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Coursera Online Courses Customer Care No.

Updated on Friday, 4 October 2024 - 5:44pm
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For Refund

  • In some cases if you pay for a course you can request a refund within 14 days after your payment.
  • If you start a free trial the free trial begins before you are first charged, so there are no payments to be refunded.
  • For more informationa about returns, please read

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Coursera India Office
4th Floor Emerald Court, Sco-57,
Leisure Valley Rd, Sector 29,
Gurugram, Haryana 122002
Email: ir [at] coursera [dot] org

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Comments

Mon, 19/08/2024 - 4:20pm — Anonymous (not verified)

I hope this message finds you

I hope this message finds you well. I am writing to follow up on a refund request I submitted on August 3rd, 2024, for a payment made on July 29th, 2024. Despite the confirmation that my request was being processed, I have not yet received the refunded amount.

Additionally, I have posted a message in the Coursera Community regarding this issue but have not received any response. It has now been 16 days since my initial request, and I am concerned about the delay.

Could you please provide an update on the status of my refund? If any further information is required from my side, I am more than willing to provide it to expedite the process.

I appreciate your prompt attention to this matter.

Best regards,
Shahjhan Alam
shahjhanalam25 [at] gmail [dot] com

Tue, 25/01/2022 - 6:43pm — Anonymous (not verified)

I have registered Google data

I have registered Google data Analytics course on 18 Jan 2022 and then unregistered on the same day.
I didn't get my refund yet.
There is no contact and email address of Coursera.
Please help me to get my money back.

Sun, 23/01/2022 - 2:41am — lukman (not verified)

unable to continue the last course on IBM cyber security analyst

I have been able to finished 7 courses out of the 8 course but unable to progress to the last course which is IBM cyber security analyst assessment. I try don't know why this error message prompt out to finshed the 7 courses ahead which I have already done that. Pls kindly look into this as soon as possible thanks.

Mon, 17/01/2022 - 3:31pm — Ejaz Ahmed J (not verified)

Wrong name displayed in course certificate after verification

I have verified my ID on my account page but it takes some other name and it gives on my course certificate. I'm unable to change my name from the settings and the steps that you have issued from the Coursera help center so I request you to kindly help this out.

Sun, 16/01/2022 - 7:39pm — Avishek Chatterjee (not verified)

Wrong name in my certificate

My name is Avishek Chatterjee and logged in to coursera with this name and also verified my ID, but recently I did an course on Machine learning with python by IBM in coursera,I've completed my course, got the certificate but my name is wrong in the coursera certificate,it is written BRIKANTA CHATTERJEE but it should be AVISHEK CHATTERJEE. Please solve this issue as early as possible.

Sun, 28/11/2021 - 9:58pm — Pranathi (not verified)

To enable submit option for a assignment

What to do when submit option is disable...when number of submissions to submit a certain assignment is exceeded?????
And asking for enroll for 6 months specification...

Mon, 13/09/2021 - 6:05pm — Anonymous (not verified)

I have enrolled in a course

I have enrolled in a course but did not recieved my confirmation mail regarding th enrollment/registration in that course

Thu, 01/04/2021 - 8:39am — Arunava Manna (not verified)

Enrolling issue

Hello Team,

I havent been able to enroll in any of the coursera courses since last year. Can you please fix the issue?

Thanks and regards,
Arunava Manna

Sat, 27/03/2021 - 4:59am — Anonymous (not verified)

Ai foundation for everyone

I had subscribed to this course but it shows unsubscribed. I had previously made payment but it is not showing up.qhen I try again but showing unknown error..please help

Sun, 01/11/2020 - 9:55am — Reena Antony (not verified)

Science matters from Imperial college of London

Sir I had completed all the practice tests and assignments on Science matters course from Imperial College of london a month ago.
But still I havent received the certificate.
plz look into the matter and provide me the certificate. I Had worked hard to finish the course plz do the needful at the earliest.

Wed, 30/09/2020 - 12:24pm — Eddy (not verified)

Listing of course on Coursera

Hi,
How do I list our course on the Coursera site.
We as an enterprise have developed a course on Insulation materials which we want to offer for free on Coursera website.
Had filled up the form for enterprise but no feedback for 1 month.
Please guide.
Thanks
Eddy

Tue, 29/09/2020 - 9:56pm — sahej goutam (not verified)

course locked

I have enrolled in introduction to sustainability course but by mistake reset the deadline but in did not knew that it will be changed till December 7 now the course is locked . I need to complete the course now as it is required in my collage please unlock the course.

Sat, 19/09/2020 - 4:03am — Krish Popat (not verified)

I cannot cancel my

I cannot cancel my subscription for Virtual reality course it shows cancelled in site and unable to unenroll in application of coursera. Please help. I have cancelled already.

Wed, 16/09/2020 - 9:51pm — Anonymous (not verified)

Course access extension

Is coursera access for courses provided by my university extended till December 31 2020?

Fri, 11/09/2020 - 2:01pm — nikita serawal (not verified)

Introdection to deep learning

Hii
I have enrolledand fished my lectrureson the " electrical engineering but i couldn't my coursera certificate due to id verification

Please snd my coursera cirtificate as soon as posible i really want certificate
Thanku

Thu, 10/09/2020 - 10:08pm — Blendi (not verified)

Course not worth the money

I paid $39 for a introduction course in Data Science, but the ammount of knowledge gained is below the expectations. Is there a way to claim the money back?

Tue, 01/09/2020 - 1:23pm — MADHUMITHA (not verified)

The assignment section is locked.

Hello,

I am facing a an issue with my assignments. I have completed my previous assignments, and been active but still the assignments from week 2 has been locked.

Kindly help and provide solution to this problem.

Thank You.

Mon, 31/08/2020 - 8:38pm — Likhith Gowda s b (not verified)

python for everyday course in using database with python

last course peer graded assigement couse marks is not obtained

Mon, 31/08/2020 - 1:06pm — Satveer Gaur (not verified)

Status of my Purchases is showing Inactive

Hi Team,

Status of my Purchases is showing Inactive, please make it active so that I can access my course.

Thanks
Satveer

Mon, 31/08/2020 - 1:06pm — Satveer Gaur (not verified)

Status of my Purchases is showing Inactive

Hi Team,

Status of my Purchases is showing Inactive, please make it active so that I can access my course.

Thanks
Satveer

Fri, 21/08/2020 - 5:27pm — Nikhil Dubey (not verified)

I really want to login with

I really want to login with my college I'd but it is not excepting the I'd it is saying ( plz verify account)

Mon, 17/08/2020 - 4:35pm — Anonymous (not verified)

Can't access my certificate

Hi,

I have enrolled and finished my lectures on ''The Bits and Bytes of Computer Networking'', but i couldn't get my certificate due to ID Verification. Please is there another way to get my certificate? because i've tried verifying my ID but to no avail.

Kindly help profer solution to this problem.

Thank You.

Mon, 10/08/2020 - 8:16am — Anonymous

contact number

i want to contact the Coursera customer service but i can find it.
does anyone know how to find their email or phone number?
thanks

Sun, 09/08/2020 - 10:54am — Gayatri kalia (not verified)

Payment done but not showing in purchased courses

I made a payment for Biology of Cancer’ from John Hopkins university and made a payment for it. I received the receipt also. But the same is not showing in my account. Please help.
Thanks

Sun, 26/07/2020 - 3:35pm — Syed Irfan (not verified)

I'm unable to login from my university email address

I really want to use my college id and complete courses help me fast

Tue, 09/06/2020 - 10:06pm — Rupanshi Mishra (not verified)

Unable to enroll in Business Analytics - Wharton

Hi,

I have enrolled in the business analytics specialization by the Wharton Business school.
On completing the 4 courses, I am not able to enroll in the last one. It gives an error saying that I need to complete the courses to do the last one. However, I have already done that.

Request your assistance in enrolling for the final course to complete my specialization.

I look forward to a prompt revert.

Thank you

Tue, 09/06/2020 - 10:05pm — Abhiudai Pratap Singh Mishra (not verified)

Unable to enroll in Business Analytics - Wharton

Hi,

I have enrolled in the business analytics specialization by the Wharton Business school.
On completing the 4 courses, I am not able to enroll in the last one. It gives an error saying that I need to complete the courses to do the last one. However, I have already done that.

Request your assistance in enrolling for the final course to complete my specialization.

I look forward to a prompt revert.

Thank you