Dear Voltas Customer Service Team,

I hope this message finds you well. I am writing to express my extreme dissatisfaction with both the product quality and service provided for the Voltas E-Voltas INV AC 1.5 ton, which I purchased from Chroma Online Store.

Although the AC was delivered promptly and installed within the promised timeframe, I began experiencing issues with the cooling within 4-5 days of installation. Upon lodging a complaint, an engineer was sent to inspect the AC, and it was revealed that there was a gas leakage issue. Unfortunately, despite multiple follow-ups and delays of 5-6 days, the issue was finally addressed after an unacceptable wait time, which was frustrating but eventually resolved.

However, after just two months of use, the same issue has occurred again. I lodged a service request, and the technician who visited did a very quick and inadequate inspection, merely cleaning the net and leaving within five minutes without properly addressing the cooling problem. When the cooling issue persisted, a second visit revealed the same gas leakage problem. This time, the technician spent 1-2 hours inspecting the unit, yet they failed to diagnose the issue properly and insisted on taking the internal unit to their service station.

I agreed to this in the hopes of a permanent resolution, but I was given no clear timeline on when I would receive my AC back. I have followed up multiple times, and each time I am given vague responses like “we are checking on it” without any concrete solutions or timelines. I find this lack of communication and professionalism extremely disappointing, especially from a reputed brand like Voltas.

As I purchased this AC through Chroma Online Store, I believe it is also their responsibility to ensure that I receive a functional product and proper post-sale service. Therefore, I kindly request one of the following actions from either Voltas or Chroma:

1. Immediate replacement of the faulty AC unit.
2. Expedited repair and return of my internal unit with a permanent solution to the gas leakage issue.

I purchased this AC based on Voltas’ reputation for quality, and I am now left without a functional AC in peak season, which is not acceptable. I urge you to take immediate action to resolve this matter.

I look forward to a prompt and satisfactory resolution, whether by Voltas or Chroma.

I have raised a issue with my voltas 1.5ton inverter ac on 12th of June 2024. The technician said within 15days the part will be replaced . Issue with PLC it has to be replaced . I purchased the A/c 6 months back. After repeated follow ups and calls there is no response from the team . The coustmer care number is waste of time . The ASM karthik doesn't answer calls . Waste of time calling up and following up with voltas and team. Suggestion: pay 1000 extra and buy a better Ac with good service.

Tata service engineer not helpful.

I had purchased Voltas refrigerator 421 liters on 14.03.2024 .The lower door does close automatically . The trays in the lower portion are not balanced .
Please send a mechanic for doing the needful.

Dear Sir
मै गिरजेश कुमार Aditya vision shop kankerbag patna से 7 अप्रैल 2023 को Voltas Inverter AC ख़रीदा l
लेकिन अत्यंत दुःख के साथ कहना पड़ रहा है की जब से हमारे घर में AC Installed हुआ तभी यह एक दिन भी नहीं चल पा रहा है l मेरे AC में बॉडी damage और AC से आवाज आना लगातार जारी है इसके लिए मै 4 से 5 बार Voltas Service centre में complain लॉज कर चूका हूँ l सर्विस centre से इंजीनियर भी आये हैं लेकिन अभि तक AC का बॉडी और आवाज आना दोनों ठीक नहीं हुआ है l मैं सबसे पहले 13/4 फिर 17/5 फिर 30/5 और 27/6 को कम्प्लेन लॉज kiya है l ये सब का रिपोर्ट इस ईमेल में attach किया हूँ l इसके साथ AC का बिल भी attach किया हूँ l
मुझे ऐसा लग रहा है की आदित्य विज़न और वोल्टास दोनों के दवारा मुझे चीट और ठगा गया है l
मुझे आदित्य विज़न और वोल्टास सर्विस सेंटर के द्वारा कई बार आश्वासन दिया गया लेकिन हुआ कुछ नहीं l
मैं दोनो से कहना चाहता हूँ की मैं नया AC ख़रीदा हूँ कोई second hand AC नहीं ख़रीदा हूँ की मैं बार बार रिपेयर कराता रहूँ l बार बार engineer मेरे बैडरूम में aane से मेरा privecy भी भंग होता है जो की बिलकुल गलत है l
जब से मैं ये AC ख़रीदा हूँ तभी मे काफी परेशान हो गया हूँ l
आप dono से मेरा नम्र निवेदन है की तत्काल प्रभाव से मेरा AC बदला जाये ताकि मेरा विस्वास दोनों पे बना रहे l
मैं की त्वरित करवाई का इंतजार कर रहा हूँ l
धन्यवाद्

गिरजेश कुमार
रामजयपाल रोड
अर्पणा बैंक कॉलोनी
बेली रोड
दानापुर पुर
Patna
मोबिल no

I have purchased two AC on 15th April which were installed on 25th May. Now one of the two AC is not cooling As per service request one representative attended on 06 05 2023 and informed that about gas locked. surprisingly the said request No was cancelled but the the machine is still in breakdown mode till 5th May 2023 How much time is still required to get my AC workable

. your asc sending low quality unskilled service man at my home they not find out the proper fault in ac and dishwasher due to this reason long time consumed in repair of my product (2months taken for dishwasher repair and secondly they taken 14 days in repair ) my complaint noxxxxxx3682 now my ac repair taken how many time asm and asc don’t know 5 day already left . please take proper action against Asc wadhwa refrigeration Bhawani Haryana.. your asc sending low quality unskilled service man at my home they not find out the proper fault in ac and dishwasher due to this reason long time consumed in repair of my product (2months taken for dishwasher repair and secondly they taken 14 days in repair ) my complaint no.xxxxx03682 now my ac repair taken how many time asm and asc don’t know 5 day already left . please take proper action against Asc wadhwa refrigeration Bhawani Haryana.

This complaint is regarding our new AC. We have already registered our complaint and its take too much time almost a week gone but no resolve.
You are written there is a heavy volume of request thats why taking too much time.
We have purchased new AC last year when we purchased it that time AC having issue. Now next year again there is part missing in new AC gas leakage etc. tell me one thing voltas have that kind of new product you're selling and you are cheat yours customer. In a year from starting AC having lots of issues then what is the benefit of new Ac.
This is seriously cheating you are selling damage, faulted products to customers or you have given franchises to faulted products so that we can always making calls to customers cares written mailes bla bla.

I need solutions in one or maximum two days other I'll lodge complaint against voltas.

Sir/madam,
I want to bring in your kind attention towards an unsolved problem of AC cooling.
I bought two units of Voltas five Star 1.5 ton AC from M/s. Vinod Trunk House. Nangal Dam. Distt. Roop NagarPunjab.inmonth of June 2016.
One of them is working well.
But another one is facing the problem of gas leakage every year from the very beginning. I have been complaining against it every year since the day of purchase. Your qualified and expert engineers have visited many times. Most of the time they dismantle the unit and take it with them to their workshop and tell us that now they have completely repaired the unit and you will never again get a chance to complain and assured me that It will not happen again, I have never refused for the repair
fee, it is also worth mentioning that apart from this I have never asked to any other technician to repair it. It is your product, and are you guys helpless to solve the problem ?.
A few months ago your technician visited and repaired it, but a few days ago its cooling has gradually been slowed down and ice is constantly forming near the outdoor unit.
Let me know
Will you bother to tell me when will I get rid of getting repaired again and again?
With regards
Vijay Bhardwaj.
Mehatpur.
Distt.UNA. HIMACHAL PRADESH.
174315.
Phone number 82193-28004.

Sir/ madam
We have bought new inverter Ac 1.5 ton on 20 MARCH ..and found to be defective we are REQUEST FOR 7 times while the using the product damage repeatedly and I contact in company many times and they came and repair the air conditioner but the air conditioner has gone bad 7 times in a few months, every time it becomes a trillion and the company calls, they come and go after changing parts but not getting proper solution .I wants replacement. waiting still no one is giving positive response at all and new ac still not working .and we all are suffering here at home without ac.olomst from 10 days in month..please replace thz with new one otherwise we have to take strict against against thz company'

Ac installation and repairing all up Mob Numb nine sevan nine five one five three two dual three

Very bad, bilkul poor service h .pareshan kr k rakha h .

वोल्टास कस्टमर सर्विस बहुत ही घटिया स्तर की है। मैं कस्टमर केअर सेंटर और सर्विस सेंटर पर 02/5/22 से अपने वोल्टास स्प्लिट एoसीo को ठीक करवाने के लिए लगातार फोन करते करते इतना परेशान हो गया की थक कर प्राइवेट मैकेनिक से ठीक करवाना पड़ा।
उल्टे मुझे मैसेज भेजा जा रहा है की में उनका फोन नही उठा रहा हूं। जबकि मेरे पास सर्विस सेंटर या फिर कस्टमर केयर सेंटर एक फोन तक नही आया
S P Singh
यहां मैं एक बात और कहना चाहता हूं कि कस्टमर केयर से संबंधित कई कॉमेंट्स पढ़े है उनकी भी शिकायते मेरी जैसी ही हैं। पता नही वोल्टास के अधिकारी इन कॉमेंट्स को देखते भी है या नहीं मुझको इस पर भी संदेह है।

I am kapil goel from bulandshahar U.P. I have purchased Premium Split AC on 22-Jun-2020. Gas leaked of our ac last 1 week due to unprofessional engineer . we have submit complaint 7-Jun-2021. But Not any solution till 11-jun-2021. Voltas service center representative Mr. Sagar misbehave to us. I am not satisfied from service.

Kapil Goel

I have purchased an voltas inverter AC of 1.5 tons on DT 2/07/2020 I paid full payment but service is very bad after more call to the shopkeeper then after the goods have delivered to next day on 6 o'clock. Today is third day now is going 1 o'clock again call to shopkeeper for the instillation he told that all instillation will be completed before 2 o'clock the same I am waiting.So kindly I want to say that if these shopkeeper will be giving the services against the company will be effects. The service is the main things of any goods.

Regards
Customer Ranchi
Jharkhand

Farji documents iti on duty rajgarh mp and gaple vaji lathe gayab karna tar gyab karna 1.5lakh farji vade s nikale

worst service
i've never seen in my life this kind of service

I purchased a 5star 1.5 ton split ac on dated 29/06/2019 with 5 years warranty from stya enterprises munger and ac not working properly from starting time than I complained to service center but not provide me satisfied service, and ac still not working

I Mr Vinod Rajpal having a deepfreezer of your voltas company. My shop is at Ulhasnagar 421003. Its not working well i had complaint about it many times but no person is there to help me kindly resolve my issue as soon as possible.

The product is in guarantee. It was taken in August 2019.

Kindly do the needful at the earliest

Thanking you
Vinod Rajpal

Sir mera cooler voletes ka 4 month nahi hua kharab ho Gaya hai kai Baar complain ke liye call Kiya but koi recive nahi kar Raha so plz help me

Hi

I have raised 5 tickets last 2 weeks but nobody can do anything for my product.

I guess voltas have every product bad quality and bad service center. unskilled engineers. So I said everyone please doesn't purchase any product from voltas company. maintenance cost is high.

no collaboration between customer care and the serviceman

new Ashok Nagar

I'll suggest every one please do,nt purchase any product form Voltas.

Maine cooler liya hai vo itna ganda product hai ki maine 1 sal me 3000 rupaye lga diye but aaj b cooler sahi nhi chalta.

customer care ko bat kro to phone nhi pick krte.bat krege b to service nhi sahi dete kyoki unko kus ata nhi hai.

2 week se mere pas service man ata hai but abhi tak koe bnada cooler sahi krke nhi gya.

Isase ganda product aur service maine aaj tak nhi dekha.

I was purchased AC vide Invoice No. W2924/1819/06048 in 2018 but servicing of AC is not done till date . No any service engineer is attending . Pl provide or send servicing urgently because AcC machine create problem

Dear Sir/Madam,

maine aapke Customer care wale number pr 10 baar call ki but kisi ne phone nhi uthaya....

sbse gtiya service lgi voltas ki....

vicky Dhiman

on 24th April 2019 we paid for change of cooling coil and refilling of gas for 1.5 Ton split A.C. Thereafter there is no cooling and no one is attending despite repeated complaints.

Dear Voltas Team,

After lot of efforts and phone calls, service guy came for fixing the issue in air conditioner. But, after 4 days that machine is again gone and AC's compressor isn't working again. I would really appreciate if you could re-open the request and send you maintenance person, immediately. Also, please note that WARRANTY is getting expired in two days. I need immediate action on this. Please help.

Complaint No. 19041XX5506 & 19051XX4865

Customer name: Mukesh Tiwari (My father's name)

Address; 79B Radhavihar, Kamla Nagar, Agra

AC not came cooling plz rectify that.and need to general service

Meme 5 march 2018 KO window act 1.5 tan Liya tha complaint kar kar ke thak gaye koi risponce nahi mila na hi koi sahi karne ya cheq karne aya mujhe 5 saal ki guaranty di thi

I have bought voltas ac last year in 30th May 2018 and till now I have raised so many complain for its cooling. When I bought the ac after few days I have complained in customer care but the technician said there is no problem. This last few months I have to complain every time for its cooling but the same problem start after few days even after the service. Secondly yesterday I called voltas customer care its senior manager who was area service manager was so rude and even didn't knew how to talk to a woman and disconnected the phone on my face. I am helpless. Kindly seek to the matter and provide some solution.

Very bad experience we buy new ac which is not working we complaint Many engineer comes bt they don't know the fault very bad service of voltas next time we cant go to voltas

We bought a 1-5 ton split Ac from Raipur Electronics at Kharagpur on 12/05/2019. However, the AC installation is becoming an hassel. On the date of purchase, the salesperson of Raipur Electronics told us the AC will be installed next day and they would send a person to do the same.. However later Raipur Electronics informed us ( after we called the Raipur Electronics), that they will not do the installation and a service personnel from Voltas will be installing the AC. On 14/05/2019, we received a call from call center of Voltas, which informed us that the scheduled installation will be next day - i.e today(15/05/2019). Whole of today, we waited for installation and nobody contacted us. Now we have received an SMS informing that " we have requested for reschedule beyond 6 days" and we have to "call again for a new schedule". I am quite surprised as we have not requested for any rescheduling. Buying an AC from Voltas turning out be a harassment for me.

Very bad experience i have feel from voktas service side.tiday compkete 1 month but ac still in breakdown condition.Talk with area sales manager Mr. Punit but still problem is same.action not taken by him.i am feeling very bad.please help me otherwise return my AC pcb as it is.i will scrap thid Ac.
Really voltas is a bad name for home appliances.
Bill name- Umed singh

Hai sir/madam ,
I am Praveen johnrose,already our ac service company is running in kanyakumari district,marthandam area,INDIA.now we are planning to start Voltas service centre in our area.Can you please help me.
If you need anymore details please contact by mail.Because at present I am in abroad.
Do you have any contact number to contact you personally,please provide me.
Regards
Praveen

I had bought a new window ac from Sargam Electronics, model town, delhi on 10/04/2019. After installing on 11-4-19, its not working properly. there is lot of noise of fan, its like not rotating properly and touches with ac body.

very bad experienace, already complaint registered on 11-4-19. I am also a valued customer of Voltas.

kindly do on urgent basis....

billing name with : -
lalit dua

Hi,

I have taken Voltas AC on 27-June-2017 and after few days only I have given my very first complaint that the AC has a whistling sound but the engineer came and told me that there is no problem and if it is cooling then everything is fine. Then in last week of August, 2017 it was not cooling, and after waiting for few days in first week of Sep, 2017 I have given complaint that AC is not cooling and the engineer who's been assigned told me that the GAS has leaked out, and it need to be refilled by the installation guys of the shopkeeper from where I purchased. But shopkeeper told me that I have asked for the Voltas guys to Install it in my house. Both of them keep telling the same for few days and then I also stopped following it as summer season has gone. Then in April, 2018 I again raised a complaint in Voltas and went to that shopkeeper as well to kindly look into my problem and then in May, 2018 Voltas guys came and refilled the gas in my AC. Then again after a month it stopped cooling as the compressor was not getting started. As this AC was installed in my Drawing Room I use it very less and our Chopra garden area is famous for low voltage, So I thought that due to less voltage the compressor is not getting chance to start and therefore it is not able to do the cooling and I kept on waiting for few days and finally given a complaint in July, 2018. And the engineer told me that the gas has leaked again and he took the unit to his office and reported me a minor leakage in the coil.
So my request is to please change this coil as it was there from the very first day and the whistling sound is coming because of that minor leakage and the gas tool a month to get leaked. Moreover, as it was difficult to find he simply checked the line which was OK and he refilled the gas in May, 2018. And when I again raised the issue he thought to check it thoroughly and found out this problem. And the same is with me that a customer does not know anything technically and has to flow as per direction.
So again I would ask it as a favour to kindly change this coil without any charges.

Thanks
Shanu Gupta