IVRS Menu No. 1800 425 1199

• Press 1 : To report unauthorised transaction & blocking up services
• Press 2 : For general banking services
• Press 3 : For credit card services

Step 1 : Get assistance - Contact Centre

• Customers from India shall dial 1800-425-1199 or 1800-420-1199
• Customers from abroad shall dial +91-484- 2630994 or +91-484-2630995 to avail the services of Contact Center

Step 2 : Self Service -FedMobile ( Mobile Banking )

• Block debit card instantly using FedMobile, Mobile banking facility.
• Select the menu option Account Services ‐ Manage Debit Card. The list of cards issued in account will be displayed.
  Scroll and select the card, want to block and click Block this card.

Step 3 : Self Service -FedNet (Internet Banking)

• Block debit card instantly using FedNet, Internet Banking facility.
• Select the menu option Debit Card Services ‐ Block Debit Card. The list of cards issued in account will be displayed.
  Select the card, want to block and click Submit.

Step 4 : Self Service - SMS

• Send SMS from the mobile number registered in the following format to the number 5676762 OR 9895088888
• BLOCK<space>Last Four Digits of your Debit Card
• The particular debit card linked to the registered mobile number will be blocked.
• An SMS confirmation will be received instantly on the registered mobile number of the customer.

Step 5 : Get assistance - Branch

• Contact to branch to block the debit card

Step 1 : Get assistance - Contact Centre

• Customers from India shall dial  1800-425-1199 or 1800-420-1199 
• Customers from abroad shall dial +91-484- 2630994 
• Email to creditcards [at] federalbank [dot] co [dot] in to avail the services of Contact service.

Step 2 : Self Service -FedNet ( Internet Banking )

• Block Credit card instantly using FedNet, Internet Banking facility.
  • Login to FedNet using valid credentials.
  • Select Credit Card module from the home screen.
  • Under Credit Card Management services, select Manage Card.
  • Click on the Report Missing Card under Manage Card section.
  • Customers can mention the details of Missing/Stolen Card and can report a  lost/stolen card and apply for a new card.

Step 1 : Reporting by calling at Contact Centre

• To report Credit card /Debit card /Internet Banking/ Mobile Banking transactions, that are not done by customer,
  report at 1860-419-1199 to avail the services of Contact Centre.

 Step 2 : Reporting via e-mail

• Customers may e-mail to ehelp [at] federalbank [dot] co [dot] in. 

 Step 3 : Reporting via sending an SMS

• By sending an SMS to 9895088888 from registered mobile number in the format given below:
  Format   : NO <space> last four digit of Federal bank account number
  Example : NO 1248

 Step 4 : Reporting via website

• To report unauthorised transaction(Click here)

While reporting, the following details need to be furnished by the customers, depending upon the channel through which transaction is done

Step 1 : To report  transactions not done by you through Internet Banking (FedNet)/ Mobile Banking (FedMobile)

• Customer ID
• Account number
• Transaction date
• Transaction amount
• Type of transaction

 Step 2 : To report  Debit Card or ATM card transactions not done by you

• Debit card or ATM card number
• Type of transaction e.g. online, at a store, local grocer, Cash withdrawal, etc.
• Date of transaction
• Transaction amount

Level 1 :

• Call 24 hour customer care on 1800-425-1199 / 1800-420-1199
• Email: contact [at] federalbank [dot] co [dot] in
• Contact Branch or submit complaint online.
• Submit complaint using the Customer Grievance form

Level 2 :

If ycustomer are not happy with the resolution, please contact Zonal Nodal Officer

List of Zonal Officers for Grievance Redressal

Level 3 :

If customer complaint has not been handled properly or there has been a delay in resolving the issue to satisfaction, please escalate to Principal Nodal Officer:

• support [at] federalbank [dot] co [dot] in
• Ms. Shalini Warrier
• Executive Director and Principal Nodal Officer
• CEO's Secretariat, The Federal Bank Ltd.
  Federal Towers, Aluva, Kerala.
• 0484-2626366
• Shri. Shyam Srinivasan ( MD & CEO )
  The Federal Bank Ltd.
  Corporate Office, Aluva, Kerala.
  Fax: 0484-2622672

Level 4 :

If customer are still not satisfied with the resolution of complaint than customer can approach Banking Ombudsman: Address & Area of Operation of RBI Ombudsmen

For customers abroad, they can write to: nrisupport [at] federalbank [dot] co [dot] in.

List of Zonal Offices

List of Regional Offices