IVRS Menu: 1860 266 6601

• Press 1: To report any fraud or loss of your card, auto change your debit card pending limit.
• Press 2: If you are an existing customer.
• Press 3: For product information, Promotional offer or any other information.
• Press 4: To know about your application Status.

Level 1:

• If you have any query/complaint, then firstly you have to call 18602666601 or email at dws [dot] mutual [at] db [dot] com
• You can also visit your nearest branch and can approach Branch Manager.
  Address: Customer Care, Deutsche Bank
  AG, PO Box 9095, Mumbai – 400063

Level 2:

• If you query is not resolved, then you can email at head [dot] services [at] db [dot] com or can approach Principal Nodal Officer/Nodal Officer.

  Sr. No.	Designation	Contact No.	Emails
  1	Principal Nodal Officer	022-71806425	nalanda [dot] kadam [at] db [dot] com, pno [dot] india [at] db [dot] com
  2	Nodal Officer	011-71109699	ankush [dot] choudhary [at] db [dot] com
  3	Nodal Officer	080-71935501	ritesh [dot] shetty [at] db [dot] com
  4	Nodal Officer	022-71804501	anand [dot] thomas [at] db [dot] com
  5	Nodal Officer	020-71249010	radhika [dot] apte [at] db [dot] com

• Your query will be resolved within 30 working days period of time.

Level 3:

• You can also lodge your complaint online through Security Exchange Board Of India (SEBI) Scores Portal.