Federal Bank Credit Card No. 1800 425 1199

Organization:

Federal Bank

Toll free Number(s):

1800 425 1199 (For Customer Support)
1800 420 1199 (For Alternate Customer Support)

All India Number(s):

0484-2630 994 (For General Queries)

Website:

Official Website

IVRS Menu : 1800 420 1199/ 1800 425 1199/ 0484-2630 994

Select your preferred language (English/Hindi)

Press 1 : To report unauthorized transaction and blocking up service
Press 2 : For general banking service
Press 3 : For credit card service

Emails

creditcards [at] federalbank [dot] co [dot] in (Grievance Related to Credit Cards)
contact [at] federalbank [dot] co [dot] in (For General Queries)

Install App

Important Links

PIN Generation Process

To Activate your Physical Credit Card for POS/ATM/Contactless you need to first Set the PIN.

You can set your credit card PIN via either of the following options.

Using FedMobile App: Login FedMobile >> Credit Card >> Set Credit Card Pin
Using Interactive Voice Response (IVR) System by dialling 0484-2630994

Card Activation Process

To activate your credit card for E-com transactions:

For Grievance Redressal

Level 1:

If you have any query/complaint, then you can call 18004251199, 18004201199 or email at :-

Sr. No.	Services	Contact No.	Emails
1	Organic Credit Cards	0484-6754111	creditcards [at] federalbank [dot] co [dot] in, ccsalessupport [at] federalbank [dot] co [dot] in
2	Scapia Federal Credit Cards	18002961199	scapiafederalcards [at] federalbank [dot] co [dot] in

You can also fill this Customer Grievance Form.
Your query will be resolved within 10 working days.

Level 2:

If your query is not resolved, then you can contact to Nodal Officer :-
Designation: Nodal Officer
Contact No.: 0484-6754111
Address: Service Quality Department
The Federal Bank Ltd.
Federal Towers, Aluva, Kerala
Your query will be resolved within 5 working days.

Level 3:

If you are still not satisfied, then you can contact to the Principal Nodal Officer :-
Designation: Executive Director and Principal Nodal Officer
Contact No.: 0484-2626366
Email: support [at] federalbank [dot] co [dot] in
Address: CEO's Secretariat,
The Federal Bank Ltd.
Federal Towers, Aluva, Kerala
You can also lodge your complaint online through Complaint Management System CMS Portal.

To Block Card:

If you have any query/complaint then firstly you have to call 18004251199 or 18004201199 (For Indian Customers) and +91-484- 2630994 or + 91-484-2630995 (For Abroad Customers) or email at creditcards [at] federalbank [dot] co [dot] in
You can block your card via Log in to the FedNet account and select the 'Credit Card' module on the home screen. Select the 'Manage Credit Card' option and follow the rest of the process through the 'Report Credit Card' option.

Head Office

Federal Bank Limited,
Federal Towers, Bank
Junction, Aluva, Kerala-683101
Fax: 0484-2626366

Parent Article:

Federal Bank Contact No. 1800 420 1199

India Customer Care