IRDA Customer Care No. 1800 4254 732

Organization:

Insurance Regulatory and Development Authority(IRDA)

Toll free Number(s):

1800 4254 732 ( 8 am to 8 pm, Monday to Saturday)
155255

All India Number(s):

040-2020 4000 (Board No.)
011-2344 4400 (Delhi Office)
022-2289 8600 (Mumbai Office)

Website:

Official Website

Email

complaints [at] irda [dot] gov [dot] in

Important Links

Customer Service Address

Consumer Affairs Department
Insurance Regulatory and Development Authority
3-5-817/818, United India Towers, 9th Floor
Hyderguda, Basheerbagh
Hyderabad – 500 029
Fax : 040-66789768

Vigilance

Name of CVO : Mr A V Rao
Contact Details : (D): 040-2020 4000
Email : vigilance [at] irda [dot] gov [dot] in

Contact details of concerned officials at IRDA/CVC:

Name and Designation	Address	Contact Details
	Insurance Regulatory and Development Authority of India, Sy No. 115/1, Financial District, Nanakramguda, Gachibowli, Hyderabad – 500032	040-20204000
Mr A V Rao, Chief Vigilance Officer	As Above	(D): 040-20204000 Email: vigilance [at] irda [dot] gov [dot] in
The Secretary, Central Vigilance Commission	Satarkata Bhavan, A-Block, GPO Complex, INA, New Delhi 110023	Tel No.: 011-24600200 Fax: 011- 24651010/ 011-24651186 Email : cenvigil [at] nic [dot] in

Insurance Ombudsmen

For Ombudsman FAQs

Complain Process

Approach the Grievance Redressal Officer of its branch or any other office
that you deal with. Click here for mail ids of Grievance Redressal Officers,
GRO, of all insurance companies
Give your complaint in writing along with the necessary support documents.
Take a written acknowledgement of your complaint with the date.

The insurance company should resolve your complaint within a reasonable time:

In case if it is not resolved:

within 15 days or if you are unhappy with their resolution you can approach
the Grievance Redressal Cell of the Consumer Affairs Department of IRDAI:
- Call Toll Free Number 155255 (or) 1800 4254 732 or
- Send Email to: complaints [at] irda [dot] gov [dot] in
- Register and monitor your complaint at igms.irda.gov.in
Send a letter to IRDAI with your complaint:
- Click here to download Complaint Registration Form
- Fill and send the Complaint Registration Form along with any letter or
  enclosures, if felt necessary, by post or courier to

Employee Directory

General Manager

Consumer Affairs Department-
Grievance Redressal Cell,
Insurance Regulatory and Development
Authority of India(IRDAI),
Sy.No.115/1,Financial District,
Nanakramguda,Gachibowli,
Hyderabad-500032

Addresses of Offices of IRDAI

Head Office

Insurance Regulatory and Development Authority of India
Sy No. 115/1, Financial District,
Nanakramguda,Gachibowli, Hyderabad – 500032

Ph: 040-20204000/ 040-39328000
Email: irda [at] irdai [dot] gov [dot] in

Delhi Office

Insurance Regulatory and Development Authority of India
Delhi Office – Gate No. 3
Jeevan Tara Building, First Floor
Sansad Marg, New Delhi-110001

Ph: 011-23444400
Fax: 011-23747650
Email: irdandro [at] irdai [dot] gov [dot] in

Mumbai Office

Insurance Regulatory and Development Authority of India
Mumbai Regional Office
Royal Insurance Building
12, J. Tata Road, Ground Floor
Mumbai 400 020.
Near Churchgate)

Phone No.: 022-22898600
Email: irdamro [at] irdai [dot] gov [dot] in

India Customer Care