I have purchased new xc 60 from Sanwaria automobile kolkata on march 2020 .Due to lock down the vechicle was not delivered to me. Today on 8th june 2020 I was delivered the car through trailer as I am from odisha. I was delivered a used dented car . I found invoices of spares of 27/1/2020 in name of someone else name with same engine and chesis number . It shows i had been cheated and sold vehicle which was been already sold to other and might be with some reason it was collected back to showroom.
I want explanation from both the dealer and volvo , Do I have to file a consumer case.
Neeraj Agarwal
Odisha

Dear Sir,

My car had a major accident on 25th Sept 2019. The car was a XC-40 brand new car. The car was sent to the work shop. The Insurance company took one month for approving the claim as it was a Zero dep policy. During diwali the car accidentally had a fire in the engine. The car was at the Autobots workshop. No one from their side bothered to inform me. After I sent my driver to inspect the status on the repairs I found that this had happened. Till date the car is still at the workshop and I have no vehicle so I am spending money on Taxi. The Autobots owner has had no decency to call up or talk about what has been happening with the car. No one from their end bothers to call and update. Inspite of follow up every week they have no idea as to when the car will actually be ready. We have been using VOLVO since a very long time but have never had such a bad experience. The AUTOBOTS owner needs to shut his delaership as there is no professionalism at all. I have had to write this as I am very tired and fed up with the following up and after spending so much money on a Luxury car there is no response or responsibility at all.

I hope to get a positive response from the Heat of Volvo India or Asia or Sweden.

Thanking you

Moneesha Jasubhai

I had requested for a test drive on Monday 14 Oct from the chennai showroom after checking out the car. No response for two days and then I had to book an appointment for the same. Got s call from chennai Volvo. It’s friday the 18 th Oct and still no signs of test drive. We moved to GLA! What an embarrassment VOLVO!!

I can imagine after sales service!
Kudos Volvo Chennai

My car ( less than one year old ) Volvo XC60 got stopped on road. made a complain to on road assistance. it was done on 31st July at around 4.00 pm. until now ( 3rd August, 11.07 hrs ) the car is lying on road, no one has turned up , no one is attending , no one is replying for the actions .

This is not new with the service from Ahmedabad dealer for Volvo. Earlier too, the car was blocked at Dealer for over one month for a small problem related to engine. it was always stated that it will take 2 days to repair , but, after 30 days, i had to shout in the showroom in presence of customers advising the customers about the positions .

i have no idea, when they are going to attend the car ( on road assistance ) lying on road ( unattended ) since more than 3 nights.

horrible services from Volvo .

Kamal Aggarwal

i have bought my XC40 from 'Martial Motors', Bangalore during July2018 & form Decemebr 2018, I started noticing a disturbing noise, when ever brakes are applied & it was obvious that other commuters on road use to watch my car because of noise. I have brought to the notice of service team of 'Martial Motors' & they asked me to bring the car for inspection during the first service at 10000Kms. Mr.Ramesh who is personal service technician told me that it has sorted out during service at 10000kms but the noise was observed even after the service, so service team took my car on 12.03.19 for inspection & they told me that both front & rear brake pads to be changed & they charged INR.24,927/- (rupees twenty four thousand nine hundred twenty seven only), IT S A REAL ABSURD, THAT TOO VOLVO CAR SO CALLED CLAIM OF QUALITY cannot be so so bad that it is replaced at 11,694kms

i request customer care of VOLVO to cover my above issue under warranty & reimburse my money paid towards the same.

LOOKING FORWARD VOLVO s support

we bought xc ninty from your chennai dealer who have not given RC book , and also not PAID paid proper GST in government portal. they gave three invoices with different rates , we exchanged four cars including an audi a six on by back. no reposne for any calls. the vechile had a scratch and they have painted with less quality paint which turned into yellow....

they have over charged almost fourteen lac and also have not credited GST amount for the old cars in our GST portatl. and response for the same also

surprising to it they donot response to calls and threaten for service and also physically. NO PROPER CRM in this agent, which spoils the name of VOLVO brand. we are about to file a legal suit against all miss appropriates.

Sir we bought two of your Volvo vehicles, S60 and Xc60. In the name P. Balasubramanian and MALAR paper mills Pvt LTD respectively in vo ember 2017 from your chennai dealer Atrimis. In which Xc 60 is demo vehicle and at the time of purchase it ran about 10000 km and S6 is new one . We are very much disappointed about the way of approach and response given by your staffs at chennai dealership. Our XC 60 ran only 20000 km , when we gave our car for 20000 km service your service engineer told the entire break disc and break shoe has to be changed, we are very much shocked to here this, because disc change @ 20000 km and that in a quality car like Volvo is unimaginable.