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Edelweiss Life Insurance Customer Care No. 1800 2121 212

Updated on Monday, 30 December 2024 - 10:12am
Organization: 
Toll free Number(s): 
  • 1800 2121 212 (For Customer Service, Mon-Fri, 10am-7pm)
All India Number(s): 
  • 022-6611 6040 (Missed Call No. For Product Query)
  • 022-4927 5499 (For General Enquiry)
  • 88796 88110 (For Claim Related Queries)
Website: 
Official Website

IVRS Menu: 1800 2121 212

Select Your Preffered Language

  • Press 1: To Buy Or Get More Information About Regarding A New Policy
  • Press 2: If You Are An Exisiting Edelweiss Life Insurance Customer
  • Press 3: If You Wish To Become An Edelweiss Life Insurance Advisor

Emails

  • care [at] edelweisstokio [dot] in (Customer care)
  • onlinesales [at] edelweisstokio [dot] in (For queries related to funds)

Important Links

For Claim Process

  • If you have any query related to claim process then firsty you have to call 18002121212, 8879688110 email at claims [at] edelweisstokio [dot] in or you can fill this Claim Request Form or visit your Nearest Branch
  • You can also contact to the Nodal Officers at the details given below:
    Sr No. State/District Designation Name Contact No. Email
    1 Odisha  State Nodal Officer Vivekananda Kh 9677899426 vivekananda [dot] kh [at] edelweisslife [dot] in
    2 All Districts District Nodal Officer Renith R +9746888492 renith [dot] r [at] edelweisslife [dot] in
  • For More Information Related To Claim Process

Grievance Redressal

Level 1:

  • If you have any query/ complaint then firstly you have to contact to the customer support center via calling at 18002121212 (Mon-Sat, 10am-7pm). or emailing at complaints [at] edelweisslife [dot] in, care [at] edelweisslife [dot] in or you can visit your Nearest Branch.

Level 2:

  • If your query is not resolved within 15 days then you can contact to the Grievance Officer via calling at 022-71013322 (Mon-Fri, 10am-7pm) or emailing at GRO [at] edelweisslife [dot] in

Level 3:

  • If you are not satisfied with level 1 or level 2 then you can contact at following details
    Toll Free No.: 155255, 18004254732
    Email: complaints [at] irdai [dot] gov [dot] in
    Address: Insurance Regulatory and Development Authority of India(IRDAI)
    Policyholder's Protectionand Grievance Redressal Department - Grievance
    Redressal Cell. Sy.No.115/1, Financial District,
    Nanakramguda, Gachibowli, Hyderabad - 500032
  • You can also lodge your complaint online through IRDAI Portal Or Council for Insurance Ombudsman (CIO) Portal.

Download Forms

Registered / Corporate Office

6th Floor, Tower 3, Wing 'B',
Kohinoor City, Kirol Road,
Kurla (W), Mumbai 400070
Fax No.: 022-71004133

Social Sites

Comments

Tue, 27/02/2018 - 4:43pm — Umesh Manohar Kadam (not verified)

Stop payment of my ECS From My Bank Account

Dear Sir/Madam,
This is Umesh Manohar Kadam and my policy Number is 003612015E. As i have already surrendered My Insurance policy to your insurance company at Borivali Branch Mumbai, i have a request please do not receive any cash from my bank account as i have already surrendered & tomorrow is my due date, so please i request u to send a standing instructions to my bank to stop payment from there side as edelewiese tokio has already received my policy documents and no more payment us receiving by your side. Please do not send any request to my bank for make u any payment of ecs. I hope u'll accept my request on high priority basis.

Thanking You.
Umesh Manohar Kadam