J&K Bank Customer Care No. 1800 890 2122

Organization: 
Toll free Number(s): 
  • 1800 890 2122 (Customer Care/E-banking)
  • 1800 1800 234 (Another Customer Support Number)
All India Number(s): 
  • 0194-248 1999 (Customer Care)
  • 0194-271 3333 (ATM HelpDesk )
  • 0194-248 6424 (Debit/Credit Cards Queries)
  • 0194-248 1936 (Inbound International Voice Services)
  • 0194-248 1953 (Loss Of Card)
  • 0194 247 9181 (Another No. For ATM Helpdesk)

IVRS Menu 1800 890 2122

  • Press 1: Hindi/ Urdu
  • Press 2: Kashmiri
  • Press 3: English

After selecting language

  • Press 1: To report lost or test of your card
  • Press 2: For account information
  • Press 3: For enquiry related to product and deposit etc
  • Press 4: For services related to pension information or electricity bill etc
  • Press 5: To change language
  • Press 0: To speak to our representative

Emails

  • jkbcustomercare [at] jkbmail [dot] com (Customer Service)
  • mbank [at] jkbmail [dot] com (Mobile Banking Queries)
  • helpdesk [at] jkbmail [dot] com (ATM Helpdesk)

Internet Banking

Important Links

For Customer Services

Services Contact No.
Contact Centre 18008902122
Customer Care 0194-2481999
E-banking / Mobile banking / UPI 18008902122
ATM Helpdesk 0194-2713333
Debit/Credit Cards 18008902122 (Toll Free),
0194-2482463,
0194-2486424
Inbound International Voice Services 0194 2713434,
0194 2713435
0194 2481936
NEFT Services 0194-2502674

Grievance Redressal

  • For queries/complains and feedback, visit grievance redressal portal, or fill the given form.
  • You can contact nodal officers of your zone, the contact deatils are given below:

Nodal Officers

Address and Area of Operation of Nodal Officers of the
Bank for resolution of Customer Grievances
Zone Address details of Nodal Officer Nodal Officer - Zonal Head
Srinagar Zonal Office M.A Road Srinagar 190001(J&K)
Phone(LL): 0194-2471042
0194-2452658,
0194-2471723,
0194-2484008.
Email: united [at] jkbmail [dot] com
Mr. Shabir Ahmad Bhat
email: shabir [dot] a [dot] bhat [at] jkbmail [dot] com
7006512854
Budgam Zonal Office Industrial Estate Zainakote,
Srinagar 190012(J&K)
Phone(LL): 0194-2497735,
0194-2497736,
0194-2497734
Email: zoktwo [at] jkbmail [dot] com
Mr. Sajad Hussain Malik
email: sajad [dot] malik [at] jkbmail [dot] com
9819263336
Baramulla Zonal Office Amargarh,
Sopore 193201(J&K)
Phone(LL): 01954-223595,
01954-223596.
Email: zobara [at] jkbmail [dot] com
Mr. Arshad Hussain Dar
email: arshad [dot] hussain [at] jkbmail [dot] com
8493083821
Pulwama Zonal Office J&K Bank Building
Pulwama 192301(J&K)
Phone(LL): 01933-241204,
01933-242226
Email: zopull [at] jkbmail [dot] com
Mr. Tariq Ali
email: tariq [dot] ali [at] jkbmail [dot] com
9906664848
Anantnag Zonal Office Bakshiabad,
Anantnag 192101 (J&K)
Phone(LL): 01932-2227340
Email:zoksou [at] jkbmail [dot] com
Mr. Tasaduq Ahmad Dar
email: tasaduq [dot] dar [at] jkbmail [dot] com
9596355066
Jammu Zonal Office Rail Head Complex Jammu
Phone(LL):0191-247102 -25
Email: couple [at] jkbmail [dot] com
Mr. Rajesh Dubey
email: rajesh [dot] dubey [at] jkbmail [dot] com
7006678594
Kathua Zonal Office Kathua Near Forest
Protection Office Hatli Morh Kathua 184102
Phone(LL): 01922-234663
Email: zojtwo [at] jkbmail [dot] com
Mr. Sanjeev Kumar
email: Sanjeev [dot] kumar [at] jkbmail [dot] com
9419163062
Doda Zonal Office Khan's Plaza,
Near Dak Bunglow, Doda,
Jammu & Kashmir. Pin-182202
Phone(LL):01996-233589
Email: zoudam [at] jkbmail [dot] com
Mr. Fayaz Ahmad Bhat
email: fayaz [dot] bhat [at] jkbmail [dot] com
9945477795
Udhampur Zonal Office Near Sanson Petrol Pump,
Domail Udhampur-182101.
Phone(LL):01992-270367
Email: zjnone [at] jkbmail [dot] com
Mr. Rajesh Gupta
email: rajesh [dot] gupta [at] jkbmail [dot] com
9419139852
Rajouri Zonal Office Muradpur,
Rajouri, J&K- 185131
Phone(LL): 01962-253060,
01962-253454
Email: zorajo [at] jkbmail [dot] com
Mr. Satish Kumar
email: kumar [dot] satish [at] jkbmail [dot] com
9419165522
Ladakh Zonal Office Opposite Tourist
Information Centre, Main Bazaar, Leh
Phone(LL):01982-252023,
01982-252130
Email: priest [at] jkbmail [dot] com
Mr. Dorjey Angchuk
email: dorjey [dot] angchuk [at] jkbmail [dot] com
9596858918
Delhi Zonal Office Plot 132-134,
Sector 44 Gurgaon
Phone(LL): 0124-4715800
Email: favour [at] jkbmail [dot] com
Mr. Rakesh Magotra
email: rakesh [dot] magotra [at] jkbmail [dot] com
9419191974
Mumbai Zonal Office National Business Centre
1st & 2nd Floor, Bandra Kurla Complex
Bandra East Near Asian Heart Hospital
Besides JSW 4000051
Phone(LL):022-26384200,
022-26384100
Email: sketch [at] jkbmail [dot] com
Mr. Raja Zaffer Khan
email: rzkhan [at] jkbmail [dot] com
7889953245
Principal Nodal Officer of the Bank
Mr. Narjay Gupta
Contact No: 0194-2502648
email: narjaygupta [at] jkbmail [dot] com
Address: Office of the General Manager,
Corporate Headquarters Srinagar.


Nodal Officer under B.O.Scheme

Covered Area Address / details of the Nodal Officer under B.O.Scheme
Union Territories of
J & K and Ladakh
Mr. Vinod Kumar Sharma
Deputy General Manager (S&C J&K and Ladakh)
The Jammu & Kashmir Bank Ltd Zonal Office Rail Head Complex Jammu
Phone: 0191-2471899
9867834443
email: vinodsharma [at] jkbmail [dot] com
Rest of India. Mrs. Kirti Sharma
Deputy General Manager (S&C Rest of India)
The Jammu & Kashmir Bank Ltd Zonal Office,
Plot No. 132-134 Sector-44, Gurgaon (Haryana)- 122002
0124-4715800
7840070010
email: kirti [dot] sharma [at] jkbmail [dot] com
Address of Internal Ombudsman of the Bank

Mr. Rajendra Kumar Nehra
email: internalombudsman [at] jkbmail [dot] com
Address: Office of the Internal Ombudsman,
Corporate Headquarters, M.A.Road Srinagar, (J&K) 190001

In case of complaints regarding Digital Banking Transactions, or you are not satisfied with the resolution, contact : Address & Area of Operation of RBI Ombudsmen

Incharge ATM Helpdesk

Mr. Irfan Kawoos
Address: First Floor, Air India Building,
Opposite Sher-i-Kashmir Park,
Residency Road, Srinagar - 190001, India

Grievance Nodal Officer For Debit/Credit Cards

Mr. Towfeeq Ahmad
Contact No.: 0194-2502685
Email: grievance [dot] creditcards [at] jkbmail [dot] com

Aadhaar Complaints Escalation Matrix

Zone EDP Incharge Name EDP Incharge
Mobile No.
EDP Incharge Email Id
Level - 1
Delhi Nadia Ishtiyaq 7503554372 nadia [dot] ishtiyaq [at] jkbmail [dot] com
edp [dot] favour [at] jkbmail [dot] com
Jammu Central 1 Sanjeev Singh 9419189208 edpjam [at] jkbmail [dot] com
sanjeevsingh [at] jkbmail [dot] com
Jammu Central 2 Gourav Gupta 7051015600 edp [dot] zojtwo [at] jkbmail [dot] com
gourav [dot] gupta [at] jkbmail [dot] com
Jammu North-1 Ashish Arora 9906060868 ashish [dot] arora [at] jkbmail [dot] com
Jammu North-2 Sanjay Gupta 9958661422 sanjay [dot] gupta [at] jkbmail [dot] com
Jammu West Aehajaz Ahmed 9906968022 edp [dot] zorajo [at] jkbmail [dot] com
Kashmir Central 1 Mir Naveed Iqbal 7006380422 naved [dot] iqbal [at] jkbmail [dot] com
Kashmir Central 2 Peerzada Ummer Ashraf 7006565119 edp [dot] zoktwo [at] jkbmail [dot] com
peerzada [dot] ummer [at] jkbmail [dot] com
Kashmir North Mr Sheikh Shoaib 9596226147 sheikh [dot] shoaib [at] jkbmail [dot] com
edp [dot] zobara [at] jkbmail [dot] com
Kashmir South 1 Waseem Ahmad 9906577998 waseem [at] jkbmail [dot] com
Kashmir South-2 Mir Arief 9419042744 mir [dot] arif [at] jkbmail [dot] com
edp [dot] zoksou [at] jkbmail [dot] com
Ladakh Mr. Tsewang Dorje 9419269536 tsewang [dot] dorje [at] jkbmail [dot] com
Mumbai Syed Zeeshan Ali 9906380110 zeeshan [dot] ali [at] jkbmail [dot] com
edp [dot] sketch [at] jkbmail [dot] com
Level - 2
Kiosk Team Qamar Mushtaq 9858941356 qamar [dot] mushtaq [at] jkbmail [dot] com
Kiosk Team Masooma Maqbool 9797866644 masooma [dot] maqbool [at] jkbmail [dot] com
Kiosk Team Zubair Siraj 9871117358 zubair [dot] siraj [at] jkbmail [dot] com
Level - 3
Project Management Team Qazi Kamil 9622510797 qazi [dot] kamil [at] jkbmail [dot] com

Forms Center

Chairman & Managing Director

Mr. Rajesh Kumar Chhibber
Address: The Jammu & Kashmir Bank Ltd.
Corporate Headquarters
M.A Road
Srinagar, J&K , India
Phone : 0194-2481900,
Fax: 0194-2481902 
Jammu Phone No's: 0191-2471020
Fax:  0191-2471999

Registered/Corporate Office

M A Road
Srinagar 190 001
Jammu & Kashmir

Social Sites

Comments

Customer number call now

Customer number call now

Sar mujay lager balance zero

Sar mujay lager balance zero honi chahay sar iam very poor man aur sar may gaya tha apnay branch pay aun ko bola sar mujay lager balance zero kar dee g yea aun he nay bola apna account hee baand kardo aur sar account may ®471 deposit rehta hai so please mujay lager balance zero kar dee g yea please

Extra charges changed as the name of PRCR

I Mr. BASHIR AHMED having an account in your jkbank sammerbagh LASJAN under no. Sb83. that I was charged ®415 . rupees on the name of PRCR ON Date 24-2-2018and then repeat these PRCR Charges again 200 and again 200 on the same day of 25-2-2018 which charges I was changed in a same day on same situations UNKNOWN SERVICE (PRCR) I want my balance back otherwise close my account

charges

i am extremely sorry to say that you have deducted from amount charges of rs.
230/-. i have deposited the amount and i am your customer for the last 20 years.
without any information how much is my minimum balance i do not have any cheque
book. then why you have deducted amount. i am very poor man please return my
money i shall be highly thankful.

ambala cantt branch haryana a/c no 2036