Hi. My jeep compass 2018 model has driven only 40000 kms. Few days back I was driving with my family. Stopped for lunch after which jeep didn't start and showed the waring sign "vehicle protection system service" causing extreme discomfort to my family including two kids. Car was lying on road for 14 hours as it wasn't moving an inch. Had to release the ESL with great difficulty and tow it to service centre where they told that it needs electronic steering lock replacement and this type of fault they have observed for first time. I asked for the free replacement but they are denying the same and my vehicle warranty has expired. I have been driving the car very carefully and this incidence has put me and my family in great jeopardy.

Dr Irfan Yaqoob
Srinagar J&K
irfan0913 [at] yahoo [dot] co [dot] in

On November sixteen, 2022, my vehicle got a problem with a Flap of the Fuel filler tube damaged by a manufacturing defect (as per your authorized technician from Jeep authorized dealer in Cochin, Kerala State, India – Pinnacle, Cochin, Kerala, India his voice message with me, but it is in the Malayalam language)

I came to know that when they applied for reimbursement for the above-said issue, Jeep authorities rejected the request and the dealer charged Rs.36643 on me. You have collected my cash for an extended warranty till July 22, 2023, but when coming to expenses you ignoring customers.

I need the amount back at the earliest

My 3 year old Jeep compass (odometer reading 59000) has problem in alternator, Somehow managed to bring the car at Lucknow Service centre at Polytechnic Chauraha, they assured me to get it replaced within 10-12 days but after 10 days when I contacted them they are saying it will take almost 1 more week. Terrific experience of Jeep..cars of other brands run about 1.5Lakh kms without any problem but Jeep starts eating ur hard earned money just after 30-40 thousnads Kms ..after running 59000 I have got replaced clutch ,tyres, battery and now it's alternater...it's horrible experience with Jeep.

I have recently brought a compass model s on December 8th in jeep pride Gachibowli ,Hyderabad which was faulty with Bluetooth connectivity from day one itself . So,i have called the sales executive vishal phopat from pride jeep Gachibowli the next day .He said to reset the u-connect which I have done but the issuse was not resolved.So I have gone down to the service centre near me @bollaram road on 29 th December the service advisor Azeem there has seen the problem and said that the problem would take three hours to resolve so he said to come down to the service centre the next day(i.e.30th December ) to hand over the car to them.The day passed and I had no update on the car even though I call the service centre multiple times.so I had to go down to the service centre myself to see that the problem is not solved and the advisor said that it would take three days time so to take the car and will arrange a pick up after two days but there was no call back from the advisor or service centre.so after 10 days I gave a call to the service advisor he said that the pickup was not available so I myself have gone down to the service centre the next day(i.e. 10th January ) in first hour to hand-over the car.And since then it has been four days I have no update on the car.So I have called the sales executive vishal phopat to find out about the service centre G.M contact number And gave him call.And he is so irresponsible that he doesn't even have the record of have the car being in the service centre on 30th December. And now I get informed that it would take 3 week to solve the issue. So what should I do now I am fed up of this irresponsibility.how did the testing department let this slip this from there attention I don’t get it
And it has been almost two month from delivery and I still have no response from the company or the service centre even though I have complained to the company via email

Dear sir
It is to complain for clutch problem
I brought a jeep compass In 16th October 2017 exactly three years from now ...it is still under valid warranty TIL 16th October 2020
It has run only 50 k kms
I was having some knocking problem and sent my car to landmark jeep in Nehru Place ...it was told to me that clutch of the car is to be repaired and gave me an estimate Of ₹.90000 ...I am shocked that in three years single hand driven just a reputed brand has failed.what is the warranty about then....I wish to complain vehemently on the quality of spares that you have used in this Jeep Compass limited edition ....I have paid a huge amount for this car and invested into a good brand but it comes as a rude shock to me....I request the jeep India management to repair the clutch FOC immediately otherwise I will have no recourse than to go to consumer court to contest my case .pls call me ASAP

Dear...,

Im writing this distressed mail to inform you of the worst service being provided even after guaranteeing after sale services and etc.

I have requested for battery of my jeep replacement as it got dead. First of all after placing pick up request, only i could get it picked up after 3 days of continuous calling and they providing different excuses. And now, its been 2 weeks the car has been taken and there is always a different excuse that one time the battery is not available, we are searching still, battery didnot arrive in hyderabad still and so on. So now what is the use of after sale service you guarantee us and make us take 3rd party insurances and then services provided are like this. Its really distressing when customers having good faith in your services purchase and then they have to face such problems eventhough the car is still under warranty.

If the issue is not resolved soon, i will publish it in media.

Hope to get my request done asap.

Regards

I bought my Jeep compass Sports plus diesel from Baskara dealer in VADODARA in September 2019, I drove 13000 till now and have noticed my 2 front tyres have been worn out completely till its core, the wire of the tyres can be seen. I risk my and my family life and drive back 750 km from Ranthambore. I gave the car to our service center at Baskara and since 5 days they r not able to identify the main issue. And even if they do and rectify it, who will be responsible if similar thing happens again and will the Company jeep take the responsibility of our life on road if this problem occurs again. This is a company default and how can the vehicle pass its Quality Check with this kind of a problem, I want the car to be replaced completely or I shall go to the consumer court and file a charge against Jeep company and its Dealer Baskara.

Lot of inconvenience & trouble we are facing in New Jeep Compass bought in year 2018 , leakage of Diesel from diesel pump in 5months .
Twice vehicle was observed on road on smelling diesel inside car from AC . We have reported to Jeep service centre , they have done something & sent back vehicles for both time .
It seems Vehicle itself is faulty at mfg level . Which is not been taken seriously till date & myself as customer facing regular similar problem .
Today third time same incidence happened & people on road has observed heavy Diesel leakage & surprise to us , Diesel tank was fully empty because of leakage .
This is very serious & has threat on life of customer , I believe Jeep Compass notes this as serious & provide replacement as New Vehicle .
Fails to get satisfactory response will do next procedure .
I need replacement vehicle in next few hrs till we get New vehicle.
Looking forward response & action on same .

gearbox

I own an diesel jeep bought in 2018, have done about 25,500 km.
There is an issue with the gear box it makes a noise while changing between 1st & 2nd gears, the noise is like a "loose coupling" and quite irritating. Have shown it to the workshop twice apparently this is a normal noise. I am not satisfied and would like company to look into it/ fix it.
Thanks

Bought brand new jeepcompass from bhaskara vadodara, paint of door already started scaling. Noticed it on 2nd day, cabin light was defective. The service centre instead of checking & rectifying their mistake started blaming me. Whole attitude of service people changed in 2 wks only, became arrogant. Got the paint changed but in return the instrument cluster was scratched and rendered as if it's a 2 yr old vehicle. Wouldn't recommend anyone to buy this vehicle. Go for other trusted brands with good service record..

I am writing to your company about a problem with my Jeep, a compass/ limited 2.0 diesel model.

I began to have trouble with an annoying knocking sound from under my driving seat from day one. I have taken this matter to an authorised dealers( Pinaccle kochin and Hyson Kottayam) during my first 5000 km service but issue remained the same. This is an ongoing issues and I am currently on around 17000 km. I must say I never expected such poor quality products as well as service provided from your authorised dealer. I must say I regret about the decision I have made in purchasing Jeep.
We have purchased Jeep Compass (engine no:4022185) from your authorized Jeep Dealer,

I have enjoyed Driving my vehicle, but also taken good care of it, performing all recommended maintenance, keeping it meticulously clean, not hovering over bodies of water, and not Driving recklessly.
Also another issue I am facing is a annoying sound on the start-up,
After researching this specific problem and talking to other Jeep owners, I have learned that this is a common issue with Jeep manufactured before certain year
I was very pleased with my Jeep, and in a few years, I will need to upgrade to a larger one, but now I hesitate to choose one. My cousin and few of my friends were keen to get a jeep, but they aren’t so sure that they will stick with the brand after watching my experiences with the quality I receive.
I will discuss an experience I had recently during my 15000 km service.
I gave a list of things( not a long one) which needed attention( including sound under the driving seat) this was neither done nor discussed. Service supervisor was kind enough to let me know that there was a nail stuck deep inside front wheel and once I pick the vehicle it will need an immediate attention because it may result in having a flat tyre. SERIOUSLY!!!!!! He asked to fix my tyre when I pick my vehicle in the evening. why didn’t THEY fix it? If THEYdon’t have facility to fix a flat tyre why can’t someone take it to shop and REPAIR it rather than putting me at risk( could charge me on the top of service fees), by the time I come and pick my vehicle, tyre repairers might have shut their shop. Then I will have no choice leave my vehicle there and pick it next day. Mind you I live around 40km away from the service. I am sure any other dealers would address this issue and not leave it for the customer

If your marketing campaigns are any indication, I am your target customer, a father with 7 months old bay and who use my vehicle for travel and recreational rides. I hope to have many years of rides ahead of me, and I want to continue riding my jeep in the future. Please restore my faith in your brand, stand behind your product, and look into this matter
Thank you for taking the time to read this letter.
Sincerely,
Prasoon Nair

I am Afzal Ahmad . Car no up32jq0050 Jeep Compass classic car lucknow .
This is to inform you that I am not satisfied with your company's servicing policies.The service centres doesn't even have a minute parts whenever there is any problem to fix.They always ask to park the car for 6 to 8 days as there is not even a single part is availabe at the service center..it happens with me 6 to 7 times in a year since I have purchased the car.
The status of your company's service centers isn't satisfactory..I am very fed up of it..Kindly review my complain

Dear Manager,

This is bring to your knowledge the pathetic attitude of your dealer - M/s Landmark Lifestyle Cars Pvt. New Delhi. While they are smart in selling the vehicle and taking full money before delivery, but when its come to meet the deliveries of items, they jut run away. Its our personal experience. We have recently taken two vehicles from them. One Jeep Compass and other one Fiat Linea T-Jet. Till the time, we have not paid the amount for purchase, almost on daily basis their sales persons used to visit us and following us up, but once we made the payment and arrange for delivery of vehicles in March end of this year, they did deliver the vehicles, but did not supply all the accessories even after taking the money. At the time of delivery, it was promised to us that accessories are in transit and will be delivered at our residence in a week. But even after one month, these accessories are no where in site. If we call those sales persons, invariably they would never pick up the phone and if we call from someone else mobile, they would pick up but never give the exact status about the accessories. Leave the accessories separate,they had taken the money for vehicle registration too, but they have neither followed up with RTO for vehicle registrations, which we had to do personally by visiting RTO 2-3 times and even after getting the registration number by us, they refused to deliver us the vehicle number plates and we had to get it made at our own expenses, though it was part of our deal that dealer would arrange us the High Security number plates.

I understand that dealer parent company is quite big and are involved in diverse types of trade, but seeing this attitude, we wonder whether the trait is inheritance in company DNA or localized to one showroom.

Thanks & regards
Anil Kumar Srivastava

Jeep known for its name and quality. Well I have taken the test drive of the “Compass” and was planning to buy one. I lived the vehicle it’s tank like built it’s robust motor and slick gear box. Clutch as I found a bit on a heavier side.
But after checking the social media customer reviews I am now skeptical about the vehicle and their after sales service. We never know anything can happen to this vehicle.
I personally think that Jeep US had made a mistake by opening their manufacturing plant in India.
Quality always matters and Indian engineers are no of the top notch quality as it seems in their cars. God bless them.

I bought a Jeep Compass Longitude optional a year back in Sep 2017 and was enjoying my rides like any other users, the overall performance of the vehicle is as good as expected, BUT when I went for the service my overall experience is turned down. I met with a minor accident and went for servicing the car at TURBO auto in Vijayawada, Andhrapradesh as I have only one choice in this city and they informed me that radiator and inter cooling system needs to be replaced along with the front bumper. It took 11 days for them to complete the work as I understood that the time would take for them in general is not more than 2 or 3 days. the reason as I understood is the spare parts was not being maintained by the service centres and I wonder the first thing that will get damage is the bumper and radiator when a car meets with the accident.

Though I got the comprehensive insurance, when went to take the vehicle for delivery I was asked to pay 8600 Rs additional amount as they installed a bumper with chrome which they claim is not covered by the insurer (Bharathi Axa). which after enquiry with the service advisor understood that the part which the service centre guys ordered somehow changed ( I wonder how this could happen for a service oriented industry's these days) and when I denied to pay for what I have not asked neither chose the service centre guys denied to deliver the vehicle and asked for one more day to remove the chrome from the bumper to and deliver the vehicle and I have to leave the vehicle again at service centre to fix the right one.

So after all these experiences I wonder why I chose a vehicle which is good to drive but very bad when you have to get it repaired.

I am shubhanshu kumar
When I goes in patna showroom jeep compass then they thold If you buy the car then you will necessary to take insurance to only other then you should not buy the car

I puchased JEEP compass from Satguru ( Indore showroom) on May 28, 2018. Since I purchased vehicle I started seeing an extremely unprofessional behaviour from JEEP people! I was extremly surprised that in today’s service oriented industry such people/companies actually exisit and survive too .. my all issues are minor but I am writing over here so that people atleast know about this.
1) On day of delivery, they delayed my vehicle delivery by 3 hours.
2) They were not able to provide me a couple of committed accessories like foot mat, car cover etc at time of delivery. I had to follow up for them, go back to showroom and collect in next couple of days.
3) Most Important : They delayed my RTO work and asked for additional money saying that since you are delayed RTO work need panelty. After a many follow ups, I received my registration card in month of October which is almost more than 4 months after.
4) I wanted to get their help on getting seat cover and rear view camera kit (back up camera kit). After many followups now I am getting backup camera kit done at their service center. Note : they say thst you need to order seat covers in order to see them. How can I buy something without seeing it. Seat cover costs some 20500 and backup camera kit is around 23800. You can get much more cheaper outside but they says its Jeep brand so expensive.
5) I gave my car for first FREE service. FREE is defined as labour free for routine work. They charge 300 for windshild liquid which is some 40 rupees outside and 450 for wheel alignment ( now this they dont call labour). They charge rupees 650 plus taxes for vehiclr pick and drop ( most of other companies do it for free). I argued a lot and waive it off since my overall bill wals around 52000 for other work that I get done.
6) Now here comes the WORST : Today I was supposed to get my vehicle back and I got a call that they have lack of labours and cant deliver today. I was surprised again. I forced them go get my car back as I have to use it tomorrow for few guests. I am still talking to them while I wrote all this.

So, I was okay to ride JEEP for its luxery and power. Enjoyed vehicle so far but their after sales service really sucks and make you frustrated. WILL NOT RECOMMEND MY FRIENDS TO BUT IT NOW.

hello sir i m mehul thakor from surat gujrat india
my car zeep compass was accident at 15 sep & surat zeep showroom was not given till date 07/oct
they was doing game with me because of i m not purchase zeep compass at own showroom
i was purchase my car at mumbai
accident car 1 month at surat Sukrit Autolik

My Jeep compass longitude mp 09 CZ 1388 is having a diesel leakage problem. The service centre says that the engine has to be taken out for the repair. It's been just one month we bought the car and it's giving a lot of trouble. If I don't find any solution I will post it everywhere on social media and will tell everyone about your company

I have bought Jeep Compass limited petrol AT. After one month only all the window glasses and dash board is making noise . I have shown this complaint in service station of jeep but they are not able to solve my problem. Please reply is there any solution for this

I have purchased Jeep Compass Longitude option on 22/05/2018 after few days when I washed the car I saw fog getting inside tail lamp ( which is unbroken) next day I went to Jeep Showroom where they said it's not a fault it's common with some of lamps. But if I have given a huge money why I got such type of defaulted parts.

Thanks & Regards

Salinder Singh