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DCB Payless Credit Card Customer Care No.

Updated on Friday, 20 December 2024 - 5:19pm
Organization: 
Toll free Number(s): 
  • 1800 209 5363 (Customer care to report loss of card)
  • 1800 123 5363 (Alternate customer care to report loss of card)
  • 1930 (For Cyber Crime)
All India Number(s): 
  • 040-6815 7777 (Customer Care No.)
  • 022-6899 7777 (Other No. For Customer Support)
  • 86576 97777 (Whatsapp Support)
International Numbers: 
+91-22-6127 1000 (For NRI Customers)
Website: 
Official Website

IVRS Menu No. 022-6899 7777 / 040-6815 7777

  • Press 1 : If you are a existing customer
  • Press 2 : If you wish to start a banking relationship
  • Press 9 : To report fraud in your account

Emails

  • customercare [at] dcbbank [dot] com (For Customer Query)
  • nri [at] dcbbank [dot] com (For NRI Query)

Install App

Important Links

Missed Call Facility

Sr. No. Services Contact No.
1 Balance Enquiry 7506660011
2 Mini Statement 7506660022
3 Request for Cheque Book 7506660033
4 Request email statement for last 1 month 7506660044

SMS Services

Key SMS Text

Sr. No. Services Text to be used for SMS
1 Check your primary account balance BAL
2 Get last 5 transaction details STMT
3 Request for a cheque book CHQBOOK
4 Check status of cheque issued by you STAT (Mention Cheque No.)
5 Request for stop cheque STOP (Mention Cheque No.)
6 Request stop payment of range of cheques STOPRANGE (Mention First Cheque No.) (Mention Last Cheque No.)
7 Get fixed deposit details

TD (Mention Term Deposit No.)
8 Seek help on DCB Bank SMS Facility H
9 To block DCB Debit card BLOCK DC (Mention Last Four Digit Of Debit Card Number)or
BLOCK AC (Mention Last Four Digit Of Account Number)

Grievance/ Complaint Procedure

Level 1:

  • If you have any query / complaint, then firstly you have to call 022-68997777, 040-68157777 or email at customercare [at] dcbbank [dot] com.
  • You can also fill this Complaint Form
  • You can also visit the Customer Care Centre
    DCB Bank Limited,
    P.O. Box No. 7643, Malad
    (West), Mumbai - 400064

Level 2:

  • If you are not sastisfied, then you can contact to the Regional Nodal Officers of your region from the following details below:
    Sr. No. Location Area of Operation Contact No. Emails Address
    1 Ahmedabad Gujarat, Union Territories of
    Dadra, Nagar Haveli,
    Daman, Diu    		 079-66052582, 9227529999 chetanbahl [at] dcbbank [dot] com 8th Floor, Pariseema Annexe Opp IFC Bhawan, C.G. Road Ellisbridge, Ahmedabad 380006
    2 Bengaluru Karnataka 079-66052582, 92275 29999 chetanbahl [at] dcbbank [dot] com (South II) Old No 37/1, New No 2/1 Jambulingam Street, Nungambakkam, Chennai 600034
    3 Bhopal Madhya Pradesh ,Chhattisgarh 0755-4912911, 99230 01769 kishore [dot] kumar [at] dcbbank [dot] com DCB Bank Ltd, Plot No-160, Zone - 1, Devashish Complex, MP Nagar, Bhopal - 462011
    4 Bhubaneswar Odisha 9937012032 durgar [at] dcbbank [dot] com 3rd Floor, Plot No-327, District Centre, Chandrasekharpur, Bhubaneswar-751016
    5 Chandigarh Himachal Pradesh, Punjab ,
    Union Territory of Chandigarh,
    Panchkula, Yamuna Nagar,
    Ambala Districts of Haryana    		 9152078435,
    98104 68695     		ajaya [at] dcbbank [dot] com Plot No.28, Block CC, Kalkaji, Outer Ring Road, New Delhi- 110019
    6 Chennai Tamil Nadu, Union Territories
    of Puducherry , Andaman,
    Nicobar Islands    		 040-67414611, 9703022771 gautam [dot] kottapalliraju [at] dcbbank [dot] com 8-2-120/84, 2nd Floor, Jyothi Majestic, Banjara Hills, Hyderabad 500073
    7 Dehradun Uttarakh,,seven districts of
    Uttar Pradesh viz., Saharanpur,
    Shamli (Prabudh Nagar), Muzaffarnagar,
    Baghpat, Meerut, Bijnor, Amroha
    Jyotiba Phule Nagar    		 9152078435 , 9810468695 ajaya [at] dcbbank [dot] com Plot No.28, Block CC, Kalkaji, Outer Ring Road, New Delhi- 110019
    8 Guwahati Assam 7304511701, 9830650178 debrajd [at] dcbbank [dot] com DCB Bank Ltd, 15, Brabourne Road, Gr Floor. Banerjee Bhawan, Kolkata-700001
    9 Hyderabad Andhra Pradesh ,Telangana 040-67414602, 91777 34567 lakshmi [dot] balantrapu [at] dcbbank [dot] com (South I) 8-2-120/84 2nd floor, Jyoti Majestic, Banjara Hills Hyderabad, 500034
    10 Jaipur Rajasthan 9152078435, 9810468695 ajaya [at] dcbbank [dot] com Plot No.28, Block CC, Kalkaji, Outer Ring Road, New Delhi- 110019
    11 Jammu Union Territory of Jammu, Kashmir 9152078435, 9810468695 ajaya [at] dcbbank [dot] com Plot No.28, Block CC, Kalkaji, Outer Ring Road, New Delhi- 110019
    12 Kanpur Uttar Pradesh (excluding Districts of
    Ghaziabad ,Gautam Buddha Nagar),
    Uttarakhand    		 9152078435, 9810468695 ajaya [at] dcbbank [dot] com Plot No.28, Block CC, Kalkaji, Outer Ring Road, New Delhi- 110019
    13 Kolkata West Bengal ,Sikkim 7304511701, 9830650178 debrajd [at] dcbbank [dot] com DCB Bank Ltd, 15, Brabourne Road, Gr Floor. Banerjee Bhawan, Kolkata-700001
    14 Mumbai (I) Districts of Mumbai, Mumbai
    Suburban ,Thane    		 7304501002, 7304501003, 9870145456 praveshs [at] dcbbank [dot] com DCB Bank Ltd. Ground Floor, Roop Apts, S V Road, Below Ruby Hospital, Jogeshwari (West), Mumbai - 400102
    15 Mumbai (II) Goa, Maharashtra, Mumbai,
    Mumbai Suburban, Thane    		 7304501002, 7304501003, 9870145456 praveshs [at] dcbbank [dot] com DCB Bank Ltd. Ground Floor, Roop Apts, S V Road, Below Ruby Hospital, Jogeshwari (West), Mumbai - 400 102
    16 Patna Bihar ,Jharkhand 7304511701, 9830650178 debrajd [at] dcbbank [dot] com DCB Bank Ltd, 15, Brabourne Road, Gr Floor. Banerjee Bhawan, Kolkata-700001
    17 New Delhi (I) Delhi, Jammu ,Kashmir , Ghaziabad
    ,Gautam Buddha Nagar districts of
    Uttar Pradesh, Haryana Panchkula,
    Yamuna Nagar, Ambala     		9810468695, 9152078435 ajaya [at] dcbbank [dot] com Plot No.28, Block CC, Kalkaji, Outer Ring Road, New Delhi- 110019
    18 New Delhi (II) Haryana Panchkula, Yamuna Nagar, Ambala Districts ,Ghaziabad,
    Gautam Buddha Nagar districts
    of Uttar Pradesh    		 9152078435,
    9810468695    		 ajaya [at] dcbbank [dot] com Plot No.28, Block CC, Kalkaji, Outer Ring Road, New Delhi- 110019
    19 Raipur Chhattisgarh 0755-4901122, 7381075313 rudranarayan [dot] pati [at] dcbbank [dot] com 1st Floor, Devashish Complex, Plot No: -160, Zone 1, M.P.Nagar, Bhopal - 462011 Mobile: Email ID:
    20 Ranchi Jharkhand 7304511701, 9830650178 debrajd [at] dcbbank [dot] com DCB Bank Ltd, 15, Brabourne Road, Gr Floor. Banerjee Bhawan, Kolkata-700001
    21 Thiruvanan thapuram Kerala, Union Territory of Lakshadweep, Union Territory of Puducherry 040-67414611, 9703022771 gautam [dot] kottapalliraju [at] dcbbank [dot] com 8-2-120/84, 2nd Floor, Jyothi Majestic, Banjara Hills, Hyderabad 500073
  • You can also contact to the Banking Ombudsman of your region
    Email: crpc [at] rbi [dot] org [dot] in (Same For All)
    Sr. No. Centre   Contact No. Address
    1 Ahmedabad Gujarat, Union Territories of
    Dadra, Nagar Haveli,
    Daman, Diu    		 079-26582357 Office of Banking Ombudsman C/o Reserve Bank of India 4th Floor,
    "Riverfront House", Behind H.K. Arts College, Between Gandhi And
    Nehru Bridge, Pujya Pramukh Swami Marg (Riverfront Road - West),
    Ahmedabad-380009
    2 Bengaluru Karnataka 080-22277660, 080-22180221

    Office of Banking Ombudsman C/o Reserve Bank of India 10/3/8,

    Nrupathunga Road Bengaluru -560001

    3 Bhopal Madhya Pradesh ,Chhattisgarh 0755-2573772, 0755-2573779 Office of Banking Ombudsman C/o Reserve Bank of India Hoshangabad
    Road Post Box No. 32, Bhopal- 462011
    4 Bhubaneswar Odisha 0674-2396207 Office of Banking Ombudsman C/o Reserve Bank of India Pt. Jawaharlal
    Nehru Marg Bhubaneswar-751001
    5 Chandigarh Himachal Pradesh, Punjab ,
    Union Territory of Chandigarh,
    Panchkula, Yamuna Nagar,
    Ambala Districts of Haryana    		 0172-2721109, 0172-2721011,
    0172-2727118    		 Office of Banking Ombudsman C/o C/o Reserve Bank of India 4th Floor,
    Sector 17 Chandigarh
    6 Chennai Tamil Nadu, Union Territories
    of Puducherry , Andaman,
    Nicobar Islands    		 044- 25395964, 044-25395488 Office of Banking Ombudsman C/o Reserve Bank of India Fort Glacis,
    Chennai 600001
    7 Dehradun Uttarakh,,seven districts of
    Uttar Pradesh viz., Saharanpur,
    Shamli (Prabudh Nagar), Muzaffarnagar,
    Baghpat, Meerut, Bijnor, Amroha
    Jyotiba Phule Nagar    		 0135-2742001 Office of Banking Ombudsman C/o Reserve Bank of India 74/1 G.M.V.N.
    Building, 1st floor, Rajpur Road, Dehradun - 248 001
    8 Guwahati Assam 0361-2542556, 0361-2512929 Office of Banking Ombudsman C/o Reserve Bank of India Station Road,
    Pan Bazar Guwahati-781 001
    9 Hyderabad Andhra Pradesh ,Telangana 040- 23210013 Office of Banking Ombudsman C/o Reserve Bank of India 6-1-56,
    Secretariat Road Saifabad, Hyderabad-500004
    10 Jaipur Rajasthan 0141-2577931 Office of Banking Ombudsman C/o Reserve Bank of India, 4th floor
    Rambagh Circle, Tonk Road, Jaipur - 302 004
    11 Jammu Union Territory of Jammu, Kashmir 0191-2477905 Office of Banking Ombudsman C/o Reserve Bank of India, Rail Head
    Complex, Jammu- 180012
    12 Kanpur Uttar Pradesh (excluding Districts of
    Ghaziabad ,Gautam Buddha Nagar),
    Uttarakhand    		 0512-2305174, 0512-2303004 Office of Banking Ombudsman C/o Reserve Bank of India M. G. Road,
    Post Box No. 82 Kanpur-208 001
    13 Kolkata West Bengal ,Sikkim 033- 22310217 Office of Banking Ombudsman C/o Reserve Bank of India 15, Netaji
    Subhash Road Kolkata-700001
    14 Mumbai (I) Districts of Mumbai, Mumbai
    Suburban ,Thane    		 022-23022028 Office of Banking Ombudsman C/o Reserve Bank of India 4th Floor,
    RBI Byculla Office Building, Opp. Mumbai Central Railway Station,
    Byculla, Mumbai-400008
    15 Mumbai (II) Goa, Maharashtra, Mumbai,
    Mumbai Suburban, Thane    		 022-23028140,
    Fax: 022-23022024    		 Office of Banking Ombudsman C/o Reserve Bank of India 4th Floor,
    RBI Byculla Office Building, Opp. Mumbai Central Railway Station,
    Byculla, Mumbai-400008
    16 Patna Bihar ,Jharkhand 0612-2322569, 0612-2323734 Office of Banking Ombudsman C/o Reserve Bank of India Patna-800001
    17 New Delhi (I) Delhi, Jammu ,Kashmir , Ghaziabad
    ,Gautam Buddha Nagar districts of
    Uttar Pradesh, Haryana Panchkula,
    Yamuna Nagar, Ambala     		011-23022024, 011-23725445 Office of Banking Ombudsman C/o Reserve Bank of India, Sansad Marg,
    New Delhi
    18 New Delhi (II) Haryana Panchkula, Yamuna Nagar, Ambala Districts ,Ghaziabad,
    Gautam Buddha Nagar districts
    of Uttar Pradesh    		 011-23725445 Office of Banking Ombudsman C/o Reserve Bank of India, Sansad Marg,
    New Delhi
    19 Raipur Chhattisgarh 0771-2244246 Office of Banking Ombudsman C/o Reserve Bank of India 54/949, Shubhashish
    Parisar, Satya Prem Vihar Mahadev Ghat Road, Sundar Nagar, Raipur- 492013
    20 Ranchi Jharkhand 8521346222, 9771863111,
    7542975444    		 Office of Banking Ombudsman C/o Reserve Bank of India 4th Floor, Pragati
    Sadan, RRDA Building, Kutchery Road, Ranchi Jharkhand 834001
    21 Thiruvanan thapuram Kerala, Union Territory of Lakshadweep, Union Territory of Puducherry 0471-2332723, 0471-2323959 Office of Banking Ombudsman C/o Reserve Bank of India Bakery Junction
    Thiruvananthapuram-695033

Level 3:

  • If you are still not satisfied, then you can approach to the Nodal Officer
    Designation: Nodal Officer
    Contact No.: 022-66187031
    Email: nodal [dot] officer [at] dcbbank [dot] com
    Address: DCB Bank Limited 6th Floor,
    Peninsula Business Park, Tower A,
    Senapati Bapat Marg, Lower Parel,
    Mumbai - 400013
  • Your query will be resolved within 10 working days.

Level 4:

Download Forms

Address

DCB Bank Limited, P.O. Box No. 7643,
Malad (West), Mumbai 400064, India

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Parent Article: 
DCB Bank Customer Care No. 022-6899 7777