Mobikwik Customer Care No. 080-6980 8686

Updated on Wednesday, 9 November 2022 - 4:08pm

Organization:

Mobikwik

All India Number(s):

080-6980 8686 (Customer Suppport, Mon-Sat 9am-8pm)
011-6126 6390 (Customer Queries)
011-6126 5656 (Report Unauthorized Transaction)

Website:

Official Website

Email

fraudalert [at] mobikwik [dot] com (Fraud Alert)
partners [at] mobikwik [dot] com (Business Alliances & Inquiries)

Important Links

To Block or Report Unauthorised Transaction

Report via Mobikwik or App

Visit Official website or Help Section of your MobiKwik App and choose Report
Fraud option
Fill in the required details and click on Create Ticket.
Please use the Ticket Id generated for future reference or communication with our
investigation officer
To report Fraud on your MobiKwik account please keep the transaction details
(Order Id, Amount, Date and Time) handy for quick assistance

Grievance Redressal

Level 1

Process to handle Customer Grievances

You can register your complaint with Mobikwik Customer Support on the Help & Support portal
If you face any fraud or scam email at fraudalerts [at] mobikwik [dot] com, complaints related to ‘fraud and risk assessment’ take longer time to investigate.
They will response within 48 hours of receiving the complaint and try to resolve all your complaints/queries within 7 business days.
For refunds issues, it may take 3-10 days to reflect money into the account.

Level 2

You can escalate your complaint via call on 080-69808686 or email at grievance [at] mobikwik [dot] com.
- They will response within 24 hours of receiving the complaint and try to resolve all your complaints/queries within 5 business days.

Level 3

If you didn't receive the response or not satisfy, you can directly contact to Nodal Grievance Officer:
- Principal Nodal Officer – Dharmesh Yadav
  Nodal Officer – Prashant Gandhi
  Email :- nodal [at] mobikwik [dot] com
  Working hours: Mon-Fri 10 am to 7 pm
  Address: Office – One MobiKwik Systems Limited Unit No. 102,
  1st Floor, Block-B, Pegasus One, Golf Course Road, Sector-53, Gurugram,
  Haryana-122003, India .
They will also response within 24 hours of receiving the complaint and also try to resolve all your complaints/queries within 7 business days.

Level 4

If your query or complaint has not been satisfactorily resolved at previous levels within 30 days, you can contact complaint lodging portal of the Ombudsman.
- Toll-Free No: 14448 (for enquiry)
  Email ID: crpc [at] rbi [dot] org [dot] in
  Address - Centralised Receipt and Processing Centre,
  Reserve Bank of India, 4th Floor, Sector 17,
  Chandigarh – 160017.

For more details and information, please contact RBI Ombudsman.

Address

Unit No. 102, 1st Floor, Block-B, Pegasus One,
Golf Course Road, Sector-53, Gurugram,
Haryana-122003, India.

Social Sites

Comments

Sat, 09/11/2019 - 1:17pm — vivek Malvankar (not verified)

Regarding recharge

Sir amount is deducted from my account on 8 Nov but recharge not done.

Thu, 17/10/2019 - 1:12pm — Majboot Singh (not verified)

Yhn

Mujhe lon chahie

Tue, 15/10/2019 - 8:15pm — sobin k job (not verified)

Date Oct 13, 219
Transaction Id: MBK522486029
Received :₹ 1,584
through this i paid money to mobikwik in order to recharge. but the status showed that it failed. but till now i didn't get my money or you did not refunded the money. very poor service

Tue, 17/12/2019 - 7:39am — Vignesh (not verified)

Money refund

I add my money in wallet back to bank but in my wallet 99rs money back to bank 5990 but not money added in my bank,5990 99 in wallet refund my money back to bank or wallet

Wed, 27/11/2019 - 1:50pm — Pankaj Kumar srivastav (not verified)

My transection pending

Plz refund my money

Wed, 20/11/2019 - 10:14am — Anonymous (not verified)

Refund Money

Bhai apko refund mil gya tha ya nahi mila abhi tak

Fri, 27/12/2019 - 8:18am — sujit kumar (not verified)

login

Sat, 24/08/2024 - 1:35pm — Vankar Mayurkumar bhikhabhai (not verified)

login nhi horha hai

Account login nahi ho raha hai login karte hai account user is disabled

Tue, 24/03/2020 - 1:07pm — Maniprava Sahoo (not verified)

Recharge problem

My recharge pending but Money deducted but recharge not done

Tue, 24/03/2020 - 1:04pm — Maniprava Sahoo (not verified)

Recharge problem

My recharge pending but Money deducted but recharge not done

Sat, 12/10/2019 - 1:20pm — Vipin Dwivedi (not verified)

cash back

This is worst app I had ever used . wasted my several hours to contact customer care but the executives not picking calls of the customer . Many times registered query in help desk but still my cash back of 75rs.not processed.
Paytm and amazon are far better than this .at least they connect with us on the customer Care but mobiwik have poor customer Care services.

Sat, 14/09/2019 - 6:05pm — Anonymous (not verified)

Money not transferred to my account

I am transferred money of 10425 through My credit to my debit card but it was not credited to my account so please credit the money imdiate.

Sat, 08/02/2020 - 10:36pm — Anonymous (not verified)

not sent payment

what problem tell now

Wed, 08/01/2020 - 8:19pm — Roshan Jha (not verified)

Money not transferred to account

On 6th Jan 2019, the amount of rupees 5203 had deducted from my wallet but not credited to my beneficiary account. Its request to you kindly help me the same.

Sat, 03/06/2023 - 5:03am — Dhoki masthan (not verified)

Money not transferred may

Money not transferred may account

Fri, 06/01/2023 - 9:36am — Sushil Kumar Sinha (not verified)

Not Credit balance in my account

Not Credit balance in my account Help us

Sat, 03/08/2019 - 8:21pm — Rajan Kumar (not verified)

Regarding for refund my amount

Sir,
My mobile number is not recharge but amount has deducted from my account. Please short out this issue.

Sat, 12/10/2019 - 1:45pm — Gurmeet (not verified)

Refund my payment.

Sir buy a gift card 11/10/2019 . Payment is successful. Gift card not show sms or email. And mobikwik app . My super cash is refund. My payment amount RS.1900 not refund. My payment is pay from UPI .please sir payment refund kab hogi.

Tue, 03/03/2020 - 7:18pm — Manjunath Manju (not verified)

Recharge not success

Amount has been deducted my account but recharge is not done

Mon, 08/06/2020 - 10:39pm — RAMKHILAWAN LODHI (not verified)

Recharge samasya

Dear sir maine galti se a do recharge kar Diye Hain jisse Mere account se a paise cut gaye hain to aap recharge Aaj Ka Rashifal Karke a Mera Paisa Wapas account main main transfer kar den

Tue, 16/07/2019 - 12:59pm — Krishna kant (not verified)

Boost loan

Please check the my status for boost Loan then help me

Wed, 02/10/2019 - 10:17am — Prakash Singh Bhandari (not verified)

Can't access boost loan

I'm unable to boost loan

Thu, 11/07/2019 - 8:59pm — Upin Suna (not verified)

Hi my City in rourkela odisha

Hi my City in rourkela odisha any shop not available in mobikwik I tell you my mobikwik wallet money transfer paytm wallet pls help me

Wed, 12/06/2019 - 2:19pm — Anil taraj (not verified)

Payment not done

I was doing payment of maxlife insurance policy but payment not dome and payment deduct by account please refund my payment

Sat, 11/05/2019 - 6:27pm — Anonymous (not verified)

Sir iam two time ticket

Sir iam two time ticket booking 9 may 2019 but not booking ticket and money is my account debited plz refund my money

Sun, 21/04/2019 - 5:36pm — B Vijay Kumar (not verified)

Dear sir I forgot my password

I forgot my password and my registered Mobile number is not working so please send password to my mail id which I have mentioned 957384xxxx this is my permanent number please send ASAP..xxxx

Sun, 07/04/2019 - 2:40am — Anonymous (not verified)

Electricity bill is not paid

I have paid my bill still it is showing me my bill is not paid in mobiwik history i can see amount is deducted but when i see in mobiwik electricity still the bills is not paid and it is now showing me to pay the bill with penality.it havw been 12 days i have paid the bill still it is not updated Y???

Mon, 18/03/2019 - 5:48pm — sathyakala (not verified)

KYC

Hi guys I have been trying to get in touch with you guys and it's impossible, I want to transfer my wallet balance to my account and my money is blocked because of some OTP issue, it's been a moth now and no one from your side responds .. please help me

Mon, 02/12/2019 - 3:16pm — Anonymous,vijay hari kadam (not verified)

Otp नाही आ राहा हे....

Fri, 13/10/2023 - 11:55am — Ritesh kumar (not verified)

My xtra withdrawal transaction is not successful

Transaction ID P2P-56345539514xxx is process in 9 days please cheak my withdrawal transaction is not successful

Fri, 01/03/2019 - 12:07pm — Choleshwar sahu (not verified)

Refund my money

I was paying electricity bills, money was debited from the account but electricity bill was not paid

Transaction date 11feb2019
Transaction amount 730

Sat, 23/11/2019 - 5:19am — Rajput shilpi (not verified)

Refund my money

Order id-20191122597ed4340059f

Sat, 22/06/2019 - 2:45pm — Anonymous (not verified)

Many transfer

Plz my money transfer my account

Sat, 25/06/2022 - 4:41pm — Pawan Kumari (not verified)

Hello I am Pawan kumari. An

Hello
I am Pawan kumari.
An amount of RS.3432 has been deducted from my bank but the order has not been completed.
The order status is showing pending.
The payment was made through Mobikwik account
Please look into the matter.and my amount transfer my bank account

Fri, 21/06/2019 - 1:33pm — Nitin (not verified)

My money continue

Mene subha 8 baje 10376 rs bheje the vapis or do

Thu, 20/12/2018 - 4:37pm — mujeem shaikh (not verified)

mobikwik account

Respected Sir,
I have Rs 5000 on my mobikwik account and I have been trying to transfer it from the last three days. However, there is a notification regarding the removal of your KYC while transferring. There is a message saying that the KYC is flooding the lake. This request should be made immediately to resolve my account with immediate effect.

Wed, 30/10/2019 - 11:31am — Deepak (not verified)

Sicurity PIN unblock

Pls resolv my complant

Tue, 05/10/2021 - 10:32am — Rohit Singh kushwah (not verified)

Unblock security pin

Unblock my security pin

Mon, 21/11/2022 - 7:55pm — Sudhakar (not verified)

Unlock my pin

Please help me my account is blocked remove my account unlock

Thu, 27/09/2018 - 5:24pm — Amrander singh (not verified)

Electric bill is not paid

Maine 19/09/018 ko apna bijli ka Bill 1466 RS. Jama kiya jo ki bill ka payment kat gaya aur bill paid bhi nhi huva abhi tak mera payment wapas nahi aaya hai

Wed, 19/09/2018 - 2:45pm — Anil Gawali (not verified)

payment deducted but recharge not done

How to contact customer care number help

Tue, 13/11/2018 - 7:54am — Anonymous (not verified)

Recharge not done but the payment was deducted from my bank acco

This is a worst app because some times recharge was not done but the payment was deducted from my bank account

Tue, 18/09/2018 - 4:13pm — Nitin Jaiswal (not verified)

Electric bill not payed

I had payment through MobiKwik app on date 14 /09 /18 yet the payment not updated .
Not any payment received message from electricity board

Tue, 11/09/2018 - 12:02pm — Sumit (not verified)

Login it shows OTP has been used maximum number of times

I loaded 10000 from axis bank credit card then tried to send money to my bank account unable to do first it showing user is disabled then tried to login it shows OTP has been used maximum number of times pleass do me favor.

Please help me.

Thu, 06/09/2018 - 4:52pm — Prabhath V Nair (not verified)

Recharge unsucessful

Done recharge for 498 jio sim but nothing credited also still no replay from website

Sat, 01/09/2018 - 12:16pm — Riyan Akbar Khan (not verified)

Cash back not received

I paid my electricity bill of amount 1997/-via Mobile ik and I was offered 500₹ cashback. But it's been 5-6 days now and no cash back is credited in my account.not satisfied with this app.

Mon, 20/08/2018 - 4:48pm — Md Saddam Hussain (not verified)

Not login

Dear sir
When I login my id then then write email id already registered
And login by email and password then write password is incorrect
But I click forget password then otp send in mobile no. Last three digit 514
But I haven't this mobile no.

Fri, 17/08/2018 - 5:58pm — Diljeet raja (not verified)

Wrong dish TV reacharge

Sir by mistake Dish TV recharge wrong account number Pls my balance back in my bank account.
Order number :- MK01006yazci
Invoice date :- 17 Aug 2018
Amount :- 209

Fri, 03/07/2020 - 9:24pm — Anonymous (not verified)

Call operator and give

Call operator and give transaction details operator can do anything

Thu, 06/10/2022 - 5:48pm — Jignesh Patel (not verified)

Credit card payment

I have pay credit card payment 1 October on your mobikwik app,2 transaction show successful but payment not credited in credit card.so as soon as possible because of today is the last day for credit card payment date.......If any interest accrues later due to you making this payment, it will be your responsibility.

Fri, 10/08/2018 - 10:00pm — Anonymous (not verified)

my phone number is xxxx004176

my phone number is xxxx004176 i have made atransfer of Rs 950 on 10th julay 2018 the money was debited from my wallet but not credited in the bank account please do the needful

Thu, 09/08/2018 - 12:46pm — Methunsurya (not verified)

Unable to transfer money to bank account from wallet

I loaded 9450 from axis bank credit card then tried to send money to my bank account unable to do first it showing user is disabled then tried to login it shows OTP has been used maximum number of times pleass do me favor

Sat, 02/11/2019 - 2:11pm — Vedpal Gehlaut (not verified)

Welet se bank account me pesa transfer

Mere welet se bank account me pesa transfer nahi hota

Mon, 06/08/2018 - 7:08pm — Sanjay kushwaha (not verified)

Wallet to transfer money but trasaction faild and donot massage

Wallet to transfer bank acouant but trasactoin is no massage and no transfer and debit my money wallet -5174 so I need help
Ticket no #8843808
My number 829956xxx
Transaction date 1/8/2018

Mon, 06/08/2018 - 6:50pm — Anonymouccs (not verified)

Automatically diduct balance

My wallet balance is not showing

Wed, 21/08/2019 - 7:13am — TEJPAL KHEMCHAND (not verified)

Otomatch balance detect

We Did Not Make Any Other Product Or Any Other Purchase Till Date But Our Virus Got Myanus Please Help me

Mon, 11/11/2019 - 3:58pm — r sagar chary (not verified)

Bank to mobikwik center, but not my mobikwik wallet

The mobikwik customer care centre phone numbers did not response. I tried to mobikwik wallet to bank account. But it is transfer from mobikwik center. This amount did not add to my mobikwik wallet. You are said to transfer mobikwik to bank account but it is not transfer to my account. But it is transfer from my account to mobikwik center. It is not transfer to my mobikwik wallet. Verying and transfer to my bank account or mobikwik wallet.

I tried so many times customer care numbers but it is not response.

Thu, 02/08/2018 - 9:50pm — priyanka (not verified)

Tranfer the money in bank account

my phone number is xxxx9990924371 i have made atransfer of Rs 2400 on 2nd aug 2018 the money was debited from my wallet but not credited in the bank account please do the needful

Wed, 01/08/2018 - 1:51pm — Muppalla Rambabu (not verified)

Transaction fail ,so please refund

Transaction fail,so please refund

Fri, 01/03/2019 - 11:51am — Choleshwar sahu (not verified)

Transaction fail please refund my balance

Transaction rs 730
Transaction date 11feb2019
Please refund my balance

Fri, 01/11/2019 - 10:17am — Lalita devi (not verified)

Cashbean

Not transfer balanch cash bean

Fri, 01/11/2019 - 10:12am — Lalita devi (not verified)

Cashbean

Refund balanch

Fri, 24/08/2018 - 7:03am — Dibyaranjan Khuntia (not verified)

Is money credited to ur account or not?

Mon, 30/07/2018 - 7:34pm — RAVINDRA SHETTY (not verified)

chancallation of irctc ticket

hi , i had booked the train ticket from your app but know i have to chancel the ticket what is process

Sat, 21/07/2018 - 8:37am — Manisha (not verified)

Showing sorry User disabled

Mon, 16/07/2018 - 5:00pm — ANUJ KUMAR (not verified)

Regarding froud done by mobikwik

I have booked the bus ticket from Jamshedpur to Ranchi.
But Bus was cancelled for that day.And the given contact number of bus owner was also not valid.
And I don't get any information regarding this.
There is no any contact number for help line of mobikwik.I am not getting any response from the same.
570efed9937ce

Thu, 12/07/2018 - 12:23pm — Rashmi Jayakumar (not verified)

My money is in ur wallet don't know how to use

Please do my Bajaj Finance loan payment 3rd 1875 which amount is there in ur wallet.
Please urgent payment. My loan number is 404MPD77188236.

Wed, 11/07/2018 - 5:43pm — Raja Bhadauria (not verified)

Amount not reached my account

Few days before I have done 299 telenor recharge it's failed and transaction shown that amount was return but not received amount in my account plz do something

Mon, 09/07/2018 - 4:59pm — Shaik mohammad Nihal (not verified)

Money transfer

I have done upi transition through the mobikiwi but the money had debited and the money did not credited to reciever phone number it was showing transition had done successfully but the reciver did not get the money so pllz slove the problem nad get my money back to my account

Fri, 06/07/2018 - 8:40am — Kapil kumar (not verified)

My amount is deducted but not pay

My amount is deducted but not paid to me i have paid amount on jul 06 still not refund ur providing waste service to customer

Fri, 15/11/2019 - 2:26pm — Sujit Kumar dey (not verified)

My amount deducted but not pay

Plz help me

Sat, 28/07/2018 - 5:49pm — Love (not verified)

Same thing happened with me

I had paid for dominos order via mobikwik, my money was deducted from my account but pizza was not orderd.

Thu, 05/07/2018 - 11:24am — Suprabhat ghosh (not verified)

Kyc

I am unable to get my mobikwik kyc.noone can help me by verifying my documents.

Thu, 30/08/2018 - 12:18am — Sarala kanta rout (not verified)

Walet balance not transfore

Wed, 04/07/2018 - 6:47pm — Chirag patel (not verified)

Emi pay

How to emi pay wallet

Wed, 04/07/2018 - 5:30pm — Premkumar (not verified)

Transaction failure refund delay

Dear Team,

On 29th have tried to book ticket in IRCTC application by using Mobikwik wallet balance amount deducted from my wallet and found that transaction failed due payment not received from Bank.

Screen shot attached for your reference.

Am following through your application help (ticket #8648788) till now no proper response.

Your customer care number also not working.

Sat, 07/07/2018 - 3:34pm — kalandi patra (not verified)