Emails

• creditcard [at] iobnet [dot] co [dot] in (For Customer Query)
• gm-csd [at] iob [dot] in (For Query)

Install App

Important Links

• Customer Support Portal (VISA Card)
• Customer Portal (Rupay Cards)
• Branch Locator
• Frequently Asked Questions

For SMS Service

• To block your card, send an SMS "HOT" to 9966051699, or use the Mobile App: go to Card Actions > Manage Cards > Block Card.

For Enquiries

Grievances Redressal Procedure

Level 1

• If you have any query/ complaints then firstly you have to call 1800890445, 1800425445 or email at creditcard [at] iobnet [dot] co [dot] in or you can visit your nearest branch.

Level 2

• If your query is not resolved then you can contact to the head of the departments of the bank, contact details given below:
  Designation: Chief Manager
  Contact No.: 044-71729701
  Email: creditcard [at] iobnet [dot] co [dot] in
  

Level 3

• You can also contact to Nodal Officer at the details given below:

  Sr. No.	Regional Office	Designation	Contact No.	Email Id
  1	Ahmedabad	SM	079-26581984	0811ro [at] iobnet [dot] co [dot] in
  2	Bangalore	M	080-22950218	0800ro [at] iobnet [dot] co [dot] in
  3	Baroda	CM	0265-2960018	pradeepkumarsaha [at] iobnet [dot] co [dot] in
  4	Berhampur	CM	0680-2290410	ratikantabehera [at] iobnet [dot] co [dot] in
  5	Bhopal	M	0755-2570970	2253csd [at] iob [dot] in
  6	Bhubaneshwar	CM	0674-2546168	0815ro [at] iobnet [dot] co [dot] in
  7	Chandigarh	SM	0172-2795769	0812insp [at] iobnet [dot] co [dot] in
  8	Chennai I	M	044-28552079	0803rogad [at] iob [dot] in
  9	Chennai - Ii	M	044-71729780	2001kyc [at] iob [dot] in
  10	Coimbatore	SM	0422-2497171	0807csd [at] iob [dot] in
  11	Dehradun	AM	0135-2523705	2952csd [at] iob [dot] in
  12	Delhi	SM	011-25731322, 011-25757271, 011-25757254	delhimkt [at] iobnet [dot] co [dot] in
  13	Ernakulam	AM	0484-2377804	ernakulamnri [at] iobnet [dot] co [dot] in
  14	Erode	CM	0424-2220756, 0424-2226295	2014ro [at] iob [dot] in
  15	Guwahati	AM	0361-2465308	2037ro [at] iobnet [dot] co [dot] in
  16	Hyderabad	AM	040-23468878	0808plan [at] iob [dot] in
  17	Jaipur	SM	0141-4032705	2009ro [at] iobnet [dot] co [dot] in
  18	Kanchipuram	AM	044-27223165	2000ro [at] iobnet [dot] co [dot] in
  19	Karaikudi	M	04565-226804	0820ro [at] iobnet [dot] co [dot] in
  20	Kolkata - I	M	033-22299700, 033-22299701, 033-22299702, 033-22299704	0802ro [at] iobnet [dot] co [dot] in
  21	Kolkata - Ii	AM	033-22270635	0818ro [at] iobnet [dot] co [dot] in
  22	Lucknow	AM	0522-4934672	0814csd [at] iob [dot] in
  23	Ludhiana	M	0161-2445000	2013insp [at] iobnet [dot] co [dot] in
  24	Madurai	CM	0452-2532851	0804ro [at] iobnet [dot] co [dot] in
  25	Mangalore	SM	0824-2450805	2451ro [at] iobnet [dot] co [dot] in
  26	Meerut	AM	0121-2793203	2004csd [at] iob [dot] in
  27	Mumbai	SM	022-22174146	0801csd [at] iob [dot] in
  28	Mysore	M	0821 - 2361488	3808ro [at] iob [dot] in
  29	Nagarkoili	AM	04652-231654	2003ro [at] iobnet [dot] co [dot] in
  30	Nagpur	CM	0712-2533302, 0712-2533303, 0712-2533304	2920ro [at] iobnet [dot] co [dot] in
  31	Ncr Delhi	AM	0129-2259546	2254ro [at] iobnet [dot] co [dot] in
  32	Panaji-Goa	SM	0832-2430642	2011ro [at] iobnet [dot] co [dot] in
  33	Patna	AM	0612-2219025	2016ro [at] iobnet [dot] co [dot] in
  34	Puducherry	M	0413-2207805	0821ro [at] iobnet [dot] co [dot] in
  35	Pune	AM	020-25679234	2256ro [at] iobnet [dot] co [dot] in
  36	Raipur	SM	0771-2583917	2955insp [at] iobnet [dot] co [dot] in
  37	Ranchi	AM	0651-2361616	ranchiplan [at] iobnet [dot] co [dot] in
  38	Salem	AM	0427-2440540	0823ro [at] iobnet [dot] co
  39	Siliguri	CM	0353-2502176	siliguriro [at] iobnet [dot] co [dot] in
  40	Tanjore	M	04362-245388, 04362-246723, 04362-245279	0816ro [at] iobnet [dot] co [dot] in
  41	Tirunilveli	M	0462-2321012	0817ro [at] iobnet [dot] co [dot] in
  42	trichy	AM	0431-2418649, 0431-2418659	0806ro [at] iobnet [dot] co [dot] in
  43	trivandrum	CM	0471-2471195	0809csd [at] iob [dot] in
  44	Tutikorin	AM	0461-2325780, 0461-2325603	2002ro [at] iobnet [dot] co [dot] in
  45	Varanasi	M	0542-2220619	2947insp [at] iob [dot] in
  46	Vellore	AGM	0416-2242486	vel [dot] roplan [at] iobnet [dot] co [dot] in
  47	Vijayawada	AM	0866-2482325	0825ro [at] iob [dot] in
  48	Visakhapatnam	AM	0891-2706932, 0891-2567546	2010ro [at] iobnet [dot] co [dot] in
  49	Warangal	CM	0870-2421772	warangalro [at] iobnet [dot] co [dot] in

• You can also lodge your complaint online through Standardized Public Grievance Redressal System (SPGRS), Pensioners Grievance/Complaint Redressal System (PGRS) or CMS Portal

Download Forms

NRI Queries Contact Support

Contact No.: +91-44-28522630, +91-44-28519618
Email: Email: fedcar [at] iobnet [dot] co [dot] in
Fax: +91-44-28519619, +91-44-28519619

Overseas Branches and Representative Offices

Central Office Address

762/763, IOB, Anna Salai, Chennai,
Tamil Nadu-600002.
Ph: 044-28889352