IVRS Menu : 1800 102 4145

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• Press 1: To enter a registered mobile number.
• Press 2: To enter a Loan Application Id.

If you have any query/complaints, you can register your compliant/grievances through any one of the below mentioned channels :

For Complaint Registration

• Call the customer care number or complaints through online mode.
• You can write to -
  • Grievance Redressal Cell,
    Hero FinCorp Ltd.,
    A-44, Mohan Co-Operative Industrial Estate,
    Mathura Road,
    New Delhi - 110044
• For Two Wheeler Loans/Used Car/Loyalty Loan/Personal Loans and insurance complaints call at 18001024145 from 9:30 am to 6:30 pm or email at customer [dot] care [at] herofincorp [dot] com.
• For Loan Against Property and SME/Commercial Loans and insurance complaints call at 18001035271 from 10:00 am to 6:00 pm, Monday to Friday or email at corporate [dot] care [at] herofincorp [dot] com.

Level 1:

• If you are not satisfied with the resolution provided, then you can contact to the nodal officer contact given below:
  Hero FinCorp Ltd., A-44, Mohan
  Co-Operative Industrial Estate, Mathura
  Road, New Delhi - 110044
  Email: nodal [dot] officer [at] herofincorp [dot] com
  Contact No.: 0124-3633945 (9:30am-6:30pm)

Level 2:

• If your query is still not resolved within a period of 30 days, then you can also lodge your complaint online through Complaint Management System (CMS) Portal