ICICI Bank Credit Cards Customer Care No.

Updated on Tuesday, 8 October 2024 - 9:50am

Organization:

ICICI Bank

Toll free Number(s):

1800 1080 (For Customer Support)
1800 1020 123 (For Credit Card Queries)
1800 1020 1239 (For ICICI Bank Credit Card Number)
1800 103 8181 (For Wealth / Private Banking)

All India Number(s):

022-3366 7777 (Alternate No. For Credit Cards)
1860 120 6699 (For Corporate / Business/ Retail Institutional Banking)
1860 120 7777 (For Personal Banking)
86400 86400 (Whatsapp Support)

Website:

Official Website

IVRS Menu : 1800 1080

Firstly, select your preferred language :

Press 0 : To report lost of card, to unblock card or to report a fraud
Press * : To apply for a new product or for application status
Press 1 : For banking account
Press 2 : Credit card or prepaid card

Emails

customer [dot] care [at] icicibank [dot] com (Customer Support)
antiphishing [at] icicibank [dot] com (To Report A Suspicious Mail)

Important Links

SMS Banking

SMS <Message Format> to 022-5676766 or 9215676766

Sr No.	Service Name	Message Format
1	Balance Enquiry	IBALCC(space)Last 6 digits of Credit Card
2	Reward Points	IRPCC(space)Last 6 digits of Credit Card
3	Last Payment	ILPCC(space)Last 6 digits of Credit Card
4	Payment Due Date	IPDDCC(space)Last 6 digits of Credit Card
*Last 6 digits of Credit Card number not required to specify if only 1 Credit Card is linked to your User ID Please provide one character space between the keyword and parameter(s)-

SMS Service

Block/Unblock ATM withdrawal, online transactions & international transaction by iMobile Pay App
- SMS iMobile to 5676766 to download app link
SMS CRLIM <last 4 digits of card> to <022-5676766>
GPRS users, SMS iMobile to 56767661

Block Credit Card

In case you have not done the transaction, please call on 18002662 or
SMS BLOCK space Amount to 9215676766 from your registered mobile number and if you are outside India, call on 040-71403333.
In case you require any further information, you may call Customer Care or write to at customer [dot] care [at] icicibank [dot] com

Customer Complaints

Through Toll free number 1800 200 3344 .

Credit Card User

Enter your Credit Card Number and registered Mobile Number to receive your User ID.

Forgot /Generate Online Password

Enter your userid and your registered Mobile Number

Through Post

ICICI Bank Limited,
RPC Mumbai,
5th Floor, A-Wing, Autumn Estates
Chandivali Farm Road, Chandivali
Land Mark:Next to Chandivali Studio, Opp MHADA
Andheri-East,
Mumbai- 400072,India

Grievance Redressal

Level 1 : If customer submitted complaint for the first time, please send an Email
Level 2 : If customer is not satisfied with the resolution provided at Level 1, you can fill the Complaint Form and send it to Head – Phone Banking.
Customer can also asked Questions/Query to the Head – Phone Banking.
Level 3 : If customer is not satisfied with the resolution provided at Level 2, they can write further to Nodal Officer,
ICICI Bank Limited,
ICICI Phone Banking Center,
ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12,
Nanakramguda, Serilingampally, Hyderabad – 500032, India.
Level 4: If all the above level are not provide resolution to the customer , they can directly lodge the complaint to
Centralised Receipt and Processing Centre (CRPC)
Reserve Bank of India Central Vista,
Sector 17 Chandigarh – 160017
Toll Free Number : 14448 (9:30 am to 5:15 pm)
Online Portal to file complaint - Complaint Management System (CMS)

In all your communications, please indicate your complete Credit Card number.

Offices Address

Sr No.	Office Name	Contact No.	Address
1	ICICI Phone Banking Center	-	ICICI Bank Tower, 7th floor, Survey No: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad – 500032
2	Registered Office	0265-6722286 / 022-33667777	ICICI Bank Tower, Near Chakli Circle, Old Padra Road, Vadodara 390007, Gujarat, India. Ph No.-
3	Corporate Office	Tel : 022-33667777 Fax : 022-26531122	ICICI Bank Towers, Bandra-Kurla Complex, Mumbai 400 051.

Social Sites

Comments

Tue, 06/02/2024 - 10:02am — Vijay Palye (not verified)

As per New Statement received me from your end My credit card payment already done by UPI. But till now the calls are coming from your end. Please confirm it, my payment is done or not and contact me on my e-mail id vijay [dot] palye [at] rediffmail [dot] com

Sat, 18/06/2022 - 10:52am — Swetha M (not verified)

Credit Card Payment Issues

Hello My name is Swetha
My credit card number ××××××××××××9009
I have applied for the personal and it got rejected for the over due of 200 under my credit card which i am not at all using since 1 year the .32 paise also I am paying and in the i mobile app it is showing zero outstanding but when I checked with the loan people they are telling you have over due in your account . When am trying to reach the customer care number I am not able to contact them as well .

Wed, 30/09/2020 - 11:22pm — Anonymous (not verified)

credit card limit not increased

Actually I was told that the credit limit will be 1 lakh at the beginning when i agreed to receive the card.After that i raised as query that my credit limit is set to 38000 only.After some discussion i was assured that the limit will be definitely increased in 6 months.That too not done. After that in one more discussion I was again assured with guarented that it will be increased definitely in next month.It was the time in April 2020.Now September also ended still it is not increased even though there a a lot of transactions for both the years.HIGHLY DISAPPOINTED :(.

Tue, 30/06/2020 - 5:00pm — A Rambabu (not verified)

credit card renewal not recvd

sir,i received message from blue dart courier for new creditcard onmay 17th.But not received till date.what happened.plz send new card as possible early.

Fri, 03/04/2020 - 1:56am — Sanchita Banerjee (not verified)

Deposi of entire Loan amount

Sir,
I have submitted a request to customer care for deposit the entire loan amount in one time measure . My request No SR670857547 dated 03/03/2020. But till date I hv not received anything. Kindly convey the details to my mail./any communication.

Wed, 19/02/2020 - 11:14am — AS.Shanthi (not verified)

EMI Convertion without my Permission

Dear Sir,
I have Purchase from Vanavil Super Market as On 8th February Rs.10028/=
The above amount as on 14th February, Converted to EMI as per message recd my Mobile
my question is without my permission why did converted EMI? please rectify the same.

regards
AS.Shanthi

Mon, 03/02/2020 - 2:17pm — Anirban Ghosh (not verified)

Complaint regarding Dispute Transaction

Hi Team,

I have discussed with INDIGO team again regarding dispute of amount deduction from credit card, which is 11565/-. During discussion I have received information from INDIGO finance team (Mr. Bhargav part of the Finance), the transaction did not happened and my ticket has been cancelled. Which I have checked in the INDIGO site with my PNR detail #SB56GI. In this case INDIGO confirmed they have not received the amount from ICICI.

Please re-verify with INDIGO team with PNR#SB56GI and refund the amount as early as possible.

Below the Transaction details,

Date of Transaction: 04/Nov/2018 21:38PM

Payment To : INDIGO AIRWAYS GURGAON IN

Amount: 11,565.00

Regards

Anirban Ghosh

Tue, 28/01/2020 - 3:41pm — vina (not verified)

Auto Debit

Dear Sir,

I didn't give auto debit for Credit card payment but some how happened auto debit. Please cancel the auto debit option and Today my credit card payment last date but they have charged auto debit Rs.1500/- and GST.This is very bad I didn't knew that auto debit option. Please reverse the auto debit amount. I will pay Credit card payment.

Kindly do the needful.

Thank You,
Vina

Thu, 09/01/2020 - 7:18pm — ravi sharma (not verified)

credit card protection money

while purchasing the credit card, i was told that my credit card will be free of cost for the life time. but now they are putting credit card protection money, late charges and others. even though i tried calling customer care many times but there was no response from their side. the call always come on waiting.

Fri, 20/12/2019 - 11:59am — Mahesh M (not verified)

My name is Mahesh M from

My name is Mahesh M from Bangalore my ICICI Credit Card No. XXXX XXXX XXXX 0009

I have using HDFC & SBI Credit Card, HDFC card limit Rs.109,000/- and SBI Rs.84,000/- some months back I have received call from bank bazar they will conveyance me your credit score is good you are eligible for ICICI card for pre of cost means no additional charges no yearly maintenance charges so I am agreed to processed the your card, and I have received the call from your bank and they will told me same benefits that’s way I am applying your card, but once received your card after one month I have received the statement that is showing Rs.500/- + tax and some of Rs.1200/- for insurance charges, immediately I have sent a mail to customer care and I call to your executive I request to cancel your card. but still I am received the email statement.

Please kindly cancel my credit card and I am not pay anything, because I am not using your card.

Once again I request you to cancel or block my credit card.

Thanks
Mahesh M

Thu, 14/11/2019 - 10:26am — Ujwala Sawant (not verified)

Adding extra cost of protection card

Hi,

ICICI offered me a credit card of Icici bank and then just forced to have the card protection why??? Why do i want that..In call they had confirmed me i can choose to not to have that.. One day I received that protection card.. Why.. You told me that i can choose not to have it.. My card doesn't have balance then for what do i protect..

Now from no where.. I have not used the credit card i have receiving the msg from bank you payment is due for 2890...

Are you guys fooling around people..
Solve this in high priority

Or else I need to file this in consumer court for fooling around customer.. And forcing them to buy card protection.. Even though they not needed it..

I tried contacting customers care.. Couldn't get through it

Also I have call recording for all communication happened with your agent..

Fri, 20/12/2019 - 11:51am — Mahesh M (not verified)

same problem

Yes sir i am also facing same problem, some months back i have received the call from ICICI customer care and proving card they will told me no processing charges, no additional charges and no yearly maintenance charges. but after received the card i have received the email statement that is showing 500 + tax and protect charges of Rs.1200 + tax immediately i have inform to customer executive but still i am received the email statement Rs.4000 +

not only ICICI one more Bank SBI Tata star Titanium card also same problems,

i think all banks cheating to innocent peoples

Mon, 11/11/2019 - 2:05pm — Anonymous (not verified)

Credit card not received

I am Arun baby, I have applied for the ICICI bank credit card 1 month ago, i didn't received credit card yet. please do the needful and revert back.

Wed, 30/10/2019 - 8:10pm — MANORANJAN SWAIN (not verified)

Non receipt of monthly statement of account

Dear team,
Plz send the monthly statement on my registered mail ID. also mentioned details.
Plz correct & update the mail id in your system.

Wed, 30/10/2019 - 11:22am — SIVAKUMAR (not verified)

Need Support in Accessing imobile

Unable to activate imobile in my mobile phone please do help us in this regards on urgent basis. Unable to contact customer care also.

Wed, 09/10/2019 - 8:59pm — Gajanand (not verified)

Activation of credit card

Hi Sir/mam
My credit card is blocked and i'm not able to connect customer care also please help me

Wed, 28/08/2019 - 12:31pm — Akash Talekar (not verified)

Credit card not received yet but bill does.

Dear Cncern,

I am Akash Talekar, I have applied for the ICICI bank credit card 4 month ago, i didn't received credit card yet but im receiving Credit card bill every month. please do the needful and revert back on my mail id.

Tue, 23/04/2019 - 11:18pm — Manikantan eswaran (not verified)

About Credit card

Still I have not credit card it's over 2months finish, ur executive name is Muthu he told that ur credit card is we will dispatch, but still no he take from me money Rs.1000, he is froud ur ICICI bank also frud... Pollachi branch Tamilnadu..

Thu, 21/03/2019 - 2:28pm — Bijaya Laxmi Palai (not verified)

Failed to generate Credit Card Pin

Sorry to inform you that visited your branch more than 10 times for generation of PIN of credit card but failed to generate pin,when ever contacting your customer care it is saying wrong credit card number
I think it would better to close account and surrender your two credit cards

Tue, 10/12/2019 - 11:41am — SANJIB DAS (not verified)

NOT GENERATE CREDIT CARD PIN

I received new credit card after expiry of my old card but not received any PIN letter.
so i request you please send credit card pin in my postal address as early

Tue, 14/07/2020 - 9:46am — Budharam (not verified)

pin nmbar di

Mon, 08/10/2018 - 1:01pm — Rajesh Khanna (not verified)

Non recipt of card

I have not received the card but i am receiving the bill. Kindly stop

Tue, 02/10/2018 - 3:11am — Vijay bennur (not verified)

coral credit card

Dear Sir/Madam
I am using ICICI credit card for more than decade. Presently i am having ICICI bank Coral card ending with xxxx xxxx xxxx 7016. This was issued to me in Jan 2015. The card # are not visible clearly can you replace this card with out any further cost to me?
Thanking you

V H Bennur

Thu, 16/08/2018 - 12:15pm — atul chaudhary (not verified)

forgot credit card pin

i have forgot my icici credit card pin number kindly suggest what to do

Tue, 14/08/2018 - 3:24pm — Sarang Pawade (not verified)

Credit card not received

hello,

I have not received my credit card which i had applied 3 months back, blue dart has once contacted me but later they have not contacted nor send me any details. how could the card has been returned without confirmation with me on a call.

Regards,
Sarang
XXXXX8801

Sat, 04/08/2018 - 2:18pm — vikrant kulkarni (not verified)

Credit card Application

i have call many times regarding my application but still no reply from your side.
W110130406780 is my Application number - Both Verification's are done but it was rejected for Adhar Doc was Not Clear. i m ready to resubmit it but no reaply from ur side from last 30 days.
please do the needful urgently

Sun, 22/07/2018 - 3:00pm — Zaheda Begum (not verified)

Withheld due to security reasons

Hello, I am unable to do transaction using my credit card as it is showing your transaction is withheld with your banker for security reasons. Please try to resolve this problem soon

Wed, 13/06/2018 - 10:31am — Dileep (not verified)

Credit card bill EMI conversion

Hi Team,
Is there any available to convert credit card amount to convert EMI because I tried in netbanking but it was showing not have eligible to convert EMI

Sun, 10/06/2018 - 2:38pm — Mayuri kumari (not verified)

My credit card is block

Suddenly my credit card is blocked and not able to reached customer care.

Tue, 09/10/2018 - 5:44pm — RAVIKUMAR BAROT (not verified)

CREDIT CARD HAS BEEN BLOCKED PLS

PLS UNBLOCK MY CREDIT CARD....

Tue, 19/06/2018 - 12:45pm — k.sathianarayanan (not verified)

Activation of credit card

Dear Sir,

My credit card was blocked please activate the credit card as early as possible and inform us for the activation. Urgently need. Please do at the earliest

Regards
k.sathianarayanan

Mon, 24/09/2018 - 11:31am — gangaraju u (not verified)

my credit card block so kindly reopen my credit card

REG: my credit block so kindly re open my credit card pin

Mon, 04/06/2018 - 5:32pm — Sreenidhi S K (not verified)

Pin not received

I have a ICICI card for several years and I am quite happy with the services rendered so far. I have received a new renewed card. But the old pin does not work. I do not have the new pin. Hence I am forced to use other cards. Can you please help me a new pin at the earliest.

Mon, 04/06/2018 - 8:30am — Shanmukha Rao (not verified)

Regarding updating of monthly transactions properly

Dear sir I suri shanmukharao had an account and credit card of your bank. The problem is that you are not updating daily transactions properly. So that I can not use it properly. I don't want to mention my card and account details here for security purposes. please go through it. And solve my problem as early as possible. Thanks

Mon, 21/05/2018 - 4:46pm — MAHIPAL (not verified)

Complaint regarding not issuing Credit Card.

I have sent complaint many times regarding not issuing credit card to me even after given all concerned documents and also send an SMS as per advice of customer care executive in the manner CCAPP E110040406936 to 5676766 on 14/5/18 and having service request no.SR544063450 but till now there is not any solution of my problem and even not issued any credit card to me.
Please solve the matter as earliest.
From-MAHIPAL
Mb.8790992xxx

Mon, 21/05/2018 - 4:38pm — MAHIPAL (not verified)

Complaint regarding not issuing Credit Card.

I have applied for credit card having application no.- E110040406936 and also send SMS like CCAPP E110040406936 on 14/5/18 and got a service request no.- SR544063450 but till now my credit card has not issued. Please mention clear reason behind it and solve my problem as soon as possible.
From-MAHIPAL
Mb.8790992xxx

Mon, 09/04/2018 - 4:20pm — Mitul Rami (not verified)

Regarding Calls from Agency

Dear Concern,

Here I am sending this request for the payment of my ICICI credit card.
As i have already word with customer service executive for the request of block the calls from the agency, As per talk with executive I was jobless for since last 6th months and due to that reason unable to make payment of card properly, I have already got job and it will take some time to release my first salary of 2 months and already talked with agency and executive will pay the amount once i will get my salary, But i have getting too many calls from the agency and they were talked manners less and just forcing me to pay the amount as they wish, I have already told them about payment amount and all but they just denied the things and forcing me to make payment as per their need, this is my request kindly block all this calls from agency i will do the payment of Rs.15000 in this week.

Mitul Rami