We bought a really expensive 1.5 ton LG Split AC from Chroma. First the installation service, which we had to pay for, put in extra copper pipes without telling us first and then wanted to charge us, the install was terrible and they left copper pipes hanging from the wall outside when they should have been tacked down and installed in a location we didn’t want because it was convenient for them and tgen charged us more. A few months later the AC stopped working and it took an entire month to get repaired. It was a train wreak of service. We had to call every day, no one came, wrong parts ordered, no parts ordered, manager didn’t even reply after multiple calls. LG said to call local manager but she did nothing. I had to escalate the case 20 times!!!! I have never seen such horrible service in my entire life. We will never buy LG again in India. We need another AC but are going with a different brand.

Refrigerator window not stick well I face so much problem but no one listen to me. I am unable to drink cold water all the things get oxidised what I can do wrost service and wrost quality ever I don't recommend any one to buy L. G product in future.. Service engineer not reached at my home yet. I registered complaint also but no one can take itseriously pls help me

satisfied with the help but some delays process are being processed

Unprofessional work by the installers of GATEWAY TECHNOLOGIES HOWRAH......purchased an AC on 15th August 2020..... installation done on 18th August 2020 by next half an hour full gas leaked

tv screen not show

First off all lG is a worst product the technician attended complaint and he told mother board gone and he told it will cost 4800 then other day he came replaced mother board but problem not rectified.then he is saying that tv should carry to service center.for repair.l G is having unskilled technicians he doesn't know what is the problem.he is saying my led TV too old.I bought it five year back.next time I will prefer other company.I suggest my friends don't purchase lg product.

I would not recommend buying LG TV's . I bought the one for 60k and it's display got distorted within a year. Plus they are so delicate that even small push/dakka to the main screen results into panal breakage and new panel costs 22k. Complete waste of money.

my ac has a problem of leaking water, so i complained and engineer comes but the engineer was local and dont have enough knowledge so by THEIR FAULT the pcb was crashed,they attached wrong wires,and then have no answer and atlast when they are going they were laughing at us and the customer care i.e., 18001809999 is not answering us and abusing with us ...and my ac is under AMC..

your company is very low standard.

9464629829

I purchasesd a LG washing machine Model t 7222PFFC from Reliance Digital in Kilpauk, Chennai which had an offer of 10 year warranty for the motor and 2 year warranty for other parts. The shop could not hand over me the extended warranty card on the date of purchase (on 18 th October 2012). After continuous follow up they could hand over the warranty card on 18th November 2012. The card had a clause that the card would be valid only on registering with them electronically. When I tried registering it on 19th November and several times later I was unsuccessful as the site did not register. I was informed that it was because the offer had been withdrawn on 16th November and the product should be registered earlier than this date. Obviously this was not possible as the warranty card has been handed over to me later than this date. Since then I have been in following it up with Reliace Digital as well as the Area Manager of LG in Chennai. I am only being promised that they would take action to confirm that the warranty is valid but nothing has been communicated to me in writing or by Mail. I am continuously kept in dark. If any damage occurs to the M/C during the warranty period every one would wash off their hands giving some lame excuses I am afraid.
R.Navaneethakrishnan

Ref complaint number - RNA 121217055241 - no one to respond , person mentioned will come to look up the product disappears without informing and then has the guts to say that i can call someone else... the Ghaziabad / Noida dealer / division is absolutely clueless what to do... the call center keeps harping about the complaint being registered and someone will call...

Just to sum up... its a PATHETIC LG out there... no wonder its dying ... keen to see how long LG will survive in India...

anyone listening...

I have a LG window AC model no 2CR1A , The above mentioned AC needed repair because of low cooling.

I therefore logged a complaint, no RNA 120620089811 on 20.06.2012 and was assured that engineer would visit within 24 hrs , but no one turned up, I again reminded the customer care SEVERAL TIMES and was informed that engineer would take up the case within 24 hrs, but no one turned up , i again informed the customer care on 07.10.2012 expiry of 24 hrs and was assured that case will be taken up as early as possible, but to my surprise these people seem to be least concerned about customer service & are just making mockery of the term customer service.

I sincerely request kindly take note of the same & do the needful.
LG Customer service head of zonal office seems to be keeping his phone on no answer mode all the time-contact no- 9051075111.

dear sir meera lg ka 3 year's purana 21' inc tv colure fade ho raha hai kripera tv banene ke kripa kare jo bhi rest amount hoga o pey kerduga
Ravi Prakash
Ashok Kumar Gupta
Revanaher Bikram
AT+ Po+Ps = Bikram
Distt. - Patna
Bihar
pin 801104
con. No 9334030270

Dear lg...

It has been a horrible experience with LG since the day i purchased your product. I went on to purchase your product because i thought a big brand like you must believe in fair customer services but my expectations were completely wrong. Here is a synopsis of what i have been through and still experiencing-
I purchased LED 47" model 6200 on 6th sep.12 saturday... And I registerd a complaint against its starting problem on Sunday evening...
And till now I didnt got reply... The executive recommend us to change da piece... And the dealer is not taking any action against it... Plzz look into da matter..
Dealer : ECO ELECTRONICS, dharampura bazaar, patiala..
Customers no.: 09888608722
Patiala, Punjab.
Bill no: R-2012LGLUD0473-7055

Complaint no: RNA120906028161.
Plzzz immediately look into da matter

My RNA ID 120901041226 on 1st sep2012. till today not sure that they are coming or not.no call before coming and no timing seance whether customer present or not ?
I am facing in KOLKATA city area....very poor service,giving wrong information and misguiding..
even toll free help line people also misguide us different way...like, request for another call to different executive then his number still engaged for few hrs(SR executive 09051075111)
LG kolkata 8697708443
above this nuber not receive my call when i ask that why not come for service
basically this persons are not give our valid service..

LG INDIA & LG HOME APPLIANCES - "Shame On You"

Once you advertised so much on LG Customer Care -121. Here is a sordid story of your 121 -- typical case study..

I had purchased an LG Dishwasher and have an active 2 years AMC on it. I live in Bangalore and had put the complaint with your so called Customer Care on 09-Aug-2012 vide ref number: RNA120809010258 to corrected. As Service Engineer visited on 11-Aug-2012 and suggested that dishwasher be taken to Service Center. The Service Center Person in Marathahalli took the Dishwasher on 13-Aug-2012 and returned it back after multiple followups on 28-Aug-2012.

The same night dishwater again tanked with same errors and problems.

I again launched a complaint # RNA120830079611 on 29-Aug-2012. One Engineer Calls me on 31-Aug-2012 to fix it. O with a promise to come on next day; but never turned up. Then I receive a SMS on my registered mobile with you last 4 digits - 8771 about the closure of complaint.

Is this the way you call 121 Customer Service..?

Is this your harassment to the customers..? Why I am made to undergo so much agony to call for more than 50+ times for a small repair with no fruitful result in sight.

Is this what you called LG - "LIFE IS GOOD" by harassing your customers..?

I would say SHAME ON YOU - LG

My split AC 1.5 under AMC upto 2015 has low cooling and mid night stopped problem. I reported issue with LG customer care at no 18001809999 under complaint NO RNA120810064130 dated 10 .08. 2012. I was assured resolution/call back within 24 hours. However, the company has not even responded back till 17.08.12 despite the customer reply is your compliment is cancelled by the service center without mentioning reason again they are register RNA 120810047015 on 17.08.12 but still such time no body contact and attending but again cancelled without mentioning reason again registers RNA 120822026952 3 reminders. the same problem done last four months back at the time also given a compliant through this net at the time somebody calling from Delhi from purchasing onward this problem is avaailable this is a poor and worst product and service I hate to trust this highly unreliable company. Can someone suggest hot I can proceed legally against the company?

I hold a LG AC model no LWMI860BC , set serial no 3031LOO2122
The above mentioned AC needed repair because of low cooling and needed to be taken to the company service centre for filling of gas as stated by engineer Debkumar Das. The AC was taken on 18.7.2012, and was returned on 23.07.2012 with all rectifications. The delivery man took the required money but on delivery it was found that he has misplaced the thermostate knob and promised to replace the same as early as possible, but nothing happened
The above mention AC lost its cooling power once again because of leakage of gas, i therefore i loged a complaint, no RNA I20817040971 on 17.08.2012 at about 11.50am and was assured that engineer would visit within 2 hrs , but no one turned up, I again reminded the customer care and was informed that engineer would take up the case within 24 hrs, but no one turned up , i again informed the customer care after the expiry of 24 hrs and was assured that case will be taked up as early as possible, but to my suprise after 4 hrs ( 4 pm on 18.08.2012) but no one turned up
kindy help me.

To,
LG Electronics.

My name is Viral Doshi from Mumbai (Bombay) India. I am one of the loyal customers of LG, having plasma TV (42”), Split Airconditioers, PC Monitors, Mobiles etc, all of your company, who is totally dissatisfied now..

I was thinking that LG is making good products and they offer good after sales service also. But to my dismay, it is not true. And, now I am able to see true face of your company, which is clearly anti customer.

I bought Plasma TV of 42” size (42PJ560R) in November 2010. Up to 28th April 2012 it was ok, but it is totally closed from 28th April 12, because it is not working at all. My complaints are already there in your systems and I am in touch with Mr. Praful Karkera of your company.

From last 3 months, I am in constant touch with your customer care people and they are promising me every time about the non working part of TV, that it will be fitted and TV will start working. The malfunctioning part of my 42” plasma TV is relay card / panel.

I don’t know what type of third class company LG is, that it can not supply faulty plasma TV part, even after 3 months. It seems, once goods are sold, customer is of last priority in your company.

Do your service people have any idea what damage they are doing to your company? Why they are playing with the customers like us, who are loyal to LG?

I have seen that recently your company is awarded with most trusted consumer durable brand of India. What a joke? When there is no reply even after 3 months of problem in product and there is no availability of faulty part even after 3 months, and company is awarded with most trusted brand of India.

Can any of company’s person tell me when this 42” plasma TV will be repaired at all? Or it will never be repaired?

Can LG really repir its products or you do not have such technical expertise.

In India people have the belief that Japan is number 1 technically, in electronics and South Korea is nowhere near. I have started developing same feeling, lately.

If you are unable to repair your faulty product, please accept it and tell me immediately, so that I can scrap this 42” plasma TV of LG. And I can by some new Sony or Panasonic TV.

During this same time period of last 3 months, I had problems in 2 split ACs also. (Again of LG make) I had to run literally after your people and plead them for repairing my Air conditioners, which they did after 2 months of running.

I hope some person in the company is still worried about the image of the company, which is deteriorating day by day. At least he/she will try to do something and will reply me.

Awaiting for the reply from technically incompetent company like LG,

Viral Doshi
Email : viral [at] shearline [dot] in
M : 00 91 98210 31103
R : 00 91 22 2882 6882
Address : B-305, Rupal Apt,
Shivaji Chawk, Duftary Road,
Malad (E), Mumbai – 400 064.
C.C. To

Bon-Joon Koo
Vice Chairman & CEO, LG Electronics

LG Home Entertainment
Company
Havis Kwon
Executive Vice President
& CEO

LG Home Appliance
Company
Young-Ha Lee
President & CEO

LG the brand name behind which people are running..... I am sorry to say this is the worst brand to go for....specifically AC.. with in 20 days from the date of purchase my AC stopped working .......all type of smokes started coming out from it....i registered a complaint to customer care complaint no RNA 120723076044.....they promised that technician will visit in 24 hours.....but than it was just a promise .......... I made call to even home care but I am sorry to say no body was even picking up the phone...... Miss pooja mathur......she never answered the calls ....... any ways to hell with all this calls I am moving to consumer court if my AC is nt repaired within 2 days ...and i suggest u all to do same......and lets educate people how bad these products are

This is regarding LG complaint number RNA120703058449. This was opened on 03rd July and today is 11th July. No One has visited till date and i am following up to get the freeze issue rectified.

I always had similar experience with LG,

I have purchased 3 year AMC for my LG window AC from LG electronics. On 26th June'12, I observed that the said window AC under AMC has low cooling problem. I reported issue with LG customer care at no 18001809999 under complaint NO RNA120626004404 dated 26 June 2012. I was assured resolution/call back within 24 hours. However, the company has not even responded back(till 3rd July 2012, 6:00 PM) despite several (atleast 3) reminders. My family consisting of small kids 5 years old are suffering due to extreme summer heat. I faced social embarassesment as I had to turn away some of the visiting outstation guests as it was very uncomfortable to accomodate the guests without the A/C. I hate to trust this highly unreliable company. Can someone suggest as to how I can proceed legally against the company?

My window AC under AMC has low cooling problem. I reported issue with LG customer care at no 18001809999 under complaint NO RNA120626004404 dated 26 June 2012. I was assured resolution/call back within 24 hours. However, the company has not even responded back(till 3rd July 2012, 6:00 PM) despite several (atleast 3) reminders. My family consisting of small kids 5 years old are suffering due to extreme summer heat. I faced social embarassesment as I had to turn away some of the visiting outstation guests as it was very uncomfortable to accomodate the guests without the A/C. I hate to trust this highly unreliable company. Can someone suggest hot I can proceed legally against the company?

Dear LG,

It has been a horrible experience with LG since the day i purchased your product. I went on to purchase your product because i thought a big brand like you must believe in fair customer services but my expectations were completely wrong. Here is a synopsis of what i have been through and still experiencing-

I purchased a 195 litre LG refrigerator serial no- 109NRUJ028718 on 6th February 2012 with a plan of installing it in my new opened office in Noida. On 9th June 2012 i unpacked the item and installed it. but even after 2 days there was no cooling. so on 11th june 2012 i registered a complaint regarding the same with complaint no- RNA120611066886. As assured to me that someone will visit my site within 24 hours but instead i had to rigorously follow you with repeated calls to check my complaint status i somewhere around made 15- 18 calls within a time span of 7 days. Everytime someone pick the call at customer care got amazed just by looking at the complaint history and asked me with surprise "still is it pending"? with in that week i acquainted with almost all of your support staff and they all end up the call while trying to connect me to their seniors and failing everytime. Then they all assured me getting a call back from their seniors within 4 hours which never happened. To the height of this when i called the customer care on 17th June 2012 they told me that your complaint is closed as they had remarks like someone visited my office but there was no electricity. That is the height of foolishness. First of all Sector- 63 Noida is a purely commercial sector so there are DGs installed in each and every office even if there is no electricity the DGs do the work. Additionally UPSs are also installed in my office to mitigate the fluctuation risks.

Now can someone tell me how can you close my complaint without having a feedback from my (client) side. I should have been in the loop. Somehow i controlled my anger and registered a new complaint, this time it was normal next day your engineer visited my office and gave a feedback that there is no coolant gas in the refrigerator, next day two people came from LG side and filled the gas, then the refrigerator started working. Again can someone explain how can a brand new product misses coolant in it. It must have been passed through QA/QC.

Leave it, now on 23rd june 2012, it again stopped working. You have delivered me a piece of scrap and nothing more.
So i again registered a complaint, complain no- RNA120625071874, and again i am stuck in this vicious cycle. I am repeatedly calling your free toll free number, at best what they can do is to provide me the contact number of Pooja Mathur which i have with me since 12th june. On 26th i talked to her and she was so shocked like this is happening the first time in history of LG. She assured me of giving a call back "very soon" which i asked her to quantify so she said within half an hour, i am still waiting not exactly waiting but trying to contact her again.

Today it is 27th i have escalated my complaint to senior dept as well but it is more like they pick the call ask you to burst out and then again keep surfing their internet. no body is keeping a record, absolute mess.

Still waiting for a reply from LG end. Now i realize why u call urself LG- Aapki to" Lag Gayi..."

I am very sorry to say your way service support very very bad and worst, i purchased LG window ac last year frequently i facing problem, , recently my ac having problem my self logged a compliant on 16-june -2012 call no RNA120616067291, Engineer came and no attend the complaint .

Dear sir / Madam,

This is regarding complaint registered on 30th May 2012 for LG 1.5 Ton windows AC which was under AMC and installed in my parents room.I called your customer care and registered a complaint that there is some cooling problem with windows AC, customer care representative gave complaint # RNA120530007841.

Company engineer attended the call on 31st May2012 and found that compressor has some issue and it has to be replaced. He charged transportation charge of Rs250 + tax and took AC to workshop.

Since then I have been continuously following up with Company but I have not yet received back my AC. Every time they tell me that company is short of compressors and it will take 2-3 days. I have made100 calls but to no avail.

IT IS VERY SURPRISING THAT A COMPANY LIKE LG IS NOT ABLE TO REPLACE COMPRESSOR FOR LAST 15 DAYS AND CUSTOMER IS GOING WITHOUT AC IN 40-45 CELSIUS DEGREE TEMPERATURE.

It is really sad that my parents are suffering because on your negligence and I feel that it was big mistake to buy LG AC .

I request you to please take immediate action on this.

Thanks
Pradeep Sachdeva
Contact # 09971007387

i had purchased a refrigerator about a year n a half back model no. LG REF 478YSX. I had lodged a complaint with Lg toll free no.18001809999, which I got after a lot of hassles and it took me three days to get this no. and this complaint RNA 120605049362 on 5-6-2012. After the complaint I got this SMS that the fridge will be repaired in 24 hrs.Now after a lapse of 6 days nothing has been done . I am unable ot understand how to pull on without fridge. Yesterday someone came saw the fridge and went back that someone else will come and do the needful, which is still awaited. VERY UNSATISFACTORY SERVICES ARE BEING RENDERED. The item developed sang twice in1 and 1/2 year itself shows something is wrong with the product in manufacturing or designing. KINDLY LOOK INTO THE MATTER AND GIVE US RELIEF.
MADAN
9,Antariksha Apartments, Vikas Puri, New Delhi 110018
011-28549509

DON'T BUY ANY LG PRODUCT...... VERY POOR CUSTOMER SERVICE

My 1.5 window AC is under AMC upto 2014. When i called for service no proper response from LG customer service.
ID NO- RNA 120521012492 dated 21st May 2012
ID NO- RNA 120528089033 dated 28th May 2012
ID NO- RNA 120607024735 dated 7th June 2012
But AC is not properly repaired and not working properly till yet.
If Any Necessary action is not taken within 24 hours, I will sue in Consumer Court.
My Contact no 9811233460.
URGENTLY TAKE ACTION.

Terrible service by LG. Complaint no. RNA120601058904. Will never buy an LG product again. Please stay away.

Dear all valued customers of LG products,

Like all of you my colleague also did the mistake of of buying an LG Product i.e a 190 lt refrigerator this summer from VANSH ELECTRONICS LAXMI NAGAR DELHI on 08 MAY 12. His sufferings started immediately as the fridge was delivered by a van without company or dealer rep coming to install.Any way being a simple job, as was considered by the dealer, it was installed.The fridge remained HOT . Now stared the phone calls.Call made to call center who are Very prompt.To your anguish and irritation the person on other side will repeatedly say "SORRY FOR THE INCONVENIENCE SIR" in Hindi & Hinglish repeatedly. RNA 120515089424 given on 09 May 12.resulted in no action till 19 May 12. Second call RNA 120519058993 on 19 May. Resulted after frantic additional calls made, the fridge picked up on 21 May 12. However my friend is still waiting for the replacement and its 02 Jun 12 today.I pray he gets his refrigerator before the summers are over and he gets the satisfaction on having a glass of cold water at home.
I would like to complement the LG management in having such efficient staff in their payroll. Mr Samir Dhiman Sr service manager Noida who after assuring to call back never does it and now doesn't takes the call , Ms PUJA MATHUR CCO,no reply. user busy.
Any ways the only satisfaction is after reading all the agonizing comments above my friend is not the lone sufferer.
CAUTION- BUY LG PRODUCT AT YOUR OWN RISK
Hope the top management are not so busy like their service staff,and take time to look into their customers plight.
Thank you LG ? Friend i have benefited from my friends mistake.
K ROY, NOIDA

This is really horrible that a International co. is poor at after sale service.
No one is responding & customer care is assuring for installation with in next 24hours.
Please suggest to whom we should contact?

Hi,
I belng t Indore city, and i am facing problem regarding poor responce from the reparing of My LG flatron 19"(18.5) wide screen LCD monitor, since I need to replace the Logic card of the monitor ,but I came to know that the LG dose not provide any spares parts or services to the LG monitores after it wareenty period is over
I tried hard enough to found the palce at indore , where I could repair the logic card ,
but LG is very poor in after sale service and spare pasts availablity

Dear Team,

I am very sorry to say your way service support very very bad and worst, i purchased LG Sprit ac last year frequently i facing problem, Especially any part replacement they getting over a month, recently my ac having problem my self logged a compliant on 07-may-2012 call no RNA120524076570, Engineer came and attend the complaint and confirmed compressor gone faulty and go back. after my continuous and lack of followup one Engineer came and removed the compressor taken for service, again my continuous and lack of followup my compressor returned after service but only returned not installed they only delivered, after that i continuously still now i am following for installing my unit there is no response happening in service center, in this time i am clarify with LG TOLL FREE call center they told your complaint call no above mentioned was already closed that service center by replaced compressor, So i thinking to go for local AC service center and avoid LG service support.

So totally LG brand name spoiling very much for there service support, any LG higher persons seeing this mail please look into this issue and do something and improve your service support.

Still my complaint not closed. Even three times Service engineer came there is not given single service report.

Yours affected LG customer,
Sathyendran R
Chennai
r [dot] sathyendran [at] gmail [dot] com
9840521952.

I have made ample no of complaints..for repairing LG yet no use.
WHy does this company keep customer service unit..i cant understand.
It is our fate of buying this product..
the agents are all liars..they promise to come.but somehow wil not turn back and close the complaint.

VERY VERY WORST SERVICE!!
DO NPOT BUY LG PRODUCT

I have read comments of various dissatisfied customers of LG products and I fully endorse their anguish. The total LG is not bothering for customers and are harassing the consumers by ignoring their complaints and rendering the products purchased by them from Lg totally difunctional. This amounts to sale by cheating the customers. The consumer court should take a notie. I also find that LG customer care officers/staff are ready to do service on private basis and they do it within a day but some time they also cheat as I have personal experience of this. Since lg do not listen customers are going elsewhere and in the end consumers are changing their loyalty from LG. I have vowed that I will never buy ANY LG PRODUCT AND NOT ALLOW MY ACQUINTANCES TO buy it IN FUTURE. This is a loss to LG but I donot know everh their superior directors of the company are not reacting or taking corrective action This is a very sorry state of affair. I rang up mr, samir dhiman sr serrivce manager of noida but he never lifts his phone and similarly his juniors never lift the phone, only toll free number registers the call and forgets thereafter. this is what is LG today. And i requesty senior direytors of LG to ready consumers grievances and intervene as thesre is very bad image of LG in the market and esven your own employees are propagating bad about the company

Sir, there was a picture problem in my LCD TV, model No. 22LG30R, set was under repair with M/s Advance Solution, 294, Patpar ganj,industrial area, N.D.-110092 , vide job no. RNA120,dt.07.04.2012. On enquired for status of my tv, today 04.2012 after one months , advance solutions says they are waiting for screen or whatever .... amazing the firm like you internationally, whatever you achieved ,it seems you have to improve your working efficiency in india that you have maintained for people of india.. it is 21 st century...Thanks
regards

Complain No- RNA120330048353
I have taken 3 years AMC for my LG Refrigeter ( Rs.2250/-) 6 months ago and I logged above mentioned ticket in March 1st week and was promised to serve within 24 hours.But No one has visited at my site till now . I got a call from the LG engineer after 1 week but all the details which I had given in my tickets was not with them and they asked me to wait for another 1 week. I have followed som many times with their senior as well but did not get any reply and still I have the same problem.
I want to request to LG Executive ,please refund my AMC amount if you can't solve the issue. No one is going to wait for such a long time(2 months).
Please refund my AMC amount which I have given at the time of joining.

my Spilit AC 1.5t is under AMC, when i called for service no proper response from the customer care!.

request id RNA120414039329

PL ATTEND !

MY NO 9003056434

See Below the tough email sent to LG Head in India and no response yet....

To: suresh [dot] pykkat [at] lge [dot] com
From: srini bala <srini [dot] bala [dot] dba [at] gmail [dot] com>
Date: 04/17/2012 10:53AM
cc: Sanjoy [dot] Bhattacharya [at] lge [dot] com,
Subject: LG Pathetic Service

Hello Suresh

We had taken an AMC ( AMC #: 47563 ) for our LG split A/c and it is still valid, till 08-Mar-2014. The A/c blow is not in good condition and we had asked for a service and first we raised a request
RNA120411009672 on 11-Apr-12 at 11:305 am and it seems they called us 3 times continuously with in a few mins of duration, when the phone was busy so
they just went ahead and closed the complaint stating no response, also we tried to call back but seems they called us using IP phone so were not reachable.
We again raised a complaint RNA120413020076 on 13-Apr-12 at 5:45 pm but this time there was no response and when we tried to escalate we were given a
contact no of a irresponsible Higher Official called Mohana ( Ph# 9176995675 ) who never picks any call from the customers and there is no clue about when we will get the service
done, when we reported the same to the customer care they gave the contact of the service center, who always kept saying tomorrow, tomorrow, tomorrow, which
never came and god only knows which tomorrow. Please help us.

Also I am extremely sorry to bring to your notice that the service provided from LG has been ABSOLUTELY DISGRACEFULLY PATHETIC.

Key Points:

1. Never in time.
2. In-spite of taking AMC no regular visits ( 3 Maintenance per year) for taking AMC, careless attitude towards customers.
3. Most importantly trying to cheat by charging for the part replacement ( My last experience) for the product which has AMC.
Had to run around people to get it clarified and getting delayed by more than a week and then replacing without charging.
Not sure if they understand what AMC means.

My Product Details as below

Model : LSA5WB . 2VF" AE43DR
SERIAL # : 809DRMV017827
AMC # : 47563
AMC Start Date: 09-Mar-2010
AMC End Date: 08-Mar-2014
--
Regards
S.Balakrishnan

I bought 1 tonne LG window unit on June 30,2010.Within 2 years the fan unit including fan motor needs replacement as the bush/bearing has gone.What cheap quality.
Please be warned about LG products.

I Book my compliant RNA120406024530, Dt: 06/04/2012, due to no cooling in the Split Air Conditioner.

Today your Engineer Mr. Aqueel (9711359810), Visited & inform us that there is Leakage of Refrigerant in the AC. For Rectification of the same he required Rs 250/-.

In his regard Please find the attached documents for which I talk to your team leader Mr. Arvind (9711359852) & he also inform me to submit the charges before rectification.

Immediately I call to your customer care lady & inform everything to her. She informs me to not give any amount to any one for the rectification & requested to talk to your Engineer but Mr. Aqueel refuse to talk to her.

It also coming in my notice from my other Nabors that your DSC team member of B1/E9, Mohan Co-operative Industrial Area, Badarpur, New Delhi – 110044. Take lot of money for rectification, even after AMC paper is submitted.

I observe that it is same repeated compliant & your team is not competent to rectify the same. The above have same repeated compliant of less cooling in the Air Conditioner & every time your team Rectify & top up the refrigerant. This Indicate that there is a very minute leakage in the Air Conditioner & your team is unable to rectify properly from the month of June 2011.

Your immediate response is highly appreciable so that my faith on LG team should be remaining.

Although we have raised multiple complaints to LG India grievance department, so far, even more than 4-5 days, there has not been even a single response.

Although we have sent multiple complaints via email to LG India grievance department, so far, even more than 4-5 days, there has not been even a single response. This is what has happened:

1. We were forced by the Sales Rep. Mr. Rajesh from LG BEST SHOP, Banjara Hills, Hyderabad to purchase a non-popular LG Split AC Maxima and well knowing that it was not in stock, even though we went to purchase Aura 3 star model. On 19/3/2012 we were told when we wanted to know as to when the AC would be delivered and installed, that the stock was not available and it would be take at least 15-20 days and the Stores Manager Mr. Naveen was so rude when he said that we have to wait (with the kind of summer we have in Hyd) for 15-20 days or that we have to shell out Rs. 2000 more to get Aura as if it was our fault. He almost threatened by telling that we can go and complaint to anyone and that nothing would happen to him. We asked him to pay back the amount and for which both Mr. Rajesh and Mr. Naveen really mis-behaved.

2. We reported this to Mr. Bilal (one of the Sr. Manager of LG) and we had a conf. call with one Mr. Sharma (Warehouse in-charge of Bajaj Electronics), whose tone and attitude was not that comfortable to us and he also said that LG Best Shop is their sister concern/store where they sell only LG products. Mr. Bilal also told Mr. Sharma that both Mr. Naveen and Mr. Rajesh have to be removed from LG Best Shop for their rude behavior and misguiding us, but unfortunately when I was driving in that vicinity the next day (20/3/2012), I saw both of them still working at LG Best Shop.

3. On 20/3/2012, the AC was delivered in the morning around 11:30AM or so and on Mr. Sharma’s preferred technician, we were told that the LG technicians would be coming from S P Associates, Medhipatnam, Hyderabad (Mr. Kiran) to install the AC.

4. There were 2 technicians who were not authorized LG nor professional technicians who were sent by Mr. Kiran around 6:30PM and they didn’t know where and how to install the AC and damaged the walls of the bedroom and the bathroom and left mid-way through stating that they would ask Mr. Kiran to send someone who is a professional technician.

5. I called Mr. Sharma who said that we shouldn’t have allowed such people into the house, as if we knew that they were not professionals and he washed out his hands by saying that he is not responsible for anything. After confirming with Mr. Kiran, my wife had allowed these 2 people inside our apartment to install but later found that they were neither from LG group nor professionals.

6. We called and spoke with Mr. Bilal who in turn put us to Mr. Vijay (ASM from LG) and when we told him the way the walls were damaged and that the 2 people who came to install the AC were not professionals, initially he was very rude and he said that LG doesn’t send such kind of people and he said that they belong to LG and when I told him that we already confirmed this with Mr. Kiran, he slowed down and said that he would make sure that he would send professional technicians from LG the next day.

7. He didn’t want to accept that fact that the damages were done but on the hand was trying to tell us that we should forget whatever has happened and said that he would send in professionals as if he was doing a favor to us. The damage was already done but he was very rude in his tone as well as he was trying to protect Mr. Kiran and the men that had come who had damaged the walls and at the end of the day didn’t install the AC as well.

8. I reported this by calling the toll free 800 number on 21/3/2012 and also sent 2 emails and whenever I call the 800 number and talk about the concerns, the first word that I always hear is SORRY and we feel that it is the MOTTO of LG that when a customer purchases any LG product, we were not aware that we get the BONUS and that too FREE of cost (at no additional cost) all the unprofessional technicians to install the product, harassment, cheating, ill-treatment, mental agony etc. as a COMPLETE PACKAGE.

9. Also, the ASM’s (like Mr. Vijay) feel that they are doing a favor and talk so rudely and mis-behave with customers and more or less tell us that we should be happy that our entire apartment was not damaged but these unprofessional technicians damaged few places alone, as if this also comes along with the package.

10. Post installation of the AC on 21/3/2012 by Mr. Kiran and his team, as we were not still happy for the kind of service they provided in installing the AC, in the feedback form we have raised our concerns and also told Mr. Kiran that he must send/share the feedback comments with LG India.

11. Later in the afternoon when Mr. Vijay (ASM) called me and asked if we were happy about the installation, for which we said that we were still not happy as we still felt that these people could have done a better job, and the damage areas was not fixed, Mr. Vijay said that, that is what they could do and said that we must be happy that they installed the AC and also said that he heard the damage areas were covered, for which I told him that he trusts his people more than the customer and when I asked him to visit my place, he was very rude in saying that he doesn’t want to visit any customer’s house.

12. He also told us that he has not received the feedback form from Mr. Kiran and I am sure that he said that because we have raised the concerns about Mr. Vijay in the feedback form as well. We are saying this because when I called Mr. Kiran on 22/3/2012 and asked him as to why he has not handed over the feedback form to Mr. Vijay, Mr. Kiran told me that he in fact had sent one of his colleagues to hand it over to Mr. Vijay the same afternoon (21/3/2012). So it seems like both Mr. Vijay and Mr. Kiran don’t want to share the feedback with LG India, as we feel that it could be a practice not to share the negative feedback with LG India but share only the positive feedback from the Customers.

13. Also, we feel that it is like that the customers should always be polite with all the staff of LG and their associate dealers (even when we told by the customer care rep. that both LG Best Shop and Bajaj Electronics are not the authorized LG dealers but they use LG’s LOGO) and the bottom line is that the customers always have to provide only POSITIVE FEEDBACK, even if they are harassed, ill-treated and so on, as we feel that these are part of the BONUS PACKAGE from LG India post selling of their product.

These 3-4 days as it has been a HELL for us and have caused a lot of MENTAL TENSION/AGONY, harassment, ill-treatment, we are approaching the HUMAN RIGHTS COMMISSION and also would be approaching my lawyer to file a CRIMINAL CASE against the people who threat us including Mr. Naveen, Mr. Rajesh (both from LG BEST SHOP), Mr. Sharma (Bajaj Electronics), Mr. Vijay (ASM of LG), Mr. Kiran (S P Associates) and also publish this entire episode and would share it with all the LG staff across the world mentioning as to what kind of hardship we had to go through and that the LG India Senior Manager, even after raising several concerns with the grievances cell, have been sitting tight and trying to protect their staff all way along.