Money debited from account for hotel booking but booking not showing anything

I have booked an air ticket from Bagdogra to Bangalore on 3/11/24 , my card got debited but there is no ticket or confirmation yet received. Please look into this urgently. Initiate the refund or send the tickets confirmation.

Hi Team, 
I am writing this after a night of frustration at the property i booked through Agoda, Named Hotel Summit Le Royale.
Booking ID : Hotel Name : Summit Le Royale, ShimlaBooking Date : 05.07.2024
 The room i had booked was not provided to me, stating that they only have one room available, and they provided me a pathetic room, which did not at all look like what i had seen on agoda while making the booking. The room did not have proper lighting, it was not even a proper room, it was made on the attic floor of the property, which is usually not even used for commercial use. Even if i am standing, i my head would touch the roof. 
I ended up hurting my head multiple times trying to stand up from the bed, or trying to move around in the room. On the top of this, the hotel management was least bothered about it and they ignored everything everytime i complained. I tried reaching out to Agoda as well right after checking in, but to no avail. 
And it does not end here. The room i was in, had a wooden ceiling. and right from the morning at 8 AM, there was a water pump that was literaaly running on my head, making heavy sounds , that ruined my sleep. 
The room offered to me did not in any way look like what i had seen on Agoda while making the booking. I am attaching the pictures of the room for reference. The property has very smartly added the pictures of these rooms under the section ''Amenities'' and ''property pictures'', but not under the pictures of ''this room''. 
I came to Shimla for a vacation and the night has been ruined because of Agoda and this property. I want Agoda to take accountability of this situation and offer a solution. 
Looking forward to a steady response from the team here. 
Why am i shown a completely different room on Agoda at the time of booking and have been given a TOTALLY DIFFERENT ROOM???
I am awaiting someone to reach out to me

I had booked for kanha palm springs at bhopal for 13-14 April 24,
But the system given me the booking for 15-16,

Then I contacted at hotel and thier receptionist told me that your cancellation policy is active & you can cancell the booking.
On her suggetion I cancelled my booking to make fresh one,
But the status of my booking shows that I can't refund.
Please make my refund for the mitaken booking.

I want to cancel the booking made by me by mistreat for 24th March at hotel fortune park Jp celestial , Bangalore.

Please do the needful.

On 14-02-2024 i Sanjay Jain from Imphal (Manipur)booked room at ibis hotel at Mahabalipuram through Agoda via online for 3 nights and paid the amount by HDFC debit card but that hotel which I was looking for was near Apollo hospital in grims road ibis hotel and ibis Mahabalipuram is too far,so please either cancel the booking or transfer it another branch near to Apollo hospital

I booked hotel in pandiyan hotel ( Egmore Chennai ) from Agoda.... I had cancelled my stay because that hotel was seen not safe to stay with family and that hotel was not as per reviews & images which Agoda has uploaded on there website.. hotel was very Dirty... so i am trying to get my refund from Agoda they saying contact to hotel and hotel person saying contact to agoda...
My booking id : xxxx1183590749

I cancelled my flight directly from the airlines but it was not shown in agoda website
I contacted airline they said it's already cancelled and refund is processed to another agency, but I booked my flight from agoda
I contacted Agoda but they said you'll get it in 3-6 months but still not guarantee

Hi team,
Pls provide my invoice urgently.

Hello agoda team
I would like to inform my total dissatisfaction regarding your technology. I booked a ticket bearing the number xxxxxx3825 on 20th of October. My money was deducted from bank but I didn't get any confirmation from agoda and it was showing some error. Since there was limited time for my travel, I booked another ticket bearing no xxxxx60709. This booking was confirmed in the website and I got the ticket. But unfortunately the month was wrong. Since there is a cancellation option I again tried to book another ticket, but there were no room available for family. So I booked through another site in the same hotel and I got confirmation .

After sometime I received mails from agoda showing the confirmation of booking Id number xxxxxx3825 and xxxxx60709. Since the later date was wrong, I cancelled it. I again got a mail showing the booking was not confirmed. So I thought former was cancelled automatically. So I decided to talk to bank for refund.
But when I reached on 22nd at my destination, I came to know that there were 2 bookings in my name.

So let me come to the point. Due to the delay in confirmation from agoda I booked another ticket from other service website. I got confirmation from them immediately in my mobile and email. Also another email during my arrival at the destination .
Due to the delay in communication ,I unnecessarily spent Rs 4199.43 to agoda. I need my money back .

I had booked a room in jagannath ballabh bhakt niwas, puri, odissa for 14-15 August 2023 but property refuse to provide room by saying that they have not tie up with Agoda.
I have informed you on email by which booking information was provided to me but no necessary action taken till today.
Please refund my amount.

I haven't checked-in the apartment which I booked, and there was no cancellation available in the website also.Since I haven't checked in, I would like to get my refund amount back.I have also informed the hotel that we won't be coming and cancel the booking.It's been a week.I need my refund amount back Or else I will take legal actions.
Hope for the reply soon from you.

I booked hotel through agoda and paid online but when i reached to hotel they refused my booking even after i provided them confirmation mail to them.
Phone no provided by agoda was not recived and they told that no. Does not belong to them

I want my money to be refunded.

I have booked the Hotle at Amirtsar through for one day @ Rs.4808/-its very surprising that same time in same Hotel and same room was available @ Rs.3600/- on hotel website it self. Also Agoda booked the hotel with commitment of non refundable.
It's very big difference for us.
I Think, we should first check on hotel website where we want to stay and compare than pay.

At midnight 12 I reached my booked hotel through agoda but the hotel refused the booking and asked for his retals to pay , since it was midnight and I am with my family I agree to pay the amount please refund the money

Hi team,
on Saturday 18 March evening I booked 2 rooms for 31 March till 2 April for Dwivedi Hotels Sri Omkar Palace after and after payment confirmation I haven’t recieved any emails confirming the same, the number given in your website is not working can you check and quickly respond back.

Regards

Booked for 21 Mar 2023, Dass Paradise Bodinayakanur. Money deducted, no confirmation.

I reached hotel few minutes back and at the hotel reception I was asked to cancel the request and wasn't given the confirmation for cancellation.
Please get the details from the manager and pay the full amount as assured by him.

I have booked Playotel inn scheme 114 for two days on agoda app. I have fully paid for bookin and booking confirmation is received from Agoda but property did not receive any booking confirmation. Issue is required to resolved or amount to be refund completely.

Hi How can i change my email id to a gmail one?

sir,
Hi RAMAKRISHNA
star_with_vip
Platinum
Your status
AgodaVIP PlatinumStatus expires on
Jan 04, 2023Bookings in last 2 years
16 completed

Kindly inform how to continue the platinum status for more period...

I stay in Yash Residency at Aasi Ghat, Banaras U.P. (India) we have book two room for two days they have not provided what were they on their side at time of online booking, the hotel owner of the hotel very misbehaves with my wife and daughter.
The rating star are not as per hotel. there is no water in bathroom and no water Geyer are working. also not give free breakfast which was they committed at time booking. i have talk other room customer also, they very annoyed with the hotel service.
i request Agoda don't provide or suggest this hotel

Hi Agoda Team,
I have below concern with hotel and Agoda :--
1. When I went for checkin on 11 nov with my two kids of 3 and 4 years old but hotel manager rudely denied me to checkin as told that they have policy as "guest age should be above 18 years ". It's really shocking for me that first time from last 10+ years of my visits first time I have encountered this type of strange policy this hotel have.
My query - If hotel have this type of policy then they should have clearly mentioned the same in the hotel booking receipt that " All guest should be age above 18 years and children below 18 years are strictly not allowed" and also there is no such policy/rules given by " TOURISM DEPARTMENT OF INDIA".
2. On the same day I faced lot of inconvenience , as at doorstep of hotel I have requested multiple time to allow check in as we are very much tired but hotel didnt shown any sympathy and didnt allowed us to check-in . At last I have to booked another hotel with higher price at Rishikesh.
My query - As per the humanity hotel must have allowed to check-in , when a tourist is coming at their door step from remote areas for a holiday and hotel showing their hidden policy which no where mentioned in the hotel booking receipt shared on email by agoda.

Thanks,
Saurabh yadav

I have booked Coco Heritage hotel Goa Check in date 29 Oct 2022 & Checkout 02 Nov 2022 from Agoda app also paid Rs. 8500 but Hotel does not allow me to Check in now i need my amount to be refund

I am from India. I made a booking on the Agoda app for two nights at Hotel Hill Top,Udaipur
The amount of rs. 17472 has been debited from my bank account. My booking confirmation has not come as yet even after booking.
I Had to book another hotel at the time
And pay certain amount. there is also no no. to contact for any queries.
I WANT MY REFUND FOR PAID UNCONFIRMED BOOKING.

Regard
Amrinderpal Singh Mann
+919338440000xxxx

I am from India. I made a booking on the Agoda app for three nights at Sterling lake Palace, allepey Kerala
The amount of rs. 17599 has been debited from my bank account. My booking confirmation has not come as yet even after two hours of booking.
Please confirm the booking ASAP or refund the amount. there is also no no. to contact for any queries.

Hi,

I was trying to book a flight today from DELHI to AURANGABAD. I was on the payment page, even after payment was done, the page was stuck, my amount got deducted, but booking did not happen.

I tried reaching your customer care number, I am from India, called on India cx care number but they were asking for invoice. Kindly look into this and let me know if you need the transaction ID too

I have tried 3 times to book the hotel in junagadh.on date 05/09/2022 , Hotel somnath, Junagadh,
3 times money deducted and hotel not book, 778 x 3 =2335, please return my money.

Regards
Atul Ghate

Hi,

I was trying to book a flight today from Nagpur to Bengaluru. I was on the payment page, even after payment was done, the page was stuck, my amount got deducted, but booking did not happen.

I tried reaching your customer care number, I am from India, called on India cx care number but they were asking for invoice. Kindly look into this and let me know if you need the transaction ID too.

Subject : Hotel Reservation ID 747584113XXX

I made a reservation through Agoda.com for a hotel for the night of August 3rd, 2022. I made the payment online and received the confirmation. Upon reaching the hotel did not honor the reservation. The hotel even told me that Agoda.com has no authority to book their hotel. I was made to pay the room charges directly at the hotel.

I have been trying to talk to the customer care of Agoda.com since yesterday evening. Agoda.com customer service is not very cooperative. They have been telling me that they will contact the hotel and get back to me. It has been more than 18 hours, I haven't got any revert from Agoda.com. I have made a double payment for a room that I utilized once.

Agoda.com has cheated me by making a booking in a hotel that does not have a tie-up with Agoda.

I want my refund for the booking which I made to Agoda and could not utilize it.

Thank You

Sushant Rana

Booking done, money has been debited still booking by the hotel was denied.
I want my refund back

Myself made paid booking for stay in Hiranandani area of Mumbai in Dream Apartment. But when reached the destination, the accommodation was not provided inspite of payment of Rs.6696.
Then put comment on the help centre surfed on the website, but till now no solution came out and I faced harassment, mental agony and other losses.

Hi,
Good morning and have a great day ahead!
When I was booking a hotel, you have shown a  combination price of around Rs.1363/- per night and for four nights it comes to Rs. 5452/-.This is total cheating and completely unethical. My sincere request you to refund the Rs.9108 charged on my card right now. Hope to close this issue before noon today.

Confirmation for Booking ID # 714014xxx Check-in 6/11/22.
This was sent by Agoda. After arrival at hotel they refused to check-in giving reason of non availability of rooms.
Agoda don't have customer care and Hotel staff is non cooperative.
Both Agoda and Hotel is fraud.

I have booked two rooms in Raj resort Rishikesh on 12th June 2022. On 10 june a call received from hotel side that they have cancelled my booking due to lesser amount will be paid by Agoda and told me to contact to Agoda.

WE HAVE BOOKED A HOTEL THROUGH AGODA OF OYO BUT WHEN REACHED TO HOTEL THEY DENIED THE BOOKING
AND ALSO THEY HVE TAKEN THE FULL PAYMENT

Why should I remove the first line?
I had done my bookings in Dubai but since my mobile was not on an international sim or any mobile service package, so I couldn't receive messages for OTP for any card transactions. So we just did a booking of dates and were suppose to pay the amount on arrival to the hotel. Once we reached, the hotel staff absolutely denied our booking and said that they are filling booked and since we didn't pay beforehand they gave the room to someone else. So we all had a big fight but never got the stay and then had to search another hotel that moment since we had nowhere else to go or booked. Once I reached back to India and went to my hometown, in my bank statement did I get to know that Agoda had already debited the stay cancellation fee from my account when actually I had never even paid or cancelled anything myself. Didn't received any confirmation email, no message from my own bank about such a huge transaction. Only in my statement I can see it that they directly debited it. All the numbers online for this app or helpline/customer care are invalid.
I have the booking ID which the hotel said is not there anymore, I need a refund for this as soon as possible. This is one of the biggest scams I've ever seen and I'll make sure you guys pay for such kind of ways of taking money from people.

I got hotel forest hill in haridwar booking for 23-24 March 2022 . Amount of Rs8810.02/- got debited from my account but no confirmation was made for the same.

Please refund my money