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Kochi Metro Rail (KMRL) Contact No. 1800 4250 355

Updated on Tuesday, 7 January 2025 - 1:43pm
Organization: 
Toll free Number(s): 
  • 1800 4250 355 (For Passanger Support, Mon-Sat, 6am-10pm)
All India Number(s): 
  • 0484-284 6700 (For Contact Support, 09:30am-05:00pm)
  • 0484-284 6770 (For General Query, 09:30am-05:00pm)
  • 0484-284 6777 (For Alternate Support)
  • 9188 957 488 (For WhatsApp Support)
Website: 
Official Website

Emails

  • customerrelations [at] kmrl [dot] co [dot] in (For General Query)
  • ce [dot] centre [at] kmrl [dot] co [dot] in (For Metro Experience Center Queries)

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Important Links

For Lost and Found Query Contact

  • Contact: 18004250355

For Kochi Card Query

ApplyFor Kochi Smart Card

  • You can apply for Kochi Card by filling Form.
  • For customer service or any card related Query, you can contact at Axis Bank 18004194477(8am-8pm)

For Kochi Smart Card Balance Query

  • By SMS: SMS TBAL<last 4 digit of card number> to 9951860002 / 56161600 using your registered mobile number.

For any other Kochi Card related Query, you can visit Kochi Card Help.

Stations Contact Details

Sr. No. Name Contact
1 Aluva 7356602863
2 Pulinchodu 7356602864
3 Companypadi 7356602865
4 Ambattukavu 7356602866
5 Muttom 7356602867
6 Kalamassery 7356602868
7 CUSAT 7356602869
8 Pathadipalam 7356602871
9 Edapally 7356602874
10 Changampuzha Park 7356602873
11 Palarivattom 7356602872
12 JLN Stadium 7356602880
13 Kaloor 7356602881
14 Town Hall 7356602882
15 MG Road 7356602883
16 Maharajas College 7356602884
17 Ernakulam South 8129359444
18 Kadavanthara 8129457444
19 Elamkulam 8129538444
20 Vyttila 8129541444
21 Thykoodam 8129693444
22 Petta 7356888974
23 Vadakkekotta 7356921114
24 SN Junction 7356922234
25 Thrippunithura 8129088873

For Complaint

  • If You have any Query/Complaint, then you can contact at 0484-2846700 or email at ce [dot] centre [at] kmrl [dot] co [dot] in .
  • If your Query is not solved, then you can contact to the Chief Vigilance Officer:
    Designation: Chief Vigilance Officer
    Contact: 0484-2846847
    Email: cvo [at] kmrl [dot] co [dot] in

PIO/Appellate Authority Contact

Contact :0484-2846700 (same for all)

Sr. No. Designation Email Address
Appellate Authority
1 GM rti [dot] appeal [at] kmrl [dot] co [dot] in KMRL, JLN Metro Station, 4th Floor Kaloor, Ernakulam - 682017
2 Central Information Commission - CIC Bhavan, Baba Gangnath Marg, Munirka, New Delhi - 110067.
Central Public Information Officer
3 SDGM (PPP And Estate) rti [at] kmrl [dot] co [dot] in KMRL, JLN Metro Station, 4th Floor Kaloor, Ernakulam - 682017

Office Address

Kochi Metro Rail Ltd.
JLN Metro Station,
4th Floor Kaloor
Ernakulam - 682017
Email: contact [at] kmrl [dot] co [dot] in

Social Sites

Parent Article: 
Indian Metro Rail Organizations Society Contact No.
Google Map: 

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Comments

Tue, 09/11/2021 - 5:42pm — Anonymous

parking

I found the Auto's parked infront of the Entrance gate of Metro station in Aluva facing the bypass road , And the auto drivers was shouting at me when I came to drop-off someone to board the Metro. I believe that there is no such space allocated to the Local Autos to park in here. Hope action will be taken soon.

Sun, 24/05/2020 - 3:13pm — Shamjith (not verified)

The Metro Pillar was painted with spray paint

Today unfortunately i went to pachalam for contacting cooking gas.while going I seen someone spray painted on the metro Piller Infront of the myg mobile shop edappally .pls take an necessary action and punish them who did this.