Emails

• info [at] orangeretailfinance [dot] com (For Queries)
• customercare [at] orangeretailfinance [dot] com (For General Query)

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Important Link

• Contact Form/ Branch Locator

Grievance Redressal Procedure

If you have any query/ complaint, then you can lodge your complaint to the Customer Care:

• Toll Free: 18001037929 (Mon-Sat, 10 am - 7 pm) , 044-40774077
  Whatsapp Support: 8667599331
  Email: customercare [at] orangeretailfinance [dot] com
• You can also visit your nearest branche and handover a complaint letter to the Branch Manager or any other branch personnel.
• Your query will be heard within a period of 15-20 days.

Level 1

• If you are not satisfied by the resolution provided by the above mode of communication, then you can contact to the Appellate Authority :
  • Phone: 8667599331
    Email : appellate [dot] authority [at] orangeretailfinance [dot] com

Level 2

• If you are not satisfied by the resolution provided by the Appellate Authority, then you can contact to the Nodal Officer
  
  • Ph : 044-40774077
    Email : ezhilarasan [dot] p [at] orangeretailfinance [dot] com
    Address: Orange Retail Finance India Private Ltd,
    No 5, 5th Main Road, Kasturbai Nagar, Adyar, Chennai 600 020

Level 3

• If you are not satisfied by the resolution provided in Level 2, then you can contact to the Grievance Redressal Officer / Principal Nodal Officer:
  • Ph : 044-40774077
    Email Id: compliance [dot] rbi [at] orangeretailfinance [dot] com
    

Level 4

• If your query is still not solved or if you have not receive any response within a period of 1 month you Offcer-in-Charge of the Regional Office .
  • Contact: 044-25399222
  • Email: dnbschennai [at] rbi [dot] org [dot] in
• You can also lodge your complaint through Non-Banking Financial Company Ombudsman (NBFC)

Registered/ Corporate Office

No. 4/363, Second Floor, Kandhanchavadi,
Old Mahabalipuram Road, Chennai – 600096,
Tamil Nadu, India.

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