Email

• care [at] vidiem [dot] in (For General Query)

Important Links

• Contact Form
• Service Centers
• Dealer Locator
• Product Registration Form
• Frequently Asked Questions

How To Lodge Complaint

• Complaint Registration: You can register your complaint via Call at 044-66356635 or Whatsapp at 9600469600 or through filling this Complaint Form .
• Support Call: Customer support team will call you to understand your concern and provide solutions.
• Door-Step Service: If necessary, a service person will be alloted to visit your premises to fix your problem.

Return/Refund/Cancellation Procedure

• If you have any query, then you can contact to customer service tean at 044-66139939.
• Cancellations will be considered only if the request is made within 72 hours of placing an order.
• If your product is damaged/defective, then you can return them within 72 hours of delivery.
• The refunded amount will be credited in your account within 7 working days.
• For more information about return, refund and cancellation, please read .

Warranty Support

• Warranty is valid only for the purchase made from authorizzed dealer from the original bill and the warranty card.
• The company provides 2 years warranty which does not cover damage to the Top Cover, Bottom Cover, Gear, dents on the Drum, Roller Assembly and breakage.
• Within 2 years warranty period all your repairs which are due to manufacturing defects are done for free.
• For more information, please read .

Address

No:3/140,Old Mahabalipuram Road,
Oggiam Thoraipakkam, Chennai - 600097,
Tamilnadu, India.

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