RBL Bank Customer Care No. 022-6115 6300

Updated on Thursday, 2 March 2023 - 11:37am

Toll free Number(s):

1800 419 0610 (Missed call from registered mobil no. for account balance)

All India Number(s):

022-6115 6300 (Customer Service/Banking Queries)
84335 98888 (WhatsApp Support)
022-7110 9111 ((E-Banking Services)

Website:

Official Website

IVRS Menu:

022-6115 6300 (Phone banking services)

First Select Language

Press 1- To blocks your card or report fraud
Press 2- If you have insignia relationship
Press 3- For credit card queries
Press 4- For other banking product and services

Email

customercare [at] rblbank [dot] com (For Banking Queries)

MoBank Mobile Banking App

Important Links

SMS Banking

Send SMS To 9223366333 for all your SMS Banking Enquiries

Sr No.	Description	SMS Keyword
1	Registration for SMS Banking	REG C
2	De- Registration on SMS Banking	DEREG C
3	Change of Primary Account	SET C A
4	Balance Request CASA ( 1 )	BAL C
5	Balance Request CASA ( 2 )	BAL C A
6	FD Enquiry ( 1 )	FDINQ C
7	FD Enquiry ( 2 )	FDINQ C F
8	Loan Balance Enquiry ( 1 )	LOANINQ C
9	Loan Balance Enquiry ( 2 )	LOANINQ C L
10	Last 5 Transactions CASA ( 1 )	TXN C
11	Last 5 Transactions CASA ( 2 )	TXN C A
12	Cheque Status Enquiry	CHQSTA C A Z
13	New ATM Pin Generation	PIN CRD C P
14	Temporary Blocking of Card	TBLOCK CRD C
14	Temporary Blocking of Card	TBLOCK CRD
15	Unblocking of Temporary Card	UBLOCK CRD C
15	Unblocking of Temporary Card	UBLOCK CRD
16	Permanent Blocking of Card	BLOCK CRD C
16	Permanent Blocking of Card	BLOCK CRD
17	Help Command	HELP
18	Retrieve all Customer ID (CIF)	CIF
19	Retrieve Customer ID (CIF) for an account	CIF ACN
20	Postive Pay	CTS Z CAMT ZID A PN
21	Email ID update	EML CLF EAD

Keywards Short Form Abbreviation

C - Complete Customer ID
A - Complete Account Number
F - Complete Fixed Deposit Number
Z - Complete Cheque Number
CRD - Last 4 digit of card number
P - PIN customer wants to set on the card
ACN - Last 4 digit of Account Number
CLF - Last 4 digit of Customer ID
EAD - Customer's Email Address or Email ID
CAMT - Cheque Amount
ZID - Cheque Issue Date
PN - Payee Name

To Report Loss or Unauthorized Use of Debit Card

Use any of the following options to block your card immediately:

Helpline Number: 022-61156300 or 1800120616161.
Mobile Banking: Login to RBL MoBank, Click 'Manage Your Cards', Select Block/Unblock Card, Select option Temporary/ Permanent block, Enter OTP and verify.
Internet Banking: Login to Retail Internet Banking, Go to ‘Requests’, Select ‘Block Debit Card’, ‘Select your Account Number’ & ‘Debit Card Number’, Select ‘Reason’, Click on ‘Submit Online’ & click on ‘Confirm Transaction & Send OTP’, Click on ‘Submit’ button.
WhatsApp Banking: Send Hi RBL to 8433598888, Select 'Temporary Block my Debit Card' option number from the menu.

Grievance Redressal

Level 1

If you have any query/feedback or suggestion regarding banking services, you have to follow following channels to lodge your compalints:

You can contact 022-61156300 Customer Care 24-Hrs Helpline.
You can visit nearest branches
You can meet Customer Service Executive of your nearest branch or write to the Branch Manager.
You can also fill Customer Suggestion and Complaints Form

You will receive a response from within 10 days.

Level 2

If you are not satisfied with the response provided to you OR if you have not received any response in 10 days, please escalate your grievance reference number. to Regional Nodal Officers:

Regional Nodal Officers

Nodal Officer Name	Location/Zone	Contact No.	Email ID	Address RBL Bank Limited
Ms. Preethi Vijaygopal	South & Goa	044-40431529	regionalnodalofficersouth [at] rblbank [dot] com	First Floor, Rashmi Towers , No.1, Valluvarkottam High Road, Nungambakkam, Chennai – 600 034.
Mr. Yashovardhan Roy	Delhi, NCR, Uttar Pradesh, Gujarat, Rajasthan, Punjab	011-49386421	regionalnodalofficernorth [at] rblbank [dot] com	Upper Ground Floor, Hansalaya Building, 15, Barakhamba Road, New Delhi, 110001.
Ms. Michelle Alistair	MP & Kolkata	033-40330168	regionalnodalofficereast [at] rblbank [dot] com	Thapar House, 25 Brabourne Road, 1st Floor, Kolkata – 700 001.
Ms. Sejal Rajput	Maharashtra	022-43020781	regionalnodalofficerwest [at] rblbank [dot] com	India Bulls Centre, Tower 2B, 9th Floor, 841 Senapati Bapat Marg, Lower Parel – 400 013.

The Regional Nodal Officer will respond to within 10 days.

Level 3

If the reply provided by the Second Level does not meet your expectation OR if you have not received any response within 10 days, you may call/ write to
Principal Nodal Officer

Principal Nodal Officer
Ph: 022-71432700
Email: principalnodalofficer [at] rblbank [dot] com
RBL Bank Ltd, Unit No. 306-311,
3rd Floor, JMD Megapolis, Sector – 48,
Sohna Road, Gurugram – 122018, Haryana

Principal Nodal Officer will endeavour to resolve the issue to your satisfaction within 10 days. In case, the complaint needs more time to be examined, the complaint shall be acknowledged by explaining the need for more time to respond.

If the reply from Principal Nodal Officer fails to address your grievance OR if you have not received any response from the Principal Nodal Officer in 10 days, you may write to the Reserve Bank - Address & Area of Operation of RBI Ombudsmen

Fraud & Vigilance

Report a Fraudulent Activity
Call: 022-61156300
Email: vigilance [at] rblbank [dot] com

NRI Banking

For NRI Banking,
Call: 022061156300
Email: nribanking [at] rblbank [dot] com

Offices Contacts

Office Name	Contact Details	Address
Administrative Office	Call: 0231-2650981 to 984 Fax: 0231-2657386	RBL Bank Ltd. Mahavir, Shri Shahu Market Yard, Kolhapur - 416005. Maharashtra State, India.
Registered Office	Call: 0231-6650214 Fax: 0231-2657386	RBL Bank Ltd. 1st Lane, Shahupuri, Kolhapur - 416001. Maharashtra State, India.
Corporate Office	Call: 022-43020600 Fax: 022-43020520	RBL Bank Ltd. One World Center, Tower 2B, 6th Floor, 841, Senapati Bapat Marg, Lower Parel (W), Mumbai 400013. India.

Forms Centre

Social Sites

Comments

Mon, 14/10/2019 - 5:45pm — Anonymous (not verified)

Card reissue

Card reissue Abhi tak nahi Mila hai mujhe 1 month hogaye hai aur customer service s Bolte hai card jab tak nahi milta hai tab tak payment mat bharo aur mera civil ka L

Mon, 07/10/2019 - 4:31pm — Sukumaran Nayar K (not verified)

RBL credit card reg

My credit card ending 6097 still remains active as I have received sms regarding Bill.payment while I was declined due to various reasons & reported initially without accepting & assured that My card will be closed within next 3 days but it still remains active.Kindly cancel it at earliest.and confirm. Similarly without using the card you’re chasing for payments.

Mon, 23/09/2019 - 6:34pm — Kommula venu (not verified)

card blocking

My register mail id venuraj [dot] kommula [at] gmail [dot] com, Bajaj Rbl super card service is very worrest, because they offer me pre-approve credit card offer then i'll told them ok give me then after executive came to my address for verification, that person mentioned wrong address in system, and when i was put a request for correct address they're asking me with mail to my register mail id,which is address proof for kyc , iam send couple of times my address proof through my register mail id to concern mail id then they reply me as can't recognize your mail id this is not register mail id, iam literally shock when they replied as not register mail id then how you sending mails need address proof for kyc to which is my register mail id, 2nd thing is im getting these problems past one and off month, when i call to customer care service they( custcare tellicaller and supervisor also) given all are fraud information, finally i don't like this service im feel completely unsatisfied and irritated with Bajaj Rbl supercard service so people don't take this credit card service they doing crime only

Sun, 15/09/2019 - 10:18pm — Naresh (not verified)

Rbl credit Card points

Hi yesterday rbl points redeem just check it but today do not redeem so what's happening my rbl points please check it

Mon, 09/09/2019 - 1:42pm — MANPREET SINGH (not verified)

Recieved a call from RBL bank

Hello I recieved a call from this number +919971024xxx. She said she is from RBL and offered me credit card and also she takeny PAN CARD number and date of birth. They address, as I said I am from Chandigarh, she said they offer credit card to NCR customers only and call was disconeected from their side.
Now I want to know whether RBL is offering credit card in NCR only and who this persons are, who are calling us for credit cards.

Wed, 04/09/2019 - 4:43pm — Dilip Choudhari (not verified)

Problem for payment of loan emi through Internet banking

Sir,
I have bajaj finserv rbl bank super card, and taken loan before two month.
My problem is when pay loan emi through ICICI Internet banking there is problem show that "uncorrected ifsc code", kindly give me correct ifsc code or other solution.
Thanks
Regards
Dilip choudhari

Tue, 12/03/2019 - 6:11pm — Rajesh j (not verified)

Credit card app status

Already I submit all correct documents
All verification will done successfully
10 days shown under process I track my app status shown same

Fri, 25/01/2019 - 3:59pm — J Jayakumar (not verified)

cancellation of my insurance

Hi team

By mis-conversation of language through phone i said yes for insurance & I cancelled immediately by next day. Now I am trying to cancel my insurance since 1 year & what i used money for my usage, i had made timely payment thru to the same by internet banking.
I am making regular calls to your call centers & they given request Ids, regarding this but there is no response from your side,
I really feel very bad impressions on your team & My number is 903xxxx452 as I dobt know my card number u can locate it with my mobile number.
Plz cancel my card as dont want this unnecessary charges to be paid Request ur response fast on this query.

Sat, 29/12/2018 - 12:59am — Saurabh sharma (not verified)

Not able to do transaction from my card

Dear RBL team,
I recieved a credit card last month with a yearly charge of 2000. I got a statement of rs.2360 for annual charge. I already paid that. But I am not able to use my credit card yet every time I use it transaction got declined, don't know why. I already chasing customer care through mail or phone. I got no response from customer care on mail and your credit card IVR don't have option if I want to talk to a representative. This is very disappointing that a bank who claims that we a the fastest growing bank with such worse services for their customers.
Hoping for response from your side.

Fri, 12/10/2018 - 4:40pm — Prashant landge (not verified)

Credit card RBL bank

No response is R B L Bank Exit 2

Thu, 11/10/2018 - 9:42am — LAXMAN CHUAHAN (not verified)

CREDIT CARD CUSTOMER CARE

HI TEAM.

From last couples of day.. i tried a lot to customer care number but i don't understand why talk with executive options is not available.

THANKS
laxman chauhan

Fri, 24/08/2018 - 5:24pm — Balakrishna (not verified)

Customer support and statement

Dear sir

Dear sir I am Balakrishna please send the statement and customer support not available

Thu, 23/08/2018 - 1:19pm — Abbireddy N R (not verified)

Credit card rewards

I have renewed 9K rewards towards amazon vochars but given incorrect contact details (typo) due to overlook. It’s alost 2weeks I’m trying to reach and get it resolved but nothing materialised until now. Most of the tones cust care No is busy and even it connect, hard to get chance to speak with executive as IVR asks to enter DOB in DDMMYY format ending with # but not recognising my correct DOB(it says incorrect). Couple of days by mistake (not known/remembered how to got connnected and it’s not now)I able to reach executive twice but they are literally not in a position to resolve the issue and it seems, they don’t even have the control after redemption of CC points

I would strongly recommend not to opt RBL credit cards since I have very bad experience with regards to my above issue

Thanks, Abbireddy N R, Hyderabad

Thu, 16/08/2018 - 1:52pm — Sandip Singh (not verified)

Card not received

Hi All,

Would like to let you know that its been more than 1-2 months, I have not yet received my Credit card in hand, but I have received the Monthly statement for the same stating that I need to pay the xxx amount.
Not sure how this has happen because without receiving the card how I am being charged.

Please look into this or will have to take legal action to it.

Sandip Singh

Sun, 22/07/2018 - 3:21pm — AnonymousPratima (not verified)

Quarry about card

Customer service is not good now. Planning to change my card very soon and also advising my near and dear ones.

Mon, 16/07/2018 - 4:00pm — Mohammed maqbool (not verified)

Creadit card

Hello my self a rbl customer not atall sastified with the bank service spicallay creadit card department not a good customer care service for the customer your customer care toll free number is not working not working worst experience in app also no call back login peroblem a big issue and i paid fine of 2000 for 60 rs in the bank blocked card froud trancesations till now noteven a update

Tue, 19/06/2018 - 1:45pm — Md Farhan (not verified)

Differences in Statement

Hi,

I am MD. Farhan.
I have checked my last month statement and i observed 1500 plus difference in my statement. i called to the customer care and mailed many time but still waiting for revert on same..

Very pathetic service by RBL Team.

Tue, 29/05/2018 - 10:08pm — Varatharaj (not verified)

Not closure of my SUPERCARD

The unpaid interest charges put by RBL is very high due to miscommunication. They don't send correct figures to repay. Afterwards they put so much fine. I am not interested to continue the card. So I repaid my dues as told by customer care executive. But after that also I informed that some extra amount to be paid. While enquire, they told the executive missed the GST amount. 10 days gone my card is not closed.kindly help me to close my card.

Sat, 19/05/2018 - 7:36am — Bikash Kumar (not verified)

Credit card cancellation

My credit card still remains active as I have received email regarding Bill.payment while I was assured that My card will be closed within next 3 days but it still remains active.Kindly cancel it at earliest.and confirm.Already I have told you regarding closed my credit card, but it has not closed yet.

Thanking You,Yours sincerely,
Bikash Kumar

Thu, 10/05/2018 - 11:52am — Nikita Savla (not verified)

Grievences not entertained

Hi team
Due to my good credit score i had received RBL credit card through Bajaj Finance.
I had made timely payment of the same in the near by rbl bank drop box.
But the cheque were misplaced leading to RBL charging me unnecessary late fee charges and interest.
I had continuosly called the customer care everytime leading to new procedure to waive off the late fee and interest only resulting to more delay and add on charges. There was no investigation to the fact whether the chq was really dropped or not and customer really lying or there is some issue with the concerned branch and lately I was asked to pay entire late fee after one month.
Also my statements are been sent to wrong address that too after due date and after continuous follow up with call center till date not received single statement in my hand to see the bifercation of charges.
I had also mailed my complaint to supercardservices [at] rblbank [dot] com on advice of customer care person but after one week received replied that my complaint will not be entertained as my e-mail id is not registered. Neither are they ready to upate e-mail id till payment is done.
So basically there is every sign of non cordination with the customer.
Earlier I received so many calls from RBL to take their credit card and now when I took the one they are not even bothered to ear and sort out the grievence.
My credit rating can be rechecked andmy grievence should be treated accordingly
I have decided to give away my card but still expect to receive deserved support from your team.
Thanking you in Advance.

Sun, 25/03/2018 - 12:24pm — Bharathi Srivastava (not verified)

CREDIT CARD YET NOT CANCELLED

Tue, 13/03/2018 - 4:42pm — Tahir Shaikh (not verified)

Rbl credit card payment

Hi Team

Recently I received 1 credit card from RBL bank due to my Bajaj Finserve eligibilty.
My old records were good with bajaj so RBL offered me a credit card.
Today I received a message stating to pay 588.00 Rs with a due date of 12 mar.
I dont know why i received this message when I have not used the card yet.
If this is the case than please cancel my credit card.
My number is 922xxxx548 as I dobt know my card number u can locate it with my mobile number.
Plz cancel my card as dont want this unnecessary charges to be paid.
Request ur response fast on this query