Edelweiss Tokio Life Insurance Toll Free No. 1800 2121 212

Organization:

Edelweiss Tokio Life Insurance Co. Ltd.

Toll free Number(s):

1800 2121 212 (For Customer Service, 8 am to 11pm)
155255 (IRDA Complaint )

All India Number(s):

022-6611 6040 (Missed call no. for product query)
88796 88110 (For claim related queries)

Website:

Official Website

Email

care [at] edelweisstokio [dot] in (Customer care)
claims [at] edelweisstokio [dot] in (Claim realted queries)
onlinesales [at] edelweisstokio [dot] in (For queries related to funds)

Important Links

Contact form for

Branch locator
General queries
For complaint
Check status
Request a call back

Grievance Redressal

You are requested to submit your written complaint at any of the below mentioned touch points:

Step 1

Toll free customer care number: 1-800-2121-212 (9:00 am to 9:00 pm, 7 days a week).
Email at: complaints [at] edelweisstokio [dot] in / care [at] edelweisstokio [dot] in
Write to : Customer Care, Edelweiss Tokio Life Insurance Company Ltd,
6th Floor, Tower 3, Wing ‘B’, Kohinoor City, Kirol Road,
Kurla (W), Mumbai 400070.
You can lodge your grievance/complaint at any of our branches/offices.

Step 2

If you do not receive any resolution to your complaint within a period of 2 weeks or if the response
is not as per your expectations, please feel free to contact Grievance Redressal Officer ;

022-71013322 (Between 10 am to 7 pm on Monday to Friday, except public holidays).
GRO [at] edelweisstokio [dot] in

Step 3

If you are not satisfied with the response of the GRO or do not receive a response from us within 14 days,
you may approach the Grievance Cell of Insurance Regulatory and Development Authority of India

IRDAI Grievance Call Centre (IGCC) - Toll free No: 155255
Email Id: complaints [at] irda [dot] gov [dot] in

Ombudsman Officers

Executive Council Of Insurers
Shri B. C. Patnaik, Secretary General
Smt Poornima Gaitonde, Secretary
3Rd Floor, Jeevan Seva Annexe,
S. V. Road, Santacruz (W),
Mumbai - 400 054.

Tel.: 022-69038801/ 022-69038803/ 022-69038804/ 022-69038805/
022-69038806/ 022-69038807/ 022-69038808/ 022-69038809
Email: Inscoun [at] Ecoi [dot] Co [dot] In

Names of Ombudsman And Addresses of Ombudsman Centres

Office Details	Jurisdiction of Office Union Territory,District)
Ahmedabad - Shri Kuldip Singh Office of the Insurance Ombudsman, Jeevan Prakash Building, 6th floor, Tilak Marg, Relief Road, Ahmedabad – 380 001. Tel.: 079-25501201/ 079-25501202/ 079-25501205/ 079-25501206 Email: bimalokpal [dot] ahmedabad [at] ecoi [dot] co [dot] in	Gujarat, Dadra & Nagar Haveli, Daman and Diu.
Bengaluru - Smt. Neerja Shah Office of the Insurance Ombudsman, Jeevan Soudha Building,PID No. 57-27-N-19 Ground Floor, 19/19, 24th Main Road, JP Nagar, Ist Phase, Bengaluru – 560 078. Tel.: 080-26652048 / 080-26652049 Email: bimalokpal [dot] bengaluru [at] ecoi [dot] co [dot] in	Karnataka.
Bhopal - Shri Guru Saran Shrivastava Office of the Insurance Ombudsman, Janak Vihar Complex, 2nd Floor, 6, Malviya Nagar, Opp. Airtel Office, Near New Market, Bhopal – 462 003. Tel.: 0755-2769201 / 0755-2769202 Fax: 0755-2769203 Email: bimalokpal [dot] bhopal [at] ecoi [dot] co [dot] in	Madhya Pradesh Chattisgarh.
Bhubneshwar - Shri Suresh Chandra Panda Office of the Insurance Ombudsman, 62, Forest park, Bhubneshwar – 751 009. Tel.: 0674-2596461 / 0674-2596455 Fax: 0674-2596429 Email: bimalokpal [dot] bhubaneswar [at] ecoi [dot] co [dot] in	Orissa.
Chandigarh - Dr. Dinesh Kumar Verma Office of the Insurance Ombudsman, S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 – D, Chandigarh – 160 017. Tel.: 0172-2706196 / 0172-2706468 Fax: 0172-2708274 Email: bimalokpal [dot] chandigarh [at] ecoi [dot] co [dot] in	Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir, Chandigarh.
Chennai - Shri M. Vasantha Krishna Office of the Insurance Ombudsman, Fatima Akhtar Court, 4th Floor, 453, Anna Salai, Teynampet, Chennai – 600 018. Tel.: 044-24333668 / 044-24335284 Fax: 044-24333664 Email: bimalokpal [dot] chennai [at] ecoi [dot] co [dot] in	Tamil Nadu, Pondicherry Town and Karaikal (which are part of Pondicherry).
Delhi - Shri Sudhir Krishna Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi – 110 002. Tel.: 011-23232481/ 011-23213504 Email: bimalokpal [dot] delhi [at] ecoi [dot] co [dot] in	Delhi.
Guwahati - Shri Kiriti .B. Saha Office of the Insurance Ombudsman, Jeevan Nivesh, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati – 781001(ASSAM). Tel.: 0361-2632204 / 0361-2602205 Email: bimalokpal [dot] guwahati [at] ecoi [dot] co [dot] in	Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura.
Hyderabad - Shri I. Suresh Babu Office of the Insurance Ombudsman, 6-2-46, 1st floor, "Moin Court", Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad - 500 004. Tel.: 040-67504123 / 040-23312122 Fax: 040-23376599 Email: bimalokpal [dot] hyderabad [at] ecoi [dot] co [dot] in	Andhra Pradesh, Telangana, Yanam and part of Territory of Pondicherry.
Jaipur - Smt. Sandhya Baliga Office of the Insurance Ombudsman, Jeevan Nidhi – II Bldg., Gr. Floor, Bhawani Singh Marg, Jaipur - 302 005. Tel.: 0141-2740363 Email: Bimalokpal [dot] jaipur [at] ecoi [dot] co [dot] in	Rajasthan.
Ernakulam - Ms. Poonam Bodra Office of the Insurance Ombudsman, 2nd Floor, Pulinat Bldg., Opp. Cochin Shipyard, M. G. Road, Ernakulam - 682 015. Tel.: 0484-2358759 / 0484-2359338 Fax: 0484-2359336 Email: bimalokpal [dot] ernakulam [at] ecoi [dot] co [dot] in	Kerala, Lakshadweep, Mahe-a part of Pondicherry.
Kolkata - Shri P. K. Rath Office of the Insurance Ombudsman, Hindustan Bldg. Annexe, 4th Floor, 4, C.R. Avenue, Kolkata - 700 072. Tel.: 033-22124339 / 033-22124340 Fax : 033-22124341 Email: bimalokpal [dot] kolkata [at] ecoi [dot] co [dot] in	West Bengal, Sikkim, Andaman & Nicobar Islands.
Lucknow -Shri Justice Anil Kumar Srivastava Office of the Insurance Ombudsman, 6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow - 226 001. Tel.: 0522-2231330 / 0522-2231331 Fax: 0522-2231310 Email: bimalokpal [dot] lucknow [at] ecoi [dot] co [dot] in	Districts of Uttar Pradesh : Laitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur,Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorkhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar.
Mumbai - Shri Milind A. Kharat Office of the Insurance Ombudsman, 3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054. Tel.: 022-26106552 / 022-26106960 Fax: 022-26106052 Email: bimalokpal [dot] mumbai [at] ecoi [dot] co [dot] in	Goa, Mumbai Metropolitan Region excluding Navi Mumbai & Thane.
Noida - Shri Chandra Shekhar Prasad Office of the Insurance Ombudsman, Bhagwan Sahai Palace 4th Floor, Main Road, Naya Bans, Sector 15, Distt: Gautam Buddh Nagar, U.P-201301. Tel.: 0120-2514250 / 0120-2514252 / 0120-2514253 Email: bimalokpal [dot] noida [at] ecoi [dot] co [dot] in	State of Uttaranchal and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur.
Patna - Shri N. K. Singh Office of the Insurance Ombudsman, 1st Floor,Kalpana Arcade Building,, Bazar Samiti Road, Bahadurpur, Patna 800 006. Tel.: 0612-2680952 Email: bimalokpal [dot] patna [at] ecoi [dot] co [dot] in	Bihar, Jharkhand.
Pune - Shri Vinay Sah Office of the Insurance Ombudsman, Jeevan Darshan Bldg., 3rd Floor, C.T.S. No.s. 195 to 198, N.C. Kelkar Road, Narayan Peth, Pune – 411 030. Tel.: 020-41312555 Email: bimalokpal [dot] pune [at] ecoi [dot] co [dot] in	Maharashtra, Area of Navi Mumbai and Thane excluding Mumbai Metropolitan Region.

Address for communication for complaints by fax/paper:

Consumer Affairs Department
Insurance Regulatory and Development Authority of India
Sy. No. 115/1
Financial District
Nanakramguda
Gachibowli
Hyderabad – 500 032, Telangana
Fax No: 040-20204000

Corporate Office

4th Floor, Tower 3, Wing ‘B’,
Kohinoor City, Kirol Road,
Kurla (W), Mumbai – 400070

Social Sites

Comments

Tue, 27/02/2018 - 4:43pm — Umesh Manohar Kadam (not verified)

Stop payment of my ECS From My Bank Account

Dear Sir/Madam,
This is Umesh Manohar Kadam and my policy Number is 003612015E. As i have already surrendered My Insurance policy to your insurance company at Borivali Branch Mumbai, i have a request please do not receive any cash from my bank account as i have already surrendered & tomorrow is my due date, so please i request u to send a standing instructions to my bank to stop payment from there side as edelewiese tokio has already received my policy documents and no more payment us receiving by your side. Please do not send any request to my bank for make u any payment of ecs. I hope u'll accept my request on high priority basis.

Thanking You.
Umesh Manohar Kadam

India Customer Care