Infinix Customer Care No.

Updated on Saturday, 14 December 2024 - 10:51am

Organization:

Infinix

Toll free Number(s):

1800 419 0525 (For Customer Support, Mon-Sun, 10am-7pm)

All India Number(s):

99991 35666 (For Support)

Website:

Official Website

IVRS Menu: 1800 419 0525

First select your preferred language

Press 1: For Mobile
Press 2: For TV Installation
Press 3: For TV Repair
Press 4: For Itel Sound Bar
Press 5: For Infinix Laptop
Press 6: For Oraimo Accessories
Press 7: For Itel, Techno Or Infinix Smart Accessories

Emails

service [at] carlcare [dot] com (For General Query)

service [dot] india [at] carlcare [dot] com (For Support)

Important Links

For Customer Support

For customer support or service centres you can visit Carlcare Services.

Address

Unit no. B-303, Third floor,
Tower-B, Advant Navis Business Park,
Noida-Greater Noida Expy,
Sector 142, Noida, Uttar Pradesh 201305

Social Sites

Comments

Sun, 17/11/2024 - 9:46am — Sumit (not verified)

Update and fingerprint not working automatically

Sir mere phone me abhi tk letest update nhi aaya hai abhi bhi phone me Android 12 hi show kr rha hai please Android 15 dijiye or mere phone me automatically fingerprint ne work krna bnd kr diya phone blink huaa or fingerprint not working please reply and help me
And my phone name infinix note 12 5g

Sun, 17/11/2024 - 9:43am — Sumit (not verified)

Update and fingerprint not working automatically

Sat, 26/10/2024 - 5:11pm — Roshan Parida (not verified)

Fingerprint settings not showing and working.

Heyy I am Roshan. I have Infinix Note 11s Free Fire Edition since 798days.
Today I am facing a problem after charging, my phone fingerprint is not working and when I go to settings it is now showing. So give a update and fix this. Without fingerpirnt , mobile using is so hard for me. Fix this aa fast as you can

Wed, 23/10/2024 - 8:44pm — Rathod Arunkumar ambalal (not verified)

Display no touch problem

Wed, 23/10/2024 - 3:41am — Mullataa (not verified)

Questions

My phone infinx hot 20i mobile phone after i update software system, after some minute it is open and close,open and close .........why said this and how I fix this problem?

Fri, 06/09/2024 - 7:55am — Lucky yaduwanshi (not verified)

After Android 14 update touch is not working

After updating Android 14 touch is not working

Fri, 30/08/2024 - 8:05am — GurpreetSingh (not verified)

Mere phone ki battery khrab

Mere phone ki battery khrab ho gayi 6 month me or service centre Wale 1200/1300 mang rahe h battery change krne ka bolte h battery ki warranty 6 month ki hoti h pls help me koi dost btao ki sach me Aisa hi hota h

Fri, 26/07/2024 - 7:30pm — Dipankar Bauldas (not verified)

Infinix gt 20 pro

My mobile screen going blur white while playing YouTube or any other video apps.

Tue, 23/07/2024 - 8:51am — Arjun (not verified)

Regarding infinix gt20 pro

Bgmi graphics are blurry

Wed, 15/05/2024 - 4:33pm — SUSOVON SARDAR (not verified)

INFINIX GT 10 PRO

My phone display multi touch issue but screen not damage and gaming tools voice changer not available in game mode please help me

Sat, 04/05/2024 - 12:41am — Udit Goyal (not verified)

Infinix note 40 pro

I bought new mobile phone and touch screen not working correct and leg this mobbile

Fri, 12/04/2024 - 12:46pm — M. Sajid (not verified)

Halo light issue

Halo light option not available in my note 40 pro 4g. I purchased this mobile 3 days ago. And continuously serching each and every area of settings but there isn't and option in mobile settings of halo light activation. Kindly contact me and guide me and solve my issue. Thanks

Fri, 29/03/2024 - 6:39pm — Anonymous (not verified)

आप लोग अधिक सुविधाओं के लिए

आप लोग अधिक सुविधाओं के लिए हर छह महीने में एंड्रॉइड संस्करण अपडेट लाते रहेंगे

Mon, 12/02/2024 - 5:03pm — Ananta Arbat (not verified)

Mobile 30 5g charger

Infinix 30 Not 5g charger worked only 4 moths from buying date.

Fri, 09/02/2024 - 9:24am — Anonymous (not verified)

Regarding desktop grid settings in my infinix note 30 5g

I have infinix note 35 g I want to change the desktop grid to small or to default but now I have only two options visible that is 6x5 and 6x4. I want none option or an option to revert the settings but I don't have any...i have sent an email also including screenshots kindly check out and do the required changes in next update please. I want to revert or want compact and small icons on my home screen...kindly consider

Wed, 24/01/2024 - 8:24pm — Anonymous (not verified)

Android 14 version not updating

Is mobile me Android 14 version update nhi ho rha h please solve this problem and give me a Settisfied answer for this.

Wed, 27/12/2023 - 4:02pm — Anonymous (not verified)

Infinix zero lag issue

INFINIX ZERO 5G 2023.LAG ISSUE. FORGET ABOUT MULTITASKING CAN'T EVEN RUN A SINGLE GAME PROPERLY. MY GAME KEEPS CRASHING AND FPS KEEPS DROPPING. IT'S TOO LAGGY CAN'T EVEN PLAY PROPERLY. EVEN FACTORY RESET MY PHONE BUT STILL SAME ISSUE. 2GB RAM PHONE WITH MUCH WORSE PROCCESSOR PERFORMS BETTER THAN THIS. IS IT BECAUSE OF THE RECENT UPDATE OF 13 OR WHAT'S THE ISSUE WITH THIS PHONE? CAN'T EVEN PLAY BGMI PEACEFULLY BECAUSE OF UNTHINKABLE LAGS. I WANT COMPENSATION. IT'S ONLY BEEN TWO MONTHS SINCE I PURCHASED THIS PHONE. THIS IS A BIG PROBLEM. REPLY ME.

Fri, 08/12/2023 - 12:34pm — Anonymous (not verified)

My phone is not recieve 14 software update

My phone infinix hot 30 5g is not recieve 14 software update

Mon, 16/10/2023 - 11:50pm — Lav Kumar (not verified)

Infinix note30 5g ke bare me

Charging very slow

Thu, 11/04/2024 - 4:02pm — Kunal (not verified)

Over heating problem

I use new mobile note 30 5g direct sunlight 5minutes température going 44+
Please solve my problem
My problem not solvevwirh in one week I case direct court

Mon, 12/02/2024 - 4:51pm — Ananta (not verified)

My mobile charger is not working

Infinix 30 Not 5g charger worked only 4 moths from buying date.

Fri, 29/09/2023 - 8:18pm — Satheesh (not verified)

Bluetooth ... Mic not enabling to car audio

Bluetooth is connected with my car audio but when I receive a call... Mic is not functioning and everytime while driving force to change to speaker mode to speak... What is the issue? Any settings to be changed for mic

Mon, 11/09/2023 - 3:11pm — Ashokkumar (not verified)

Battery drained and not charging properly and software complaint

I purchased a MirrorBlack, 128 GB Infinix HOT 30i from Flipkart, and it was delivered to me on August 24,. I've attached the invoice for your review. I noticed some battery problems after just one day of use, and the battery backup quickly decreased. After speaking with Flipkart, they advised me to follow up with the Infinix local service center. On August 26 evening, I went to Service centre in East Tambaram, Chennai, Tamil Nadu. They asked me to come back on 28th Aug (Monday)
On August 28 visit, they filed a complaint
On August 31, Got a call from the local service center saying the mobile was ready for pickup.
On September 1st, I went to pick up the mobile. The repair center employee then stated that the only 64 GB model was available for replacement. When I requested for the Same variation, they claimed that production had been stopped, and that the only variant they had was the 64 GB.I asked them to provide a written confirmation for the same but they are not ready. Currently, they want me to wait a few more days. Still not yet receive any feedback or call from service center

MY Email : Ash [dot] kumar2020 [at] gmail [dot] com

Sat, 02/09/2023 - 11:21am — Ankit (not verified)

Problem in GT 10 pro new launch phone

I was bought this phone on 19-08-2023 on Saturday.In next sixth day some problem are showing in the phone then some charging problem and some otg connection and some software bloterware problem seen then .I was gone were to i this phone from retail shop in city mall kalol (382721) .they not replace this phone i was gone in sixth his shop he tells talk to service center and service centre he talls talk to shop what i can do give me a new please my phone on seven day period replacement process please replace them please i was requesting to you replace this phone my experience are so bad this phone not working at least month they only for five day and then some problem create in phone in software and battery and charger . So bad experience in my first phone.

Thanks give response immediately for this bad experience thank you

Ye sab mene gmail kiya service centre ko koi bhi reply nahi aaya

Bhout hi kharb experience raha hai

Dont buy this phone of infinix phone of GT 10 pro very major problem in phone

Tue, 29/08/2023 - 2:52pm — Dilip Kumar Pandey (not verified)

Regarding speaker fail to work within warranty period

I have bought Infinix mobile through flipkart service but within a year within one year of warranty period the speaker stopped working Now what to do???? There is no Authorised Service center at Shahdol MP. These companies just befool the people by selling such useless products which do not work properly even for one year. I would suggest all of you to stop using such mobiles like Infinix which has started their market without any reliability of the product.

Fri, 25/08/2023 - 8:44pm — Chakradhar (not verified)

Camera not working

Showing can't connect to the camera please close flash light or any app
I used only 5 days please replace another phone or other wise please refund my money if this to not happen I will burn the mobile with petrol take video to post in social media i will show to the people how infinix mobiles are working new ones
I loose my money other peoples can't loose they money buying infinix mobiles

Tue, 15/08/2023 - 1:34pm — Nirmit Punia (not verified)

Camera Issue

Model - Infinix Note 30 5G
Issue - Camera is not working.
Showing
^
Can't connect to the camera. Plase make sure to close other app that may use camera or flashlight.

Please fix it.
My email - nirmitpunia [at] gmail [dot] com

Mon, 31/07/2023 - 11:14pm — Bharghavansh (not verified)

Infinix note 30 5g camera issue

Sir my camera didn't work
And shows
↓
Can't connect to the camera. Plase make sure to close other app that may use camera or flashlight.

Sir plz solve this issue immediately

My email-ranshurajput657 [at] gmail [dot] com

Otherwise I will case against you by higher authority

Thankyou

Sat, 27/04/2024 - 8:00pm — AnKush Savre (not verified)

My back camera is not working

I have shown my infinix 30 5G without l seeing my mobile phone he told me that your Motherboard is damaged I requested him not to remove the cover plz do the format but still they have removed but not in front of me and shown me there is a hole and you to change the mother board. I shown my mobile phone in other centre they told me that there is no seal ask them where is the seal. This service centre is of Ghatkopar West. Lots of complaint is of this service centre.

Note : In the next week I am going in the consumer court to complain against service centre and also of against the company because one of the employee of service centre told me regarding this phone lot's complaint is there so in future don't buy any phone of this company.

Thank you

Tue, 18/07/2023 - 9:35am — Nirmal Kumar (not verified)

5g issue

Infinix note 30 is not a 5g mobile phone then why you selling it with talking this is 5g mobile phone

Wed, 28/06/2023 - 7:09am — NITISH KUMAR YADAV (not verified)

New charger Regarding

Sir Mera phone hai infinix note 12 6GB Ram 128 GB ROM mera phone ka charger jal Gaya hai mujhe new Charger order karna hai kya karna hoga iske liye har jagah dekh liye har site PE dekh liye kahi nhi Mila mujhe original charger hi chahiye so please sir reply me

Thu, 14/12/2023 - 2:06pm — Siraj ahmad (not verified)

Infunix Note 30 5g chager

My chager is lost

Fri, 14/04/2023 - 4:59pm — Ankit Kumar (not verified)

Volte mode sow nhi kr rha h

Mera handset infinix smart 4 m volte mode sow nhi kr rha h plz help me

Wed, 15/03/2023 - 11:14am — Mukesh kumar (not verified)

Infnix hot20 5G x666.

Infnix hot20 5G x666. 4/64
Isme 5G conect krne k liye 1000 ka dimand Kiya jata he.
Aur abhdar trika se bat Kiya jata he

Tue, 14/03/2023 - 8:40pm — Mukesh kumar (not verified)

Mobil

Hot 20 5G nahi he
X666.4/64

Agr he to 5G conecat kyu nahi hota he

Mon, 17/07/2023 - 7:33pm — Bilal Kaseri (not verified)

Charge not working

My charger is not working
My phone is one month old only

Tue, 22/11/2022 - 7:38pm — Yasir Khan (not verified)

Fingerprint settings missing

It happens yesterday when I went for shopping then at that time I realise my fingerprints is not working then later i searched for the settings but it was missing? like is this an software issue because from outside it's completely normal

Thu, 23/02/2023 - 3:20am — Abhimanyu dubey (not verified)

Hot problem

my phone is getting hit it is under warranty plzz help

Sun, 02/10/2022 - 9:05am — Anonymous (not verified)

App lock is not available in

App lock is not available in this mobile

Sat, 30/07/2022 - 12:12pm — Akhil (not verified)

Very bad mobile. Mobile time

Very bad mobile. Mobile time is incorrect any time, display complaint.

Wed, 27/07/2022 - 10:42pm — Shanmugaprian Balakrishnan (not verified)

Fingerprint not show in setting

Finger print not showing in settings how can i add my fingers in the mobile phone censor also not working

Mon, 07/11/2022 - 5:14am — MOHIT RANA (not verified)

Mobile se fingerprint kaise

Mobile se fingerprint kaise gayab ho gaya please show the fingerprint

Fri, 13/05/2022 - 12:09pm — Anonymous (not verified)

Display complaint purchasing after 2months display not working

Too worst service form infinix i nerver prefer to buy this any one and also poor customerservice they didn't giving any proper answer about our question they talking rashly totally dissatisfied.

Tue, 19/04/2022 - 7:37pm — Pushpendra Singh (not verified)

Mobile Charging problem

Mobile charging problem very bad

Thu, 25/08/2022 - 12:01am — Rahul (not verified)

Charging not connected

Charging not connected in my phone

Thu, 06/01/2022 - 9:08am — Ashish Kumar Pandey (not verified)

Charging problem

Laptop naya liya tha 12 din baad charge nahi ho raha hai

Wed, 23/08/2023 - 6:07pm — Rohan (not verified)

Charging problem

Mene flipkart se Infinix note 305g order diya tha kuch din phale uska chager adapter kam nhi kr rha or vo warranty me hai to ab me kya kru service center nhi mil rha mere near me

Wed, 12/10/2022 - 9:42am — Anonymous (not verified)

Charger not charge

Hii
Sir hamna flipkart s3 infinix hot 12 play buy kar tha yes me charger kam nhi kar rha hai abhi charge warranty me hai

Thu, 09/12/2021 - 6:33pm — Anas khan (not verified)

phone version update problem

Sir version Ki Kya problem hai per Day update aa rha

Per day her ek new version yha tak data tk nhi bachta aisa KB tk chalega
Reply this comment..

Fri, 16/09/2022 - 9:48am — Sandip mahla (not verified)

Finger print

My mobile modal no.infinix x693 last update August 1 2022 after finger print option not available to setting

Thu, 13/07/2023 - 10:24am — Anonymous (not verified)

Finger print Sensor not warking

Finger print sensor not working

Sun, 28/11/2021 - 8:01pm — Arkadip Paramanik (not verified)

Infinity 10 play

Dear sir couldn't installed mi home app

Mon, 15/11/2021 - 8:24pm — Suresh (not verified)

I want a display infinix hot

I want a display infinix hot 8 please

Tue, 25/01/2022 - 9:40am — Dinesh (not verified)

Display problem

Muje hot 8 display chaye

Wed, 13/10/2021 - 4:51pm — Nayem (not verified)

plz problem solve

how to enable USB to otg option in infinix hot o play....plz help

Fri, 15/04/2022 - 11:17am — Arun (not verified)

Display problem

I purchase infinix note 11 phir maine free fire download kiya aur achha chal rha hai lekin mere se galti se dlete ho gya to phir se download kiya tabse lag kar rha hai lag rha jaise display lag kar rha hai sirf game me hi aur kahi nhi please update ke dowara sahi ho sakta hai to kar do

Sat, 22/01/2022 - 8:53pm — Akash Singh (not verified)

OTG connection ka system

OTG connection ka system Kaise on hoga

Tue, 21/12/2021 - 7:45am — Anonymous (not verified)

Infinix hot 10 682c mobil ko

Infinix hot 10 682c mobil ko reset kiya tha google account gmail lagane k bad start nai hora hahai google service pe ruk gaya
Pls saloution fir me

Mon, 04/10/2021 - 9:27pm — Mukul kumar (not verified)

Regarding quality of brand and service of service center

Totally unsatisfied with brand quality and its service part from muzaffarpur service center.bekar mobile hai ab kabhi nahi lenge. Dusra brand le lenge. Lekin uske pehle muzaffarpur service center ki maa behan ek kar denge. Use bhi pata chal gayega kisne mobile liya tha aur usne iss company ka service center kyon liya.

Thu, 30/09/2021 - 9:15pm — Sethpal (not verified)

Charging problem in infinix hot 10

My charger is not working properly.charging is started but my mobile percentage is not increase. I buy the mobile in 5 February 2021 by flipkart.com

Fri, 31/12/2021 - 9:39pm — Md sarif (not verified)

Phone charge ke problem hai

Wed, 22/09/2021 - 2:06pm — ALAUDDIn (not verified)

Infinex customer service boy

Infinex customer service boy ayush very bed behaviour

Sat, 18/09/2021 - 11:15am — Anonymous (not verified)

TV fails to operate as expected

We have raised a complaint for TV sound issue. We have been only told that part is not available and no response on it yet.

Thu, 22/07/2021 - 8:27am — Omprakash (not verified)

Charging problem

Mera phone charge nhi ho raha hai aur abhi warranty mein hai kya jaru

Sun, 22/08/2021 - 6:36am — Aakash Kumar (not verified)

Charging

Sir phone liya one month bhe nahi hua hai but phone ke charging nahi chal re hai

Fri, 13/08/2021 - 9:23am — Anonymous (not verified)

Charging bata raha hai per

Charging bata raha hai per percentage nahi badh raha hai Infinix hot 10

Tue, 12/10/2021 - 7:31pm — Saurabh Upadhyay (not verified)

Earphone mode lag gya hai...

Earphone mode lag gya hai kaise hatega....

Mon, 12/07/2021 - 1:17pm — Sai Kiran (not verified)

Finger print problem

Hello,
My mobile is infinix zero8i and in the latest update finger print is not working please ASAP

Wed, 13/10/2021 - 9:15pm — Anonymous (not verified)

Update nhi aathe infinix main

Zero8i main update kab tak aayaga

Wed, 02/06/2021 - 9:11pm — Anonymous (not verified)

Sir infinix s4 ka combo

Sir infinix s4 ka combo display ilega kya

Sun, 16/05/2021 - 1:04am — Anonymous (not verified)

My infinix note 7 has not

My infinix note 7 has not been started from last one week . please help

Fri, 07/05/2021 - 5:47pm — Awanish kumar (not verified)

Mobile problem

Sir, mera mobile infinix hot 10 टेढ़ा ho gaya hai, kis tarah hoga.

Thu, 27/05/2021 - 12:21pm — Saravanan (not verified)

Problem

My infinix note 5 hanging in Android one problem.please help me.

Thu, 01/04/2021 - 11:03am — Manoj Kumar (not verified)

sound problem

Infinix hot8 me sound bhut he sellow ho gaya ha

Sun, 26/06/2022 - 7:56pm — Om prakash singh (not verified)

Sound problem

Sound problem hai mere ko sunai nahin de raha hai

Sun, 28/02/2021 - 1:23pm — Anonymous (not verified)

Combo of infinix zero 5

2 to 3 mounth iam search infinix zero 5 display combo in help center but not any reply...

Please reply and need combo

Wed, 24/02/2021 - 7:55pm — Haneef (not verified)

Raphael

Tue, 18/08/2020 - 8:44pm — Rudrasis Das (not verified)