Skyscanner Customer Care

Updated on Friday, 22 April 2022 - 9:27am

Organization:

Skyscanner

Website:

Official Website

Important Links

App

Offices

United Kingdom, Singapore, Spain,
China, United States, Hungary, Bulgaria

UK company number

04217916

Registered Office

Skyscanner Limited
Floor 6, The Avenue,
1 Bedford Avenue,
London,
WC1B 3AU

Correspondence Address

Skyscanner Ltd
Quartermile One
15 Lauriston Place
Edinburgh EH3 9EN
United Kingdom

Comments

Fri, 06/09/2024 - 6:31pm — Anonymous (not verified)

Amount deducted but yet not recieved the ticket

The amount has been deducted but i havent recieved the ticket or any kind of confirmation. Please reply asap

Wed, 28/08/2024 - 6:54am — Srikanth (not verified)

Payment is deducted but ticket confirmation didn't came

30min back I have done a payment to book an ticket but money got deducted didn't get any confirmation of ticket even I can't even see in goibibo account as well.

Sat, 10/08/2024 - 10:23am — shaikh rahematullah (not verified)

payment deduct but ticket not get

Hi
I book the ticket through Skyscanner ,from card payment deduct but ticket i did not get. Kindly help me.

Mon, 05/08/2024 - 2:34pm — Anonymous (not verified)

No flight confirmation money debited

Amount is deducted for spice-jet flight for 4th aug delhi to Guwahati but no confirmation received through mail or number. Please look into the matter. Please look into the matter with priority

Fri, 19/07/2024 - 3:03pm — anand viswanathan (not verified)

not received the indigo airline ticket (payment deducted)

Hello this is very urgent as I had booked my indigo flight on 27th JUNE which is for tomorrow.
I have yet not received the indigo airline ticket though payment is deducted.

Please reach out to me urgently.

Fri, 05/07/2024 - 11:23pm — prashakha bhardwaj (not verified)

not get confirmation of flight booking payment deduct

I booked indigo flight through your skyscanner WEBSITE but once I entered all the required details and made the payment. Then I received payment deduction notification from the bank side but I didn't received payment confirmation from skyscanner or indigo side through mail or any other mode. This is very urgent please reply as soon as possible

Thu, 30/05/2024 - 1:23pm — Navin rizwani (not verified)

(Not confirm)

I booked indigo flight through your skyscanner app but once I entered all the required details and made the payment. Then I received payment deduction notification from the bank side but I didn't received payment confirmation from skyscanner or indigo side through mail or any other mode. This is very urgent please reply as soon as possible

Sat, 15/06/2024 - 12:17am — Rubina (not verified)

Payment is done but didn’t receive the E ticket

Hi Team,

I have done the payment for Indigo airlines my payment is successful I got payment deduction mail but I didn’t receive any confirmation about the tickets and I didn’t receive the e-ticket. It’s an emergency please respond ASAP

Regards
Rubina

Mon, 20/05/2024 - 8:31pm — Anonymous (not verified)

No flight confirmation money debited

Amount Rs 2050 is deducted for Akasa flight for 29th may Guwahati to Agartala but no confirmation received through mail or number. Please look into the matter. Please look into the matter with priority

Mon, 13/05/2024 - 9:35pm — Nilanjana Hazra (not verified)

Amount Debited but Flight Not Booked

My amount is deducted for indigo flight for 7th June Mumbai to Kolkata but no confirmation received through mail or number. Please look into the matter. Please look into the matter with priority

Fri, 12/04/2024 - 7:20pm — Anushka (not verified)

Amount deducted but not received booking confirmation

Tue, 09/04/2024 - 8:30pm — Kishan Srivastava (not verified)

I booked indigo flight

Mon, 08/04/2024 - 11:57pm — Padma Devi (not verified)

Amount deducted but didn't receive E-ticket

Hi ,

I have booked my ticket from Delhi to NY via skyscanner on April 6th 2024 and 12:30 am and I received confirmation email that ticket is booked. I also received Airline reference number : 3KU64D and booking number: BCA-5523084. I have not received any E-ticket, I checked with related Airlines ( Emirates) and they have no information about this ticket in their system . My ticket amount got deducted already and its been 3 days now that I have not received e-ticket .

One more interesting thing that I booked my ticket from skyscanner and confirmation email was sent by BudgetAir.com.

Please refund my amount so that I can book another ticket.

Thanks,
Padma

Thu, 01/02/2024 - 12:02am — Padma Priya (not verified)

Payment made but no confirmation

I have made multiple city booking on Indigo flight for coimbatore from Hyderabad on 26 April 2024 and kochi to Hyderabad on 4 May 2024 flight through GotoGate on 31Jan2024 paying INR 52553.99 ,for three adults,on ICICI debit card but no confirmation has been received. Request you to kindly confirm the booking.

Tue, 19/09/2023 - 1:39pm — Swee (not verified)

Amount got deducted didn’t receive booking confirmation or PNR

I booked an AirAsia flight from Delhi to Bhubaneswar for 10th October 2023 at 16:30pm. My amount of 5079/- got deducted successfully but I still haven’t received my booking confirmation or ticket.
Request you to either send my booking confirmation as a flight ticket else send me the refund of 5079/- amount ASAP.

My booking reference number is - FBB6WNxx.
It was booked with FlyHighLords through Skyscanner but the partner’s mentioned number is not getting connected neither they are responding to my mails, its more than 12hours

Sun, 14/01/2024 - 1:31pm — Vidhya (not verified)

Payment debit but not received ticket confirmation or PNR

Tue, 05/03/2024 - 1:07am — PAVAN DESHMUKH (not verified)

Ticket not received

Deducted payment but ticket not confirmed

Fri, 10/05/2024 - 10:18pm — Murshid Alom (not verified)

Flight ticket not received

Payment debited but not received a ticket

Thu, 28/12/2023 - 11:17pm — Madhav Rathi (not verified)

I haven’t received my ticket

Hello ,
Please provide my ticket

Sat, 10/06/2023 - 12:04pm — abhimanyu singh (not verified)

refund status

My SpiceJet flight got canceled for 9th may 2023. Spice Jet has already refunded the amount. kindly make a payment to my account as soon as possible, pnr no is PI39RK (CHENNAI TO MUMBAI) travel date 9th june
PNR NO IS CBN2HZ(MUMBAI TO CHENNAI) travelling date 14th june

Thu, 27/04/2023 - 2:53pm — Dhananjay (not verified)

refund amount

My SpiceJet flight got canceled for 7th may 2023. Spice Jet has already refunded the amount. kindly make a payment to my account as soon as possible.

Thu, 02/03/2023 - 4:22pm — HEMANT MADHUKAR (not verified)

Amount deducted and ticket not issued of return journey

Amount deducted and ticket not issued of return journey (Delhi to Mumbai) on 5th of March by Spice Jet
My PNR No. IDJNHG, Ticket issued and amount deducted for Mumbai Delhi

Thu, 02/03/2023 - 3:58pm — HEMANT MADHUKAR (not verified)

Amount deducted and ticket not issued of return journey

Amount deducted and ticket not issued of return journey (Delhi to Mumbai) on 5th of March by Spice Jet

Wed, 14/12/2022 - 8:46am — Khagesh Sindur (not verified)

REFUND STATUS

PNR NO.GGM1KB Please confirm my refund status

Wed, 02/11/2022 - 11:49pm — Anonymous (not verified)

Amount has been debited but tickets are not booked

Booked flight tickets for Mumbai to Singapore. Amount is debited from my account but tickets are not booked.

Mon, 27/02/2023 - 8:55pm — Mukesh Kumar (not verified)

Not confirmed Ticute

Ticute not confirmed

Wed, 06/07/2022 - 1:57pm — Anonymous (not verified)

Skyscanner, My Go First

Skyscanner,

My Go First flight got canceled on 28th June 2022. Go First has already refunded the amount. I kindly request you to credit it to my account.

Thu, 23/03/2023 - 3:45pm — UMESH MALLICK (not verified)

REfund amount not received

We had booked a ticket for 26th February 2023 through you, (Indigo), but cancelled later, We were suppose to receive a refund of INR 22556/-, but have not received the same, when spoken to Indigo office, they say the amount was refunded to your account, but we have yet not received the amount.

Kindly arrange to refund the same at the earliest.

Wed, 09/11/2022 - 5:20pm — Anarul islam (not verified)

Ticket pnr no not mantion

Dear sir I booked a flight ticket but pnr no not mantion my travel date 10/11/2022 please share the pnr no please sir

Tue, 14/06/2022 - 3:22pm — Seema Soni (not verified)

Refund

i wiii book my ticket delhi to london for 16 june payment detective form my account but ticket not recived sms from bank netbanking for payment Rs 51666.00 to make my tripindiapr sky scanner phone no also wrong

Sat, 02/10/2021 - 10:47am — K hemambararao (not verified)

Refund

Sir, my spicejet flight ticket on 02 sep 2021 (PNR S9WDPS) was cancelled.but refund not yet credit my account.pl credit my account

Tue, 16/06/2020 - 3:51pm — ARVIND SAHU (not verified)

Regarding refund of ammount

Sir
I was ticket booked with 6 family person on 23 March 2020 but due to lockdown flight was cancelled. we are not travelled on due date and again re-booked on 10 April 2020 but same date all flight had been cancelled due to lockdown . Sir please refund my whole ammount.

Mon, 30/05/2022 - 7:55am — Jaivinder Singh (not verified)

Reschedule flight

Dear sir,
We have mailed you for reschedule flight for two passengers jaivinder singh and romi singh for 6th june 2022 but it has been 36 hours past but still no responce from your side, our flight is in the evening today at 7.35pm.
Kindly reschedule our flight because we have not received our visa yet despite applied visa on 27th march 2022.
Booking ID-SKY-AU-0317992

Fri, 03/04/2020 - 9:29pm — ARNAB BARUI (not verified)

I want to know about cancelation Refund

I have not return my money from go air.
Flight was 23 March morning 6.00 am.
It's automatically cancelled.
But my price Mony not refund.

Fri, 06/03/2020 - 12:17pm — Anonymous (not verified)

cancellation charges

DEAR TEAM,

Dear team i booked flight tickt chandigarh to delhi airindia filght number-A464 i cant received my cancellation charges how to credit my account please cofirm

Tue, 30/03/2021 - 12:47pm — R P CHAUHAN (not verified)

Cancellation refund

Sr My PNR no D2JY8Y at 25 mar 2021 the flight cancelled but refund not yet credited
Pl check and varify
Thanking you

Mon, 27/05/2024 - 4:48pm — mosin ali (not verified)

ticket canncle

sir mera ticket cancle krna hai

Tue, 25/02/2020 - 11:20am — Subodh Jakhmola (not verified)

Not Receive my Ticket

Didn't Recieve my Ticket or any information regarding my Ticket... And money is Deducted from my Account.

Reply to me. Or I will take Legal action against you...

Subodh
09897512962xx
09690310676xx
jackki0786 [at] gmail [dot] com

Mon, 13/01/2020 - 11:09pm — Anonymous (not verified)

Refund

I booked a flight which was scheduled to be on the 6th of January,got a mail on the 3rd of January that the flight was cancelled after paying the sum of 148288 naira,I sent a mail asking for a refund up till now no response

Mon, 18/11/2019 - 2:18pm — Jay (not verified)

Customer care number

I want your customer care number

Sat, 13/05/2023 - 1:46am — Rakshit Sarangal (not verified)

Concern regarding one of your flight..

Hi, Actually I saw one flight for 23rd of august, 2023. it's Neos Airline, as this flight runs from ATQ
Sri Guru Ram Dass Jee, Amritsar, MXP Terminal to Malpensa, Milan, Terminal 1 and on-wards to YYZ
Lester B Pearson, Toronto, Terminal 3, so I want to confirm that, as an Indian Citizen, do i need transit visa for this flight to board from MXP Terminal to Malpensa, Milan, Terminal 1(northern Italy) ?

Tue, 18/02/2020 - 9:45am — DEVDAS WARIER (not verified)

Space in form for filling name

I have difficulty in entering the surname in the form for booking the ticket. The surname has three words and the form does not provide adequate space. When contacted I was told to contact each airlines as it involves multi city flights. No one is giving any clear advise and I am unable to complete the booking. I have travelled several times to the middle east and recently to the US and had no problems whatsoever. Can you please help in resolving the impasse?

Tue, 15/10/2019 - 11:47am — Sudhir Kumar Near metro station (not verified)

Not receive ticket

Dear sir i booked flight tickt patna delhi for Goair flifht number-G8134 i cant receive PDF ticket. You can sand pdf ticket in below Email id:

sudhirkumarjha108 [at] gmail [dot] com

Wed, 02/10/2019 - 7:31pm — Anonymous (not verified)

Refund of ticket

What to know the process for ticket refund as airline denied to board and have given the stamp ticket for refund.
So please tell me how to apply for refund.

Thu, 31/01/2019 - 9:49pm — Chanchal lata (not verified)

Not receiving tickets information

Submitted by Chanchal lata (not verified) on Thursday, 21/12/2018 - 10:45pm.
GoAir(G8428)
Departure at 9:35 pm from delhi on 7th March to Mumbai

Total members - 07

Not received any confirmation message though the amount has been deducted from my debit card

Please reply soon

Fri, 21/12/2018 - 10:45pm — Viniket Kamble (not verified)

Not received confirmation of Tickets

Jet Airways flight (9W474)
Departure at 9:40am from Mumbai on 22nd Dec to Chennai

Total members - 03

Not received any confirmation message though the amount has been deducted from my debit card

Please reply soon

Fri, 21/12/2018 - 10:17pm — Binet (not verified)

Ticket cancellation

How can cancel the ticket which I booked through sky scanner

Tue, 13/11/2018 - 1:00pm — K P SINGH (not verified)

Not received message regarding confirmation of tickets

Air india flight
Departure at 5:30 from delhi on 4th may to port blair

Total members - 04

Not received any confirmation message though the amount has been deducted from my debit card

Please reply soon