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Netmeds Customer Care No.

Updated on Tuesday, 21 January 2025 - 12:19pm
Organization: 
All India Number(s): 
  • 72007 12345 (For Contact Support)
  • 63863 37000 (For Whatsapp Support)
Website: 
Official Website

IVRS Menu: 72007 12345

  • Press 1: You are existing customer
  • Press 2: You are new customer
    • Press 1: If you are calling delivery status
    • Press 2: If you are calling damage item or items.
    • Press 3: If you are calling misssing item or items
    • Press 4: To place a new order or register as new customer
    • Press 5: If your call about a discription you have submitted and you know how to upload prescription
    • Press 6: To know about latest offer.
    • Press 7: To check availiblity of do steps delivery to your pin code
    • Press 8: To change default language
    • Press 9: To Speak to customer service.

Email

  • cs [at] netmeds [dot] com (For General Support)

Install App

Important Link

Return And Refund Procedure

  • For query related to return and refund, firstly you have to call at 7200712345  or email at cs [at] netmeds [dot] com
  • You can return your product within 7 working days after the delivery.
  • The refunded amount will be credited to your account within 7-10 of receiving the product.
  • For more information, Please Read

For Complaint

  • For query related to the product, firstly you have to call at 7200712345 or email at cs [at] netmeds [dot] com
  • If your query is not resolved then you may contact the Grievance Officer and Nodal Officer via email grievance [dot] officer [at] netmeds [dot] com , nodalofficer [at] netmeds [dot] com
  • For more information, Please Read

Social Sites

Comments

Wed, 27/04/2022 - 5:28pm — Balakrishna (not verified)

Short supply

I received only 10 capsules instead of 100 capsules on 12th april. Immediately wrote to customer service and they copy pasted ready made answer that, will sort ASAP. No action taken for more than 20 days. For my repeated queries, the same answers but different persons. Even wrote to grievance cell. She/he did not answer at all!. Such a big company and this type of service. Horrible experience.

Sun, 26/08/2018 - 12:19pm — Abhishek Pardeshi (not verified)

The worst place ever to buy

The worst place ever to buy medicines from. Very unskilled and unprofessional customer service including the email department. They take forever to process your refund and when you call them about it you come to know after 16 days that your refund is still not initiated that too they are not aware of the exact amount of the refund and the customer service agents tell you to stay online and straight away hang up. Then u get an automated email saying Resolving your issues and answering your questions are our top priority, i am not sure if they have their priorities in order. I was told that i would get a detailed email about my refund within 24 to 48 hours which i didn't. So kindly hire some skilled labor to do your after sales services..... And give me my refund