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Union Bank Credit Card Customer Care No. 1800 425 1515

Updated on Thursday, 19 December 2024 - 12:33pm
Organization: 
Toll free Number(s): 
  • 1800 425 1515 (For Customer Support, 24*7)
  • 1800 208 2244 (For Support)
  • 1800 425 3555 (For Query)
  • 1800 22 22 44 (Alternate Contact No. For Support)
  • 1800 22 22 43 (For Fraud/ Disputed Transactions)
  • 1930 (For National Cyber Crime)
  • 1800 223 222 (Alternate No. For Credit Card Query)
All India Number(s): 
  • 040-2468 3210 (For Customer Support)
  • 040-2468 3219 (For Cards Query)
  • 040-2468 3220 (For Support)
  • 022-4042 6008 (Credit Card Specific No.)
  • 080-2530 0175 (To Block or Unblock Card)
  • 922 300 8486 (SMS Unlock Card)
  • 966 6606 060 (WhatsApp Support For Online Banking)
International Numbers: 
+91-80-2530 2510 (NRI Helpline No.)
+91-80-6181 7110 (Alternate No. For NRI Helpline)
Website: 
Official Website

IVRS Menu

IVRS Menu: 1800 425 1515
IVRS Menu: 1800 208 2244

First Select Your Prefferred Languages

  • Press 1 - For Card Related Queries

First Select Your Preferred Language

  • Press 1: For Debit Card Hotlisting And Block Account
  • Press 2: For Other Queries
    • Press 1: For Card Related Queries

Emails

  • ccdhelpdesk [at] unionbankofindia [dot] bank (For credit card support)
  • creditcards [at] unionbankofindia [dot] com (For Disputed Transactions)
  • customercare [at] unionbankofindia [dot] com (For Other Credit Card Queries)

Install App

SMS Services

  • Send SMS From Your Regitered Mobile Number to :7836884400
Sr No. Service Name Keywards
1 To know the available limit of your card Type CARDACKW<space>XXXX (xxxx denotes LAST 4 digits of your Card Number)
2 To Activate your New Credit Card Type CARDACKW<space>XXXX (xxxx denotes LAST 4 digits of your Card Number)
3 To know your Customer ID of your Credit Card Type GETCUSID<space>XXXX (XXXX denotes LAST 4 digits of your card number)
4 To Block your Credit Card in case Card is Lost Type CARDLOST<space>XXXX (XXXX denotes LAST 4 digits of your card number)
5 To Replace your Credit Card in case card is lost Type LOSTREPL<space>XXXX (XXXX denotes LAST 4 digits of your card number)
6 To opt for insurance cover Type INSFLGENB<space>XXXX (XXXX denotes LAST 4 digits of your card number
7 To withdraw insurance cover Type INSFLGDB<space>XXXX (XXXX denotes LAST 4 digits of your card number)

Green Pin Generation Procedure

  • To activate card send SMS as CARDACKW XXXX ( where XXXX denotes last four digit of your credit card number)
  • You can generate green pin via fill this Green Pin Generation Procedure form.
  • If your card is marked as NPA (Non-Performing Asset) or Hot Listed, it is permanently blocked, and you cannot generate a PIN. You need to unblock it first before you can generate a PIN

For Enquiries

Contact No.: 18004251515, 040-24683210, 040-24683219
Email: ccdhelpdesk [at] unionbankofindia [dot] bank
Fax No.: 040-24755052
Address: Union Bank of India Credit Card Division,
2nd Floor, Sultan Bazar, Koti,
Hyderabad - 500095 Telangana

Nodal Officers

Sr. No. Banking Ombudsman Designation Mobile Email
1 Ahmedabad CM 8740000880 gro [dot] fgmoahmedabad [at] unionbankofindia [dot] bank
2 Bengaluru CM 7760535174 gro [dot] fgmobengaluru [at] unionbankofindia [dot] bank
3 Bhopal SM 8320385835 gro [dot] fgmobhopal [at] unionbankofindia [dot] bank
4 Bhubaneshwar AGM 9437404218 gro [dot] fgmobhubaneshwar [at] unionbankofindia [dot] bank
5 Chandigarh AGM 9872989786 gro [dot] fgmochandigarh [at] unionbankofindia [dot] bank
6 Chennai DGM 9404648175 gro [dot] fgmochennai [at] unionbankofindia [dot] bank
7 Dehradun AGM 9718202061 dyrh [dot] dehradun [at] unionbankofindia [dot] bank
8 Delhi BO-I AGM 9350914041 dyrh [dot] delhinorth [at] unionbankofindia [dot] bank
9 Delhi BO-II CM 9711967300 gro [dot] fgmodelhi [at] unionbankofindia [dot] bank
10 Delhi BO-III AGM 9769628659 dyrh [dot] delhicentral [at] unionbankofindia [dot] bank
11 Guwahati AGM 99372 96925 dyrh [dot] guwahati [at] unionbankofindia [dot] bank
12 Hyderabad CM 9441901242 gro [dot] fgmohyderabad [at] unionbankofindia [dot] bank
13 Jaipur CM 9892942470 gro [dot] fgmojaipur [at] unionbankofindia [dot] bank
14 Jammu AGM 8108124399 pnd [dot] roamritsar [at] unionbankofindia [dot] bank
15 Kanpur CM 9073397965 gro [dot] fgmolucknow [at] unionbankofindia [dot] bank
16 Kolkata AGM 8638944124 dyrh [dot] kolkata [at] unionbankofindia [dot] bank
17 Mumbai-I DGM 9073912484 gro [dot] fgmomumbai [at] unionbankofindia [dot] bank
18 Mumbai-II CM 9686924467 gro [dot] fgmopune [at] unionbankofindia [dot] bank
19 Patna AGM 9167009263 dyrh [dot] patna [at] unionbankofindia [dot] bank
20 Raipur AGM 9511701155 dyrh [dot] raipur [at] unionbankofindia [dot] bank
21 Ranchi AGM 8335046155 dyrh [dot] ranchi [at] unionbankofindia [dot] bank
22 Trivandrum AGM 7043337030 dyrh [dot] trivandrum [at] unionbankofindia [dot] bank

Grievance Redressal

Level 1

  • If you have any query/ complaint then firstly you have to call 18004251515, 18002082244, 18004253555
    or email at ccdhelpdesk [at] unionbankofindia [dot] bank (From Your Registered Mail Only)

Level 2

  • If your query is not resolved then you can contact to Customer Service Officer (during office hours only) at the following details
    Contact No.: 040-24683210, 040-24683219, 040-24683220

Level 3

  • If you are still not satisfied with above level then you can contact to Grievance Redressal Officer at the details given below:
    Email: ccd [dot] grievances [at] unionbankofindia [dot] bank
    Address: Credit Card and MAB Department Union Bank of India,
    Union Bank Building, Mafatlal Centre,
    6th Floor, Near Vidhan Bhavan Marg, Nariman Point,
    Mumbai 400021 (Maharashtra)
  • You can also lodge your complaint online through CMS Portal.

Central Office Address

Union Bank Bhavan, 239,
Vidhan Bhavan Marg, Nariman
Point, Mumbai - 400 021,
Maharashtra, India.
Ph: 022-22892000

Parent Article: 
Union Bank of India Customer Care No. 1800 208 2244