanted to pre-close my home Loan account for which i tried calling the Citibank customer care numbers both the toll free number as well as the city customer care number. On both the numbers when you call they welcome you and ask you to choose a language, then the department and then the specified department in it, then your loan account number then your date of birth and then they would ask you if you want to talk to a customer care representative, u finally think you are through with the long process but to your surprise your call will not be connected to a Citi phone officer but you will be very politely said that " ALL OUR CITI PHONE OFFICERS ARE BUSY ATTENDING OTHER CALLS WE WOULD ATTEND TO YOU SHORTLY". Then you would be given an exact time that in so and so minutes and so and so seconds you will be attended and after waiting again for the given time the moment the bell rings, the line is disconnected.
This process takes at least 5 to 10 minutes.

Now you would think why couldn't i call back again. The problem here is it took me 50 minutes and around 30 calls to get connected as the calls would get disconnected each time i called them back. In the process i got so used that i knew which keys to press as i had tried calling them in-numerous times. The amount of time, energy and money a Citibank customer has to waste is a shame.

The point here is that when the bank is in need for customers (i.e. customers for Home Loans, Credit Cards, Personal Loans, Current a/c, savings a/c and its many other services) they have a call center which will keep on calling people end number of times to get new customers, at the same time the bank has been completely ignorant about the existing customers who have been associated with the bank.

Instead of handling and providing the best possible services to their existing customers, it seems Citibank is more concerned and busy trying to attract new customers.

Citibank should be aware that word of mouth publicity is the strongest to prove how good the company actually is.

With the kind of service it has given me and i am sure many customers like me would be facing the same kind of problem. How does the bank intend to grow its good will in the country or would be able to sustain its good will in the market.

There is a saying: Dhoond ne pe to bhagwan bhi mil jata hai
( If you try and find god u could find him)

For Citibank it is: Dhoond ne pe bhagwan mil jayega par citibank customer care officer nahi
(If you try and find god u could find him, but a citibank customer care officer NEVER)

Thanks & Regards

Amit Rajpal