Home › Telecom › Vi Customer Care No. 199

Vi Customer Care No. 199

Updated on Saturday, 7 December 2024 - 12:03pm
Organization: 
Toll free Number(s): 
  • 199 (For Enquiries and Requests)
  • 198 (For Complaints)
  • 1800 123 123 123 (For Sales Enquiries)
All India Number(s): 
  • 99200 55666 (For Customer Service)
  • 96542 97000 (For WhatsApp Support 24*7)
Website: 
Official website

IVRS Menu: 199 / 198

  • Press 1: To know about current tariff, prepaid bill and best offers
    exclusively for you.
  • Press 2: Data not working unable to make or receive calls,unable to send sms.
  • Press 3: For balance and deduction.
  • Press 4: For caller tunes, DND and other value added services.
  • Press 5: To Report loss of sim, for PUK, to update alternative number,
    for more information on postpaid no. and IVR Language change.
  • Press 6: For DND and International Roaming.

Email

  • customercare [at] vodafoneidea [dot] com (For Customer Support)

Install App

Important Links

Helpline Details

Sr No. Vi Helpline Number Details Vi Contact Number
1 Customer Helpline (Short Code)
(from your Vi Mobile Number)		 199
2 Customer Helpline (Long Code) xxxxx12345
3

Complaint Helpline
(from your Vi Mobile Number)

 198
4 Complaint Helpline (Long Code) xxxxxxx198
5 VAS Deactivation 155223
6 Do Not Disturb 1909
7 Data Activation/ Deactivation 1925
8 Televerification 59059
9 Mobile Number Portability Helpline 18001234567
10 COCP/Enterprise 55666
11 Mobile Number Portability (MNP) Helpline 18001234567

Contact Service Number

Enquiries and Requests

Short Code for All circles : 199

Sr No. Clusters Circles Long Code
1 KAP Andhra Pradesh 9848012345
2 KAP Karnataka 9844012345
3 KTN Tamil Nadu 9092012345
4 KTN Kerala 9847012345
5 RAD Delhi 9891012345
6 RAD Rajasthan 9887012345
7 PUH Punjab 9814012345
8 PUH Haryana 9812012345
9 PUH Himachal
Pradesh		 9882012345
10 PUH Jammu And
Kashmir		 9086012345
11 TUP UP (E) 9889012345
12 TUP UP (W) 9837012345
13 EST Kolkata 9088012345
14 EST Rest of Bengal 9093012345
15 EST Assam 9085012345
16 EST NESA 9089012345
17 EST Orissa 9090012345
18 EST Bihar 9708012345
19 MPC Madhya Pradesh 9826012345
20 MUM Mumbai 9702012345
21 GUJ Gujarat 9824012345
22 MAH Maharashtra
And Goa		 9822012345

Complaints

Short Code for all circles : 198

Sr No. Clusters Circles Long Code
1 KAP Andhra Pradesh 9848009198
2 KAP Karnataka 9844000198
3 KTN Tamil Nadu 9092000198
4 KTN Kerala 9947000198
5 RAD Delhi 8744000198
6 RAD Rajasthan 9887010198
7 PUH Punjab 9781500198
8 PUH Haryana 8684000198
9 PUH Himachal Pradesh 9882900198
10 PUH Jammu And Kashmir 9086046198
11 TUP UP (E) 8576000198
12 TUP UP (W) 8941000198
13 EST Kolkata 9088100198
14 EST Rest of Bengal 9093100198
15 EST Assam 9085000198
16 EST NESA 9089000198
17 EST Orissa 9090000198
18 EST Bihar 9708000198
19 MPC Madhya Pradesh 9826000198
20 MUM Mumbai 9702000198
21 GUJ Gujarat 9824000198
22 MAH Maharashtra and Goa 9822000198

Circle Office Address

Sr No. Circle Name Circle Office Address
1 Delhi 2nd Floor, A-19 Mcie Mathura Road New Delhi-110076
2 Gujarat Building -A-Corporate Road-Off-S.G.Highway,
Prahladnagar-Ahmedabad, 380015
3 UP (E) Shalimar Titanium, Plot NoTC/G-1/1, Vibhuti Khand,
Gomti Nagar, Lucknow 226010
4 Andhra Pradesh 2nd Floor, Varuntower II, Begumpet, Hyderabad - 500016,
Telangana, India
5 Assam Vodafone Idea Limited Red Den, NH - 37 Katahbari,
Gorchuk, Guwahati, Assam-781035
6 Bihar Sai Corporate Park, Opp.- SSB Office, Rukanpura,
Baily Road, Patna- 800014
7 Haryana Vodafone Idea Limited, Plot No.173 sector 3 HS11DC Industrial Area,
Karnala Haryana 132001
8 Himachal Pradesh Keonthal Complex, Khalini, Shimla - 171002
9 Jammu and Kashmir 3rd Floor Sunny Square, Gangyal,Jammu
10 Karnataka Maruthi Infotec Center, Ground Floor, 'B' Block, 11/1,
12/1 Koramangala Intermediate Ring Road Bangalore -560071
11 Kerala 4th Floor, KTDFC Building, Trans Towers, Near Kalabhavan Theatre,
Vazhuthacaud, Trivandrum, pin-695014
12 Kolkata PS Srijan Tech Park, DN 52, Salt Lake Sector V, Kolkata- 700091
13 Madhya Pradesh 139-140, Electronic Complex, Pardeshipura, Indore, MP , 452010
14 Maharashtra and Goa Vodafone Idea Limited CTS 11/1B, 1st Floor, Sharda Centre,
Off. Karve Road, Erandwane, Pune - 411004
15 Nesa Red Den, Katahbari, NH37, Gorchuk, Guwahati 781035, Assam
16 Mumbai Skyline Icon, 1-2 Floor, Andheri-Kurla Road,
Marol Naka, Andheri (East), Mumbai-400 059
17 Orissa Unit41, E 52, Infocity, Chandrasekharpur,
Chandaka Industrial Estate, Bhubaneswar751024, Odisha
18 Punjab C-105, , Industrial Area Ph-VII. Mohali- 160055
19 Rajasthan 1st Floor, Gaurav Tower, Malviya Nagar Jaipur-302017
20 Rest of Bengal Vodafone Idea Limited, Srijan Tech Park, 7th floor,
DN -52, Sector- V, Salt Lake City, Kolkata 700091
21 Tamil Nadu PSA Fort, Plot No A1, A2B, Nehru Nagar, 1st Main road,
off. Mahabalipuram Road, Perungudi ,Chennai -600096
22 UP (W) 1st Floor, A-19 Mcie Mathura Road New Delhi-110076

Internet Services Setting

  • To receive Internet settings, just SMS ALL to 199.
  • Add Mobile Network Troubleshooting Steps :
  • For More Information Please Read.

Appellate Authority

  • From Monday to Friday, between 10:00 am and 6:00 pm.
  • You must file the appeal within 30 Days for complaint resolution.
  • You need to provide your complaint docket number while contacting the Appellate.
  • The appeal will be decided within 39 working days.
Sr No. State Contact No. Emails Address
(Vodafone Idea Limited)
1 Andhra Pradesh
And Telangana		 9948002240 appellate [dot] ap [at] vodafoneidea [dot] com 2nd Floor, Varun Towers II, Begumpet, Hyderabad-500016
2 Madhya Pradesh
And Chattisgarh		 9713377766 appellate [dot] mpcg [at] vodafoneidea [dot] com 139-140 Electronic complex, Pardeshipura, Indore - MP - 452010
3 Assam 9706024365 appellate [dot] asm [at] vodafoneidea [dot] com Red Den, Nh - 37 Katahbari, Gorchuk, Guwahati, Assam-781035
4 Maharashtra And Goa 020-71718181 appellate [dot] mah [at] vodafoneidea [dot] com CTS 11/1B, 1st Floor,Sharda Centre, Off. Karve Road,
Erandwane, Pune - 411004.
5 Bihar And Jharkhand 9709018279 appellate [dot] bih [at] vodafoneidea [dot] com BLOCK A , 3rd Floor, Sai Corporate Park, Rukanpura,
Bailey Road, Opposite SSB Office, Patna-800014
6 Mumbai 9820015713 appellate [dot] mum [at] vodafoneidea [dot] com 2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol
Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059
7 Delhi And NCR 011-71032211 appellate [dot] delhi [at] vodafoneidea [dot] com A-19, Mohan co-operative Industrial Estate, Mathura Road,
Delhi -110044
8 Odisha 9090010078 appellate [dot] orissa [at] vodafoneidea [dot] com Unit - 41, E 52, Infocity, Chandrasekharpur, Chandaka
Industrial Estate, Bhubaneswar - 751024
9 Gujarat 7567860602 appellate [dot] guj [at] vodafoneidea [dot] com Vodafone Idea House, Building A, Corporate Road, Off.
S.G. Highway, Prahladnagar, Ahmedabad - 380015
10 Punjab 7508012346 appellate [dot] pun [at] vodafoneidea [dot] com C 105, Industrial Area, Phase VII Mohali, Punjab - 160055
11 Haryana 9813090003 appellate [dot] har [at] vodafoneidea [dot] com Plot No.173 sector 3 HS11DC Industrial Area, Karnala
Haryana 132001
12 Rajasthan 9828996200 appellate [dot] raj [at] vodafoneidea [dot] com 1st Floor , Gaurav Tower, Malviya Nagar, Jaipur - 302017
13 Himachal Pradesh 9736297362 appellate [dot] hp [at] vodafoneidea [dot] com Keonthal Complex, Khalini, Shimla (HP) 171002
14 Tamil Nadu 9962099625 appellate [dot] tamilnadu [at] vodafoneidea [dot] com Tower1, PSA Fort, Plot No. A1 And A2 And B, Nehru Nagar,
1st Main Road, Perungudi, Chennai - 600096
15 JammuandKashmir 9796097979 appellate [dot] jnk [at] vodafoneidea [dot] com 3rd Floor, Sunny Square, Gangyal, Jammu - 180010
16 West Bengal 9093118992 appellate [dot] wb [at] vodafoneidea [dot] com Srijan Tech Park, 7th floor, DN-52, Sector- V, Salt Lake City,
Kolkata 700091
17 Karnataka 9886047474 appellate [dot] kar [at] vodafoneidea [dot] com Ground Floor B Block MarutiInfotech Ctr, Koramangala
Intermediate Ring Rd, AmarJyoti Layout, Bangalore-560071
18 Nesa 9774024365 appellate [dot] nes [at] vodafoneidea [dot] com Down Town Diagnostic Centre, Arbuthnot Road, Laitumkhrah,
Shillong-791003, Meghalaya
19 Kerala 9946123456 appellate [dot] ker [at] vodafoneidea [dot] com Vodafone Idea Limited, VJ Tower, Vytilla PO, Ernakulam 682019
20 UP East 9721980180 appellate [dot] upe [at] vodafoneidea [dot] com Shalimar Titanium, Plot Number TC/G 1/1, Vibhuti Khand,
Gomti Nagar, Lucknow 226010
21 Kolkata 9088118992 appellate [dot] kol [at] vodafoneidea [dot] com Srijan Tech Park, 7th floor,DN -52, Sector- V, Salt Lake
City, Kolkata 700091
22 UP West 9719143245 appellate [dot] upw [at] vodafoneidea [dot] com Sarita Vihar, A19, First Floor, Mohan Co-operative Industrial
Estate, Mathura Road, New Delhi-110044

Prepaid USSD Codes

Sr. No. Description of service offered USSD Code
1 T20 Product *545*01#
2 Play and Win Challenge *545*02#
3 Score andWin Challenge *545*06#
4 Vikram Stories *545*101#
5 Startalk10 *545*11#
6 Startalk10 *545*111#
7 Missed Call Information *717*30#
8 CRBT *545*21# to *545*29#,
*545*701# to *545*709#
9 Ptune *545*45#
10 Mcelchat49(CG) *545*49#
11 Mcelchat49(CG) *545*49#
12 CRBT *545*50# to *545*55# (MUM Only)
13 Sportschat_Event *545*545#
14 Sportschat_Event *545*545#
15 Sports49(CG) *545*7#
16 Sportschat49 *545*71#
17 STAR49 *545*72#
18 Sportsalert0 *545*73#
19 Nyassa_Monthly *545*8#
20 Nyassa Event *545*85#
21 CRBT *545*9#
22 Callertunes *415#
23 Callertunes *526#
24 Callertunes *696#
25 Callertunes *696*49#
26 Callertunes *696*494#
27 Callertunes *888#
28 Callertunes *888*800#
29 Callertunes *888*88#
30 Callertunes *526#
31 Callertunes *567#
32 Callertunes *567*11#
33 Callertunes *567*30#
34 Callertunes *567*305#
35 Callertunes *567*33#
36 Callertunes *567*333#
37 Callertunes *567*368#
38 Callertunes *567*60#
39 Callertunes *567*64#
40 Callertunes *567*8#
41 Callertunes *567*80#
42 Contact USSD alerts
Menu based services		 *007#
43 Contact USSD alerts
Menu based services		 *008#
44 Contact USSD alerts
Menu based services		 *009#
45 Contact USSD alerts
Menu based services		 *010#
46 Contact USSD alerts
Menu based services		 *102#
47 Contact USSD alerts
Menu based services		 *112#
48 Contact USSD alerts
Menu based services		 *123#
49 Contact USSD alerts
Menu based services		 *128#
50 Contact USSD alerts
Menu based services		 *134#
51 Contact USSD alerts
Menu based services		 *147#
52 Contact USSD alerts
Menu based services		 *148#
53 Contact USSD alerts
Menu based services		 *150#
54 Contact USSD alerts
Menu based services		 *151#
55 Contact USSD alerts
Menu based services		 *161#
56 Contact USSD alerts
Menu based services		 *171#
57 Contact USSD alerts
Menu based services		 *181#
58 Contact USSD alerts
Menu based services		 *189#
59 Contact USSD alerts
Menu based services		 *191#
60 Contact USSD alerts
Menu based services		 *201#
61 Contact USSD alerts
Menu based services		 *367#
62 Contact USSD alerts
Menu based services		 *369#
63 Contact USSD alerts
Menu based services		 *500#
64 Contact USSD alerts
Menu based services		 *501#
65 Contact USSD alerts
Menu based services		 *502#
66 Contact USSD alerts
Menu based services		 *511#
67 Contact USSD alerts
Menu based services		 *525#
68 Contact USSD alerts
Menu based services		 *550#
69 Contact USSD alerts
Menu based services		 *566#
70 Contact USSD alerts
Menu based services		 *569#
71 Contact USSD alerts
Menu based services		 *666#
72 Contact USSD alerts
Menu based services		 *786#
73 Contact USSD alerts
Menu based services		 *789#
74 Winbig Challenge *567*7#
75 Play n Win Challenge *777#
76 Games *567*5#
77 Callertune *567#
78 Profile Callertune *567*6#

Office Addresses

Sr No. Office Contact No. Address
1 Office Address - Vodafone Idea Limited (formerly Idea Cellular Limited),
An Aditya Birla Group And Vodafone partnership,
Birla Centurion, 10th Floor, Plot No. 794, B Wing,
Pandurang Budhkar Marg, Worli, Mumbai - 400 030 India
2 Registered address 079-66714000,
Fax: 079-23232251		 Vodafone Idea Limited (formerly Idea Cellular Limited),
An Aditya Birla Group And Vodafone partnership,
Suman Tower, Plot No. 18, Sector no. 11, Gandhinagar - 382011

Social Sites

Related Links: 

Comments

Wed, 23/08/2023 - 10:41pm — Akanksha (not verified)

MY VI Sim not registering on US network

Hi,

My VI SIM is not working in US, throwing error not registered on network. I tried to registering on the AT & T network but not able to do so.

Thu, 27/10/2022 - 12:09am — giriraj jadhav (not verified)

Billing fraud performed by VI

Hello Vi Team,
This is for Billing fraud performed by VI
Unnecessary billing component added without customer confirmation.
Unnecessary carry forward last bill multiple times and recover ransom money from customer, by disabling the services.
Furthermore, the Vi executive called the customer for ransom money and made the customer irritated and unhappy.
Chat executive (Sachin) was acting so dum that he came to know about the billing issue, still trying to hide the same and offer xxx rs as a favors not to write a complaint.
With Regards,
Giriraj Jadhav

Fri, 18/03/2022 - 3:33pm — Nazir Hussain (not verified)

Vi Sim not working in Kyrgyzstan

Hello sir,
I am from bihar .
And currently i am in foren country {Kyrgyzstan}.
Sir i have issue with network here.
And rest of people having same sim here have network.
But i can't get network only but rest of people have .
So kindly help me as soon as possible.
I am suffering from several problem because of my VI sim.
I cant access my bank otp and other services..
Please help me as soon as possible.
Thanking you

Wed, 22/09/2021 - 10:32pm — Anonymous (not verified)

Dear sir Greetings,My name is

Dear sir
Greetings,My name is Ramesh.. City:Podanur
District: Coimbatore
I bought 72004XXXXX by last year,but I didn't recharged..last month am tried to recharge but not made.. Retailer asked me to visit Vodafone customer care..am visited Townhall branch,they suggested me to go Annasilai branch,am went and discussed,after some hours, My sim signal range is cut..
Last week same number,am bought from Retailer.Sim also activated..Can't made Recharge,even FRC also..
Near by one week ,am waited so long ,to retain my Number.but failure..
Today also am visited Townhall branch .they told me to visit Head office (Annasilai Branch), ..after some hour,My Sim Signal lost..
nowadays all procedures in Online only.
This is not good for such an Reputed Network like you ,I think every customer is valuable to you..
I want my number.whats the procedure?
Am hope ,you will keep your GOOD WILL always..

My alternative number 78714XXXXX...

I want my number, kindly sort out the issue.

I can't pick call ,while office hours,call if need ,after 6pm..

Waiting for your valuable response and feedback

Thank you

Regards

Tue, 03/08/2021 - 11:09pm — Mr. Abhi (not verified)

I have booked a new postpaid

I have booked a new postpaid mobile no. 967xxx9610 online at 24 July 2021 & received same day delivery. After continuing service of 7days, outgoing service has been blocked. When I called the delivery person he said that your televerification has failed while I was not given any information regarding this.
On request for re-verification a man came to my house on 1st August and completed the
verification And said that from tomorrow the outgoing service will start. When the service did not start the next day also i called the customer
care thrice they said your verification failed And the complaint is being registered. I also called
person who came for verification, then he said that from where you have purchased the sim. talk over there, now i had booked the sim online
so what would i do so i called the delivery person he didn't give any response.

Today on August 3, I got a call from customer
care and they listened to my problem and said that your verification has failed, the problem will be solved soon and also I am giving mail to my senior as well, the team will talk to you soon.

After a few hours, a call came from the seniors,
they understood the whole problem and said that your service will start running in the evening.

Now that it is happening at 10:33, the outgoing
service has not started, yes maybe the incoming has definitely been stopped.

Sat, 08/05/2021 - 9:00am — Robinson Almeida (not verified)

I am trying to contact the

I am trying to contact the agent but it's so difficult to contact them each and every number given in this website is fake when ever you try to call you just have to listen to the computer after trying so much still wasn't able to contact them

Thu, 11/03/2021 - 11:27am — Aniket (not verified)

VI Recharge Problem

I am using VI App. Its very slow and it hangs so much. I am unable to use voucher also. Plz help me regarding this so that I can use my coupon of Rs 50. Airtel is providing this coupon service if we recharge for our friends also.

Mon, 03/05/2021 - 9:59am — Smith (not verified)

I feel useless services are provided by IDEA

I am using Idea since 2012. To day Idea is not functioning properly. I recharged. My money is gone. But the recharge is not done. I am completely disappointed. I feel useless services are provided by IDEA. I feel reliance is better.