Email

• Customer Success Team:
  care [at] fonepaisa [dot] com
• B2B Business Inquiries:
  sales [at] fonepaisa [dot] com
• Career Inquiries:
  careers [at] fonepaisa [dot] com

Important Links

• Contact Form
• Get started with fonepaisa form
• Individual mobile wallet

Grievance Redressal Procedure

How to reach fonePaisa Grievance Redressal Team

• Customers may call us on 080-4099 9698 (Call Charges as applicable apply),
  between 09:00 am to 6:00 pm, 7 Days working (National Holidays excluded)
• Sending us an email on care [at] fonepaisa [dot] com
• Customers may submit their feedback, complaint or grievance on  https://fonepaisa.com

Time taken to address your queries/complaints/concerns

• First response to a user's query/ concern – 24 hours on a working day
• Follow-up queries – 48 hours on a working day
• Escalated cases – 7 working days
• Customer grievances – 15 working days
• Concern raised to Nodal officer – 15 working days
• NEFT to user's bank account – 7 working days

Escalation Levels

In order to make fonePaisa redressal channels more effective, a structured system has been established,
to ensure that the complaints are redressed seamlessly and well within the stipulated timeframe-

• As detailed in above section
• Escalate an existing ticket to fonePaisa Grievance Officer
• Write to care [at] fonepaisa [dot] com

Our esteemed customers may also address their queries, feedback, complaints or grievance to:

CEO, fonePaisa Payment Solutions Private Limited
1190, 3rd Cross, 26th Main, JP Nagar Phase-1,
Bengaluru – 560078 India.

Official Address

1190, 3rd Cross, 26th Main,
JP Nagar Phase 1, Bengaluru – 560078,
Karnataka, India

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