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IDBI Bank Credit Card Customer Care No. 1800 425 7600

Updated on Thursday, 10 October 2024 - 5:23pm
Organization: 
Toll free Number(s): 
  • 1800 425 7600 (For Hotlisting Of Credit Cards /Queries / Complaints, 24*7)
  • 1800 209 4324 (For Contact Support)
  • 1800 22 1070 (Alternate No. For Support)
  • 1800 208 1947 (For Credit Card Reward Points Related Queries, 9am-6pm, Mon-Sat)
All India Number(s): 
  • 022-4042 6013 (Credit Card Queries)
Website: 
Official Website

IVRS Menu : 1800 425 7600

  • Press 1: To To Block Or Hotlist Your Card
  • Press 2: To Activate A New Card
  • Press 3: To Generate Telephone Pin
  • Press 4: To If You Are An Existing Card Holder
  • Press 5: To Transaction Security

Email

  • idbicards [at] idbi [dot] co [dot] in (For Credit Card Related Queries)
  • membersupport [at] idbidelight [dot] com (For Credit Card Reward Points Related Queries)

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Important Links

Central Public Information Officers (CPIOs)

Address: IDBI Tower, Cuffe Parade,
WTC Complex, Mumbai-400 005. (Same For All)

Sr.No. Name of Vertical/Department Contatct No. Email
General Manager
1 Corporate Banking Group 022-66194322 zumer [dot] damania [at] idbi [dot] co [dot] in
2 Trade Finance 022-66552254 dillip [dot] rout [at] idbi [dot] co [dot] in
3 Retail Banking Group (Liability) 022-66263586 ratnesh_s [at] idbi [dot] co [dot] in
4 Retail Banking Group (Structured Retail Assets) 022-66194307 ritika_madhavan [at] idbi [dot] co [dot] in
5 Priority Sector Group 022-66552086 hema [at] idbi [dot] co [dot] in
6 International Banking Group 022-66263535 raja [dot] kpv [at] idbi [dot] co [dot] in
7 Treasury 022-66263614 milton [dot] ghosh [at] idbi [dot] co [dot] in
8 Finance And Accounts Department 022-66552233 m [dot] mustafa [at] idbi [dot] co [dot] in
9 Investment Cell 022-66194282 saurabh [dot] singh [at] idbi [dot] co [dot] in
10 Centralised Operations (including CPU) 022-66700611 rg [dot] rathod [at] idbi [dot] co [dot] in
11 Branch Operations Support And Policy Department(BOSPD) 022-66553355 ranganadh [dot] stp [at] idbi [dot] co [dot] in
12 NPA Management Group / Board of Industrial And Financial Reconstruction 022-66553355 prasad [dot] shatrughna [at] idbi [dot] co [dot] in
13 Board Department 022-66194361 jyothi [dot] nair [at] idbi [dot] co [dot] in
14 Risk Management Department 022-66552059 prafulla [dot] behera [at] idbi [dot] co [dot] in
15 Corporate Strategy And Planning Department 022-66263583 jh [dot] lobo [at] idbi [dot] co [dot] in
16 Administration Department 022-66552174 avijit [dot] das [at] idbi [dot] co [dot] in
17 Infrastructure Management Department 022-66552174 avijit [dot] das [at] idbi [dot] co [dot] in
18 Legal Department 022-66552051 b [dot] shankar [at] idbi [dot] co [dot] in
19 Internal Audit Department 022-66552076 ck [dot] srikumar [at] idbi [dot] co [dot] in
20 Human Resources Department/ IDBI Training College 022-66552292 ak [dot] merinde [at] idbi [dot] co [dot] in
21 Vigilance Department 022- 66194305 y [dot] sandhya [at] idbi [dot] co [dot] in
22 Compliance Department 022- 66552283 prasanna [dot] mukne [at] idbi [dot] co [dot] in
23 IT Division 022- 66552075 ka [dot] ajithakumar [at] idbi [dot] co [dot] in
24 MIS Department 022- 66194303 vivek [dot] zakarde [at] idbi [dot] co [dot] in
25 Digital Banking And Emerging Payments Department 022-66194309 ismail_m [at] idbi [dot] co [dot] in
26 Domestic Resources Department 022- 66263500 pradeep [dot] s [at] idbi [dot] co [dot] in
27 Retail Recovery 022- 66552075 suryakiran [at] idbi [dot] co [dot] in
28 Credit Monitoring Department 022- 66552246 pp [dot] gokhale [at] idbi [dot] co [dot] in
29 Retail Collection Department 022- 66552078 s_sivaraman [at] idbi [dot] co [dot] in
Appellate Authority (AA)
30 Appellate Authority (AA) 022-66194324 aa [dot] rti [at] idbi [dot] co [dot] in
31 Appellate Authority (AA) 022- 66552245 aaa [dot] rti [at] idbi [dot] co [dot] in

For Grievance Redressal

Level 1

  • If you have any query/complaint then, firstly you have to call 18004257600,18002081947 (For Delight Points related queries), 022-40426013 or email at idbicards [at] idbi [dot] co [dot] in, ccdisputes [at] idbi [dot] co [dot] in, membersupport [at] idbidelight [dot] com

Level 2

  • If your complaint is not resolved within 8 working days then, you can contact to the Grievance Redressal Officer (GRO) at the following details:
    Contact No.: 022-66552122 (10am-6pm, Mon-Sat, Except 2nd and 4th Sat of the month)
    Email: grocc [at] idbi [dot] co [dot] in
    Address: Office Address IDBI Bank Ltd.,
    Credit Cards, RBG, 19th Floor, A Wing,
    IDBI Tower, WTC Complex,
    Cuffe Parade, Mumbai - 400005

Level 3

  • If you are still not satisfied with above levels then, you can contact to the Principal Nodal Officer and General Manager (PNO) at the following details:
    Contact No.: 022-66552184(10am-6pm, Mon-Sat, Except 2nd and 4th Sat of the month)
    Email: pno [at] idbi [dot] co [dot] in
    Address: Office Address IDBI Bank Ltd.
    Customer Care Centre, 19th Floor, A Wing,
    IDBI Tower, WTC Complex,
    Cuffe Parade, Mumbai - 400005
  • You can lodge your complaint online through CMS Portal.

Registered Offices Address

IDBI Bank Ltd.
IDBI Tower, WTC Complex,
Cuffe Parade, Colaba, Mumbai 400005.

Parent Article: 
IDBI Bank Customer Care No. 1800 209 4324