IVRS Menu No. 1800 258 7200
Select the Preferred Language (English/Hindi)
- Press 1: For Application Status
- Press 2: To Knowing Tag Benifits
- Press 3: For Tag Replacement Process
- Press 4: For Tag Cancellation Process
- Press 5: To Speak to Service Representative
Email
- fastagcare [at] cityunionbank [dot] in (Customer Support)
Important Links
Missed Call/SMS Service
- FASTag balance enquiry through missed call - Dial 8080083786 from your registered mobile number.
Grievance/Complaints
- In case of any complaint or query firstly contact toll free number or email at fastagcare [at] cityunionbank [dot] in
- If your FASTag lost/Stolen Or complaint is regarding of any incorrect amount debit, call at Bank Call Centre number 1800 258 7200 to register your complaint and also can register your complaint at City Union Bank.
NHAI/IHMCL/MORTH has launched 1033 helpline number for addressing NETC FASTag complaints related to Toll Plaza. You can simply dial 1033 from Mobile/Landline for the following issues:
- Stopped at the plaza for Tag blacklist reason even through Tag is not blacklisted.
- Plaza not accepting FASTag
- Plaza is not able to read the Tag
- Plaza is not supporting for monthly pass issuance.
- Any other applicable issue for FASTag.
In case of harassment/misconduct/discourteous/rude behavior of toll collection staff :
- Your complaint is to be lodged with respective project directors at the Toll Plaza. Email at etc [dot] nodal [at] ihmcl [dot] com or call on toll free number 1033.