booked for service since last one month, no response from the godrej

The company won't listed unless we teach them a lesion.
Lets order Godrej Appliances on Cash on delivery and return it back without making payment.
In this a person nearby got his issue resolved.

Fifteen days ago, after numerous calls to your customer service, a service agent finally visited my home and removed the faulty compressor. However, since then, I have not received any updates about the replacement. Each time I contact the service provider, they told that the replacement will be done in the next 2-3 days, but nothing has happened so far.

I've complain about the godrej company daaliganj, Lucknow center that they've send the person for installation of split A.C he had done fraud with me he has taken money for extra copper pipe for ₹950/m but it's available in market at ₹550/m and also taken
money for the outdoor stand which is ₹950 actually the stand price in market is ₹350 so I'm here to say to godrej Daaliganj center please take action against them and i know the name of the installation person His name is Muhammad iklaaq

I was receiving so many phone calls at the time of renewal of my AC contract for servicing
But now after paying so much foe 3 years the complaints are not even bothered by the centers. The people are rude and no backup of the earlier person attending is available
A separate complaint is to be given for gas filing and no one comes for nearly 10 days after lodging complaint

I have two AC Godrej AC under AMC. Even after repeated complaint lodging no service is available. Practically, I am not availing any service from Godrej Service Center. After taking money for three years at a time , service center is not providing any service. Last six month I have been struggling with service center. Horrible experience. What to do I am totally confused.

reply

Worst slow service for Godrej company.no one response for any complaint.

Godrej AC service
A 394 DDA colony khyala
New Delhi 110018

I have done blunder mistake by taking AMC of AC from Godrej, because the company is not trustworthy in its commitment,hence general public must think twice before purchasing appliances of Godrej company.

I purchased my AC on last year but still not getting any service from Godrej .

I have registered compliant for Godrej washing machine not working on 24th Oct'19. Service provider came but he was unable to resolve the issues. My compliant call no. is 919647. service agency M/S Atharva sales & services and techincial name is Mr. Tushar Kundlik Markad. He has taken full amount for repair but the problem is not solved. When I called back again & again , he is not responding.
Please do not send non technical persons for service providing to satisfy customers and resolve by sending proper technical persons.

Dear sir

We are received MSG from godrej for free maintenance to AC purchase on April 2019

You are share number ' but not applicable show when I call
Many time I try but response is same
And this is last chance for free maintenance

My application number - 40101701SD00717

Please check and solve in urgent basis and send you executive for maintenance

Hariom Vishwakarma

Godrej AC not cooling at 24Chitra Vihar, Delhi 110092 in the name of Manu Bhatnagar, since last 6 days. Several complaints have gone unattended.One technician came and diagnosed gas leakage. No one has come to rectify, what is the AMC money taken for. We will not purchase any further Godrej products and will tell everyone in our circle to avoid buying Godrej products in view of lousy service. No service provider numbers are responding either.

I have complained regarding cooling issue in my AC after which the technician visited after 7 days to solve the gas leakage issue. Just after 20 days the gas again leaked and I had to call the customer care again. The technician visited after 4 days and said a part has to be replaced which will come from Mumbai. They took the part and said they will come back in 2-4 days. This time the complaint was raised on 7th May. Today is 17th May. 10 days have elapsed and I am still awaiting for my AC to be repaired. I would never recommend anybody to buy Godrej products. Their after sales service has been traumatic, unprofessional and lethargic. Even today when I called the service technician he said the product part which has to be replaced will arrive in 7 days. I am in Ahmedabad and these people who are running service centre on behalf of Godrej dont even have parts which can be replaced. The distance from Ahmedabad to Mumbai is not that far that it should take 7-10 days for parts to come. Why the hell are you selling ACs in Ahmedabad when you cant provide prompt services.

Totally disappointed by Godrej.

Hi sir it's Narendra Kumar
My complaint I'd is X0605177317
I have complaint about my new ac that is not cooling. Two technician had come to my home to check my ac. First one is a duffer. Who don't know about ac stuffs! Second one is sharp minded person who tells us about the compressor that the compressor has failed!
Me and may family are suffering since 6 days! But no one is helping us! They just takes time.
I am very dissatisfied and disappointed with your sale after service. How can a new ac! Which I have used only 6-7 days have a problem?? How? Listen I want a new ac as a compensation. Or I will file a case against Godrej in consumer court! Because I was still waiting and waiting. No one is helping me in this matter. All are saying for time!
I have waited for 6 days! And now I am fed up with all Godrej promises.

HAII,THIS IS RANJAN KU MURUDI,FROM KONARK,I HAVE COMPLAIN TO GODREJ SERVICE CENTER TO REPAIR MY AC .THEY CAME TO MY HOME AND TOLD ME YOUR AC COMPRESSOR WAS DAMAGE.THEN I INFORMED TO GODREJ SERVICE CENTER,MS PUJA AND AREA MANAGER MR.SUBHAM BUT HE TOLD ME SIR IT WAS NOT THERE IT WILL TAKE TIME.IT WAS ALL MOST 20 DAYS BUT STILL NOT DONE.

Please refer to order number OD110285718825838000 and invoice number # FAAAVM1800165517 dated Sep-27, 2017.

Since the purchase of the split AC I have been facing many problems and the Godrej service team is unable to resolve the following issues
1) Sound from the Indoor unit while Swing mode is on. Service person said that it will be rectified with time, but to my disappointment the problem still persists.
2) After running the AC for about an hour, water starts falling inside the room damaging my wooden bed and expensive mattress. The service person came but gave arbitrary explanations and did not resolve the issue. I have again booked the complaint but the technician didnot turn up within 24 hours giving excuse for sunday.

I keep calling the customer care toll free number time and again but they seem helpless when I ask them to replace the AC under Warranty. Even they provided me number of Mr Siddiqui from service centre near by, but his way of listening to the customer was way too rude and unprofessional, and he could not send the technician on this saturday and sunday ( I am only available on saturday and sunday only).

This is the 5th time I am requesting for the resolution of my problems but I am extremely regretful to purchasing this pathetic product and way too pathetic service support from Godrej.

Please do not buy Godrej AC. I have Tata and Hitachi ACs at my home which are way too better in terms of product quality and after sales service support.

Regards
Disappointment customer.

I have been complaining since last two years about my split AC in your customer care toll free number but the matter is not sorted out till now. The technician are not well trained and till now I'm not being able to avail the comfort.
The indoor unit of my AC starts leaking after half an hour because of which my walls, mattress etc.got spoilt. But all efforts by your so called technicians are in vain.
My AC 's are under AMC... and to my surprise I didn't get the response as was promised before going for the AMC.Being such a reputed brand this kind of commitments are not at expected.

Hi,

I had booked a request on 3rd March 2018 for my second service (B0103461318) and nobody from tech team has visited my home. After waiting for almost one and a half months, I spoke with customer care before a couple of days ago and asked them to escalate this. They forwarded request to prioritise but still the same result that no one has visited my home.

Being a loyal customer to Godrej I seriously didnt want to bring this issue publicly but the kind of service i got is reaaly disgusting and disappointing.

An unhappy consumer,
Israr Ahmad
7709632XXX

Hello Sir/Madam
we bought Godrej Split AC on 26/04/2015 on the Name of my mother Shyamala Karlekar ,Recently in the month of january 2018 we have done sevice contract, our contract number is B1602457925
On 17th February 2018 technician came at house and he said there is gas leakage so AC has to be taken to the factory for rapairing.
Ac was taken to factory on 23rd February 2018 and it brought it back home on 28th February 2018, but cooling was there on first day itself
on 6th March 2018 we received the call from Godrej office enquiring about the job has been done , so we told her there was not any cooling
So 7th March 2018 Technician named Sangram Nath came at home and he said AC has to be taken to factory for repair
today is 14th march 2018,still we don't get the our AC back so called Sangram for enquiry,so he told us to contact the office
when will we get back our repaired AC
let me know about it
thanking you
Regards
Leena