Although we have sent multiple complaints via email to LG India grievance department, so far, even more than 4-5 days, there has not been even a single response. This is what has happened:

1. We were forced by the Sales Rep. Mr. Rajesh from LG BEST SHOP, Banjara Hills, Hyderabad to purchase a non-popular LG Split AC Maxima and well knowing that it was not in stock, even though we went to purchase Aura 3 star model. On 19/3/2012 we were told when we wanted to know as to when the AC would be delivered and installed, that the stock was not available and it would be take at least 15-20 days and the Stores Manager Mr. Naveen was so rude when he said that we have to wait (with the kind of summer we have in Hyd) for 15-20 days or that we have to shell out Rs. 2000 more to get Aura as if it was our fault. He almost threatened by telling that we can go and complaint to anyone and that nothing would happen to him. We asked him to pay back the amount and for which both Mr. Rajesh and Mr. Naveen really mis-behaved.

2. We reported this to Mr. Bilal (one of the Sr. Manager of LG) and we had a conf. call with one Mr. Sharma (Warehouse in-charge of Bajaj Electronics), whose tone and attitude was not that comfortable to us and he also said that LG Best Shop is their sister concern/store where they sell only LG products. Mr. Bilal also told Mr. Sharma that both Mr. Naveen and Mr. Rajesh have to be removed from LG Best Shop for their rude behavior and misguiding us, but unfortunately when I was driving in that vicinity the next day (20/3/2012), I saw both of them still working at LG Best Shop.

3. On 20/3/2012, the AC was delivered in the morning around 11:30AM or so and on Mr. Sharma’s preferred technician, we were told that the LG technicians would be coming from S P Associates, Medhipatnam, Hyderabad (Mr. Kiran) to install the AC.

4. There were 2 technicians who were not authorized LG nor professional technicians who were sent by Mr. Kiran around 6:30PM and they didn’t know where and how to install the AC and damaged the walls of the bedroom and the bathroom and left mid-way through stating that they would ask Mr. Kiran to send someone who is a professional technician.

5. I called Mr. Sharma who said that we shouldn’t have allowed such people into the house, as if we knew that they were not professionals and he washed out his hands by saying that he is not responsible for anything. After confirming with Mr. Kiran, my wife had allowed these 2 people inside our apartment to install but later found that they were neither from LG group nor professionals.

6. We called and spoke with Mr. Bilal who in turn put us to Mr. Vijay (ASM from LG) and when we told him the way the walls were damaged and that the 2 people who came to install the AC were not professionals, initially he was very rude and he said that LG doesn’t send such kind of people and he said that they belong to LG and when I told him that we already confirmed this with Mr. Kiran, he slowed down and said that he would make sure that he would send professional technicians from LG the next day.

7. He didn’t want to accept that fact that the damages were done but on the hand was trying to tell us that we should forget whatever has happened and said that he would send in professionals as if he was doing a favor to us. The damage was already done but he was very rude in his tone as well as he was trying to protect Mr. Kiran and the men that had come who had damaged the walls and at the end of the day didn’t install the AC as well.

8. I reported this by calling the toll free 800 number on 21/3/2012 and also sent 2 emails and whenever I call the 800 number and talk about the concerns, the first word that I always hear is SORRY and we feel that it is the MOTTO of LG that when a customer purchases any LG product, we were not aware that we get the BONUS and that too FREE of cost (at no additional cost) all the unprofessional technicians to install the product, harassment, cheating, ill-treatment, mental agony etc. as a COMPLETE PACKAGE.

9. Also, the ASM’s (like Mr. Vijay) feel that they are doing a favor and talk so rudely and mis-behave with customers and more or less tell us that we should be happy that our entire apartment was not damaged but these unprofessional technicians damaged few places alone, as if this also comes along with the package.

10. Post installation of the AC on 21/3/2012 by Mr. Kiran and his team, as we were not still happy for the kind of service they provided in installing the AC, in the feedback form we have raised our concerns and also told Mr. Kiran that he must send/share the feedback comments with LG India.

11. Later in the afternoon when Mr. Vijay (ASM) called me and asked if we were happy about the installation, for which we said that we were still not happy as we still felt that these people could have done a better job, and the damage areas was not fixed, Mr. Vijay said that, that is what they could do and said that we must be happy that they installed the AC and also said that he heard the damage areas were covered, for which I told him that he trusts his people more than the customer and when I asked him to visit my place, he was very rude in saying that he doesn’t want to visit any customer’s house.

12. He also told us that he has not received the feedback form from Mr. Kiran and I am sure that he said that because we have raised the concerns about Mr. Vijay in the feedback form as well. We are saying this because when I called Mr. Kiran on 22/3/2012 and asked him as to why he has not handed over the feedback form to Mr. Vijay, Mr. Kiran told me that he in fact had sent one of his colleagues to hand it over to Mr. Vijay the same afternoon (21/3/2012). So it seems like both Mr. Vijay and Mr. Kiran don’t want to share the feedback with LG India, as we feel that it could be a practice not to share the negative feedback with LG India but share only the positive feedback from the Customers.

13. Also, we feel that it is like that the customers should always be polite with all the staff of LG and their associate dealers (even when we told by the customer care rep. that both LG Best Shop and Bajaj Electronics are not the authorized LG dealers but they use LG’s LOGO) and the bottom line is that the customers always have to provide only POSITIVE FEEDBACK, even if they are harassed, ill-treated and so on, as we feel that these are part of the BONUS PACKAGE from LG India post selling of their product.

These 3-4 days as it has been a HELL for us and have caused a lot of MENTAL TENSION/AGONY, harassment, ill-treatment, we are approaching the HUMAN RIGHTS COMMISSION and also would be approaching my lawyer to file a CRIMINAL CASE against the people who threat us including Mr. Naveen, Mr. Rajesh (both from LG BEST SHOP), Mr. Sharma (Bajaj Electronics), Mr. Vijay (ASM of LG), Mr. Kiran (S P Associates) and also publish this entire episode and would share it with all the LG staff across the world mentioning as to what kind of hardship we had to go through and that the LG India Senior Manager, even after raising several concerns with the grievances cell, have been sitting tight and trying to protect their staff all way along.

I have sworn never to buy a LG product in my life again and also to dissuade anyone who would even dream of buying a LG product.

The first product I bought was a LG washing machine in 2011. Within a year it went bad and I called the LG customer support, logged a complaint. It took them almost 1 month to determine that they would need to take the machine to their center to fix it. Another 1 month later, I was informed that the machine cannot be repaired and since it is within one year of purchase, I will be reimbursed a part of the amount. Three months later, with constant follow up, I received a cheque for it.

I also had purchased a refrigerator from LG in 2008. It was a three door refrigerator and I paid close to 1 Lakh for it. Last year 2011, May 2011, it went phut where it would not cool and the display would show an error. After 1 1/2 months and multiple calls and visits, They told us that the pcb card was not working and so would need to be replaced and will have to be ordered from Korea. I offered to get it couriered as it was extremely difficult in the summer season with out a refrigarator... food getting spoilt etc. Finally after a couple of months, they REPAIRED the old PCB and replaced it temporarily ensuring me that they will replace with a new PCB when they receive it. Guess they never received it and so was never replaced.

Fast forward to Jan 2012... the refrigarator has gone phut again. I have lodged 5 complaints in the last 2 1/2 months so far and each time a LG guy comes, replaces something and charges me and leaves telling us it would work perfectly... Of course it does not. They donot answer the calls. It is March and I am still waiting for it to be fixed.....

To all the guys out there looking to buy any electrical products... I strongly urge you NOT TO.. It does not matter how great the product is.. once it goes bad, you are at their mercy....

A totally dissatified LG customer who has sworn never to look at another LG product in her life.

I purchased an LG X330 mobile IMEI NO-354691-040129387 from SATGURU TELECOM,ROORKEE UTTARAKAND on APRIL 17 2011.After 10 months it had a problem with the speaker and it was always showing head set mode.Since the warranty period is available, I took the mobile to the LG service center (GEETANJALI TELECOM,ROORKEE UTTRAKAND) on 06/02/2011. They took it for servicing and promised me that they will give in 3 days. It's been more than 10 days now and still my mobile is not serviced.Everytime when i call the service center i got a reply that it will take three more days. But till today i have not got my mobile .
PLZ SIR HELP ME.

FROM
MAHIPAL SINGH
M NO-9927230124, 9639004063

Hi,

I have registered on complaint (120113002298) with LG for replacement of faulty picture tube. Its more than a month now and no update till now. whenever i called up consumer support guys they used to say that they have no update. Even local service centre people doesn't respond to my calls.

Is this the kind of service anyone gets from LG. Till now there is no update from LG guys.

I talked to many guys and they told me that they are also facing similar issues with LG products.

I ask everybody to donot purchase LG products. Please expense 500 rupees more to purchase samsung product or otherwise you will expense 5000 rupees to claim the warranty.

They are selling 3rd class products in india.

Sir/madam,

I have a LG GX300 model mobile. in this for the past one year im trying for the options to connect conference call. but not even a single is connecting. can i know whether in this mobile, conference call facility is available or not. pls tell me as soon as possible.

regards,
Premkumar

I have another story to tell about Customer is king theory on LG products.
Here is the mail sent to LG service which has remained unanswered for more then a year!!!

Dear Sir/ Madame,

I bought DVD Writer through my computer supplier( N-Tech Automation) in
may 2010 and I was amazed to see that it was not working by 1st week of
June. So I called my supplier for after sales service and his technician told
me that Writer is not working and will be sent for repair in LG Service
Center and he took off the Writer from my computer.

The writer was send to LG Service Center at Lamington Road in Mumbai
And they repaired it but it was not working properly so it was sent back
again and again and again three times and after that LG Service center said
that "Normally we do not replace with new one but in your case we will do
replace it with new one"

The new one was installed and within 7 days it stopped working and it
was again taken by my supplier for repair from LG Service Center.
Now I lost my cool and asked my supplier "What's going on here?" And
they told me that the company policy is such that we can not do any thing.
We have to bear with them. I really got mad with this answer and to check
whether my supplier is taking me for a ride or they are talking truth I
called up LG Toll Free Number and got Tel No. of Ms Sanjivani
(9920380085) Service Manager Mumbai.

I called up Ms Sanjivani, She would either disconnect the line or would
not reply. ( It's the case for last three days, she is not replying or
picking up the line) So I called up again the LG Toll Free No and this time
they gave me the Number of one Mr. Praful Karkare (9930802991). When I
called him up He asked me to contact Mr. Sumesh and gave me his no.
(9833374250)

I called him up and I had very exhaustive talk with me and I got the
shock of my life when he informed me that their warranty of one year means if
the consumer reports manufacturing defect with in 15 days of Date of
arrival of product then only they replace with new one otherwise they just replace
it with refurbished product and this is not only valid for DVD Writers but
all the products of LG Electronics.

Now the question is whether LG is manufacturing new items only or also
buying old items from the market otherwise from where they have got old
pieces to refurbish it and give it to the consumers or it means that
whatever items they have replaced (which are reported of manufacturing
defects with in 15 days or in this case the 3 DVD Writers which were
taken back after finding it not in good condition) with new pieces are
repaired again for some other unsuspecting client.

The second question is, is there any quality control division in LG
Electronics India? Otherwise how can a new piece develop manufacturing
defect in two to three weeks and then on service center hand over
defective piece one after another for three times and then again when they give
new piece develops defect that they have to give new piece all over again
to me?

So what I conclude is that their policy is to see that the quality of
the product remains good for 15 days and after that they can play fool with
the consumers with vague and absolutely rubbish warranty system at the cost
of consumer's hard earned money!!!

When I asked Mr. Sumesh to give me this absurd policy of the company in
writing he shot back I don't want to divulge company policy with other
competitors" I don't understand what sort of secret I had asked him to
give me in writing. But this shows total high-handedness and ruthlessness
and carelessness and irresponsible behavior or senior service manager.

One more question arises out of this sorry episode that the LG Company
also sells the DVD Writers with out box packing, Date of Manufacturing or
Price on the product!!! This is truly in violation of the consumer rights !!!

Awaiting reply

With regards

Sunil G Desai

PS. For your ready reference I have attached 4 Challans of my
supplier(See
attached file: challan 1 - Invoi.pdf)(See attached file: challan 2 -
Invoi.pdf)(See attached file: challan 3 - Invoi.pdf)(See attached file:
challan 4 - Invoi.pdf)

lg company [rovides very poor service i had purchased a wm fully auomaticaly but for guide and fitting services noone yet has arrived to my house from 2 weeks if it like this thn seeing ur poor service no one will buy your products plz send a guider to start the washing machine

Nandkumar D. Pathare
1st floor,room no 16
shivsahyadri bldg,
sane guruji marg,lalbaug,
mumbai -400012

Respected Sir,
I have bought a LG Airconditioner which has a delivery date of 18/11/2011 from Kohinoor Televideo PVT. LTD.
The address of above center is 182,Haji Habib Bldg,Opp Fire Brigade, Dr B.A Rd, Dadar East , Mumbai 400014 .
The model code of AC is S1.5L5E3S with the order no. ORD1229383 and Invoice no. DAD/719567.
They delivered this AC two times.First time they delivered was a defective piece which was broke from the side
with the sensor.Before installing , we came to know that this AC was defective and of older version.So we sent it back and
they delivered another second AC.
Second AC was installed properly but the pipe was not installed correctly. the technician bend that pipe and
there was a danger of gas leaking out.So i recalled him and the technician came again and corrected as per my suggestion.
AC worked for nearly 2 days and after that its sensor failed down.Now , the problem is the sensor is not working in just 2 days
and for turning ON the AC , we have to turn it ON manually.
This has been for 2 weeks and i am very sure that the second AC was also the old one because it had a lot of
moisture and dust in it.If i have not turn my AC more than 3 times how come that the AC will contain the dust?This was the
reason i am sure that the AC is the old oneAfter all this , i called that shop 5 times and did go there 2 times but they are not
responding to my complaint and the AC is not working too.
I hope that you will find the solution as quickly as possible till 13 December as i have function in my home.

Thanking you, Yours faithfully,
N.D.Pathare

I Have LG GS500v Mobile but i cant lesion music in Bluetooth hedset (i have mack call in Bluetooth hedset it working but music lesion is not working )
plz tal me what happen in this handset this is sift wear problem or this Facility is not ave label plz tal me soon

sir
plz check that why not engineer visit for repair washing machine
Model no wp92082
Compaint id RNA111111074563
waiting your good response

please intimate customer care service centre number at chandigarh on my email address. Please accord priority

I HAD BOUGHT ON 23 RD OCT 2011 LG REFRIGERATOR.
GIVEN MANY COMPLAINTS TO CALL CENTER & SERVICE CENTER
REF/ RNA 110 240 13437 DT 24/10/2011
RNA 111 0505 4925 DT. 05/11/2011 ETC.

THE REFRIGERATOR INSTALLATION & DEMONSTRATION FOR OPERATION
WAS NOT GIVEN &ONE GLASS PART IS CRACKED ON RECEIPT.

I FEEL REJECTED REFRIGERATOR HAS BEEN SENT BY YOUR DEALER
M/S VIJAY SALES GHATKOPAR MUMBAI.

PLEASE TAKE ACTION IMMEDIATELY

K.H.VAIDYANATHAN.
09869008903

I PURCHASED ON LG SPLIT AC AND IT WAS IN WARRANTY
AND HAD COOLING PROBLEM...

I REGISTERED TO 18001809999 BEFORE A MONTH

AFTER THAT I ESCALATED TO SIVAJI ,RAJKUMAR BUT NO USE.

I UNDERSTOOD CLEARLY IT WAS MY FOOLISHNESS OF BUYING LG PRODUCT THINKING IT IS CHEAP AND BEST...

I HAVE NEVER SEEN SUCH A WORST SERVICE IN THIS WORLD...

LG---LIFE'S GOOD

MEANS THERE LIFE WILL BE GOOD IF YOU BUY NOT OURS....

I ADVISE ALL TOO BUYS ANY SCRAP AC NOT EVER GO FOR LG.

IF YOU STILL THINK OF LG PRODUCTS THEN URE FATE...

I bought your product on Oct 24, 2011 in Meerut from Getanjali Electronics and since then there is no demo of the product.When I tried to contact the service center at numbers 9719919672 (ALWAYS SWITCH OFF....I DON'T UNDERSTAND WHY CALL CENTER GIVE THIS NUMBER WHEN ITS ALWAYS SWITCHED OFF) and 9811354152 (SO CALLED MANAGER POOJA MATHUR WHO NEVER PICKS UP THE CALL) but no response.

On top of it, your service center told me that demo has been given at my home and its closed now. I don't know to whom they have given the demo as TILL NOW, NO ONE HAS EVEN COME TO MY HOME. MAY BE, DEMO HAS BEEN GIVEN TO SOME GHOST AND SAME IS UPDATED YOUR RECORD. IS THIS THE WAY LG WORKS???

When i registered my complaint, i were told that the same is forwarded and LG person will visit my home in 24 hours BUT AS PAST EXPERIANCE, AGAIN NO RESPONSE. Since then, I have been following up with your Customer Service Center also from past many days and every time the only response I get is “ Your request has been CREATED AND CHASED” but still not even a call is made to contact me.

Hi,

I've launched a complaint for my 21" 1RGE (Ultraslim) LG TV almost a week ago and it is still pending. I've been calling them again and again but have not been getting anything apart from the fake assurances that my complaint will be resolved within 24 hours. It has been the pathetic customer service on part of the company, and I'll not buy any product of LG in future.

Anuj Bansal
# 9811424175

I have purchased MC2149BB micro wave oven on 20th of oct 2011.but till date no one has turned up for DEMO.PLEASE HELP

Dear Sir,
Even after repeated intimation to your customer complain cell
over telephone , your service engineer attained the said complain on
11-10-11 & suggested to replace two nos of spares and obtained signature on your Job Card for Micro oven, Model No. MG-396WA,
Sl.No. 511LPLQ001232 .Since then today the 17th Oct'11 no response from the local service center.( ie M/s Sahana Enterprise, Howrah-711 101,
W.B). Pl do the needful from your end at the earliest.
Thanks.

Moitra.

Thanks for your prompt service. I have 21" FST Model L G TV. My TV woofer was not working I lodged a compalints to L G Coustomer Care and within 48 hours there service engineer replaced IC and seviced. Thanks for L G Team.

Dear Sir,

It is a matter of great concern & surprise that I had purchased your computer Model no.- intl C13(2100) vide Bill No.BSM/R1/12093dated 24.05.2011from M/S Bansal Star Mart ,Shakarpur,New Delhi.
This computer started giving troubles from the last 10 days but since these were tolerable hence were ignored from your end.
However, when I had no other alternative, I approached/complained your authorized service Centre i.e M/S Bansal Star Mart ,Shakarpur,New Delhi vide Complaint no.-RNA 110920017182 on dated- 20/09/11.
After that, visiting so many times your service centre.
Now, after passing 10 days, the problem is as it is.
You will appreciate that I have purchased your product due to your product durability & reputation in the market but under the above circumstances, I feel that these are not considered as satisfactory. Above these your Service Centre Service are also not reliable since within a period of 10 days, same fault is being experienced. I now feel cheated that in the first instance ,Under the above circumstances, I approach your good office that prompt action may be taken to replace my defective Computer so that I can get satisfactory service of your product without fail.
I hope, keeping in view your good /healthy relations with the your customers an appropriate action will be taken.
Thanking you,
Gajraj Sharma,
(M) 9717095825

I purchased a microwave oven on 02/08/11, model no. MC-7148MS. On 20/6/11 a problem occur in the microwave oven and I complaint the same to LG vide complain Ref.no.RNA110620015479. A executive come to meet me and said kavd and myeka need to be changed but it will take some time nearly 15days to one month. But the said executive never came again and I am still waiting. Now I have mailed all the matter in your LG website on 18/09/2011. On 19/09/2011 a executive come to me with a new complain no and said that the warranty period is over and it will attract charges to repair the same when I asked about my old complain he say you have to talk with Mishra ji, our branch head. I am calling to him and he says your old complain is closed and he never want to talk about old complain.

Now I want to know how the old complain can close without resolving it and wait for warranty period expiry. Is this the policy of the company?

I am using T.V, Freeze, A.C Microwave oven and other home appliance of LG and plan to purchase a new washing machine. i wont buy 1 more in future. now i am loosing faith in lg and not recommending to any one unless my problem resolved...plz do corrective measures and repair or replace my microwave oven...as LG known for its costumer service...i will write to awaaz pahredaar and to national consumer redressal forum aswe..

Indra Kumar Trivedi

I purchased LG fridge model # GLT 322 GV in 2004. Fruit tray of my fridge has damaged. I want to purchase a new. Your Mirzapur & Varanasi informed me that it is not in stock.

Is it that LG makes new models and stops making parts of old models.

Hemant Singhania
Musafferganj, (Behing Naveen Cinema )
Mirzapur-231 001 (U.P.)
Cell: 9415205693

I purchased an LG P350 mobile from Sangeetha Mobiles,Marathahalli Bangalore on May 15 2011.After 3 months it had a problem with the speaker and it was always showing head set mode.Since the warranty period is available, I took the mobile to the LG service center (Esteem Mobiles, Marathahalli, Bangalore) on 7/9/2011. They took it for servicing and promised me that they will give in 3 days. It's been more than 13 days now and still my mobile is not serviced.Everytime when i call the service center i got a reply that it will take three more days. But till today i have not got my mobile .
Job No at the service center :RNA110907094212

Dear Sir,

Please give me the address and contact numbers of your Nasik, maharashtra for repair of fully automatic washing machine.

Regards,

H. K. Sharma

Hello,

I have been trying to contact the LG Customer service but not able to reach anyone. I own a single door LG refrigerator. Since couple of day.. whenever I open the door of the refrigerator I see a spark from the Fridge.

Need someone to kindly assist, ASAP.

Thanks,
Irfan

regrets, my complain no. RNA110902026156 given 8 days back, still not attended.

i have purchased one 32lg lcd tv, showroom people are not given me the wall bracket, for installation i registered on lg on 28/8/11, today is 7/09 to respond from lg

I complaint my split A/C from 02.09.2011at12.45 company visit same day but today -6.8.11my A/C can not repaired i am oldest customer your company. Kindly help me.

dear sir,
I request after one month your Jamshedpur service center your CDMA headset lg235 cabinet order but ingore my request.

we have purchased one no of LG .0 tn split air condition in the month of June . we have installed the same without any problem, from last 10 days . I logged a complaint date 26 aug and my complaint no is RNA 110826076024 and gave the all address and contact number. your customer care use tell me same storey every day .we will call you back with in houre but from last 6 days i h'nt recived a call from LG .

this is a sincerity of the customer care officers of that esteemed company?
.reply

dear
I have complained ten times about forty days ago but complaint noted only two times 14-08-2011 & ones after but no action please action otherwise i go to court. My Tft bill is 02-02-2011. adapter have problem i diagnose service center say only six month warranty but customer care say one year warranty my loss is about one lakh within fourty days . say 24hours& 12 hours problem solve

Sir,
I had bought an LG handset model no. G-5155 on 29.08.10 at Ayodhya, District-Faizabad in UP. Suddenly on 14.08.11 the phone has lost the light, then I took away to your service centre in Faizabad where they asked to leave the set for 3 days.
I left the set on 17.08.11, but they have not given till now. it seems that the Company does not care towards their product as well as their service too.
One another hand set of the same model was purchased by my relative on 25.11.2010, the same problem took place on18.08.11. I have given to service centre on 19.08.11, but it also could not repaired by your centre till now. Please , let me inform why is it so ? How much time you will take regarding my complaint.
Yours
Gopalji
Ayodhya
09455544581

i bought a fridge of 260lt on 29 July 2011.but there is a problem in its cooling system.My complained no.is RNA 110822085321 dated 22.8.11 and RNA 110823040223 dated 23.8.2011.but d response and behavior of d service engineer was unbearable.he was talking very rudely on phone.he visited at my house without any pre-information and without any appointment.his cell number is 8860622662.my contact number is 09711675116.

Sir,
Ice formation occure at air suction (eveporator) when reduce the Tempreture (say below 24 ) specially in rainy season and also reduced air flow. please help, It's urgent.

I have purchased LG A/C in 2009.in the month of july 2011 my A/c stop working ,thereafter i contcted to LG Office ,Sahu Agency ,Lucknow.They told that compresor of A/C will be changed by company and in advance they taken me 1700/- +350/-=1950/-RS.

Now i have remind him several time pls instal the A/C in time.But Mr. Aslam(0522-4040100) at service center at Lucknow speak in very bad manner.I am very fed up by LG Poor service,even though i have pay in advance

Keerti Sati

My LG Television is not working the warranty period is over Pls contact me 09946789056

I have buy LG washing machine before 3 months yet demo is not done . My machine is not working from 7 days .i called lg for 50 times for demo and 10 times for repairing . My request id is RNA110720023757.i am very much disappointed to see no one is coming for repairing and no feed back from LG. LG does not seems to value their customer . I suggest to every one that do not buy LG products .their service is worst worst .they are rude not try to solve customer problem .

I have buy LG washing machine before 3 months yet demo is not done . My machine is not working from 7 days .i called lg for 50 times for demo and 10 times for repairing . My request id is RNA110720023757.i am very much disappointed to see no one is coming for repairing and no feed back from LG. LG does not seems to value their customer . I suggest to every one that do not buy LG products .their service is worst worst .they are rude not try to solve customer problem .

i had complaint about my LED TV on 17/7/2011 with complaint no.-RNA-110717079149.they said that our costumer executive will contact you in nex 24 hours but wen they came they had given mobile no.s of two persons ( Girish- 9711187921 and Arvinder-9711187903) to call them and ask them to pick our unit from our home.We called then daily for 1 whole week and they always say that our customer executive will be comind today to take your unit but they never came. After one week i again complained on 23/07/2011 with complaint no-RNA-107723026860 and talked to Mr. Pradeep Gupta. Even aftr complaining second time they did not came to repair my unit so i called them again on 25/07/2011 and they gave me no. of Mr. Amit Aggarwal(Area Manager of costumer Care Branch, Rajouri Garden). I called him atleast 20 times but still he is not picking up the phone. So I recommend You to Think atleast once before buying any LG product.
THANK YOU

I am using various LG products for the last more than ten years. I was convinced that the LG products were good quality products competitively priced and carry best after sale service and value for the money spent. During this period besides purchasing various LG products for my own use I gifted these products to my daughter on her marriage and convinced my friends to opt for these products.

Following complaints lodged with your customer service centre remained un-attended till date:

· RNA 11623017922 dated 23/06/2011 (talked to Mr. Bhardwaj & Sonia , Call duration 7 minutes) – received telephone call from the engineer whom the complaint was allotted to by the service centre, the engineer enquired about the complaint, promised to come the next day but did not come. Waited for the engineer till 27/06/2011.
· RNA 110627063931 dated 27/06/2011 (talked to Mr. Harinder and Pinky, call duration 10 minutes) – the engineer whom the complaint was allotted to, called and enquired about the reason and purpose of complaint – (i) attempted to avoid visiting the place (ii) visited the place, wanted my signature on the service book to complete the formality of his visit. He was informed that the service book would be signed only after the drain hose is changed as required promised to return the next day with the requisite drain hose did not return.
· RNA110701062379 dated 01/07/2011 (talked to Mr. Jai Prakash and Mr. Ratnesh, call duration 17 minutes) – NO RESPONSE

In this connection I may add that while lodging my complaint I had clarified the following points to your executives attending to my call on 23/06/2011, 27/06/2011 and 01/07/2011:
· That my washing machine Model No. WFT 7519 JG is to be serviced as it has not been serviced since the day it was purchased.
· That the Drain hose is required to be extended i.e. a longer drain hose is required to be fitted.
· That the washing machine was purchased from M/s Electronic Paradise (North) Exclusive LG Shoppe, Pitampura, New Delhi vide Invoice No. RO 38417 dated 13/12/2009.
· That besides, the machine was also covered under HAPPY LIVING PLAN No. JK 18935 valid till 18/12/2015.

I am sorry to write that the current management of LG does not seem to value their customers any more otherwise how come that the complaints lodged with the customer service centre go unattended despite repeated reminders. I fail to understand as to why do you people recommend and persuade customers to opt for extended warranties under HAPPY LIVING PLAN if you do not intend to provide the preventive maintenance and service even after entering into such a contract with the customers. When I purchased the machine, the LG engineer Mr. Sunil Kant, who came for the installation of the machine advised me that if I opt for the HAPPY LIVING PLAN at Rs.2824/-, the warranty of the machine will stand extended and 50% of the amount paid will be refunded after expiry of the HAPPY LIVING PLAN.

I am not satisfied with the after sale service or the preventive maintenance rendered by your company. Since the Washing Machine purchased on 13/12/2009 was still under regular warranty, I do not wish to avail extended warranty under HAPPY LIVING PLAN. I, therefore, call upon you to refund the money collected from me under the HAPPY LIVING PLAN and arrange for immediate service of my washing machine.

S.K. Khanna
B-30 Overseas Apartments, Sector-9, Rohini, Delhi - 110085
Tel.: 011 47090421, Mobile: 9810989227

Hi ,

I require 4 3D clip on glasses for LG LED 3D TV (Model Number: 42LX6500 3D ) in Navi Mumbai. Please let me know here I can get the same.

Regards,

Anirban

i Bought Remote control with Bar code MKJ37815705.

1. Service centers are not advising to use battery during purchase, where consumer is assuming them self that battery is already built in. Hence its becoming surprise after reaching home and found not working.

Service center are working in an intention to achieve sales target only. They are not in a position to work for customer which is suppose to be moto of service centers.

The above details has been explained by me to LG Direct Service Center, Vadapalani, Chennai on 16.07.11. But the technical coordinator is not understanding the consumers point of view.

2. From morning on 16.07.11, am keep on calling LG Direct Service Center, Vadapalani, Chennai to the contact number 044 64549186 [This number was received from customer care]. No response,its ringing all the time. Hence, what for service require from LG Direct Service Center, Vadapalani, Chennai. What is the comfort level your organisation is providing to customer. What is the message your organisation is going to emphasize to the technical coordinator who spoke to me. He not reveling the name till my discussion and not providing the email ID for me to send complaint.

Your review to look at LG Direct Service Center, Vadapalani, Chennai issues.

hi,
please help me--- i have one LG washingmachine , need stand, but how and where ?