Yes Bank Credit Cards Customer Care No. 1800 103 1212

Organization:

Yes Bank

Toll free Number(s):

1800 103 1212 (Customer Support)
1800 103 6000 (For Registered Customers)

All India Number(s):

9552220020 (SMS service)
9840909000 (SMS service no. to block your card)

International Numbers:

+91 22 4935 0000 (When calling from outside india)

Website:

Official Website

IVRS Menu: 1800 103 1212

Select your preferred language,

Press 3- For information on your credit card
- Press 1- To block your credit card
- Press 2- To generate or change your credit card pin
- Press 9- For other request or queries related to your credit card

Email

yestouchcc [at] yesbank [dot] in (credit cards)

Important Links

SMS

SMS ‘HELP’ space <CUST ID> 9552220020

Loss Of Credit Card

Credit Card	(Toll Free For Mobile & Landlines in India) : 1800 103 1212 (When calling from Outside India) : +91 22 4935 0000 Block your Card Online or Register a transaction dispute visit SMS BLKCCC <space> <Last 4 digit of card number> to 9840909000 from your registered mobile number

Credit Card

(Toll Free For Mobile & Landlines in India) : 1800 103 1212
(When calling from Outside India) : +91 22 4935 0000

Block your Card Online or Register a transaction dispute visit

SMS BLKCCC <space> <Last 4 digit of card number>
to 9840909000 from your registered mobile number

Report An Unauthorized Transaction

Block using the PhoneBanking

To report credit card transactions not done by you, call on 18001031212 (Toll Free for Mobile & Landlines in India) / +91 22 49350000 (When Calling from Outside India). Please keep the following before calling -

Credit card number
Type of transaction e.g. online, at a store, local grocer, etc.
Date of transaction
Transaction amount

Block through the NetBanking

Login to the YES BANK NetBanking using your Login ID & password
Click on “Credit Card” tab.
Select “Block Lost/Stolen Card”

Block using the Mobile Banking

Steps for Registration if you have not registered:
- Download YES Mobile from Play Store/ App Store
- Register on YES Mobile using your Retail Net Banking/ Credit Card / Debit Card / Customer Information
- Follow below mentioned steps to proceed
If you have already registered, Login into the YES Mobile app using APIN/Fingerprint
- Click on Credit card from Bottom Carousal
- Select “Block Lost/Stolen Card”. Confirm blocking your Credit card using MPIN.

Block using YES Pay

Select Manage Cards
Tap on requests and select Block Card

Grievance Redressal Process

If you have any query/complaints or feedback/ Issues relating to services provided by credit card department, firstly contact the helpline number given above or email at yestouchcc [at] yesbank [dot] in.

If you are not getting resolution or not satisfied by support team, ycan also follow these level for the resolution of your complaints:

Level 1

You can reach branch and log your complaint in the complaint register. In all branches they have displayed the name and contact details of officers whom you can contact for raising your complaints.

Level 2

If the resolution provided at Level 1 does not meet your expectation, you can write to Grievance Redressal Officer or Areawise Nodal Officer
- Head – Grievance Redressal Officer
  Email: head [dot] grievanceredressal [at] yesbank [dot] in
  Phone No: 022-39489373

Areawise Nodal Officers Contact Details

Centre	Nodal Officer Contact Details	Area of Operation
Ahmedabad	Unit No.G/3,102-103 "C.G.Centre" C.G.Road, Ahmedabad Pin Code : 380009 Tel No : 079-49023101 Email : sharad [dot] saraiya [at] yesbank [dot] in	Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu
Bengaluru	Ground Floor, Prestige Obelisk, Municipal No. 3, Kasturba Road, Bangalore 560001 Tel No : 080-61176500 Email: vinodh [dot] sarran [at] yesbank [dot] in	Karnataka
Bhopal	Plot No 215,Ground Floor Phase 1 M.P Nagar, Bhopal, Madhya Pradesh Pin Code : 462011 Tel No: 0755-6612002 Email: sharad [dot] saraiya [at] yesbank [dot] in	Madhya Pradesh
Bhubaneswar	Plot No. 31, Bapuji Nagar, Bhubaneswar, Orissa. Pin Code :751009 Tel No: 0674-2598012 Email: sabyasachi [dot] mohanty1 [at] yesbank [dot] in	Odisha
Chandigarh	SCO No- 179 and SCO No -180 Sector 17C, Chandigarh Pin Code :160017 Tel No : 0172-5037064 Email : bhupinder [dot] singh7 [at] yesbank [dot] in	Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana
Chennai	Ground Floor, No. 143/1, Uttamar Gandhi Salai, Nungambakkam, Chennai Pin Code : 600 034 Tel No : 044-66765022 E mail: vinodh [dot] sarran [at] yesbank [dot] in	Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands
Guwahati	Ground & First Floor, Building No. – 115, Goyal Enclave, G.S Road, Bhangagarh, Guwahati. Pin Code: 781 005 Near Big Bazaar Tel No: 0361-2464546 Email: sabyasachi [dot] mohanty1 [at] yesbank [dot] in	Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura
Hyderabad	Ground Floor Mayank Towers, Sy. No 31(Old) 31/2(New) Rajbhavan Road, Somajiguda, Hyderabad-500 Ph: 040-46739048 Email: ravindrakumar [dot] maley [at] yesbank [dot] in	Andhra Pradesh and Telangana
Jaipur	Ground Floor , Plot No: O-19A , Ashok Marg, Nr. Ahinsa Circle, C-Scheme, Jaipur, Rajasthan Pin Code : 302 001 Tel No: 0141-4983758 Email: sharad [dot] saraiya [at] yesbank [dot] in	Rajasthan
Kanpur	14-113 Padam Tower , Civil Lines Kanpur Pin Code : 208 001 Tel No: 0512-6710139 Email : pawan [dot] tejpaul [at] yesbank [dot] in	Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar)
Kolkata	Ground Floor, 45, Jhowtala Road Kolkata. Pin Code : 700019 Tel No: 033-40581300 Email: sabyasachi [dot] mohanty1 [at] yesbank [dot] in	West Bengal and Sikkim
Mumbai (I)	YES Bank House, Off Western Express Highway, Santacruz East, Mumbai 400055 Tel No : 022-65077794 Email : taroon [dot] shahani [at] yesbank [dot] in	Districts of Mumbai, Mumbai Suburban and Thane
New Delhi (I)	Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi – 110057 Tel. No. : 011-49433455 E mail : sunaina [dot] gupta [at] yesbank [dot] in	North, North-West, West, South-West, New Delhi and South districts of Delhi
New Delhi (II)	Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi – 110057 Tel. No. : 011-49433455 Email : sunaina [dot] gupta [at] yesbank [dot] in	Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh
New Delhi (III)	Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi – 110057 Tel. No. : 011-49433455 Email : sunaina [dot] gupta [at] yesbank [dot] in	North-East, Central, Shahdara, East and South-East districts of Delhi
Patna	Ground & Mezzanine Floor, Unit No 201, 2nd Floor, Rajendra Ram Plaza, Plot No: 875, Holding No: 373, Circle No: 6, Exhibition Road, Patna Pin Code: 800 001 Tel No: 0612-3009003/ 0612-3009002 Email: sabyasachi [dot] mohanty1 [at] yesbank [dot] in	Bihar
Ranchi	Crosswindz, 41, Court Road, Ranchi, Jharkhand Pin Code : 834001 Tel No : 0651-2212711 / 0651-2212713 Email: sabyasachi [dot] mohanty1 [at] yesbank [dot] in	Jharkhand
Dehradun	Ground Floor, 56 Rajpur Road, Dehradun, Uttrakhand Pin Code : 249201 Tel No: 0135-3061056 E mail : tejpreet [dot] singh [at] yesbank [dot] in	State of Uttarakhand and seven districts of Western Uttar Pradesh namely, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar)
Raipur	Ground and 1st Floor, Golchha Chambers, Near Holy Heart School, Civil Lines, Raipur, Chhattisgarh Pin Code: 492001 Tel No: 0788-4082007 Email: sabyasachi [dot] mohanty1 [at] yesbank [dot] in	Chhattisgarh
Jammu	Ground Floor, Plot No. 20 Block B/C, Gandhi Nagar Green Belt, Jammu Pin Code : 180004 Tel No: 0191-2439871 Email: bhupinder [dot] singh7 [at] yesbank [dot] in	State of Jammu and Kashmir
Mumbai (II)	YES Bank House, Off Western Express Highway, Santacruz East, Mumbai 400055 Tel No : 022-65077794 Email : taroon [dot] shahani [at] yesbank [dot] in	Goa and Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane)
Thiruvananth --apuram	Ground Floor, No. 37, Thycaud Village, Opp. Tagore Theatre, Vazhuthacaud, Thiruvananthapuram Pin code: 695014 Tel No: 0484-2809828 E mail: vinodh [dot] sarran [at] yesbank [dot] in	Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region)

Level 3

If the resolution provided at above level's does not meet your expectation, you can write to Principal Nodal Officer.
- Principal Nodal Officer
  Email: principal [dot] nodalofficer [at] yesbank [dot] in
  Phone No. : 022-39489374

After all these, if any grievance against the Bank, if not addressed within 30 days, can be addressed to the Centralised Banking Ombudsman

Parent Article:

Yes Bank Toll Free No. 1800 1200

India Customer Care