CRED Customer Care

Organization: 

Email

  • support [at] cred [dot] club (For General Query)

Install App

Contact Support

Contact Through Chat :

  • Open the CRED app and click on 'get support'.
  • You have options to check recent conversations with support team, FAQs, and raise an issue
  • If you have already reported an issue to support team, you can check updates through the ‘recent conversations’ link
  • You can check the FAQs section to get answers to some common queries
  • In case you still need more help, click on 'need more help?' to raise an issue and get support from customer care team
  • Click on the query topic from the options provided on the screen or press on 'other issues' to get help on a specific issue
  • Support team will help you to get your query resolved

Contact Through Social Media :

For Grievance/Complaints

If your query/issue remains unresolved by CRED support, you can escalate it to :

  • If you have any query or complain, firstly you can contact to the Grievance Officer by mail at complaintsofficer [at] cred [dot] club or grievanceofficer [at] cred [dot] club
  • You can also Fill the form online .
  • Your issue will resolve within 30 working days.

Grievance Related To UPI Transaction

Step 1:

  • If your have any query or complaint related to UPI transaction, then you can contact support system through support [at] cred [dot] club .

Step 2:

Step 3:

Return/Replacement

  • For any Query or assistance related to return/replacement, please read

Comments

Credit Card Bill Paid But Payment not reflect in credit card

I have paid the credit card bill . the amount is 13560/-. the amount is deduct in my account but not credit in credit card. i request you please reflect on urgently because today is last day. Please do the needful.

PAYMENT NOT RECIVED MY CREDIT CARD

CRED PAYMENT DONE BUT SBI CREDIT CARD PAYMENT NOT RECIVED
PLEASE RESOLVE

Payment not recived

Dear Sir,

Had paid credit card bill through CRED app. App shows amount successfully credited but not reflected in credit card & Had to pay Penalty.

Where is my money gone.

Transaction date 13/11/2022, Amount 20500/-

Continuously following at App chat but not yet solved.

As per your requirement send I have send Bank PDF statement yet my proble not solved.

Rgds,MAHENDRA KUMAR MEENA

Payment not recived

Sir payment not recived in credit card and payment dabit from account

Cred pay rent Transfer issues

Today (08/01/2022) from my sbi credit card Paid through Cred app. But instead of the account number, I unknowingly gave the Federal Bank ATM card number. 2539.00Rs was debited from my credit card. I humbly request that this amount be refunded.

refund related

Aapka amount refund ho gya kya? please send your mobile no.

More amount deducted from my account

I done payment of 5800 rs through cred app but amount of rs 8049 deducted from my account. Return my money

Deducted more money from account

Jitna amount ka bill that CC ka usse jyada ka 500rs ka amount deducted hua he or kuch bhi reward nahi mil raha.
Please refund my money.
Or koi customer care number ya to fir services bhi nahi he.
Very bad experience.

Refund my unsuccessful debited credit card payment bill - reg.

My credit card bill paid on 20 December 2021 is unsuccessful. The status shown as refund initiated but till date no amount credited. Please credit the same it's urget

Payment not credited to landlord's account

I komal lukat made an transaction of 40372 through my credit card to my landlords account but the amount got deducted but not credited to landlords account
Please make this as soon as possible.

My amount is debited

Hi sir good afternoon..
I'm Rohit my amount is debited, 11945/- please look into here

Rent payment

Hi,
I paid my rent payment on 23rd December 2021 through citi bank credit card , money has been deducted, but not received to the landlord …
And not been refunded to my account also …
And no proper response or reply from CRED team…
Please do resolve this issue .. asap

My amount debited from my

My amount debited from my credit card

Credit card payment dropped but amount deducted in my account

Hi
I was paid Rs 5000/- on 21 Dec 2021 at 0721hrs to my Credit Card 5244 80xx xxxx 5510. The amount deducted from my account. But not credited to my credit card. You are requested verify and reverse my account or credit to my credit card at earliest please. Thank you

Amount not credited to landlord account

Paid on 15/12/2021 At 7.56pm Amount - 45000 from card ending 2914 . Transactions still showing awaiting confirmation. Please resolve the issues at the earliest.

regarding payment made and not reflecting to my card fake utr

I made payment through cred app thy have sent a fake UTR NO WHICH THE BANK SAY NOT RECIVED third time happening to my amount either thy are not refunding nor remitting to my card at RBL

Rent Issue

I have paid rent 20000/- on 15-12-2021 from ICICI credit Card but amount is not yet credited into Landlord account and in notifications ICICI has given written confirmation as transaction is completed. It seems amount is stuck with cred. Could you please push amount into lanlord account immediately.

Refund My Payment

Maine CRED Application se Icici Bank ke Credit Card ko payment karne ke liye use kiya tha but galti se maine Icici Bank ka card number dalane ke bajay SBI Credit Card number daal diya or Bank name me Icici Bank Select kar liya or ye payment successful ho gaya or mere SBI Saving Account se payment debit ho gaya, Na to ye Payment SBI Credit Card me Credit hua hai or Na hi Icici Bank ke Credit Card me Credit hua hai,
Mujhe ye pta karna hai ye refund mujhe kab tak aayenga kyu ki mujhe duvara se payment karna hai

Transaction Amount : ₹41,770/-
CRED Order id : PR2X608QGGN2

Name : Sushil Kumar

Hi, I made a online

Hi,

I made a online transaction of ₹50,971.00 by SBI credit card but the amount is not yet credited into landlord account. I got a message stating that "Any amount, if debited from your account and received by CRED, will be refunded within *5* days."

It has already been 5 days but my Money is not yet credited into my account.

Could you please look into this issue and resolve it.

Thanks and Regards,
M. Ramesh

Regarding payment not received

Today I pay to someone 1500 rupees using cred app but he not received payment . From savings account payment debit . Please refund i aks you cred help care services.

Payment debited but not trf to credt card A/c.

on 04-01-2022 I have paid my Credit card bill of YES BANK. But till date it is not credited to Card A/c.

Emi debited twice

On oct 2nd i have paid emi 3 times and on emi was adjusted for October and other one for November. Still one emi is pending to be settled down for December. There is no proper response from you cred team as i am following up since oct 2nd on this issue. I don't know how cred is handling its customers as they do not have proper team. Need a proper response ASAP as my emi is due in 2 days

Cred App

Dear cred payment failed amount detect

Cred

Dear cred 15/11/2021/ payment rent pay payment transfer feild amount detect please help sir

Cred App

Dear cred 15 November 2021 payment rent pay payment to account transfer but payment failed but account balance not credit so please help me

I'm cred using

Sir may amount detect transaction successful but amount bank account not credit

Request for my transactions failed amount

Hi,
I have done payment on 10th -NOV-2021 towards SBI credit card but transaction failed. Still i have not yet received my money back to account. And Also no response for contained follow-ups from cred team.
Order ID : 8XX6PGG6N4D

Debited my money

I pay the amount of 23883 but my money not credited in my credit card then Plz return my money.

Amount detected my credit

My name is Dipayan Roy , I have done a Payment for RBL Bank of Rs346 on 5th Oct 2021 UTR No.

Payment was not credit in landlord Account

Dear cred team,

I have initiated a rent payment transaction from my credit card. On 15/11/21 but However payment is not credited to my landlord's account yet. It's been more than 16 hours now. Please credit rent Amount, Amount was debited. Totall Amount is 13000 card last 4 digit is 9802
It’s a humble request to cred team please resolve the issue on priority basis as we have to face crisis.

Thank you

Payment no credited to Citi Cc

I have made UPI payment on 9th nov for amount 58273 for my cc payment with Ref no 4ZGY2N15YGE.

It's 2 days gone and today was last date..
Can cred team help me on this

Credit card bill payment

I have paid credit card bill of RS. 64355 on 06/11/2021 through cred app but not reflected in my Axis credit card statement till

Payment dishonoured

I made payment of my Sbi credit card bill 2 days before due date but the payment was dishonoured.
Although the amount was deducted from my SBI bank account.
They charged me extra charges viz dishonoured charged plus Gst which totals upto the Rs.2,441
That impacted my CIBIL score.

It happened to me twice when I paid my bills.

I tried complaining but couldn't get any response from your side.

Please take strict action.
I have attached screenshot from my statement.

Payment dishonoured

I made payment of my Sbi credit card bill 2 days before due date but the payment was dishonoured.
Although the amount was deducted from my SBI bank account.
They charged me extra charges viz dishonoured charged plus Gst which totals upto the Rs.2,441
That impacted my CIBIL score.

It happened to me twice when I paid my bills.

I tried complaining but couldn't get any response from your side.

Please take strict action.
I have attached screenshot from my statement.

Amount deducted

Hi

Two days back I have made a rent payment, still it is not credited and in the app it is showing amount is credited into your account, when I check my account it is not credited. I am attached the bank statement also, still now I didn't get any response from anyone's.

complain against payment issues

My name is Dipayan Roy , I have done a Payment for RBL Bank of Rs346 on 5th Oct 2021 UTR No. XXXXX6363677 but Still outstanding showing and not adjusted from RBL Bank . Also i have done a payment of Rs643 to SBI Simpliclick UTR no. XXXXX3000520 but its not reflected and the amount being again auto debited from my personal account  as in Cred it is showing successful payment done . its been very awful for having this kind of issues as i am using Cred over a year . Please look into this matter .

Regards 
Dipayan Roy
98XXXXX394

Amount debit but cred showing failed payment

Sir
My amount has been debit in my account cred show payment failed but my account show payment is debited amount.
I want urgent required money so please check my last transaction and refund my amount in my account as soon as possible.
Thanks you.

Payment

Namashkar sir mene cred se apne khate men 15200 rupay transfer kiye.
Date.13.10.2021.ko lekin bo payment aaya nahi hai hamare khate men hamri ye problam solve kardo sir ji men bahut pareshan hu

Payment till not setteled .

Dear cred Team,
Today on 23rd October I have done my credit card payment through cred of Rs 30434/- but the amount is not credited to my credit card account but debited from my account .
Screenshot attached for your reference
Request to kindly help for the same as soon as possible .

I have paid hdfc card bill on

I have paid hdfc card bill on 25th September through your cred app for the month of Sept 21 bill.

While seeing October month bill Rs.5265.09/-charged as late payment fee for the month of September 21bill paid.

I am using hdfc card since 2008 and I am paying evry month 25th, till date no such payment charged by hdfc bank.but above amount as charged as penalty even after paying correct date and also it effected my CIBIL score.

Kindly arrange to refund Rs.5265.09/- charged as late fee, as i have paid bill on 25 th September 21.

Refund

I placed my credit card payment on 19 Oct 2021 till date I have not received my payment… there is no response from cred

Payment issue

I have paid rent 22000/-from cred app using my SBI bank credit card. The whole amount is deducted from my card but not yet credited into Landlord account. It means the whole amount is stuck with cred. Now I have an humble request to you, kindly send the complete amount in landlord's account as soon as possible.

Regarding Wrong Transection

Please request to cancel my last transaction because this account no. is wrong. Order ID is WX8P3NQDNJX

sir,i am also facing the same

sir,i am also facing the same issue,paid using sbi card BTbut not credited to landlord account.Can yu pls tell me how yu got the amt back?

Payment debited 2 times

Hi,

While making payment , it got debited 2 times from my account and there is no action for 2nd transaction. Neither it is reflecting in credit card nor it is transfer back to my account.

Please help me to resolve this.

Thanks
Sambit

I have paid twice for my CC bill

I have paid twice for my CC bill in September.One from cred and once bank deducted on its own. Do you have a number i can call at?

Payment Failed 2 time but Deduct from my Bank Account

Sir,

during the process of payment of my icici bank Credit card on Dtd: 18/10/2021 my 2 HDFC UPI Transaction is failed but amount has been deduct of my account of Rs.5586 ( twise ).

for payment after i am using upi through sbi netbanking ( 3rd transation )

please refund my twice amount of hdfc upi failes transaction

Payment failed but amount debited from account

Sir/madam, the transaction failed but amount had debited from my bank account towards credit card bill payment on 20-07-2022. Please resolve this issue

Amount settelment

Sir I have paid by cred app but 2 time amount deduct my bank account first time fail but second time success my card last 4 digit 9449 and amount is 14735
pls sir help me u can see my screen shot

Hi, I made a payment just

Hi,

I made a payment just now around 3915 rs and amount got deducted twice in my account, how can I get the amount back or will it credit to my credit card

Please let me know

Order Not Delivery

Dear CRED,

I was ordered one earphone trough CRED on 07th October 2021 Still my order was not yet delivery . and there is no option for tracking link.
how many days to deliver on product ,

Regards,
Suman

Refundable Amount

Dear sir,
I had paid 12/10 credit card, it has been deducted from my account but card is not available, my last date is on 15/10, please refund the amount as soon as possible

Refundable Amount

Dear sir,
I had paid 12/10 credit card, it has been deducted from my account but card is not available, my last date is on 15/10, please refund the amount as soon as possible

Payment not received

I have initiated a rent payment transaction from my credit card. However payment is not credited to my landlord's account yet. It's been more than 2 hours now.

Cred is using our money And they don't even have customer support over phone. No proper customer support channel

scammed

wrong product delivered

Twice payment debited but updated only ones

I have paid my SBI credit card bill payment. Amount debited twice of times but updated on credit card statement ones. Kindly look at the matter and clear the same asap...

My 2 referral joined cred & using app but cred payment not crdit

I have referred 2 friend and they are using cred since last 2-3 months but cred system has not detected their referral under my name

Need help to update them
One is Shubham Maheshwari
Second is Atul K Soni

Cred support via app saying if it’s right referral payment will be credited via 3 days but nothing happens

Waiting for your quick response

Regards
Diwakar

Need Refund

Dear i payment my Axis Bank Credit card by cred last digit 0174 my mobile number xxx1366637 and my 7200/- payment cut 2 times from my account but only 1 times Credit in Credit card please add 7200/- again or return in my Account as soon possible.

PAYMENT NOT REFUND

Dear Sir,
still i have not received my payment so please refund my payment as soon as early.
regds
rajesh

Payment nor credit

I placed my credit card payment on 22 sep 2021 till date I have not received my payment… there is no response from cred

payment refund

Dear Sir,

I had done payment transaction thought Cred App due to internet problem or transaction decline three time payment is deducted from my account & only one time refund in my account. i.e. twice payment deducted from my account. this transaction i had done on 16th Oct-2021, last four digit of my credit card is 4002. transaction amount is Rs. 3868.92/-.

Please looked into this matter & do refund of same.

payment refund

Dear Sir,

I had done payment transaction thought Cred App due to internet problem or transaction decline three time payment is deducted from my account & only one time refund in my account. i.e. twice payment deducted from my account. this transaction i had done on 16th Oct-2021, last four digit of my credit card is 4002. transaction amount is Rs. 3868.92/-.

Please looked into this matter & do refund of same.

payment refund

dear Sir,

I had done payment of my credit card through cred on 27th Sept-2021. Last digit of my card is 4730 & amount is Rs. 16693/- same transaction is faoled but till date i have not received refund.

I have follow up with Cred app but till date not getting.

Please looked into this matter.

payment not credit BOB credit card

payment not credit in credit card .

Payment not received

9 ko payment fail hua payment abhi tak received nahi kya maderchod app hai logo ko chutiya bante hai

Refund of amount

Sir/Madam,

On 01.10.2021 I have paid my credit card bill for Rs.15000, while making payment the amount has been deducted twice.

Later on checking the cred statement it shows that Rs.15000 has been on Cred Coins. I need my amount of Rs. 15000 to my bank account from Cred Coins.

Kindly look into the matter and do the needful at the earliest.

twice debuted money

I payment my credit card bill 01-10-2021 but its debited twice. In my bank so plz refund back

Refund my payment

Your payment of ₹9,593.00 towards your SBI credit card 5242-47XX-XXXX-9712 has failed. Any amount, if debited from your account and received by CRED, will be refunded within *5* days.
You can view more details for this *order ID: 2RJ543R455QE*

Please refund the my amount

Please refund the my amount 22000

Dear sir My amount is debited

Dear sir

My amount is debited my account 8243 now it's showing transaction failed kindly refund the amount due date is near so kindly resolve the issue

Cred refund

My amount is debited my account 8243 now it's showing transaction failed kindly refund the amount due date is near so kindly resolve the issue

78.10.876438..

Reg: Transaction

Dear Cred ,

Amount was debited towards my credit card and that was the last date to pay but amount was still in air almost two days was completed.May I kindly know the refund status or payment status.

Received a empty box

Sir I ordered a Bluetooth in cred but I received a empty box there is no Bluetooth in that box I really got frustrated I really don't want make any further payment in cred

Rent Payment is not successfully transfer in my Landlord Account

I have initiated a rent payment transaction from my credit card. However payment is not credited to my landlord's account yet. It's been more than 72 hours now.

Cred is using our money for more than 3 days. And they don't even have customer support over phone. No proper customer support channel

Hi I purchased the neemrana

Hi I purchased the neemrana staycation for 2 night 3 days as a gift to my partner.. which is expiring on 30 sept. I couldnt go because of few worst family conditions. Both of us had covid & it was hard time recovering from it. Could you please grant me the extension of 15 days ?

Money is debited but still showing in credit card payment

My August month credit card payment has been completed successfully but it is still added into current months payment. Need help on this

Payment not reflect in my credit card account

Dear Cred Team,
I pay my credit card outstanding from cred application on 24th September 2021 but still my payment not reflect in my account so kindly check why my payment not reflecting in my credit card statement

Refferal amount not received.

I refer a friend and he download the cred through refral link.. And already paid the first bill but till yet I did not received the Refferal amount..
Kindly suggest when the amount will credited

Complete

My amount debit till now not refund

Refund my money

Dear Sir
My amount is debited previous month till date not credit amount in my account please credit my amount

Not got the referral cashbackof 750Rs

Dear cred,

My name is Gaurav Arvind Mishra my contact no on cred is ××××××3324
I am using your Application since 3 month where as I referred 3 person on cred but I received only 1 time the cashback
Kindly assist and solve the issue or else I will never going to refer any one on cred.

Not got 750 amount

I am share the link but got referral Amt 750

Rent amount

I have placed a rent of x amount till now I didn’t receive the amount till now in to my account can you please let me know what I have to do to get the amount quick.

Rent Payment not credited to Account

I have initiated a rent payment transaction from my credit card. However payment is not credited to my landlord's account yet. It's been more than 72 hours now.

Cred is using our money for more than 3 days. And they don't even have customer support over phone. No proper customer support channel

Rent payment not credit to account

Rent Payment not credited to Account
I have initiated a rent payment transaction from my credit card. However payment is not credited to my landlord's account yet. It's been more than 72 hours now.

Cred is using our money for more than 3 days. And they don't even have customer support over phone. No proper customer support channel

Refund my money

I havs send my payment 23237 was faild but my acount payment is debited so plaz i ask to refund my payment
This transation date is 12 apr 2022

Payment not credited in account

I have made a payment of Rs 28000 /- on 08/09/2021 but amount not credited in society account for which UTR no. is- N252210747926707.
I want to know the account details for confirmation in which payment was transferred.

I want to know the account

I want to know the account details for confirmation in which payment was transferred....09692513895Xxx7044270023Xx

Cred has eaten my money, now no response from them.

I have done 3 transaction but only two transactions has been updates one is pending, money got debuted but no response from from them, never expected this from cred

My payment didnt update in credit card

My payment was deducted from my account but didnt update in my credit card.
Order id is :05VWQ4YEN5N6
And when I chatted with customer care he asked to archive my card and add it again.
After that I am not able to connect with customer care and my old records are gone from that card on cred.
Is this any kind of fraud.