I. ENTRANCE & RENEWAL FEES (AMOUNT IN Rs.)
Fee Structure
Entrance Fee
*Renewal Fee
Classic Card
Primary Add On
NIL
300
NIL
Gold Card
Primary Add On
NIL NIL
150 500 250
*The Renewal Fee shall be levied in advance to the Credit Cardholder's account in the anniversary month of issue of the
card, if the card becomes irregular/ overdue due to non-payment. No separate notices are issued in this regard.
OTHER CHARGES
Description of Charges Amount
FINANCE (SERVICE) CHARGES PURCHASE
If Total Payment Due (TPD) is paid within the Payment Due Date (PDD)
If Minimum Payment Due (MPD) is paid within Payment Due Date (PDD)
If no amount or less than Minimum Payment Due is paid within the PDD
2.00% p.m. (24.00% p.a. calculated on monthly basis) for all transactions from the date of each transaction
2.50% p.m.(30.00% p.a. calculated on monthly basis) for all transactions from the date of each transaction
NIL
FINANCE (SERVICE) CHARGES CASH
CASH ADVANCE (WITHDRAWAL) FEE
OTHER FEES
If Minimum /Total Payment Due is paid within the Payment Due Date
If Minimum Payment Due (MPD) is not paid within the Payment Due Date
2.00% p.m. (24.00% p.a. calculated on monthly basis) for all transactions from the date of each transaction
2.50% p.m.(30.00% p.a. calculated on monthly basis) for all transactions from the date of each transaction
SyndicateBank's ATMs
Other Bank's ATMs in India
ATMs outside India
2% on advance amount (Minimum Rs.50/- per transaction) + Finance Charges as above
2.5% on advance amount (Minimum Rs.100/- per transaction) +Finance Charges as above
2.5% on advance amount (Minimum Rs.200/- per transaction) +Finance Charges as above
International Transaction Fee
Over the Credit Limit Usage
Limit Enhancement
Retrieval of Charge Slip / Processing of Charge Back
Late Payment Fee, if MPD is not paid by PDD
Cheque Bouncing Charges
Petrol Transaction Fee
Railway Ticket Purchase or Cancellation Fee
Replacement card issue of lost, stolen, damaged or hot listed Card
Replacement card issue in case of hot listed cards due to default in payment
PIN Replacement
Duplicate Billing Statement beyond 3 months
Service Tax : applicable on all fee, finance and other charges as per Government notifications from time to time"
Rs.50/- per statement
Rs.50/-
Rs.100/-
Rs.200/-
Actual charges claimed by the Railways/ Acquirer Bank
2.5% of transaction amount (Minimum Rs.10/-) or actual charges claimed by the Acquirer Bank, whichever is higher
Rs.200/- for each month
Rs.200/- per instrument
Rs.150/- or the actual charges claimed by acquirer bank, whichever is higher
Rs.200/- for each occasion
Rs.100/- for each occasion (when total outstanding exceeds Credit limit)
Mark Up at 3% of transaction amount + Service Taxes as applicable
The Bank retains the right to alter or introduce new charges/ fee from time to time, as it may deem appropriate, with due intimation to the cardholders
MOST IMPORTANT TERMS & CONDITIONS
SYNDICATEBANK GLOBAL CREDIT CARD
Stmt
Date
Op.
Bal.
(Rs.)
Trxn
Date
Trxn
Amt
(Rs.)
TPD
(Rs.)
MPD
(Rs.) PDD
1st
Pymt
(Rs.)
Date
of
Pymt
2nd
Pymt
(Rs.)
Date
of
Pymt
SC in
Next
Stmt
Late
Pymt
Fee
20.11
20.11
20.11
20.11
0.00
0.00
0.00
0.00
15.11
15.11
15.11
15.11
1,000
1,000
1,000
1,000
1,000
1,000
1,000
1,000
100
100
100
100
10.12
10.12
10.12
---
---
900
950
1000
---
18.12
18.12
18.12
0.00
@#$
0.00
---
200
200
1,000
100
50
---
10.12
10.12
10.12
10.12
@ [1000*0.020*(25/30)] + [900 * 0.020*(8/30)] = Rs.21.47 $ [1000*0.025*(33/30) = Rs.27.50
# [1000*0.025*(25/30)] + [950 * 0.025*(8/30)] = Rs.27.17
INTEREST FREE (GRACE) PERIOD
The Bank allows interest-free period between 20 days to 50 days depending on the date/s of transaction provided the TPD shown in the statement is paid in full by PDD.
Interest free credit period would not be available if the previous month's balance has not been cleared in full or the cardholder has withdrawn cash from
ATM. The applicable finance charges would be levied for all the purchases/cash withdrawal/unpaid charges as illustrated below-
II. DRAWAL LIMITS
III. BILLING
The sanctioned Credit Limit (with Cash Withdrawal Limit as a sub-limit) is communicated through the Welcome Letter accompanying the Credit Card. The Sanctioned Limits & Available Limits are also
indicated in the main portion of the Billing Statement every month. However, certain internal security limits are fixed in the interest of cardholder to minimize the mis-use in the event of loss/ theft/ copying
etc of the Card. These limits are fixed depending upon the type of merchandise with per day/ four-day limits. For illustration purpose only a Cardholder can spend upto Rs. 10,000 at Bar & Restaurant,
irrespective of his/her Card Limits, subject to 1 day and 4 day limits and availability of limit in Cardholder's account. These internal limits can be removed at the specific written request of the Cardholder
but at the sole discretion of the Bank depending on the conduct of the Credit Card account.
The Billing Statements are sent to Cardholders presently by ordinary post as on 20th of every month showing the details of
transactions through the card and charges levied since the last statement. The Statement may not be sent for the period in which there have been no outstanding dues. Payment Due Date
(PDD) is stipulated as 10th of succeeding month. However, the PDD would be immediate if the Cardholder fails to pay at least the Minimum Payment Due (MPD) of previous statement by the
PDD. If the statement is not received by 27th of any month, the Cardholder can call on to ascertain the amount payable and/or for duplicate statement to avoid levy of
charges OR any of the to ascertain the amount payable. Card holder can opt for receiving billing statements by E-mail.
Without prejudice to the Cardholder's liability to make Total Payment Due (TPD), he/she may choose to pay only the MPD indicated in the Statement by
PDD. The MPD shall be 10% of TPD, but if there are some arrears of MPD of previous statement, these are added to MPD of current statement. If the TPD is more than the Credit Limit, then
the amount by which the Credit Limit exceeds is also included in the MPD.
Please note that making only the minimum payment every month would result in the repayment stretching theoretically over 7 years with consequent interest on your
outstanding balance.
The Cardholder can pay the Credit Card dues through any of the following modes-
2. By cash at any branch of SyndicateBank during normal banking hours, by mentioning 16 digit Card No. & contact no. on the paying-in-slip.
3. BY DEMAND DRAFT ONLY drawn on Bangalore and mailed directly to SyndicateBank, Card Centre, 69, 9th Main Road, III Block, Jayanagar, Bangalore - 560011. Such Drafts can be
purchased without any fee/ charges from any branch of SyndicateBank.
4. By availing auto debit facility at our CBS branch.
5. Internet banking (Syndinet).
6. ECS (debit).
7. NEFT : 1) Account Type - Current 2) IFS Code - SYNB0002915 3) Card No. - SB GCC (Your 16 Digit Card No.) 4) Remarks/Narration - Credit Card Payment
8. VISA Money Transfer
Payments made towards the Credit Card outstandings are acknowledged in subsequent statements.
Payments and Credits received against Credit Card outstanding will be adjusted in the order of Service Tax and any other Taxes, Service / Finance
Charges, Cash Advance and Purchase of Goods/ Services.
STATEMENT PERIODICITY AND MODE OF SENDING:
24- HOUR HELP LINE
Regional Service Centres
MINIMUM PAYMENT DUE (MPD):
IMPORTANT:
METHOD OF PAYMENT:
1. By local cheque / draft payable to ' SBGCC xxxx xxxx xxxx xxxx' (16 digit card number) along with Payment Coupon at any branch of SyndicateBank
ACKNOWLEDEGMENT OF PAYMENTS:
APPROPRIATION OF PAYMENT:
Out station cheque processing charges 1% of cheque value, subject to minimum of Rs.100/- per cheque.

Bangalore 080- 2244 5924 Chennai 044- 2858 7464 Coimbatore 0422- 254 6560
Delhi 011- 2309 7777 Ernakulam 0484- 236 7018 Hyderabad 040- 2339 6363
Kolkata 033 -2289 3309 Mumbai 022- 2218 1860 Udupi 0820- 252 7942
c) The branch,
d) SyndicateBank: Card Centre, cardcentre [at] syndicatebank [dot] co [dot] in
GRIEVANCES REDRESSAL ESCALATION - CONTACT PARTICULARS OF OFFICERS TO BE CONTACTED:
Asst. General Manager, SyndicateBank:
Card Centre
LIEN AND RIGHT OF SET-OFF:
Issuance of Credit Card
Renewal of Credit Card
Termination of Credit Card facility by the Bank:
Procedure for surrender of Credit Card by Cardholder:
For more details, visit our website www.syndicatebank.in
through which Card was obtained, by submitting the grievance in writing.-OR
# 69, 1st Floor, 9th Main Road, III Block Jayanagar, Bangalore- 560 011. E-mail: Phones: 080 -2663 9965
to 9968 Fax: 26639970
The Cardholder, if not satisfied with the response
received on the enquiries, can address the grievance for redressal (by intimating contact number & e-mail id, if any) to
at the address given in earlier paragraph.
In the event of non-receipt of at least Minimum Payment Due amount by Payment Due Date, the Cardholder would be considered as a defaulter. The Cardholder will be
reminded for settlement of the overdues/ or total outstanding dues, through the printed message on next monthly Billing Statement or by any other mode (like post, telephone, personal visits by Bank officials, e-mail, SMS, etc).
The Bank may also engage third parties to remind, follow-up and collect the dues. However, such follow up would be within the framework of guidelines issued by Reserve Bank of India (RBI) or Indian Banks Association (IBA) from time to time.
The Bank may initiate such legal action against the defaulter/s, as deemed appropriate under the laws, to recover the Credit Card dues.
The Bank may also share the defaulter's information periodically with various agencies as permitted under such guidelines, rules/regulations, for publication / follow-up.
The default report would be withdrawn during the next periodical report after the settlement of dues. In the event of death of Credit Cardholder, the Bank shall have the right to recover the outstanding Card dues from the legal heirs, However, the Bank may offer certain concessions to legal heirs or to the Cardholder in case of permanent incapacitance for settlement of Card dues, on merits of each case.
In addition to any general right to set-off or other rights conferred by law or under any other agreement, SyndicateBank may, without notice, combine or consolidate the outstanding balance on the Credit Card account with any other account(s) which the Credit Cardholder maintains with SyndicateBank and set-off or transfer any money outstanding to the credit of such other account(s), in or towards the satisfaction of Credit Cardholder's liability to SyndicateBank under this Agreement.
a) We may take upto 4-6 weeks time to issue Card on receipt of Credit Card application, duly filled and completed in all respect.
b) A user guide will be sent to you along with your first Card giving detailed terms & conditions, losses on your card account that you may be liable if your Card is lost/misused and other relevant information with respect of usage of your Card. Bank at it's own discretion, may renew the Card on expiry of its validity period, subject to satisfactory conduct of transactions in the Credit Card account and at prevailing terms & conditions. Card may not be renewed if the Card has not been used for the immediate last six months.
The Bank may terminate the card facility upon the occurrence of any of the following events -
1. Failure to comply with the terms and conditions herein set forth.
2. An event of default in payment or under an agreement of commitment (contingent or otherwise) entered into with the Bank.
3. The cardholder becoming the subject of any bankruptcy, insolvency proceedings or proceedings of a similar nature.
4. Demise of the cardholder.
The Bank shall be authorised to discontinue this facility at any time by canceling the card with or without assigning any reason whatsoever by giving 7- day's notice
and shall be deemed to have been received by the card holder within 7 days of the posting to the cardholder's address within India, last notified in writing to the
Bank.
In the event the cardholder decides to terminate the Card, the Cardholder shall give the Bank not less than 7 days prior notice in writing and forthwith return the
Card cut diagonally to pieces and paying the upto date dues to the SyndicateBank's branch through which the Credit Card was applied for or directly to Card
Centre; Bangalore and obtain a valid receipt for the same. The Credit Card account would not be considered as closed until cut cards and all payments
outstanding to the card account are received. Such termination shall also be deemed as termination of all Credit Card related facilities accorded by the Bank to a
Credit Cardholder. Thereafter, there will not be any refund of entrance/ annual/ renewal fee on pro-rata basis or redemption of reward points.
? If any charges are incurred on the card after the cardholder claims to have destroyed the card, the cardholder shall be entirely liable for the charges incurred on
the card whether or not the same are the result of misuse and whether or not the Bank has been intimated of the destruction of the card.
1. In the event the Card (Primary or Add-On) is lost, stolen or not received when due or if the cardholder suspects that the Credit Card is being used without his/
her permission, the cardholder must notify the 24 Hour Help Line immediately to hotlist the Card. If travelling abroad, the cardholder can utilise the services of
VISA Helpline to notify such acts, which are subject to levy of charges by VISA.
2. It is in the interest of Cardholder to lodge a complaint with the police and submit in writing of such loss/ theft/ misuse/ copying to the Bank along with an
acknowledged copy of the complaint lodged with the police. The Cardholder's liability shall be restricted to Rs.1,000/- in case of misuse of lost card by the
founder/ miscreants between the time he/she notifies the Bank and the Bank blocks the card for operations, provided the Cardholder had lodged a complaint
with police.
3. The cardholder shall indemnify the Bank fully against any liability (civil or criminal), loss, cost, expenses or damages that may arise due to loss/ theft/ misuse
of the Card in the event that it is lost and not reported to the Bank, or lost / stolen and misused before the same is notified to the Bank.
4. The cardholder will be liable for all losses in case of misuse of the Card by some one, who obtained the PIN or the Card with or without the consent of Primary/
Add-On Cardholder or if the cardholder acts without reasonable care.
The cardholder expressly acknowledges that, as per existing business practices, SyndicateBank is authorised to share/ disclose from time to time any information
relating to Credit Cards/s toa.
Any court of competent jurisdiction, quasi judicial authorities, law enforcement agencies, Govt. agencies like RBI etc. or authorities and credit bureau in India
or elsewhere, any agents or contractors which have entered into an agreement to perform any service(s) for the Bank's benefit and any other person(s)
whosoever where the disclosure is required by law or otherwise to whom the Bank deems fit to make such disclosure.
b. Any existing or future credit bureau, as determined by the Bank, without any notice of this intent to the cardholder and any such information that may pertain to
positive or negative performance / default by the cardholder.
c. The Credit Information Bureau of India (CIBIL) is an initiative of the Government of India (GOI) and the Reserve Bank of India (RBI) to improve the
functionality and stability of the Indian Financial System. All banks and financial institutions participating in this initiative are required to share data with CIBIL.
In view of this, SyndicateBank shall be reporting the data pertaining to all its Credit Cardholder's accounts to CIBIL on a regular basis.
IV. DEFAULT AND CIRCUMSTANCES
V. ISSUANCE / RENEWAL / TERMINATION / REVOCATION OF CREDIT CARD MEMBERSHIP
VI. LOSS/ THEFT/ MISUSE OF CARD
VII. DISCLOSURE
BILLING DISPUTES RESOLUTION
If the Cardholder notices any discrepancy or disagrees with any transaction/ charges indicated in the Billing Statement, the same should be communicated to the Bank
in writing within 30 days of the statement date, failing which it shall be construed that the cardholder has confirmed and accepted all transactions/charges indicated in
the Statement.
The Cardholder can contact SyndicateBank for making any enquiries or for any grievance redressal through any of the following ways
through (accessible through BSNL/MTNL landlines) or -OR
(during office hours on all working days) at following numbers-OR
CONTACT PARTICULARS:
a) 24-Hour Help Line Toll Free no. 1800 22 5092 STD Number 022 40426003 (chargeable to Caller)
b) Regional Service Centres